Fragrance Direct Reviews - www.fragrancedirect.co.uk

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★☆☆☆☆

“Awful service”

Written on: 28/01/2018 by JadeHughes407 (1 review written)

Items were not delivered and no email or call to say why I had to phone as delivery was a birthday present and was already late the apologised and said they would get it out that day or the next at the latest the 25th January then I received email that wont be delivered until the 26th so annoying even if they had not got one of the eight items in stock they should tell me first and send other items anyway at least I would have had something to give as present not a reliable company… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 26/12/2017 by RafaelBruce57 (1 review written)

Ordered an item. It arrived unsealed and half empty. Rang customer service and they won't even access my account to discuss. Terrible customer service. Do not use… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 05/08/2017 by thetrustworthyman (1 review written)

I ordered for my mother's birthday, 2 weeks later they did not deliver, I emailed & they simply said ' your order had a problem, it I cancelled now' I told them it was her birthday, they did not say sorry nor show any care. I ordered a second time, 1 week later it happened again!!! but I contacted them again!!! This time the guy was sorry & apologised but the first customer care could not give a d*mn. Really poor… Read Full Review

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Melaniemailin's Response to thetrustworthyman's Review

Written on: 13/11/2017

Looks like nothing has improved with this company since I wrote my review two years ago! Ridiculous! I only chose them because unlike The Perfume Shop, they offer to send to Europe!

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★☆☆☆☆

“Inhibitif ”

Written on: 14/02/2017 by MeredithGuzman (1 review written)

This product seems fake as colour is very different from original also containers are different. I spent £60 and would never use them again… Read Full Review

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★☆☆☆☆

“DElLIVERY SHOCKING&CUSTOMER SERVICE POOR”

Written on: 21/07/2016 by McCluregz1991 (1 review written)

I payed for next day delivery and they used many of excuses why it hasn't been delivered, tried telling me that it was a bank hoilday that's why, when it clearly wasn't. the gentleman I spoken to on the phone said I was lying and he wouldn't say that, the staff are not helpful with the stressful times this website gives you, I would not recommend you to anyone, customer service POOR, delivery POOR& they go around the houses with everything to get you off the phone quick… Read Full Review

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★☆☆☆☆

“Xmas present disaster”

Written on: 23/01/2016 by Sharpen (1 review written)

I ordered £50 womens perfume and bag -sent completely the wrong item, some cheap crappy mens product. Was XMAS present so this caused a huge amount of disappointment and embarrassment when opened on XMAS day. Customer services not bothered one bit! Got refunded, would never use again… Read Full Review

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★☆☆☆☆

“When a problem arises, THEY WILL BLAME THEIR COURIERS... ”

Written on: 10/10/2015 by MelanieMaiLin (1 review written)

Don't bother to send an item to Europe! If Fragrance Direct has a problem, they won't accept responsibility and will blame DPD. I ordered a birthday present for a friend on 23.09.15, paying for their express delivery to Norway, in advance, with extra time added incase of delays. I noticed by the due date of delivery, my parcel had still not arrived. When I first called DPD, they informed me that they had attempted to make contact with them on the 24th via email as there was a problem with their… Read Full Review

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Aaronw3440's Response to MelanieMaiLin's Review

Written on: 13/11/2017

Perfumes and aerosols can not be shipped internationally because they are hazardous if you bothered to research it then you would have know that customs will confiscate anything that is deemed hazardous its rules and regulations as fragrance direct is a UK based seller which means they will only ship that kind of stuff with in the UK

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Melaniemailin's reply to Aaronw3440's Comment

Written on: 13/11/2017

That's utter rubbish! Fragrance direct can send to Europe as they offer this service! If that is the case they wouldn't have international shipping as one of their options! If you bothered to check out their website, you would know this! And if you read my review carefully, my parcel was in the process of being shipped, but incompetence on fragrance direct end.

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★☆☆☆☆

“Awful service DO NOT TRUST”

Written on: 26/07/2015 by dlWarner299 (1 review written)

ordered EDP and they sent me the much less expensive EDT. Customer service didn't care and told me it wasn't his problem he didn't stock EDP. DO NOT BUY FROM THIS COMPANY… Read Full Review

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★☆☆☆☆

“Item received had been opened and was not new. ”

Written on: 07/04/2015 by Adonisj384 (1 review written)

I spent ages looking for a specific perfume for a dear friend and finally found it on Fragrance Direct. When it arrived it I could see that the box was opened and the product had been used. Very disappointed. I wish I had seen these reviews before I ordered from this company. Whoever wrote the 5* reviews must work for this company. Stay Away!!!!!!!!… Read Full Review

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★☆☆☆☆

“Incorrect item received !”

Written on: 10/02/2015 by rlSawyer259 (1 review written)

Ordered several items of make up etc, and ordered some sunglasses too, when the order turned up instead of brown tinted they are round, large and opaque black, I do not wish to look like a fly. So messaged them the same day I received it. No reply, 4 days later resent it saying could they advise on how to change them, no reply, then a few days later forwarded the same email but stating if I didn't receive a reply in 24 hours I would file a item not as described via paypal and wow a reply within… Read Full Review

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★☆☆☆☆

“Disgusting Experience, NEVER AGAIN!!!”

Written on: 04/02/2015 by JeromeMarsh (1 review written)

lets start with the size of my order, £450+ order, very long story but lets just keep it short, i spoke to 3 advisors over 3 phone calls over about 2 weeks, appaling service from each advisor, last person was a manager who acknowledged the wrong information i have been given, which has resulted in me placing and order over £30 more than it would have cost. however he was only offering an appology and he then gave me more wrong information on how the banking system works, what he did not… Read Full Review

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★☆☆☆☆

“Totally unreliable and unhelpful”

Written on: 06/01/2015 by mad_fluffy (3 reviews written)

Ordered items from fragrance direct on the 19th December today 6th-2015 still no delivery. After several emails and phone calls and getting the same pointless senseless reply's like : deliveries depend on how the courier starts his journey sometimes Ireland gets there delivery first and then its Europe or it could be the other way round ,in which case Ireland could be the last delivery ??? What kind of delivery is that ? I want my stuff within a reasonable time frame. My advise avoid avoid… Read Full Review

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★☆☆☆☆

“complete RIP OFF”

Written on: 23/12/2014 by RexBriggs (1 review written)

Stay away from this company. I ordered my aftershave two months ago and I still have not received my purchase. not only do i keep getting the same reply from my emails stating royal mail have shipped this but they cant provide any proof or tracking details, but I keep getting the same gut on the phone whos is no HELP at all… Read Full Review

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★☆☆☆☆

“It goes wrong everytime!”

Written on: 16/12/2014

I'm very disappointed in Fragrance Direct. I gave you them a fourth chance and again it went wrong! From the four times I ordered from your company THREE times things went wrong. How is that possible for such a well known company? And don't they learn from their mistakes. The answer is NO! Twice they have packaged so poorly, not safe, so stuff broke and I had to sent it back and had to pay for it before I got my money back. The second time the same thing happend, so they didn't learn top… Read Full Review

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★☆☆☆☆

“terrible service / very upset girlfriend / no apologies ”

Written on: 10/12/2014 by SeamusGriffin (1 review written)

I've ordered a number of items from this website, 1st i thought it was a good service.... After the last order i purchased for mu lovely girlfriend i ordered a set i paid f £9.00 next day delivery even though i had 3 days till it was her birthday, 9 days later i have still not received the item.......Very upset girlfriend... I rang fragrance direct who shown me complete lack of respect, so i asked to speak to management, both managers a man who i can not name but and a lady was a complete… Read Full Review

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★☆☆☆☆

“AWFUL DO NOT USE!!! ”

Written on: 25/11/2014 by MarcMcClure (1 review written)

I purchased a males Gucci aftershave that was advertised as having free headphones which looked like a good deal for nearly £40.00, although it was about £10.00 more than other sites it seemed a good deal for the extra. I paid extra for postage and gift wrap option. What a mistake, took about a week to turn up and the gift wrap looked like it had been done by a child and was ripped, lucky I did open it as I would have been so embarrassed when it was opened as a gift if not! It was in a tatty… Read Full Review

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★☆☆☆☆

“Fake fake fake”

Written on: 14/05/2014 by ksVelez426 (1 review written)

I bought usher aftershave for men, the bottle has a black cover to it and it peeled off straight away, the smell it's self was ok but the look of the bottle was cheap and nasty and felt embarrassed giving it my husband as a gift, Gota be fake for bottle to do this, never will I buy again from here… Read Full Review

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★☆☆☆☆

“Health Hazard - Stay Away!”

Written on: 29/04/2014 by VaIeria (2 reviews written)

Out of the 10 skincare products that I received today, 9 are at least 1 year past expiration date and smell horribly rancid - as a matter of fact, the smell made me check their batch codes, and good that I did! The outrageous response of their customer service was that they are completely unaware of any such issues and it must've been some sort of mistake. A 'mistake' repeated 9 times in a single order?! Now I'll have to pay for signed postage across Europe (as I no longer trust them enough to… Read Full Review

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★☆☆☆☆

“RIP OFF ALERT”

Written on: 28/01/2014 by PODOL666UK (1 review written)

RIP OFF ALERT FRAGNANCE DIRECT SELLING OUT OF DATE PRODUCTS. ONE OF THE PRODUCT WAS 2YEARS OUT OF DATE… Read Full Review

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★☆☆☆☆

“Fake Fake Fake ”

Written on: 30/12/2013 by Amandah10 (1 review written)

My Husband bought me a 100ml bottle of Rive Gauche by Yves St Laurent. This perfume smells nothing like the original, I've worn this perfume for over 12 year and can tell it's not the genuine item, On contacting customer service told to return item for them to investigate, but reading reviews of people not receiving items I'm not going to bother as I'm sure they will return back saying nothing wrong with it. A lesson learned AVOID Frangrance direct in future Disgraceful customer service!… Read Full Review

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