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Written on: 30/03/2010
Bought in Oct 06 and the problem of freezer door, at Xmas09 we noticed pack ice forming in freezer beneath the bottom box. I took out all boxes and the back panel and there was ice that had run down as water from fan unit. I carefully unscrewed the heat exchange unit and moved it forwards and then could see that water had frozen in the drain hole directly under the fan and hence cause. I thawed out the ice and put everything back. Again within days same problem. I spoke to a repairer and he… Read Full Review
Written on: 30/03/2010
We bought ours in Oct 06 and after a year of use we noticed the freezer door would push open for some reason. We noticed the heat enchange unit in the freezer section seemed to have dropped slightly and this was causing the problem. We would have to push it shut very firmly. Thankfully this happenned within the warranty and the engineer came out and sorted problem.
However during Xmas 09 we noticed ice forming beneath the bottom draw - read my next review…
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Written on: 06/08/2009
Fridge freezers failed after 2 weeks, engineer arrived after 1 week to replace burnt out fan unit, unit froze up again within days. Bosch replaced whole fridge freezer which broke down again with same faults.Engineers have now replaced many parts and the unit now runs for long periods.Bosch know of the problems but refuse to acknowledge them,even their delivery drivers know about the faults… Read Full Review
Written on: 08/06/2009
I bought one of these Bosch KGN34V00GB in October 2006. From week 2 it rattled consistently. I then read multiple on-line reviews about other customers having the same problem. I tilted it forward and defrosted it and it improved the situation.
The warranty expired after two years and then I returned from being away for two weeks to discover it had failed. The entire contents of the freezer rotten.
Reading otehr reviews I see customers with similar problems. I will throw this away and…
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Written on: 23/05/2009 by PeterFox (2 reviews written)
Bought Bosch KGN34V00GB November 2006 arrived slightly damaged an freezer drawer broken. Had it replaced shortly after.
Then appeared defrost problem as ice started to build up in freezer.
I would give 9 points to support services for the standard of the service they deliver.
Had engineer few times first time replaced heating element, than istalled polyesterine isolation plate between fridge and freeze which seem to fix the problem, no problems since, touch wood :)…
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Written on: 27/08/2008 by philopastry (1 review written)
People who have problems with their Bosch KGN34V00GB listen up, yes Bosch may take a while to visit as, like any manufacturer, they only have limited amounts of refrigeration engineers (as opposed to general engineers) BUT they will help. Even if the machine is out of warranty, they will not simply refuse you. Call them, be polite-it isn't the peoples on the phones fault- and talk to their customer services. I did, they fixed my machine and restarted my two year warranty and my machine was… Read Full Review
Written on: 17/06/2008 by joneslluest (1 review written)
I've had it less than two years and not cooling properly. Milk and cream have not kept to use by date. Would not have known if I didn't have a thermometer. Luckily I've discovered this while it's still under guarantee.Nuisance, had to clear it out and defrost for 48 hours to wait engineer… Read Full Review
Written on: 06/01/2008 by GD of Harrow (1 review written)
I bought this fridge freezer in June 2006. The problem happened in January 2007. Telephoned customer services who said they couldn't send an engineer for 10 days. Did fit me in for a cancellation. The engineer took 2 hours with a hairdrier defrosting behind the appliance and said it was some sort of blockage. Four months later it happend again. I argued with the customer services and they said they would liaise with the engineer when he came. He took one look at the back of the freezer… Read Full Review
Written on: 21/06/2008
I found this review helpful because...I've had same problem
Written on: 27/07/2007 by fanxurong (1 review written)
The appliance is too easily broken. The engineer service from Bosch was OK. But their customer service was useless… Read Full Review
Written on: 13/06/2007 by droggs (2 reviews written)
Apparently there is a problem with the "defrost heater" in these machines. Bosch know about it as do their engineers. It cannot be repaired so a replacement is required. If still in warranty that is not to bad but if it has expired "hard chuckies"… Read Full Review
Written on: 07/06/2007 by norman fisher (1 review written)
Bosch have been absolutely rubbish 1st machine failed 49 days the replacement has started playing up at 9 months later the engineer does not have a clue the customer services are as bad as the machine.
I don't recommend this company and any products they produce, this is the most expensive Fridge Freezer I have ever bought and without doubt the worst.
Had to threaten court action and refuse the 1st machine under not fit for purpose, the second is no better, as for service they might get to you…
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Written on: 20/03/2007 by Terry McM (1 review written)
A sad disappointment, and the second recent one with Bosch.
Has the company lost its way?…
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As rated by our community of reviewers
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Frankie57's Response to philopastry's Review
Written on: 07/09/2008
The same problem has recently developed on my Bosch, same model. Good to see that Bosch will help, albeit slowly; I'll be contacting them next week.