Etihad Airlines Reviews

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★★★★★

“Comfortable flight”

Written on: 02/05/2016 by zuO'Reilly461 (1 review written)

Flight from Moscow to Abu Dhabi was comfortable, on time. Cabin crew were very nice and smiling. Food and drinks were tasty. Also alcohol was served. E-box system is a nice feature, which helps relax and calm down. I will recommend my friends this airline… Read Full Review

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★★★★★

“Etihad Top Service”

Written on: 12/04/2014 by beeteejay (1 review written)

Flew Etihad Bris/Sing today and loved the 1/2/1 seat configeration in business. The food was excellent and the sevice very friendly and efficient. Ran out of sav blanc but I had drunk my share by then. Highly recommended!… Read Full Review

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★★★★★

“Impressive Experience Flying with them”

Written on: 30/10/2013 by elisha1 (5 reviews written)

We recently flew to delhi with stopover at abu dhabi and flew with etihad from heathrow. (We had our connecting flights after 3 days with emirates from dubai). We are truly impressed with the experience we had with etihad. Right from the checkin through boarding and until we arrived in abu dhabi we found their customer service, onboard facilities, inflight meals simply wonderful. Kudos for the efficient and highly passenger oriented crew who dont mind going out of their way to serve you. We… Read Full Review

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★★★★★

“Pure Luxury and the best ever staff”

Written on: 07/04/2013

We travelled from Heathrow to Abu Dhabi and then onto Sydney. At Abu Dhabi we decided to upgrade to Pearl Business Class and what an amazing experience we had. Excellent staff and your own pod area which turned into a wonderful bed. The food was very good and you could chose what and when you ate. Loved the champagne and wines and we were offered as much as we wanted. The staff we so attentive and genuinely thoughtful, this was the best we have ever been looked after. Loved very minute and wish… Read Full Review

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Taskaus's Comment

Written on: 19/07/2013

I totally disagree with it. service is not good. Baggage handling is worst. You are not sure you will get your baggage at your destination. Most of the times its lost and they don't care. you never get response to ur comlaint and their phones go unattended.

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Drakem's Comment

Written on: 25/08/2013

My friend your" amazing experience" is because of business class , nothing to infer about Etihad's commitment to quality of service or customer care. You would get similiar or better if you fly any other airline in business, of course.

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★★★★★

“Never knew it was this good!”

Written on: 15/03/2013

Food was super tasty, not like air plane meals at all! Yummy pizza and a wrap. I even got offered an extra after my meal as some were left over. One of my flights was half empty and the flight attendant told us to pick where ever we wanted to sit, wooo. Blankets were soft and didn't smell weird. Got an extra pillow :) Crew was nice. Good experience… Read Full Review

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Taskaus's Comment

Written on: 19/07/2013

Sounds like u never tasted a good food. Plane was half empty because people do not to fly with this airline due to their poor service and record baggage losses.

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★★★★★

“Edihad are a great airline”

Written on: 12/11/2012

Flew out of Melbourne on 28 September to fly to London returning on the 28 October bit nervous about flight after reading reviews but was pleasently surprised they were great, flights on time great sevice, food was nice, nothing to complain about plenty of leg room seating comfortable staff were allways walking up down handing out drinks food will be flying with them next year when we go back to England. By the way we only flew economy not first class.There was nothing to complain about… Read Full Review

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Ghadahu's Comment

Written on: 05/12/2012

lost count of how many times I have contacted Etihad Airways about my problem, I've wasted a lot of time, money and energy on trying to get them to fix their mistake, and so has my husband.
I live in Perth, Australia. I purchased a ticket for my husband for flying from KL to Baghdad online on Etihad's website. I used my debit credit card. When I booked his ticket, it told me that because he isn't the card holder, he will need to show a copy of my credit card. His flight was supposed to be for Saturday 1st of Dec2012. He got the copies and showed the check in officer and they did not accept it, I even talked to them on the phone and explained and they told me to call the Etihad office in Abu Dhabi. When I called the office it was closed. Someone from the check in crew, a man told me that Etihad can only accept the original credit card. This is injustice and has wasted very valuable time due to the fact that he had to book a hotel and miss the interview he needed to go to Baghdad for. The fact that their website description stated that "If the traveller is not the card holder, the traveller needs to show the original or copy of the card". I don't understand why no one is contacting me back. This is very bad customer service. If I had read their information on their website wrong, then I'd understand, but it clearly states "If the traveller is not the card holder, the traveller needs to show the original or copy of the card". What is the point of their system allowing someone to purchase a ticket with a credit card that is not under their name if they don't allow it?
He has now purchased another ticket because in their KL office they told him to pay for the ticket and that they will refund him. I called their Sydney office, and they also told me that my husband can get a refund if I get in contact with the Abu Dhabi office. No one is contacting me back.
This has gone too far. I can't believe how ridiculous their customer service is. One of their workers, supervisor told me to contact her, but every time I do, she leaves me on hold for over 15 minutes and never gets back to me. I call from Perth, Western Australia, do you know how much money I have wasted on my phone bill?

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★★★★★

“Great Price, Great Airline and Great service.”

Written on: 08/09/2012 by lms1990 (2 reviews written)

I have used Etihad twice now and i'm using them again in October 2012, so far i have been very pleased with their service and value for money. I travel to South Africa from the UK about two times a year, i always try and book a well known airline to travel with as its a long haul flight. Check-in was easy and well organised, and the same can be said for the flight. Stewards were very professional and attentive to my needs. Customer service is great, I have had to contact them several times… Read Full Review

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★★★★★

“Excellent Etihad Airlines!”

Written on: 09/05/2012

It was our first time travelling with Etihad. Etihad organised a driver to collect us at home; he arrived on time and helped us with our luggage. No problem booking in at Heathrow, with very polite helpful staff. We were business class so the fast track was a joy! Our 'aisle' seats at the front of the plane were excellent...so comfortable, not unlike sitting in an opera box! Complimentary champagne was a welcome tipple before we took off! Very attentive hosts. Enjoyed our meals and fell… Read Full Review

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★★★★★

“Great choice of food and leg room!”

Written on: 21/02/2012 by BmmRobin (1 review written)

Felt the need to write a review on Etihad's economy product. First up they are great for business travel as you are provided with a USB port and a power socket even in Economy. This is huge for me. I also found the leg room good for someone of my height (6"4). However, what really set it apart was the quality of food. I regularly fly in business class and certainly found their food in economy to be on par with rival airlines. Overall, the staff were friendly and I enjoyed the experience… Read Full Review

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★★★★★

“Fantastic Airline!”

Written on: 07/01/2012

I have flown on many occasions to Australia and used Etihad in 2007. The seats were comfortable, the flight was on time. The transit through Abu Dhabi was reasonable ( i transitted through the old airport and believe it has since been upgraded). Food was OK for airline food. What do people expect? The attention of the staff was great. As with any long haul flight, entertainment to me is key. There were a wide range of movies on offer. I did fly Singapore Airlines the previous year, and they… Read Full Review

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★★★★★

“GO AND FLY WITH ETIHAD AIRWAYS”

Written on: 27/07/2011

when i got on the plane in side it was very nice INSIDE. first class way awesome businees class was awesome too and economy was COOL. the food was NICE. service wer nice and their was ENTERTEMENT. go and fly with ethihad airways OK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!… Read Full Review

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★★★★★

“I frist time came to chicago.And it was excellent.Food...”

Written on: 11/03/2011

I frist time came to chicago.And it was excellent.Food was good… Read Full Review

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★★★★★

“Self,husband and 7 y.o flew Etihad: Athens-Brisbane...”

Written on: 15/01/2011

Self,husband and 7 y.o flew Etihad: Athens-Brisbane January 2011. - (Athens-Abu Dhabi (overnight stop) then Abu Dhabi-Brisbane (with a short stop Singapore)). Both flights (3 different crews were GREAT service, smiles, understanding, prompt, friendly. I am surprised to have seen bad reviews written by others - we were very impressed - seats were roomy and comfortable, excellent entertainment system - comfort kits were provided (versus purchased on other airlines) included blanket, pillow, eye… Read Full Review

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★★★★★

“I always had best experience with this airline when...”

Written on: 07/12/2010

I always had best experience with this airline when compared to others (compare Air India, Delta, American Airlines). In-flight ambiance is really good. Flight attendants are courteous and helpful. My flight start was delayed almost by 4 to 5 hours due to a technical problem, but was reached in Hyderabad only by a delay of hour and half, which is very impressive. I would absolutely recommend to fly this airline. Prices are less than other airlines. Their miles program too is straight forward… Read Full Review

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★★★★★

“Excellent service and comfort in long trips, compared...”

Written on: 26/11/2010

Excellent service and comfort in long trips, compared to others airline, excellent service, newer clean cabin, excellent entertainment system… Read Full Review

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★★★★★

“Excellent service and great value for money. The...”

Written on: 21/10/2010

Excellent service and great value for money. The Chauffer service is brilliant and the lounges are of high standard...especially the one in Abu Dhabi. Much better than Virgin and BA...on a par with Singapore to be fair.
Highly recommended… Read Full Review

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★★★★★

“Excellent airline service I have evercome accross.”

Written on: 20/10/2010

Excellent airline service I have evercome accross… Read Full Review

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★★★★★

“First of all, let me start of by saying I have no...”

Written on: 15/10/2010

First of all, let me start of by saying I have no affiliation with Etihad or any of its partners. I am merely a pleased customer who feels the need to share his experience, in light of all the poor reviews this airline has received.
As a frequent flier of premium airlines like Thai and Singapore, I expected the relatively new Etihad to disappoint. I was proven wrong from the very beginning. The staff were courteous all around, starting from the baggage check in to the flight attendants… Read Full Review

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Postmodernista's Comment

Written on: 17/10/2010


<br/>
<br/>There's really no difference between your rantings and the Indian gentleman who was yelling for his vegetarian meal. By the way, all the vegetarians I know are very particular about requesting their meals beforehand, so chances are, he had made arrangements and they messed it up.
<br/>
<br/>I have traveled all sorts of airlines and I have seen this kind of behavior from all sorts of people, not necessarily South Asian. Chinese, American, African, everyone. Bad behavior is in no way related to race.
<br/>
<br/>Take your frustration out on a punching bag, not an anonymous forum posting.
<br/>

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Guest's Comment

Written on: 19/03/2012

Are you not an employee of Etihad.

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★★★★★

“One of my best flights yet, was concerned when I first...”

Written on: 14/09/2010

One of my best flights yet, was concerned when I first heard the airline I had been booked on, but they are truly excellent.

Loyalty club / Etihad Miles was excellent, after the flight got a top-notch MP4 player… Read Full Review

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★★★★★

“Very impressed, contrary to previous reviews I thought...”

Written on: 09/09/2010

Very impressed, contrary to previous reviews I thought the service on board was excellent. Flight attendant available immediately when buzzer pressed, they had no problem providing me with an extra blanket, on the return flight which was not full, I was asked if I would like to sit in a quieter section of the plane to stretch out and sleep more.
Got a great deal on their website, very competitively priced, flew direct for only £50 more expensive than the cheapest route, which also did not… Read Full Review

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