ebuyer Reviews - www.ebuyer.com

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Latest Reviews

★☆☆☆☆

“I NEVER EXPERIENCE SO UNPROFESSIONAL SERVICE”

Written on: 21/05/2020 by lik999 (1 review written)

Ebuyer doesn't want to sort the issue. My monitor went down after 3 months, seller is no interested to sort it out, now is over 1.5 months, over 20 emails send to the seller and I am waiting for a refund, still. I NEVER EXPERIENCE IN MY WHOLE LIFE SO UNPROFESSIONAL AND TERRIBLE SERVICE… Read Full Review

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★☆☆☆☆

“Wrong product, still no refund”

Written on: 27/04/2020 by ashleylansdownegoodman (1 review written)

I ordered a samsung galaxy book 12 from Ebuyer. It was advertised as having 8GB's RAM but after I set it up I realised that they had delivered the lesser version with only 4GB's RAM - a 2-300 pounds cheaper machine. I immediately contacted them. It took them almost a week to arrange collection of the item, and now well over a week later I still haven't received a refund. I've now been without a laptop for almost 2 weeks, they have over 1k of my money, and I can't get a new laptop (which I need… Read Full Review

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★☆☆☆☆

“Totally disgusted.”

Written on: 13/04/2020 by McWilliamsne300 (1 review written)

I ordered a 65inch TV for my father how has hearing difficulties. I order the TV, used my credit card to pay for it and all correspondence is sent to my email. However today I phoned and spoke to someone and was told that I could NOT have any information as I put my fathers name and address down as the delivery address. I have to say I found this person to be very unhelpful and rude (not great customer service). She sent me an email that I could respond to, in which I have and asked for a… Read Full Review

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★☆☆☆☆

“Ebuyer promotion Refused”

Written on: 19/12/2019 by Mattinglycl192 (1 review written)

Purchased a graphic card that included cashbach and 3 games promotions. I have submitted the cashback to ASUS without issue, but spent 10 day now chaing the promotional game. I have finally receive 2 of the games and Ebuyer are now renaging on the last promotion saying that it has ended. The promotion had not ended when I made my purchase and has only been missed as they did not send the code on time. Dont buy from them as the customer service is a joke… Read Full Review

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★☆☆☆☆

“eBuyer, NO THANKS!”

Written on: 21/10/2019 by ius911 (1 review written)

I have been a customer since 2004. Originally, the best place for parts for tech, and latter tech itself. My latest experience as a business user, I Don't have time for this type of Service. See my actual e-mail to them pasted below, I think it speaks for itself. e-mail:- This order was a purchase of a tablet which we use in our business. It was required urgently and Next day delivery was chosen. As I have had an account since 2004, my first order number was order number “3316995”, I… Read Full Review

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★☆☆☆☆

“Recently placed and order and when I received it I...”

Written on: 14/02/2019 by KatelynnDonnelly (1 review written)

Recently placed and order and when I received it I opened my parcel and found 1 of the 2 ram sticks were missing. CS claimed it was the manufactures fault!.... What so no one ever checked??!?… Read Full Review

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Ebuyer.com's Comment

Written on: 15/02/2019

Hi,

I am sorry to hear your order was delivered incomplete.

Please will you email me your order number so I can review this.

Kind Regards,
Kat

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★☆☆☆☆

“Failed when it counts.”

Written on: 01/02/2019 by Bowen122 (1 review written)

Competitive prices mean nothing if quality support is not there when needed, sadly this was the case with E Buyer. I ordered a part that has failed within it's warranty period. It took double the stated length of time before i got a reply to my request. My messages were clearly not read properly as a question was asked that I had already answered in previous messages. Eventually after a few weeks the return was accepted only for me to be told that they will not replace the item despite it… Read Full Review

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Ebuyer.com's Comment

Written on: 05/02/2019

Hi there,

I have responded to this on your other review.

Please feel free to email me to discuss further.

Kind Regards,
Kat

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★☆☆☆☆

“Very poor customer service”

Written on: 01/02/2019 by Vernie24 (1 review written)

Beware of Ebuyer.com Ebuyer customer service is zilch. I bought a Logitech gaming keyboard from them. It broke within 10 days and they have absolutely refused to either return or refund me. They insist it is not covered by the 2-year warranty yet they are unable to provide me with the wording where it says such a thing. All they keep saying is contact the manufacturer. This is total rubbish. A company is only as good as its customer service. My advice is to steer clear of Ebuyer.com… Read Full Review

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Ebuyer.com's Response to Vernie24's Review

Written on: 04/02/2019

Hi there,

I'm sorry to hear this.

please can you email me your order details so I can look into this further for you.

Kind Regards,
Kat

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Vernie24's reply to Ebuyer.com's Comment

Written on: 05/02/2019

Ebuyer have looked into this several times and still come back with the same tired answer. They are still wrong and acting against the Consumer Rights Act 2015. I would strongly discourage anyone from purchasing from them because of their abysmal customer service.

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★☆☆☆☆

“terrible delivery”

Written on: 08/01/2019 by Tanya173 (1 review written)

Ordered my item 12/12/18, on the 20th it had been dispatched...Today the 8/1/19 I received my item after numerous calls, emails and messages to ebuyer with terrible responses! Havent even opened the item yet and i'm writing this! hope its in one piece!!!… Read Full Review

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Ebuyer.com's Comment

Written on: 15/01/2019

Hi,

I am very sorry to hear this.

Please can you email me your order number so I can review this.

Kind Regards,
Kat

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★☆☆☆☆

“Faulty Computer”

Written on: 28/12/2018 by Glewis160 (1 review written)

I’ve been holding on to hope that these reviews and Ebuyers customer service isn’t as bad as people say it is but unfortunately I have to confirm, it’s utterly shocking! I bought a new gaming computer on the 11th of December, arrived a day late, so arrived on the 13th. An hour into using the computer, it blue screened, and consistently blue screened until it was doing this on boot up and couldn’t get past this stage. Rang Ebuyer who arranged collection on Friday 14th. Didn’t… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 11/12/2018 by JamesRXC (1 review written)

I ordered a graphics card from this retailer, during a recent sale. They despatched it to me via Yodel. Regarded as the worst delivery company in the UK, Yodel then inevitably proceeded to lose my package at their depot, though they never actually told me this. Instead after a week of waiting I contacted Ebuyer customer support, who said they would look into the issue. Despite this it took me calling them daily for three days for any action to be taken. They said they had sent me an email, but… Read Full Review

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Ebuyer.com's Response to JamesRXC's Review

Written on: 15/01/2019

Hi,

I am very sorry to hear this.

Please email me your order number and I can review this for you.

Kind Regards,
Kat

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★☆☆☆☆

“Way behind competitors - will not use again ”

Written on: 19/10/2018 by SolihullWrapchic (1 review written)

Ink cartridges - Ebuyer missed ETA delivery date by >48 hours after a 5 day lead time. Issues with delivery contractor and ebuyer unable to chase. Ebuyer did not call me back to proactively chase order and update me. Thought I would try different company other than amazon but this backfired bigtime on me. Still not received goods and no idea when I will be getting my delivery yet. Ebuyer has signifcant process issues with it's supply chain and it needs to be sorted before I use again if at all… Read Full Review

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Ebuyer.com's Response to SolihullWrapchic's Review

Written on: 22/10/2018

Hi there,
I'm sorry to hear this.
Please can you email me your order details so I can take a look into this for you?
Kind Regards,
Kat

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Solihullwrapchic's reply to Ebuyer.com's Comment

Written on: 22/10/2018

Order number 25564043. I received the cartridges on Friday afternoon - to my billing address. Looks like there was an issue with the incorrect delivery address ? I cant email you as it was a guest order and my details are not picked up on the system ?

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Ebuyer.com's reply to Solihullwrapchic's Comment

Written on: 23/10/2018

Hi,
For security reasons I would advise you emailing this across to me and discussing via email rather than a public post. I will need you to confirm security. Thanks SC

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★☆☆☆☆

“Ebuyer and warranties? Avoid!”

Written on: 13/04/2018 by Connorhj (1 review written)

I would avoid purchasing anything from this company. If their product mentions a warranty, take this up with the manufacturer, not the retailer (Ebuyer). I purchased a power supply from Ebuyer just over a year ago. This had a 10 year warranty with EVGA, so I contacted both Ebuyer and EVGA in the same email, mentioned this and asked who would process this? Ebuyer responded that they would take care of it and look into either a refund or a replacement, when I talked to them on the phone. No… Read Full Review

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Ebuyer.com's Response to Connorhj's Review

Written on: 16/04/2018

Hello,

I've replied to your Facebook wall post.

I'm really sorry for any trouble caused.

Regards,

Scott

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Shass's Response to Connorhj's Review

Written on: 06/05/2018

Thanks for the review. I used to use ebuyer but lately they appear to have gone down the pan in service and their products are no longer competitive They have some lousy reviews here and trust pilot. Will go elsewhere for my upgrades..

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★★★★★

“Customer service has been great”

Written on: 05/04/2018 by mangy_dog (1 review written)

ive had a really helpful customer service agent who was able to resolve an RMA issue I was having. I had a failed PSU and currently stuck without my main work machine he was able to help resolve an issue in the RMA and sped things up for me so I can get back to work as soon as possible... For that im really grateful… Read Full Review

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★★★★★

“Good customer service ”

Written on: 19/03/2018

Good customer service, minor issue with delivery was solved very quickly and to my satisfaction by phone… Read Full Review

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★★★★★

“Excellent service from ebuyer”

Written on: 20/02/2018 by 237Young (1 review written)

Every time I contact ebuyer I find any and all staff absolutely excellent. I also find their delivery equally as good. I have on two occasions ordered in the early evening only to find the delivery arrives the very next morning. Absolutely excellent service. Well done ebuyer. Nice to deal with such fair and pleasant people. Many thanks… Read Full Review

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★★★★★

“First class customer experience”

Written on: 17/02/2018 by 113George (1 review written)

I had a very good customer experience, I had ordered the wrong item, I then completed returns form and clicked on the wrong box. Customer service picked this up and quickly got in touch to confirm what I would like to do. I responded asking for a full refund and within 10 mins my return and refund had been processed. Very easy customer experience with no hassle… Read Full Review

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★★★★★

“Speedy and helpful customer service”

Written on: 08/02/2018 by Astroamir (1 review written)

I've used Ebuyer often for computer components, they are very efficient with sorting problems are great to talk by telephone. Very Please by the level of technical help provided to solve my component issue. If you like to stay informed at every step of process Ebuyer wont let you down. Spoke to a lady in customer services and a man in Technical both very very helpful and I cannot recommend them enough. Thank you!… Read Full Review

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★★★★★

“a wrong put right”

Written on: 07/02/2018 by malc7777 (1 review written)

A parcel of mine was delivered to the wrong address & the person I dealt with & her team tracked it down & re-delivered it safely to me. She kept me informed at all times, with possible time scales, so that I did not feel left out or neglected… Read Full Review

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★★★★★

“Quality Service ”

Written on: 04/02/2018 by 313Shaffer (1 review written)

Established Trustworthy & reliable Company - Thats all anyone wants isn't it ? They have never let me down - I put you to the test now try em out............. they wont let you down. Thanks Ebuyer ~ The best one stop shop for all your electronic needs ! … Read Full Review

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