New Car Discount Reviews - www.new-car-discount.com

★★★★★
4.9 / 5
99% of users recommend this
  • Customer service

  • Value For Money

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Please note: This company now has new owners and bears no relevance to the previous company. New Car Discount was bought out in March 2010.

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Latest Reviews

★★★★★

“New Quashqai ”

Written on: 21/09/2018 by StuCleary (1 review written)

New Quashqai just delivered and absolutely delighted.Fantastic price and excellent customer service-will definitely use again.Buying a car online was a little daunting but did my research and nothing to worry about.as the person I dealt with from NCD kept us informed throughout the process… Read Full Review

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★★★★★

“New Nissan Juke Tekna (Bose)”

Written on: 19/09/2018 by Carreraboy10 (1 review written)

I had never bought a new car via a discount company on the internet so I started this journey very much a sceptic. Yes the offered saving looked great but I have spent my life believing that if something looks too good to be true then it can't be true . Well, in this case, that absolutely wasn't true. New Car Discount replied next day to my initial enquiry and very quickly to my subsequent emails by way of clarification of their offer. Obviously I undertook my own detailed research to get… Read Full Review

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★★★★★

“Honda Jazz from New Car Discount”

Written on: 14/09/2018 by DennisRolfe (1 review written)

I was reluctant at first to buy a new car this way as it seemed too good to be true. However, I couldn't be more happy with the result. A shiny new Honda was delivered to my doorstep exactly as promised. And at a very considerable saving over list price. To steal a punchline.. they did exactly what it said on the tin. … Read Full Review

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★☆☆☆☆

“ordered new van Renault trafic revived damaged van”

Written on: 12/09/2018 by LawrenceMcGraw (1 review written)

ordered a new Renault Trafic van ll29 dci 145 sport on 16 february 2018 on the 30 may they said they could supply the van i ordered they then said they could supply a van in a different colour and a better spec so i ordered that van at extra cost the van arrived on 28/06/18 on inspection of the van it had damage on the front bumper a dint in the passenger door and also it had been re sprayed on the drivers side wing and was leaking water the new car discount sent me to the supplying… Read Full Review

Johntiernan's Comment

Written on: 19/09/2018

Hi,Thanks for explaining the circumstances regarding the recent service you have received from Renault Warrington. As we are not party to any of the detail in your dealings with Renault Warrington we are unable to comment at this point. This is the first time that you have made us aware of this matter since you took delivery back in June and we really cannot understand why you still have not contacted us by phone or email to let us know what has transpired? As you know, we would have happily intervened to try and help resolve your complaint but that offer was declined. For clarity, you may recall that you took delivery of the vehicle on 28th June 2018 and, despite having signed for and accepted delivery, a few hours later you told us that you noticed some light scratching on the van.Given your concerns, we advised you to take the van to a local body shop (for an independent and informed inspection) and you were told that the van may have had some factory or dealership repairs (prior to delivery) given some apparent "masking" marks.Having conveyed this finding to us, you initially intended to drop the vehicle back at our offices to resolve.
However, given the fact that this was a new van (and therefore under manufacturer’s warranty) it was suggested that you liaise directly with the supplying dealer (Renault Warrington).You agreed to this and the van was inspected by the fleet manager at Renault Warrington on 2nd July 2018.
The fleet manager accepted full responsibility for any issues and it was then further agreed that the matter be resolved directly between you and the Renault Warrington Fleet Manager and our involvement ceased at that point.
This review has therefore come as a surprise to us having had no updates nor communication whatsoever from you and we naturally assumed that this matter was therefore resolved.
If our assistance is required, then please contact us explaining what has transpired since that time as we would be more than happy to try and help resolve any outstanding issues with the supplying dealer.

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Blackie33's Comment

Written on: 20/09/2018

the new car discount supplied me this van and i would of thought they would have contacted me to see if everything had been complected on this van as it was damaged and had been resprayed which sudden t of happen on a new van

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Johntiernan's Comment

Written on: 20/09/2018

Hi,as you know we record all telephone conversations. We have listened to the last recorded telephone conversation between you and our salesman. As an intermediary, you agreed that as "we" were not actually responsible for any paintwork issues as such, the best course of action would be for you to handle this matter "directly" with the supplier/manufacturer - Renault Warrington. In that conversation, we also asked you to contact us if you experienced any issues or problems in trying to resolve your complaint. You did not and have not contacted us since early July? You have not provided us with any information or progress updates whatsoever? Had you done so, I suspect our intervention would have brought about a quicker resolution for you. Indeed, the only reason we have become aware of this matter is solely down to you posting this review which is actually about the local Renault dealer taking so long to resolve whatever issues you may be experiencing and not our company. We understand that the vehicle was back in at Renault Warrington yesterday? We consequently remain confused as to whether you would like us to intervene or not? If you would like some help, why not contact the office explaining what has transpired since June as armed with this information we would be more than happy to contact Renault Warrington on your behalf?

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Blackie33's Comment

Written on: 20/09/2018

all i can say is i bought the van off you and not Renault so the responsibility for the damage on the van should be down to you to sort out and not me if you lessen to the phone calls you will also see you tried blaming us for the damage until i told you i would supply you with the CCTV showing nobody had been near the van

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Johntiernan's Comment

Written on: 20/09/2018

Hi,The point here is that if you were having no joy resolving whatever the issue is or was with the van with the supplying dealer, given your contract was with us (as you say),why have you still not contacted us? Perhaps given the fact that you initially signed for and accepted the vehicle but then later pointed out the paintwork issues, the dealer is within its rights to walk away. However, as a goodwill gesture, they may have taken up your complaint and I presume are dealing or have already dealt with it? Without such feedback from you we remain totally in the dark as to where you are up to with whatever queries you had or may still have. Why not contact the office explaining what has transpired since June as armed with this information we would be more than happy to contact Renault Warrington on your behalf?

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Blackie33's Comment

Written on: 20/09/2018

YOU ARE NOW GOING ROUND IN CIRCLES YOU SUPPLIED THE VAN AND HAVE NEVER CONTACTED ME TO AS IF THE REPAIRS HAD BEEN CARRIED OUT ALSO NEVER SUPPLIED INVOICE FOR THIS VAN
THE VAN I ORDERED WAS CANCELLED JUST BEFORE IT WAS DUE AS ONE OF YOUR OTHER CUSTOMERS
AND THEN YOU OFFERED ME THIS VAN
WHICH I ORDERED BIG MISTAKE BY ME

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Johntiernan's Comment

Written on: 21/09/2018

Hi,we remain confused and bewildered as to why you will not contact us "directly" given the points already made above.You choose to continue to air your frustration in a public arena yet will not explain to us directly what has transpired with Renault Warrington over the last 3 months? In the circumstances, I am not sure we can therefore assist you until you reconsider your stance in choosing to simply not communicate with us.Regarding the invoice,as you organised funding on the vehicle, the vehicle was invoiced by us to them. Should you require a copy, I have no doubt that the finance company will be more than happy to provide this to you.Hope this helps.

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Blackie33's Comment

Written on: 21/09/2018

i have in may possession a vehicle order form order id 05031733/1 for the original van ordered showing a breakdown of the the van deposit paid deposit required before van is delivered and vat on van we have never had this on the van you supplied to us

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Read 8 Comments
★★★★★

“The new way to buy a new car”

Written on: 19/07/2018 by Geoffers53 (1 review written)

This was the best and easiest new car buying experience I have had. Form start to finish it was first class and I would definitely recommend… Read Full Review

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★★★★★

“Excellent Service Throughout”

Written on: 06/07/2018 by PeterJamesB (1 review written)

What a brilliant way to buy a new car - would not dream of using a showroom/dealer ever again. The whole process was very straightforward and easy from beginning to end. The gentleman that dealt with my transaction was great, he even got me a far better deal on an upgrade than I was expecting. I was also delighted with the trade-in price given for my old car, much better than local dealers and car buying sites! I had to wait a little longer than originally planned but the wait was worth it… Read Full Review

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★★★★☆

“Best way to buy a car.”

Written on: 05/07/2018 by 43O'Donnell (1 review written)

A very professional company, from the minute I placed my order to the point of collecting the car. The whole trasacion was smooth throughout without any hassel, with excellent communication skills, and therefore in my experience I would not hesitate recommending this company if they were interested in purchasing a car… Read Full Review

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★★★★★

“Great service, Great discount!”

Written on: 04/07/2018 by JJ2273 (1 review written)

I was initially nervous about buying a car through a website. But the person I dealt with at New Car Discount made the process quick and easy. I went for a car available in stock so from start to finish it took less than a fortnight..........and saved nearly £3000 off the price my local dealer was offering!!… Read Full Review

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★★★★★

“New car purchase”

Written on: 15/06/2018 by redford1 (1 review written)

First time purchasing on line. First class service from start to finish, the whole process was stress free and went like clockwork! The satisfactory experience I have ever for purchasing a new car, thoroughly recommended. Thank you … Read Full Review

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★★★★★

“First time I've brought a car online ...”

Written on: 06/06/2018 by asidhu (1 review written)

First time I've brought a car online (was a bit aprehensive if I'm honest) but this was just a great experience with the person I dealt with at from Autounion finance. Any queries I had were answered promptly. Definitely will go back to these guys when I need a new car ... no-one came near the price they gave me!… Read Full Review

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★★★★★

“Excellent Service. Brilliant Company”

Written on: 02/06/2018 by Parkerm399 (1 review written)

Looked at the prices of cars on New-Car Discount and read the reviews. Reviews and prices incredible. We contacted the company and decided to go ahead with the purchase of a Qashqai Connecta. Staff were very efficient and helpful. Kept us informed every step of the way. Wouldn't use a dealership ever again. Would thoroughly recommend this Company to any person wishing to buy a new car as you can save so much money. There's absolutely nothing negative about this Company. So pleased with our new… Read Full Review

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★★★★★

“Great ,Friendly & Efficient Service”

Written on: 25/05/2018 by MikeTheB (1 review written)

Couldn’t do enough to help and even offered better value and delivery than I ever expected on a higher grade model than the original car I was looking for. Kept me informed every step of the way - simple ordering process, as they do everything for you. I would undoubtedly recommend them to any prospective new car buyer… Read Full Review

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★★★★★

“First class service”

Written on: 03/05/2018 by Chanel94 (1 review written)

I wish New Car Discount did not limit themselves to just cars! Just ordered my third car with them after a number of years of not having spoken to them and, if anything, the whole process was even easier and seamless than I remember. Thank you to the person I dealt with for all of your kind assistance… Read Full Review

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★★★★☆

“Honda CR-V 1.6 iDTEC Auto EX Sensing”

Written on: 19/04/2018 by HAZAK (1 review written)

Found this website purely by accident after months & years of searching the internet for my ideal 4th brand new car purchase in the last 15 years within my budget !!! Would advise the company to advertise themselves a bit more given the fantastic deals on offer ! It was a pleasure doing business with new-car-discount. Simple & straightforward ...... the huge discount was much appreciated and primary reason for ordering the car thru them !!! Quite naturally, midway thru the 3 week wait for… Read Full Review

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★★★★★

“Totally stress free experience ”

Written on: 29/03/2018 by PhilGaywood (1 review written)

Ordered my new car from this company saving a packet from the quote supplied by a main dealer. From start to finish a totally stress free experience due to the professional staff.We would highly recommend this company, give them a try… Read Full Review

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★★★★★

“Great value way to buy a new car”

Written on: 23/03/2018

Excellent value compared with my local dealer. Very professional service. Quick responses to all my emails. Have now received my new car when I expected it and it is exactly as I ordered. It was easy to part exchange with my previous car. Car was delivered to my home and my part exchange was collected a few hours later. Very pleased with overall service and would definitely recommend… Read Full Review

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★★★★★

“SO simple, SO safe AND such HUGE savings!”

Written on: 10/01/2018 by MP35 (2 reviews written)

I've often used the Cars2Buy website to see how much I could save on my next Qashqai... and in the end, with the new model being launched in July 2017, the temptation became too much. I mean, 24% off the list/dealership price - who wouldn't, That discount was offered by New Car Discount. I knew nothing about them, but my due diligence checks panned out, so I contacted the person I dealt with at NCD. Very friendly and informative, he showed that the whole process from beginning to end was… Read Full Review

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★★★★★

“The best way to buy a new car”

Written on: 15/12/2017 by ess-see (1 review written)

I really saved £6000 on my new car. I got a quote from my local dealer, but NCD was 6k cheaper. Delivery took a while, but I was not in a hurry and was kept informed at all times. My emails were responded to within a couple of minutes. You really can't go wrong… Read Full Review

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★★★★★

“Peugeot 3008”

Written on: 09/12/2017 by wayneaustin (1 review written)

Just picked up my new Peugeot 3008.Superb!! From start of process to picking up from their offices was a really easy and pleasant experience. Would certainly go down the same route to purchase future cars. Nothing was to much trouble even when I changed my choice of colour 3 times. Being able to part-ex my previous vehicle was also a great help. No quibbling over value as is the case with some dealers and car buy companies I have dealt with. All round a brilliant car buying experience… Read Full Review

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★★★★★

“New Nissan Juke Teckna”

Written on: 07/12/2017 by Michaelcm (2 reviews written)

New Juke arrived on time perfect condition. This was the most straightforward and easy purchase I've ever made. Whole process was professional, quick quote, order and invoice emailed, delivery agreed, free transporter delivery. Very nice discount on list price. Thanks for the help… Read Full Review

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