Diamond Car Insurance Reviews - www.diamond.co.uk

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★★★☆☆
2.8 / 5
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★★☆☆☆

“Alright until you need them!”

Written on: 26/03/2016 by Choate163 (1 review written)

So as soon as I got my first car I shopped around and then found diamond to be the cheapest for my vehicle and age. To begin with diamond where great had no problems I stayed with them for 3 years but coming to the end of my 3rd year I had a claim put against me, I hadn't been in an accident....the claims department where dreadful I had to chase them up as I would go weeks and weeks without hearing anything. They sent an accessor out when there was no need. Later they advised that the party… Read Full Review

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★★☆☆☆

“Diamond car insurance”

Written on: 16/01/2016 by Aggreaved (1 review written)

Having gone through compare the market.com I chose to go with diamond as it was a good price to insure my car for the year .but I had to ring up several times to get the documents through to my email and eventually after changing the policy number I received it.It was correct and they had taken their money .Then a week later I received an email saying some details I had given were not correct according to their data base and they would be taking further money from my account!I rang them yet… Read Full Review

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★★☆☆☆

“Not happy ”

Written on: 16/01/2016

WHY ARE YOU THE ONLY COMPANY THAT ASKS IF YOUVE DONE A SPEED AWARENESS COURSE? AND IF SO ADDS AN ADDITIONAL £62!!!… Read Full Review

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★★☆☆☆

“get what you oay for”

Written on: 04/01/2016 by Shea313 (1 review written)

Cheap insurance but keep gettin pestered with emails and phone calls selling extras. Say no and they automatically reduce prices by 10%. Still dont want their extras though… Read Full Review

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★★☆☆☆

“Not a good start ”

Written on: 14/12/2015 by mrRobles130 (1 review written)

Initial impressions are not good at all. 2 phone calls trying to sell me things even after CLEARLY telling the operator when I bought the policy that I didn't want or need anymore of the rubbish he was peddling. Now it seems ok to call at 10am on a Saturday to try and sell MORE things. The words greedy leeches springs to mind. Had the policy for a week and I already know what you as a company are about. My last insurers were awful but they had the decency to LEAVE YOU ALONE once they had their… Read Full Review

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★★☆☆☆

“Such. Poor. Service.”

Written on: 13/05/2015 by JPL83 (1 review written)

Initially fantastic; good service and competitive price(or so I thought). Charged nearly 30% more per month for SIX months before I realised, without ANY emails or notification. Was a result of a non claim I had enquired about and not logged. Nearly £200 being taken without any written or even verbal warning has to be illegal, doesn't it? Then received a letter threatening the use debt collection agency within the first letter regarding cancellation fee (which they told me would be taken on by… Read Full Review

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★★☆☆☆

“Diamond Dreadful Claim Process”

Written on: 11/05/2015 by AzulHoughton (1 review written)

Diamond may have cheaper policy rates but claiming is a nightmare. We were driven into last week (other driven at fault and we have witnesses etc)and we have spent close to 4 hours on the phone to Diamond and their lawyers, etc just to get our car taken for assessment and to get a replacement hire car. Very very long winded claim process and expensive spending so much time on the phone. All the staff have been very friendly but I would prefer a simpler less time consuming process… Read Full Review

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★★☆☆☆

“Diamond zero communication policy”

Written on: 14/03/2015

What a load of incompetents. No one department talks to another - so when my car was written off and taken away after contacting my insurance company I was amazed to get a renewal notice. The renewals department never got to hear about my accident - even though I spent £10 on the phone telling Diamond about it. And when I called to cancel my renewal - they had to pass me on to the accident claim department..who also knew nothing about it and who finally cancelled my insurance policy 16 days… Read Full Review

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★★☆☆☆

“help!”

Written on: 31/07/2013 by daaaanihughes (1 review written)

I pay my insurance with diamond on an 11 month installment plan. I was waiting for my renewal and they had taken out my renewal installment early without me confirming with them that i would accept the claim. Now i have charges reaching over £100 because i have changed banks even though i told them my new bank details 3 weeks before my re newal was meant to be taken. How do i get this refunded?… Read Full Review

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★★☆☆☆

“Increased premium on passing test, beware parents!!!”

Written on: 28/05/2012

My daughter recently passed her test. She had been insured for 4 months on her provisional license while we took her out in her own car. When I called to let them know she had passed they charged me £150 extra. They said this is standard policy!!! This does not make their original quote competetive. Had we known we would not have taken the policy with them originally. At no time was this mentioned when I was on the phone arranging the policy. When I asked about cancelling the charges are… Read Full Review

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Foxysteph's Comment

Written on: 03/09/2012

Statistically she is a greater risk when driving on her own (after just passing her test and with so little experience) than when she was driving with you in the car. That's why.

It's not a reflection on her personally of course and a £150 add on is quite good in my experience.

But of course you must always shop around because there are so many risk factors that different insurers rate differently.

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★★☆☆☆

“Leaving Diamond after 10 years with them!”

Written on: 30/09/2011

Diamond used to be a great company, especially since they offered incredible prices for female drivers, however within the last 18 months they have been progressively letting things slip. First was when i tried to add my boyfriend to my insurance. They added a previous partner that i had removed 5 years ago onto the policy instead. I then had to spend a cumilative 10 hours rectifying the sitation, and they wanted to charge me a £17.50 admin fee to amending their mistake! Should have been a… Read Full Review

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★★☆☆☆

“They do not send Certificate or Policy details.”

Written on: 31/08/2011

15/8/11 switched to Diamond because of price. It was promised that Certificate and welcome pack would be sent in 3/5 days. Nothing received; telephone 24/8; told that details had been sent, but must have been lost in the post. Further details promised, again in 3/5 days. 30/8. Nothing received. Telephoned again - "oh yes, it will come tomorrow." 31/8 (to-day) still nothing received. Copy of Certificate WAS sent by email on 24/8, but this corrupted computer every time I tried to print or download… Read Full Review

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★★☆☆☆

“I have just recieved a County Court claims notice for...”

Written on: 13/04/2010

I have just recieved a County Court claims notice for an accident I was involved in over a year ago, which Diamond car insurance should have resolved at the time as my insurance company. Diamond have just reviewed the file at my request and will send a cheque to pay the claimant in full today. This has however caused me a hugh amount of unnessary stress and I have received no apology from Diamond for dragging their heels over this. They are now telling me not to worry and that I need take no… Read Full Review

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★★☆☆☆

“they tell you 1 thing and do another .. for example...”

Written on: 27/01/2010

they tell you 1 thing and do another .. for example they told me they would take my owed installments from my settlement check and they went and took the installments from my account anyway which made me overdrawn. then when my insurance was over with and finished they tryed to take a months installment from my account and then my bank said i could no longer bank with them as they had tryed to take the cash 3 times… Read Full Review

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★★☆☆☆

“Overall a good experience, but very high charges when...”

Written on: 01/10/2008 by nainesh (1 review written)

Overall a good experience, but very high charges when I asked about cancelling when I sold my car a few weeks before the policy came up for renewal. It worked out cheaper to let the policy lapse and I also would have lost a whole years NCD!… Read Full Review

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★★★☆☆

“I have been with diamond for 2 years and haven't come...”

Written on: 07/01/2008 by soozypoo (6 reviews written)

I have been with diamond for 2 years and haven't come across any problems as such, however in Nov 07 I was hit in the side by a moped that was driving down the path with no lights I didn't see them as I turned into a driveway.
Diamond have handed my case to albany assistance, at first I was told that the moped driver was insured with Norwich Union and that the quote for my repairs had been forwarded to them and as soon as they accepted I could get my vehicle sent to be repaired.
I heard nothing… Read Full Review

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★★★☆☆

“I received 1 years no claims which was gained in ten...”

Written on: 15/10/2006 by Red Sky (5 reviews written)

I received 1 years no claims which was gained in ten months. The renewal quote I received from them was cheaper than my previous car insurance renewal quote. Diamond Car Insurance meets my needs in building up my No Claims Bonus… Read Full Review

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★★☆☆☆

“On the few occasions I have had reason to contact...”

Written on: 29/01/2006 by honest opinion (1 review written)

On the few occasions I have had reason to contact Diamond Car Insurance throughout my insurance cover, I have found the assistants to be pushy and abrupt. I have never needed to make a claim, so I cannot provide objective opinion on that aspect… Read Full Review

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★★★☆☆

“My friend had an accident which was proved non fault...”

Written on: 11/05/2004 by jenb (1 review written)

My friend had an accident which was proved non fault but when she tried to claim from Diamond, she was offered 50% of the market value of her car. After endless calls she was asked by Diamond to prove how much her car was worth by collecting ads for the same car from the paper. Then after endless calls they decided to pay out but still only 60%. I have been with Diamond for 4 years but when my insurance expires I will not be renewing it with them as I think they maybe cheaper but if they are… Read Full Review

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197522_Gazwales's Response to 155235_jenb's Review

Written on: 13/06/2005

If your friend knows how much her car is worth then she should have no problem proving it. Would you pay out over the odds for something if the person selling it couldn't prove how much it was worth? Getting a few adverts together isn't that much hassle, just look in Auto Trader. I had to do it when my car was written off.

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