ebuyer Reviews - www.ebuyer.com

Click here if this is your business
★★★★☆
3.6 / 5
69% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
ebuyer www.ebuyer.com - Ask a question now

Media Gallery for ebuyer www.ebuyer.com

ebuyer www.ebuyer.com
ebuyer www.ebuyer.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“great customer service”

Written on: 12/01/2018 by SprintComputers (1 review written)

Call customer service due part order missing. They were excellent traced the problem and re issued replacement order within a few days. very good correspondence very pleased. Thanks ebuyer very happy customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Sorted Problem in the end”

Written on: 09/01/2018 by princessjonsie (1 review written)

Bought an item and had it delivered to a different address as it was a Christmas present. When it was gifted it was then discovered that the wrong size had been ordered. To enable us to establish this we had to open the box. We tired to return it and at first were met with a hundred excuses why we couldn't. Mainly we had opened the box. With the help of the wonderful person I dealt with and determination and not giving up on my part they finally accepted the return for store credit (which I was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Very reassuring experience”

Written on: 06/01/2018 by Dezzaday (1 review written)

I decided to treat myself to an Nvidia Shield so looked on the web for the best price. Ebuyer had it on offer. I had previously had a bad experience with a firm called Ebuy.com which turned out to be a sham so I looked Ebuyer up on Trustpilot and saw it had good reviews. Everything went very smoothly, goods arrived on time and | am very pleased… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Excellent Customer Service”

Written on: 02/01/2018 by Meadowszs498 (1 review written)

Thanks, I was able to receive my parcel - albeit a little late due to the incompetence of Yodel, and also due to an order mix up - not sure whether Yodel or Ebuyer are to blame for that. Her proactive support ensured that my order was fulfilled - thanks again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“A++ customer service D- courier choice”

Written on: 29/12/2017 by TheHumanEwok (1 review written)

I ordered a product before Christmas that would be due to arrive in early January. My situation changed and I needed it a lot sooner, so I got in contact with the CS through eBuyer's clever eNote system. My rep cancelled my order for me very quickly and allowed me to reorder it not even a minute later with next day delivery. It is now 17:50 PM on the 29th of December the promised date of my delivery and Yodel have only managed to take my package as far as my local depot arriving there at 6:27… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“collect plus is rubbish”

Written on: 21/12/2017 by ElainaDonaldson192 (1 review written)

After receiving a text that my parcel had arrived I went to my local store only to find that they didn’t have any recored of it. after insisting that they go and have another look and returning to the shop on another shift they also still didn’t have any record of it even after insisting for another look. An hour after contacting the Ebuyer customer service I received a text and an email telling me that my local collect plus had located the parcel and I was free to collect it….. It was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Lost a customer over bad customer service and policy. ”

Written on: 20/12/2017

Ebuyer locked my out of my account for 'security reasons'. They had no issue charging my credit card in the mean time. I followed their procedure but was met with a passive aggressive e-mail from the accounts department regarding the documentation I correctly sent as per the advise of the sales team. This unnecessary drama dragged on for days and they even had the audacity to ask me for a review and even asked for a proof of address on a property I haven't lived in for years. Literally… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ebuyer.com's Comment

Written on: 21/12/2017

Hello,

I'm really sorry for the trouble that this has caused you.

Please can you email me with your order/ account details so I can take a closer look into this for you?

Thanks,

Scott

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Great customer service”

Written on: 20/12/2017 by Dave_birnie (1 review written)

Great customer service this morning, managed to sort out my delivery for an urgent package Thanks again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“price change”

Written on: 19/12/2017 by SusanHuffman (1 review written)

Price changed in the middle of ordering. Rang for assistance (chat feature would have been handy) and got a reasonably quick response (not queuing too long). Service was quick and resolved after they had to refer to management. Refund for additional charge was quick as well. Laptop arrived next day as promised which was good… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Great customer service”

Written on: 19/12/2017 by axHampton150 (1 review written)

The person I dealt with dealt with my return process efficiently and courteously. It was a pleasure to deal with her… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“xbox membership”

Written on: 16/12/2017 by twBaldwin1975 (1 review written)

What excellent service.the female member of staff very helpful and patient with a less than confident computer user,helpfull and extremally polite A pleasure to do bussines with TOP MARKS… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Called to request a copy invoice. Phone answered...”

Written on: 15/12/2017 by IsaacVelez382 (1 review written)

Called to request a copy invoice. Phone answered quickly, query dealt with quickly and invoice received whilst on the phone. Job done! Thanks … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Excellent Sales and Service”

Written on: 12/12/2017 by Madden222 (1 review written)

Ordered/purchased an HP LaserJet printer, (you might find them a few quid cheaper elsewhere but the service is second to none and worth it)! Printer arrived two days earlier than they said so that's a bonus and you know it's not still sitting in a container on some foreign dockyard. Have bought several times from eBuyer and always had great service - that's why I go back to them. After sales service is great as well, and you can talk to real people - not your usual push button options that go… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Billing query sorted!”

Written on: 12/12/2017

I spoke with a very nice lady in Customer Services today to resolve an issue with my billing address. She was able to sort this out with ease and my order has been processed. Many thanks to the team… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Fast and helpful ”

Written on: 12/12/2017 by Andyjalinn (1 review written)

The person I dealt with was excellent at sorting my delivery issue (needed it changed to next day) and letting me know any extra costs. This updated on my account immediately. Great service :)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Very helpful lady”

Written on: 11/12/2017 by 59sue (1 review written)

Young lady on the end of the phone was very helpful. I went on website Fri never been on their website before to order a item thought I had not entered details correct came up with error so I imputed it again ended up ordering 2 items, now in panic mode so I rang Monday to explain young lady saved the day and cancelled one of my orders and refunded me, panic over. Thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Great telephone manner”

Written on: 11/12/2017 by shellyrose1978 (1 review written)

I placed an order in error on a Sunday and couldn't find a way to cancel it myself and was in a bit of a panic. I called on Monday morning and spoke to a lovely lady who quickly and efficiently cancelled my order and was also really friendly. I've marked 4 out of 5 as I think there should be a way to cancel online, however I really do have to commend the lady I spoke to on resolving my issue, she also promised to email me directly once everything was finalised and she did; not an automated email… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“HI, just to say I called customer services today with...”

Written on: 06/12/2017 by MBSIT (1 review written)

HI, just to say I called customer services today with what I thought was no despatch on a PC I ordered. Alas it was my fault... I ordered on Saturday... BUt the way the person I dealt with handled this exemplified excellent customer service. Thanks! Always use eBuyer.... recommend no problem/ … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic customer service ”

Written on: 06/12/2017 by LucyPP (1 review written)

I cannot fault the great service I have received from ebuyer. Today, again the person I dealt with in their Customer Service Team was a real asset to ebuyer and left me feeling confident and understood when he went out of his way to advise and help me to ensure my order was placed correctly. Also, only last week I returned an item with a manufacturing fault, and was treated with respect and courtesy by both the customer service Team and the Technical Team who far-exceeded my expectations in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“great service”

Written on: 05/12/2017 by Bobski0118 (1 review written)

Had a problem identifying how to claim my cash back on a HP printer and was hrlped very politely and efficiently by the person I dealt with. Thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview