ebuyer Reviews - www.ebuyer.com

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★★★★☆
3.6 / 5
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Latest Reviews

★☆☆☆☆

“Ebuyer and warranties? Avoid!”

Written on: 13/04/2018 by Connorhj (1 review written)

I would avoid purchasing anything from this company. If their product mentions a warranty, take this up with the manufacturer, not the retailer (Ebuyer). I purchased a power supply from Ebuyer just over a year ago. This had a 10 year warranty with EVGA, so I contacted both Ebuyer and EVGA in the same email, mentioned this and asked who would process this? Ebuyer responded that they would take care of it and look into either a refund or a replacement, when I talked to them on the phone. No… Read Full Review

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Ebuyer.com's Response to Connorhj's Review

Written on: 16/04/2018

Hello,

I've replied to your Facebook wall post.

I'm really sorry for any trouble caused.

Regards,

Scott

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Shass's Response to Connorhj's Review

Written on: 06/05/2018

Thanks for the review. I used to use ebuyer but lately they appear to have gone down the pan in service and their products are no longer competitive They have some lousy reviews here and trust pilot. Will go elsewhere for my upgrades..

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★★★★★

“Customer service has been great”

Written on: 05/04/2018 by mangy_dog (1 review written)

ive had a really helpful customer service agent who was able to resolve an RMA issue I was having. I had a failed PSU and currently stuck without my main work machine he was able to help resolve an issue in the RMA and sped things up for me so I can get back to work as soon as possible... For that im really grateful… Read Full Review

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★★★★★

“Good customer service ”

Written on: 19/03/2018

Good customer service, minor issue with delivery was solved very quickly and to my satisfaction by phone… Read Full Review

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★★★★★

“Excellent service from ebuyer”

Written on: 20/02/2018 by 237Young (1 review written)

Every time I contact ebuyer I find any and all staff absolutely excellent. I also find their delivery equally as good. I have on two occasions ordered in the early evening only to find the delivery arrives the very next morning. Absolutely excellent service. Well done ebuyer. Nice to deal with such fair and pleasant people. Many thanks… Read Full Review

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★★★★★

“First class customer experience”

Written on: 17/02/2018 by 113George (1 review written)

I had a very good customer experience, I had ordered the wrong item, I then completed returns form and clicked on the wrong box. Customer service picked this up and quickly got in touch to confirm what I would like to do. I responded asking for a full refund and within 10 mins my return and refund had been processed. Very easy customer experience with no hassle… Read Full Review

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★★★★★

“Speedy and helpful customer service”

Written on: 08/02/2018 by Astroamir (1 review written)

I've used Ebuyer often for computer components, they are very efficient with sorting problems are great to talk by telephone. Very Please by the level of technical help provided to solve my component issue. If you like to stay informed at every step of process Ebuyer wont let you down. Spoke to a lady in customer services and a man in Technical both very very helpful and I cannot recommend them enough. Thank you!… Read Full Review

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★★★★★

“a wrong put right”

Written on: 07/02/2018 by malc7777 (1 review written)

A parcel of mine was delivered to the wrong address & the person I dealt with & her team tracked it down & re-delivered it safely to me. She kept me informed at all times, with possible time scales, so that I did not feel left out or neglected… Read Full Review

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★★★★★

“Quality Service ”

Written on: 04/02/2018 by 313Shaffer (1 review written)

Established Trustworthy & reliable Company - Thats all anyone wants isn't it ? They have never let me down - I put you to the test now try em out............. they wont let you down. Thanks Ebuyer ~ The best one stop shop for all your electronic needs ! … Read Full Review

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★★★★★

“Great Customer Service”

Written on: 01/02/2018 by SWC2790 (1 review written)

Called up to get hold of an invoice, expecting to have to wait in line for ages and then wait again to actually receive it. The service instead was brilliant, the person I dealt with was very professional and quick and I had the info I needed in under 2 minutes. Would order from EBuyer again given this service. Thanks!… Read Full Review

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★★★★★

“Great support & communication ”

Written on: 31/01/2018 by Finnegan1958 (1 review written)

Bought scanner from ebuyer. Had to return as wasn't suitable for needs. Support and communications absolutely awesome. Ebuyer were helpful, accepting return without undue questioning. Even when there were some complications, they went out of their way to resolve. Very professional and personable. Very pleased with ebuyer. Would use again. Very much recommended!… Read Full Review

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★★★★★

“Great customer services”

Written on: 31/01/2018 by 386Lyons (1 review written)

Phoned up to book an RMA collection,the girl I spoke to took my details and booked my collection, she was quick and efficient, not much more you could ask for really… Read Full Review

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★★★☆☆

“Had big issues with ebuyer but great costumer service ”

Written on: 19/01/2018 by lucianolucioli (1 review written)

I bought a blender with an additional cost for next day delivery, received the item after 3 days and faulty. I managed to organise the collection of the faulty item but on the date of the collection nobody showed up for 4 times in a row. After 4 dates i been given to collect the faulty item and the blender was still at home where i wasted 4 of my days to wait the company to collect the item, the only person from all the costumer service that really managed to help me and sort out this issue… Read Full Review

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★★★★★

“Great service”

Written on: 19/01/2018 by CaseHall103 (1 review written)

Rang regarding a double payment by PayPal spoke with the person I dealt with who sorted the issue in under 30mins. First class and professional service… Read Full Review

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★★★★★

“great customer service”

Written on: 12/01/2018 by SprintComputers (1 review written)

Call customer service due part order missing. They were excellent traced the problem and re issued replacement order within a few days. very good correspondence very pleased. Thanks ebuyer very happy customer… Read Full Review

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★★★★☆

“Sorted Problem in the end”

Written on: 09/01/2018 by princessjonsie (1 review written)

Bought an item and had it delivered to a different address as it was a Christmas present. When it was gifted it was then discovered that the wrong size had been ordered. To enable us to establish this we had to open the box. We tired to return it and at first were met with a hundred excuses why we couldn't. Mainly we had opened the box. With the help of the wonderful person I dealt with and determination and not giving up on my part they finally accepted the return for store credit (which I was… Read Full Review

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★★★★☆

“Very reassuring experience”

Written on: 06/01/2018 by Dezzaday (1 review written)

I decided to treat myself to an Nvidia Shield so looked on the web for the best price. Ebuyer had it on offer. I had previously had a bad experience with a firm called Ebuy.com which turned out to be a sham so I looked Ebuyer up on Trustpilot and saw it had good reviews. Everything went very smoothly, goods arrived on time and | am very pleased… Read Full Review

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★★★★☆

“Excellent Customer Service”

Written on: 02/01/2018 by Meadowszs498 (1 review written)

Thanks, I was able to receive my parcel - albeit a little late due to the incompetence of Yodel, and also due to an order mix up - not sure whether Yodel or Ebuyer are to blame for that. Her proactive support ensured that my order was fulfilled - thanks again… Read Full Review

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★★★★☆

“A++ customer service D- courier choice”

Written on: 29/12/2017 by TheHumanEwok (1 review written)

I ordered a product before Christmas that would be due to arrive in early January. My situation changed and I needed it a lot sooner, so I got in contact with the CS through eBuyer's clever eNote system. My rep cancelled my order for me very quickly and allowed me to reorder it not even a minute later with next day delivery. It is now 17:50 PM on the 29th of December the promised date of my delivery and Yodel have only managed to take my package as far as my local depot arriving there at 6:27… Read Full Review

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★★★★★

“collect plus is rubbish”

Written on: 21/12/2017 by ElainaDonaldson192 (1 review written)

After receiving a text that my parcel had arrived I went to my local store only to find that they didn’t have any recored of it. after insisting that they go and have another look and returning to the shop on another shift they also still didn’t have any record of it even after insisting for another look. An hour after contacting the Ebuyer customer service I received a text and an email telling me that my local collect plus had located the parcel and I was free to collect it….. It was… Read Full Review

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★☆☆☆☆

“Lost a customer over bad customer service and policy. ”

Written on: 20/12/2017

Ebuyer locked my out of my account for 'security reasons'. They had no issue charging my credit card in the mean time. I followed their procedure but was met with a passive aggressive e-mail from the accounts department regarding the documentation I correctly sent as per the advise of the sales team. This unnecessary drama dragged on for days and they even had the audacity to ask me for a review and even asked for a proof of address on a property I haven't lived in for years. Literally… Read Full Review

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Ebuyer.com's Comment

Written on: 21/12/2017

Hello,

I'm really sorry for the trouble that this has caused you.

Please can you email me with your order/ account details so I can take a closer look into this for you?

Thanks,

Scott

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