Bought Bosch KGN34V00GB November 2006 arrived slightly damaged an freezer drawer broken. Had it replaced shortly after.
Then appeared defrost problem as ice started to build up in freezer.
I would give 9 points to support services for the standard of the service they deliver.
Had engineer few times first time replaced heating element, than istalled polyesterine isolation plate between fridge and freeze which seem to fix the problem, no problems since, touch wood :)

People who have problems with their Bosch KGN34V00GB listen up, yes Bosch may take a while to visit as, like any manufacturer, they only have limited amounts of refrigeration engineers (as opposed to general engineers) BUT they will help. Even if the machine is out of warranty, they will not simply refuse you. Call them, be polite-it isn't the peoples on the phones fault- and talk to their customer services. I did, they fixed my machine and restarted my two year warranty and my machine was out of warranty. They also said that they would be sympathetic if a similar fault occurred within the next 5-6 years. Ok so my Bosch developed a very serious fault but surely we should also judge the company by what they do to help us?

I've had it less than two years and not cooling properly. Milk and cream have not kept to use by date. Would not have known if I didn't have a thermometer. Luckily I've discovered this while it's still under guarantee.Nuisance, had to clear it out and defrost for 48 hours to wait engineer.

I bought this fridge freezer in June 2006. The problem happened in January 2007. Telephoned customer services who said they couldn't send an engineer for 10 days. Did fit me in for a cancellation. The engineer took 2 hours with a hairdrier defrosting behind the appliance and said it was some sort of blockage. Four months later it happend again. I argued with the customer services and they said they would liaise with the engineer when he came. He took one look at the back of the freezer and immediately phoned and agreed with them to exchange the original one for a new one.

When the deliverers brought the new one they told us this was a known design problem and that the item had been modified and that we should not have a problem with the new one. Now 6 months later the same defect has occurred with the new one. I asked if they would come and just take the fridge freezer away as I no longer wanted it and they refused.

I would never buy a Bosch appliance again.

The appliance is too easily broken. The engineer service from Bosch was OK. But their customer service was useless.

Apparently there is a problem with the "defrost heater" in these machines. Bosch know about it as do their engineers. It cannot be repaired so a replacement is required. If still in warranty that is not to bad but if it has expired "hard chuckies".

Bosch have been absolutely rubbish 1st machine failed 49 days the replacement has started playing up at 9 months later the engineer does not have a clue the customer services are as bad as the machine.
I don't recommend this company and any products they produce, this is the most expensive Fridge Freezer I have ever bought and without doubt the worst.
Had to threaten court action and refuse the 1st machine under not fit for purpose, the second is no better, as for service they might get to you after a week what are you supposed to do with all the spoilt food.

A sad disappointment, and the second recent one with Bosch.

Has the company lost its way?