Royal Bank of Scotland Car Insurance Reviews

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★★★★☆
3.6 / 5
63% of users recommend this
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  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Great customer service”

Written on: 18/08/2020 by 284Torres (1 review written)

They have great customer service . I liked the way they serve their customers. I recommend it to all. The lady talking on phone was also polite enough to deal with a customer’s query. Pretty much satisfied with the service . Highly recommended to all . Value for money… Read Full Review

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★☆☆☆☆

“Changed agreed amount aftre lengthy discussion on...”

Written on: 11/07/2020 by GraemeLumsden (1 review written)

After receiving a renewal price I compared other insurers as the quote was £110 more expensive than last years. I had the chance to accept other companies but phone the royal to give them a chance, after a discussion it was agreed that they would drop the price to the same as the year before. One month later the have taken the full amount of the original quote from my account as I was paying in full. After I phoned the insurer again nothing could be done as they could not drop the amount… Read Full Review

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★★★★☆

“Great service ”

Written on: 14/02/2018 by Almerasg06 (1 review written)

After a slight misunderstanding on my first call to claims I was very impressed with the response from the claims team and my claim went through very quickly my own insurer not impressed with thanks RBS … Read Full Review

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★★★☆☆

“Not for students”

Written on: 01/08/2016 by 96Merritt (1 review written)

We were given an online quote from the insurers having said that my daughter was a student. Spent almost 15 minutes trying to sort it out over the phone with a very pleasant woman who then said - we won't insure her because she's a student… Read Full Review

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★☆☆☆☆

“My car was stationary when hit by a bus, I have two...”

Written on: 02/03/2010 by splashmac (1 review written)

My car was stationary when hit by a bus, I have two witnesses and a letter from the bus's insurers admitting fault. My car was taken for repair and when I was asked RBS about excess I was told that another 'liability team' would contact me.No one did, my car is ready and the garage say they will not release it without a payment of £300 (the excess). They said to contact RBS and have a fax waiving excess. The claims department who are open 8 - 8 pass the buck to another department open 8 -… Read Full Review

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★★★★★

“When I had to renew my car insurance earlier this year...”

Written on: 21/12/2009

When I had to renew my car insurance earlier this year I changed to RBS because the premium was low and I also got extras due to my RBS bank account. When me & my car recently has an insident, it was written off but I got a very reasonable amount of money for it. I have just registered my new car under the old policy, paying only £18 extra to get it covered for the next three months until the policy is due to be renewed again. Claiming after the insident was really easy and their staff is ever… Read Full Review

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★★★★★

“Royal Bank of Scotland Car Insurance have very helpful...”

Written on: 13/03/2009

Royal Bank of Scotland Car Insurance have very helpful staff, polite. all in all great service. i would definitely recommend you try them… Read Full Review

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★★★★★

“I found that Royal Bank of Scotland car insurance was...”

Written on: 27/10/2006 by paylott (1 review written)

I found that Royal Bank of Scotland car insurance was even cheaper than others, and the insurance cover had the added benefit of including breakdown cover… Read Full Review

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