New Car Discount Reviews - www.new-car-discount.com

★★★★★
4.9 / 5
98% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Re log book”

Written on: 14/04/2022 by Bentley498 (1 review written)

Bought a new van they put wrong details on the form and now will give no help This van was purchased in December still log book now have to sort it my self this is a very poor company buyer be a where… Read Full Review

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★★★★★

“Totally smooth transaction ”

Written on: 04/03/2022 by GrandmaJane007 (1 review written)

Took delivery today of my new Seat Ateca ordered last year on a 20 week lead time. Despite ongoing problems with chips the car arrived on time and no problem delaying registration for a couple of weeks for new 22 plate. The whole process has been straightforward, smooth and easy. I initially spoke to a staff member who followed through with me by email. My emails were answered the same day, usually within a few minutes. Excellent discount. Totally recommend this company and would use again in… Read Full Review

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★☆☆☆☆

“Car not Supplied ”

Written on: 13/02/2022 by chris lakescom (2 reviews written)

I ordered a new Volvo XC60 September 2022 for March 2022 delivery. Over 5 months later they informed me the car I ordered was not going to be supplied. Following my query with Volvo UK, they requested the dealers order number, then order could then be tracked through their system. They informed me they could not provide the order number or the dealer details. Over the 5 months since my order was placed the price of the car has increased substantially with limited availability, leaving me… Read Full Review

Johntiernan's Response to chris lakescom's Review

Written on: 21/02/2022

Hi, we too are unhappy about this situation with the particular Volvo dealer we used. As you say there has been a significant price increase on that vehicle since your point of order and we agree with both you and Volvo UK regarding their suspicions that the dealer in question may have sold it to another third party at the now significantly higher list price. We understand that Volvo UK are investigating this case for you which will hopefully bring about a positive resolution. Fortunately for us, we made a business decision to stop supplying Volvo cars (ironically immediately after taking yours the final order) given the ongoing protracted lead times on our other existing Volvo orders at that time.

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★★★★★

“Top service and good discounts”

Written on: 21/01/2022 by KishB (1 review written)

Just had my new Seat delivered. Top service from the moment I ordered the car. All staff very courteous and responsive. Messages and emails were forwarded and replied to promptly. Was kept informed of progress at all times. Car arrived fairly within due date despite issues at the manufacturers. Would definitely recommend the company. Kishor B… Read Full Review

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★★★★★

“New Seat Ateca”

Written on: 17/01/2022

Fantastic service. Kept informed all the way through the process, including the delay due to chips until the car was delivered. Car arrived on the day as promised. Totally recommend New Car Discount… Read Full Review

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★★★★★

“New car purchase”

Written on: 01/09/2021 by Linsib (1 review written)

What can I say, although a little unsure at first I received my car today and am over the moon. A big thank you to NCD particularly the person who was very helpful throughout and always there to answer any query or concern. Brilliant price, excellent customer service and great delivery… Read Full Review

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★★★★★

“Love it, Fantastic, Great experience”

Written on: 30/04/2021 by ibi28 (1 review written)

My first reaction was oooooooomygosh :):):) I love love love love it. I have never seen my car face to face due to distance, expect through the website so i was anxious about the whole experience, but I had confident with the way they spoke to me at the company. Especially from the first time I spoke to the company- till the first time I got my car absolutely amazing service. --Customer service 100% --communication 100% sometime i will keep asking questions especially when I don't know certain… Read Full Review

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★★★★★

“Totally professional”

Written on: 15/04/2021

I admit slightly apprehensive at first but the adviser was so professional, helpful, with 100% accurate help and advice, soon changed my mind. I made such a change to deal with a company that responded to emails/phone calls immediately and you knew it seemed more than a job or another sold car. So the biggest Thanks to the adviser and team… Read Full Review

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★☆☆☆☆

There was a government grant of £3000 on electric...

Written on: 19/03/2021 by 377Doyle (1 review written)

There was a government grant of £3000 on electric cars. If an electric

car costs £30k, a user pays £27k. If they sell this car for sale at £27k
(£0 discount) they claim a saving of £3k or 10% savings. Everyone got 3k
via a government grant. So, what exactly is the saving by going via
them? Zero. The person I spoke advertised a £3k saving and refused to
change his incorrect figures.
It is my view the staff member's attitude was rude and he sent me
unwarranted emails stating they have not yet

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Johntiernan's Comment

Written on: 22/03/2021

Hello.
We have no record of an enquiry from either of you as a genuine potential customer?
We know you are not an NCD customer past or present and know very little else about you.
Whoever you are it appears you have taken objection to how we choose to demonstrate overall customer savings as you have simply emailed us out of the blue demanding that we, and I quote "take all electric cars off your site" along with all other online retailers including Carwow.
Regarding the reference to blackmail you said, and I quote "shall I refer your company to trading standards or will you change your false advertising"? That sounds like an ultimatum to me.
So, thanks for your tips on how to run our business (which has been trading successfully since 1993 and has sold over 75,000 vehicles in that period) but we will not unfortunately be taking you up on your offer given the content of your review added to the fact that it is riddled with very poor syntax and grammar with many errors and misinformation and is factually incorrect.
For clarity, this £3000 subsidy when added to our additional new car discount is simply added together and expressed on our website as "you save".
As an example, this Nissan leaf offer below clearly shows a customer they can buy the car for £22,348 which is a saving of £7,497 off Nissan's list price .
Regardless of how the vehicle's total saving is made up, in our experience a customer is only ever interested in how much they would have to part with to take ownership.
You propose that we should advertise this car at £25,348 and then indicate somewhere else a further £3,000 subsidy but we feel that this would be confusing to a normal customer. Either way we would still arrive at our on the road price of £22,348 so we don’t see your marketing logic - sorry about that. There is no contact number for you to explain further or discuss your concerns?
Please don't hide behind an anonymous email and instead why not call me on 01925 ... as we have no 0844 numbers here at new-car-discount.com as you also mistakenly assert.
The 0844 number which you refer to is a trade contact number for our motor dealer partners and is used by them for an entirely separate company.
Finally, following the government announcement yesterday and the removal of the full grant for electric vehicles with a list price of over £35,000 , any point you were trying to make about our very generous discounts is now irrelevant.

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★★★★★

“Easy online car buying experience”

Written on: 12/03/2021 by LydiaBrooks (1 review written)

Easy online booking. Seamless transfer from old car to new Mk.8 Golf Highly recommended!… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 12/03/2021 by NMack (1 review written)

Buying a new car from New Car Discount is an extremely smooth process from initial enquiry to delivery. Staff are very helpful and emails are always responded to promptly. Highly recommend… Read Full Review

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★★★★★

“First inline car purchase- I would recommend ”

Written on: 24/11/2020 by 240Shea (1 review written)

Despite being recommended this company by a work colleague I was anxious regarding the legality and if the company was genuine. I explored multiple other reviews. In addition I sent emails to the company to gather as much information as possible. They answered patiently and swiftly. They kept me up to date with the progress and the car was delivered on the planned date and time by a very friendly driver. Impressed and would recommend… Read Full Review

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★★★★★

“New Car”

Written on: 27/10/2020 by Voyant (1 review written)

New car Our new Audi was delivered by transporter yesterday and I just wanted to say how happy I was with the service from start to finish. Quick to reply to emails, answered all queries and we secured a discount that our local garage were unable to offer us. Will definitely use again and recommend!… Read Full Review

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★★★★★

“Great savings but also great service”

Written on: 24/10/2020 by Roshir (1 review written)

This was my first foray into on-line car purchase and it couldn't have been easier. I knew which car I wanted and from then on everything was done from my laptop. The service from New Car Discount via Parkers was totally efficient and I have no hesitation in recommending them. The discount they managed to achieve was exceptional and the car delivered to my door with minimum fuss. I wish that I had known about them for previous purchases… Read Full Review

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★★★★★

“I kept coming back to this company's website.”

Written on: 01/10/2020 by Daltong239 (1 review written)

I kept coming back to this company's website. The concept of buying a brand new car on the internet must be a huge risk. Or is it? My contact was very professional. He was also very patient with me. It took me some time to decide starting at the beginning of July 2020. I liked the car, I liked the contact, what to do. As this was the internet and there would be a lot of money involved, I was a cash purchaser, I checked everything I could. The site was secure and the company was registered. I… Read Full Review

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★★★★★

“Wow where to start”

Written on: 24/07/2020 by chrisbutler1982 (1 review written)

Wow where to start! Well firstly New Car Discount lived upto their name and managed to secure us a brand new Nissan Qashqai £6500 cheaper than the current Nissan price (£16500 instead of £23000!!!) Secondly they secured us a amazing finance deal with a better Apr % than I could find with any other lenders!!! Thirdly we got a real good part exchange price for our old car (£350 more than the big WeBuy...... Companies). Then lastly the process was sooooo easy and hassle free, I will literally… Read Full Review

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★★★★★

“Nissan Qashqai purchase”

Written on: 23/07/2020 by JohnBNelson (1 review written)

Needed a new car quickly and spoke with the person I dealt with who said he could get my car in my chosen colour from Nissan in about 3 weeks. Just delivered today, 3 weeks and 3 days after my order. Car is just what I wanted and was delivered on time after an 8am courtesy call. The person I dealt with was always prompt to reply to emails and telephone calls so the whole process was stress-free. Very good customer service and value for money, highly recommended… Read Full Review

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★★★★★

“The way car buying should be!”

Written on: 02/07/2020 by BlueMoon2020 (1 review written)

We had already decided the new car we wanted and were looking for the best deal and contactless service. New Car Discount provided an excellent service with the new car delivered to our house and our part exchange collected from our house. They offered a great deal and responded to my queries promptly. I was slightly concerned you had to pay upfront but paid the deposit on my credit card to ensure the full amount would be covered in the event of any issues. There were no issues and it was a… Read Full Review

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★★★★★

“Great service, great car, great price”

Written on: 28/06/2020 by 14nld (1 review written)

So easy, such good value, great people to deal with and we are deeeelighted with the new, immaculate and delivered to the door in Surrey, Hyundai Tucson. Very happy indeed to recommend anyone reading this to purchase their vehicle via new-car-discount.com We dealt with a number of car dealers on our journey but this company surpassed them all and their main man was a pleasure to deal with from start to finish. To begin with we were to conduct a part exchange but were at liberty to sell before… Read Full Review

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★★★★★

“Good Experience”

Written on: 27/06/2020 by snodge9 (1 review written)

Having used a car broker previously, I didn't have the hesitation that some may have. New Car Discount were offering the best price for the vehicle I wanted. Delivery was delayed due to COVID-19 but that couldn't be helped. Car arrived in good condition, with the bonus of an unexpected trailered delivery. Familiarise yourself with the vehicle registration process that is transparently detailed on their website (plenty of other brokers are not so transparent). I won't receive my V5C for 6… Read Full Review

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