ebuyer www.ebuyer.com

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ebuyer www.ebuyer.com
★★★★☆
3.6
68.0% of users recommend this
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Latest Reviews

“Refused to refund faulty GPU”

★☆☆☆☆

written by wnPorterfield1992 on 09/06/2024

Bought from Ebuyer without any problems for 20 years. However when bought a faulty overheating graphics card, discovered how bad the customer service is. First they claimed my description of the fault was normal behaviour. When I insisted it was not (and sent them evidence) they accepted a return of the card. OK so far, but then they claimed to have tested it and found it didn't overheat. Had to get an independent report which confirmed the card was faulty as Ebuyer kept disputing my Section 75 credit card claim. Summary: superficially good value but if anything goes wrong you'll spend months battling and your only hope is a bank refund.

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“damaged motherboard”

★☆☆☆☆

written by vijaycorinthian on 14/02/2023

We bought a Motherboard from this company on Amazon. They delivered a defective product and refused a refund. Customer service is smooth talking and polite but make excuses and you will never get your money back.

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Ebuyer.com's Response to vijaycorinthian's Review

Written on: 01/03/2023

Hi,

I am sorry to hear this please could your email us with your order number so i can have a look into this for you.

Kind regards
Amy

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Ebuyer.com's Response to vijaycorinthian's Review

Written on: 02/03/2023

Hi,

I am sorry to hear this please could your email us with your order number so i can have a look into this for you.

Kind regards

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“Blocks users from other countries...”

★☆☆☆☆

written by Templeton446 on 24/01/2023

Piece of waste, xenophobic site... Go hang yourselves... Tried with VPN and managed to access it... These are dark times, we live in.

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Ebuyer.com's Comment

Written on: 01/03/2023

Hi,

I am sorry to hear this Please can you email us with your details for i can look in to this for you please

Kind regard
Amy

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Ebuyer.com's Comment

Written on: 02/03/2023

Hi,

I am sorry to hear this Please can you email us with your details for i can look in to this for you please

Kind regard

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“Avoid at all costs”

★☆☆☆☆

written by Harris-Altel62 on 16/01/2023

Avoid! Placed an order with next day delivery on a Monday, nearly £7 for next day delivery. The item wasn’t even dispatched for two days, then was sent via yodel, the same courier they use for free delivery. Complete sham. Over a week later the tracking was updated as delivered but nothing was delivered to me. I contact yodel and they admit that the GPS and evidence provided by their driver suggests it was delivered to completely the wrong address. Ebuyer won’t accept it’s been delivered to the wrong address and refuse refund. They claim a grainy photo of a parcel in a letterbox that’s not even my front door is proof of delivery and maintain the item was delivered to me. To top it all off the customer service staff were slow, and incredibly rude. Essentially accusing me of taking the item even though I could prove their tracking was incorrect and offered to provide evidence, photos of my house (that don’t match the delivery proof) and cctv of the whole day that they claimed the item was delivered. Had to place a chargeback on my credit card to get my money back, avoid at all costs.

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Ebuyer.com's Comment

Written on: 01/03/2023

Hi,

I am sorry to hear of your experience.

please could you email your details over to email so i can look into this for you.

kind regards
Amy

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Oli1122's Comment

Written on: 07/03/2023

Nope, already sorted by the bank who are no investigating your company for sham

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Ebuyer.com's Comment

Written on: 02/03/2023

Hi,

I am sorry to hear of your experience.

please could you email your details over to us so i can look into this for you.

kind regards
Amy

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Oli1122's Comment

Written on: 07/03/2023

Hi Amy,

I've already gotten a refund and compensation from my bank, and paypal have opened an investigation into your business practice.. With any luck you'll go bust soon so you can't try and sham any more poor customers.

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“Good product, terrible seller”

★☆☆☆☆

written by Courtney109 on 22/12/2022

I purchased a laptop from them, but they delivered a cheaper model. Because of work I was unable to return it, so I asked for refunding the difference. It took me two months to finally receive an apology and get a partial refund of the price difference. Be super careful with them!

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“eBuyer, the odd and the awful.”

★☆☆☆☆

written by AlexanderT on 19/09/2022

This review is based upon my brief and noteworthy experience with the customer service team from eBuyer.com, Sept '22. I placed an order for an item, which was ‘Stocked’ and available for next day delivery. My primary aim upon ordering was to get next day delivery. Already paying a premium. Not only for added delivery cost(understandable), but also the item itself was apx 10% more than other vendors. A ‘hit’ I was willing to take given the circumstances. I placed my order and went through the extra bank security (HSBC), but completed and received order confirmation via email. I finished work on the day of ordering, to see I had another email from eBuyer. This time stating that; “Before we process your order, we require further information to validate the order. Please call our Customer Support team between the hours of 8:30am - 5:00pm (Monday - Friday) as this is when the relevant team are available to verify the further security checks. Your order has been placed on hold for 48 hours pending contact from yourself. If we do not receive contact, your order will be cancelled.” This message, naturally brings a certain amount of frustration. Particularly given it was now circa-1800. Nonetheless, I do appreciate life happens and thought it must be with good reason. At 0830, I called to an automated message stating that opening hours are from 0900. Good start. Shortly after 0900 I was greeted by the Customer Services Team. He excused himself to discuss with the ‘Accounts’ team. On returning he explained the reason for the ‘hold’ was due to my postal address!! More specifically, the distance of the postal address from the billing address. For note, the registered address to postal address summed the distance of approximately 182km(114miles). Gloucestershire to South Yorkshire. He then asked me if I could explain why this was the case. After gaining some semblance of composure, I explained ‘No’. Stating that’s not a security question, it’s an invasion of my privacy. An overreach so great, I can still barely believe he had the audacity to pose the question. Again, he disappeared. He came back some time later stating the account team “Should be in touch today, by email”. At this point, I re-affirmed what he had just asked me. More to ensure he didn’t try and back-pedal while I made him aware I was taking notes for this very complaint. Then…the line went dead. 21’st century communication’s…I know! I called again. Whom after my explanation went away to see the accounts team. She also returned to give the same reason. Unbelievable. On explaining I was not leaving on a ‘should be in touch’, she assured me the accounts team WOULD get back to me today. Circa 3mins after the completion of this call, I called once again to cancel my order, genuinely stunned at what had happened and realising I should have done this at first appearance of his inquisition. Worth noting, after a brief search (my fault and no-one else’s) I found the item cheaper (around 10%) direct from manufacturer. Albeit arriving a day later than I had hoped. This has been long winded, I appreciate, though if we as ‘consumers’ do not make a stance and call out such outlandish behaviour, this will only continue. Quite why this matter was ever of interest to eBuyer, I wouldn’t know. Whether it was maybe a ‘stall’ tactic to buy a day to fill order’s while they acted as a 3rd party facilitator, who knows. Nor do I care for him and his account teams self-assumed diligence at making judgement calls regarding my personal information. Whatever the case, I will be giving this company the mother of wide-births and suggest whomever comes across this fable, do the same too.

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“I have been shopping with this company for over a...”

★☆☆☆☆

written by Hernandez344 on 10/02/2022

I have been shopping with this company for over a decade and spent tens of thousands. But today marks the last straw. I'm all for supporting companies other than big conglomerates, but Ebuyer will not be the one. I will be bringing my business to other small companies from now on. Ebuyer is great when nothing goes wrong, good selection of products, prices, fast delivery. But when you do have an issue and need to RMA, they put you through so much hurdles almost like they do it on purpose. Customer service is appalling to say the least, they just kick you about and around and just plain rude.

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“DO NOT USE EBUYER.”

★☆☆☆☆

written by ml1066 on 31/12/2021

DO NOT USE EBUYER. After having paid for next day delivery the product was delayed. Upon calling they confirmed there was an internal issue and pushed the order through. The product never came even though it was marked down as delivered. There was never any proof of delivery provided and they are unwilling to provide a refund. £114.38 including next day delivery FOR NOTHING. DO NOT USE EBUYER.

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“Really disappointing customer service (their mistakes)”

★☆☆☆☆

written by Kaiae147 on 04/10/2021

Really disappointed with what the company's after-sale process and customer service. This is a shopfront and while the buying process is quite good after you paid for the order the troubles begin. 1. I made/paid for an order with available stock for the next day delivery (Friday) as I really needed it for business purposes. 2. 1st I received some postcode checker issues (I had other orders delivered at the same address). 3. I immediately called and was told everything is fine and the order will be on time for tomorrow. 4. called the 2nd day as the order wasn't `fixed`. 5. was told again that now the order is fixed and that the colleague from yesterday didn't actually do anything... 6. I finally received the order Saturday and they sent THE WRONG item!!! 7. had to wait until Monday morning to call and they gave another disappointing answer. 8. I had to send the wrong sent item back, wait until they receive it and process it. 9. Wish they would at least send me the right one back but was just told that as they don't have the NAS configuration in stock anymore they will refund. Basically, I lost around £400 up2date (I just sent the item back today) and they are continuing to fix their mistakes on my account and money.

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“SO ordered ps5 in September on preorders Ebuyer have...”

★☆☆☆☆

written by 311Howard on 19/11/2020

SO ordered ps5 in September on preorders Ebuyer have processed payment on same day. now on the 18th October at 1800 hours I get an email stating " you haven't been allocated an item from the first batch from the suppliers. Shocking, so they have taken money for two months, earnt interest on it, from probably thousands of people. Will I buy from them again ... NO

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Ebuyer.com's Comment

Written on: 24/11/2020

Hi there, so sorry to hear this.

So I can review this further, please could you send an email to us and I will be in touch. CM

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“AVOID AT ALL COSTS”

★☆☆☆☆

written by AvoidEbuyer on 18/11/2020

What a dreadful, scummy company. Their handling of the PS5 pre-order saga is one of the worst things I have ever witnessed from a company. They have basically taken way too many pre-orders from customers than they could ever hope to fufill, to cover themselves if people cancel. They never had enough stock given to them by Sony, but the listed it all for sale anyway. They opened up for pre-orders, and then 48 HOURS LATER added some disclaimer text to shrug responsibility that they could not guarnetee all pre orders. ISNT THAT THE WHOLE POINT?! Then radio silence for 2 months via email, despite saying they would "keep you informed every step of the way". Despite sending notes on the eBuyer site to customer service, despite multiple phone calls where they were all saying different things, and despite multiple DMs to the twitter handle where they responded with a generic "we will look into this", we had NO real information. They CANCELLED the pre-orders a whole 6 hours BEFORE LAUNCH! That's right, 2 months of pre-order to be cancelled and no stock allocated just 6 hours before. What a joke of a company. Avoid like the plague and NEVER give this company any of your money again. Go use other reputable sites who have a moral compass. 0/10 and lost a customer for life.

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Ebuyer.com's Response to AvoidEbuyer's Review

Written on: 19/11/2020

Hi,

I'm really sorry to hear this.

Could you please send the order information to us and I will be in touch as soon as I can.

Kind Regards,
Chelsea

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“Ebuyer will mess your order !”

★☆☆☆☆

written by paulrocha on 03/08/2020

Awful company messed with my order two times once i sent to them an email complaining really upset they blocked my account, it was good before, I do not think it still the same owners... Just avoid them, there is better services online with a professional customer services ! Quality of website (optional) (hilarious) that's the main reason I stopped to use their services, mistaken in advert, (fake advert) and I have a proof, selling something in stock that wasn't, no communication to the customer, u pay for the item (next day delivery) wait for 3 days, contact the support and not even a sorry, we do not have it in stock...

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“Broken tv”

★☆☆☆☆

written by MRChingon on 26/06/2020

I recently bought a LG 55"7510 smart TV but i got a broken TV im still waiting for my refund

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“I NEVER EXPERIENCE SO UNPROFESSIONAL SERVICE”

★☆☆☆☆

written by lik999 on 21/05/2020

Ebuyer doesn't want to sort the issue. My monitor went down after 3 months, seller is no interested to sort it out, now is over 1.5 months, over 20 emails send to the seller and I am waiting for a refund, still. I NEVER EXPERIENCE IN MY WHOLE LIFE SO UNPROFESSIONAL AND TERRIBLE SERVICE

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“Wrong product, still no refund”

★☆☆☆☆

written by ashleylansdownegoodman on 27/04/2020

I ordered a samsung galaxy book 12 from Ebuyer. It was advertised as having 8GB's RAM but after I set it up I realised that they had delivered the lesser version with only 4GB's RAM - a 2-300 pounds cheaper machine. I immediately contacted them. It took them almost a week to arrange collection of the item, and now well over a week later I still haven't received a refund. I've now been without a laptop for almost 2 weeks, they have over 1k of my money, and I can't get a new laptop (which I need for work) until they refund me. Their communication has been woefully slow throughout. Ebuyer used to be a great company, but this time they are literally ruining me and I will never use or recommend them again. Update: 3 days later and I still have no refund, but I have been offered £10 for my inconvenience!

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“Totally disgusted.”

★☆☆☆☆

written by McWilliamsne300 on 13/04/2020

I ordered a 65inch TV for my father how has hearing difficulties. I order the TV, used my credit card to pay for it and all correspondence is sent to my email. However today I phoned and spoke to someone and was told that I could NOT have any information as I put my fathers name and address down as the delivery address. I have to say I found this person to be very unhelpful and rude (not great customer service). She sent me an email that I could respond to, in which I have and asked for a refund as my father is unable to hear on the phone and if there is anything wrong with the product he would be unable to contact them and as I have been told no one will speak to me. I have asked for a refund, however the only message I have received back was from Arrow XL, with arrangements for delivery. I have had to phone back to say I do not want this item being delivered for the reason above. However this time I spoke to a man(who sounded like I had interrupted his sleep, again not great customer service) who informed me that I need to refuse the item and wait till it returns before they would issue a refund, taking around about 7 days considering if was due on Friday and the weekend would not count. My dad was just happy that it was on it was as he was struggling reading the subtitles, so accepted the delivery for the following day. The television arrived the next day at the scheduled time with ARROW XL. Scheduled for a 2 man delivery, however refused to take the television up the one flight of stairs my dad lives in. My dad is 70 years old with health conditions, I paid for the television to be delivered. Yes it was however to the close door. Absolutely disgusting!! No notification before had to say that they would not take it up stairs, therefore no one was there to help him and he had to do it himself.The whole experience with the company and delivery company was a complete shambles, I would definitely not use them again.

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“Ebuyer promotion Refused”

★☆☆☆☆

written by Mattinglycl192 on 19/12/2019

Purchased a graphic card that included cashbach and 3 games promotions. I have submitted the cashback to ASUS without issue, but spent 10 day now chaing the promotional game. I have finally receive 2 of the games and Ebuyer are now renaging on the last promotion saying that it has ended. The promotion had not ended when I made my purchase and has only been missed as they did not send the code on time. Dont buy from them as the customer service is a joke.

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“eBuyer, NO THANKS!”

★☆☆☆☆

written by ius911 on 21/10/2019

I have been a customer since 2004. Originally, the best place for parts for tech, and latter tech itself. My latest experience as a business user, I Don't have time for this type of Service. See my actual e-mail to them pasted below, I think it speaks for itself. e-mail:- This order was a purchase of a tablet which we use in our business. It was required urgently and Next day delivery was chosen. As I have had an account since 2004, my first order number was order number “3316995”, I still use my personal account to make orders for my business, and have not reverted to a business account. You designated Yodel to ship the item. Deliver was scheduled for 12 October 2019, however I received a Text Message that Yodel had “missed” us. This is strange as the delivery address is a commercial premises attended from 6:30 a.m. to 6:30 p.m. save for Sundays which is attended till 5:30 p.m. Using the Yodel app, I rearranged delivery for Monday 14 October 2019. On Monday 14 October 2019, I received a message again that Yodel had “missed” us. I phoned your customer services department who would look into it and e-mail me. Nothing was ever received from them. On Tuesday 15 October 2019, I once again received a message from Yodel that they had “missed” us. Again I called your customer services department who explained that from the tracking GPS, you could see that delivery was attempted to a location not near our chosen delivery address. However, as 3 calls had been missed the item would be returned to you, and only then could the item be sent out again or a refund be organised. I explained that this was not acceptable. My transaction is with eBuyer, and eBuyer have chosen to use Yodel, who can not find an address of a location which is only some 300 years old! I do not have a relationship with Yodel, so I should not be penalised for your shipping companies failure. Your telephone customer services representative, obviously reading from a predefined guideline repeated your procedure like a parrot, very unhelpful in the circumstances. I requested to speak to a manager. This was not immediately possible, obviously they need time to prepare, so a “request” was recorded for a “call back”. Latter that afternoon, a person purporting to be a manager did call me back, but that was useless too as they were reading from the same guidelines. Today is now Monday 21 October 2019. My order for next day delivery is still nowhere to be seen. Your web site is of no use, your customer services assume no responsibility as the item as far as they are concerned is with Yodel and until they hear from Yodel, can do nothing about it. It is not possible to speak to humans at Yodel, I have tried. I have communicated with Yodel through their Chat procedure. A very laborious process, but useless too. They themselves do not speak to their deliver warehouse, they “message” them. Their computer says that their internal messages of last week remain unanswered. The urgency has now of course passed, as a replacement was sourced through a competitor site, and delivery was made next day and at a more competitive price. I feel obligated to share my experience with other businesses who might be considering doing business with eBuyer or Yodel, it is only professional, unlike either eBuyer or Yodel. I do look forward to hearing from you in some anticipation as to where my Order might be.

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“Recently placed and order and when I received it I...”

★☆☆☆☆

written by KatelynnDonnelly on 14/02/2019

Recently placed and order and when I received it I opened my parcel and found 1 of the 2 ram sticks were missing. CS claimed it was the manufactures fault!.... What so no one ever checked??!?

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Ebuyer.com's Comment

Written on: 15/02/2019

Hi,

I am sorry to hear your order was delivered incomplete.

Please will you email me your order number so I can review this.

Kind Regards,
Kat

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“Failed when it counts.”

★☆☆☆☆

written by Bowen122 on 01/02/2019

Competitive prices mean nothing if quality support is not there when needed, sadly this was the case with E Buyer. I ordered a part that has failed within it's warranty period. It took double the stated length of time before i got a reply to my request. My messages were clearly not read properly as a question was asked that I had already answered in previous messages. Eventually after a few weeks the return was accepted only for me to be told that they will not replace the item despite it still being under warranty and that I will only get a "proportionate refund". This is unacceptable. This was me dipping my toe in with E buyer to try them and I was burnt already. I certainly will not be using them again or recommending them to anyone. The worth of a company can be measured by it's service when things go wrong, while e buyer did respond the process and result was unsatisfactory.

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Ebuyer.com's Comment

Written on: 05/02/2019

Hi there,

I have responded to this on your other review.

Please feel free to email me to discuss further.

Kind Regards,
Kat

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