Fragrance Direct Reviews - www.fragrancedirect.co.uk

Click here if this is your business
★★★☆☆
2.7 / 5
44% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Fragrance Direct www.fragrancedirect.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“Awful service”

Written on: 28/01/2018 by JadeHughes407 (1 review written)

Items were not delivered and no email or call to say why I had to phone as delivery was a birthday present and was already late the apologised and said they would get it out that day or the next at the latest the 25th January then I received email that wont be delivered until the 26th so annoying even if they had not got one of the eight items in stock they should tell me first and send other items anyway at least I would have had something to give as present not a reliable company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible customer service”

Written on: 26/12/2017 by RafaelBruce57 (1 review written)

Ordered an item. It arrived unsealed and half empty. Rang customer service and they won't even access my account to discuss. Terrible customer service. Do not use… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Terrible experience”

Written on: 05/08/2017 by thetrustworthyman (1 review written)

I ordered for my mother's birthday, 2 weeks later they did not deliver, I emailed & they simply said ' your order had a problem, it I cancelled now' I told them it was her birthday, they did not say sorry nor show any care. I ordered a second time, 1 week later it happened again!!! but I contacted them again!!! This time the guy was sorry & apologised but the first customer care could not give a d*mn. Really poor… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Melaniemailin's Response to thetrustworthyman's Review

Written on: 13/11/2017

Looks like nothing has improved with this company since I wrote my review two years ago! Ridiculous! I only chose them because unlike The Perfume Shop, they offer to send to Europe!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
Read 1 Comment
★★★★★

“5***”

Written on: 22/07/2017 by MariyahStephens459 (1 review written)

Genuine perfume and a fantastic price. Well packaged and fast delivery. Will definitely recommend this site and will be using again.It did take a while for the money to be taken out of my account but it was taken out the day of delivery… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Please with purchases”

Written on: 02/05/2017

First time ordering from here delivery was super fast earlier than expected date packaged nice and secure. Products are great quality and all as expected for a fraction of the price will definetly order from here again ..very soon ..no disappointments with this company 5* customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Inhibitif ”

Written on: 14/02/2017 by MeredithGuzman (1 review written)

This product seems fake as colour is very different from original also containers are different. I spent £60 and would never use them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“Fragrance direct order”

Written on: 01/09/2016 by wrPadilla407 (1 review written)

I ordered a kalvin Klein perfume on the Friday of a bank holiday weekend. It arrived the following Tuesday after the weekend. The order was well packed and unopened. I paid a little extra for the delivery as I needed it for a birthday present. I have not used them before or encountered their customer service. But am a happy bunny. I would use again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DElLIVERY SHOCKING&CUSTOMER SERVICE POOR”

Written on: 21/07/2016 by McCluregz1991 (1 review written)

I payed for next day delivery and they used many of excuses why it hasn't been delivered, tried telling me that it was a bank hoilday that's why, when it clearly wasn't. the gentleman I spoken to on the phone said I was lying and he wouldn't say that, the staff are not helpful with the stressful times this website gives you, I would not recommend you to anyone, customer service POOR, delivery POOR& they go around the houses with everything to get you off the phone quick… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★★★★★

“Men's Gucci ”

Written on: 24/06/2016 by rrFitzsimmons241 (1 review written)

Ordered Men's Gucci Guilty after shave,Brilliant,it was a good bargain I would certainly use them again ,arrived in 3 Days,ordered by phone ,Thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Xmas present disaster”

Written on: 23/01/2016 by Sharpen (1 review written)

I ordered £50 womens perfume and bag -sent completely the wrong item, some cheap crappy mens product. Was XMAS present so this caused a huge amount of disappointment and embarrassment when opened on XMAS day. Customer services not bothered one bit! Got refunded, would never use again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“Gucci Guilty”

Written on: 09/01/2016 by Nutz30 (1 review written)

I seriously cannot understand why some negative reviews have been posted in relation to this retailer. I have had nothing but fantastic customer service from start to finish, speedy delivery and a perfectly packaged item that arrived beautifully gift wrapped in black Gucci paper and ribbon. Before making the purchase I looked everywhere for this fragrance but couldn't find it cheaper anywhere else. I emailed customer service to query the price and they replied very quickly and answered all my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“When a problem arises, THEY WILL BLAME THEIR COURIERS... ”

Written on: 10/10/2015 by MelanieMaiLin (1 review written)

Don't bother to send an item to Europe! If Fragrance Direct has a problem, they won't accept responsibility and will blame DPD. I ordered a birthday present for a friend on 23.09.15, paying for their express delivery to Norway, in advance, with extra time added incase of delays. I noticed by the due date of delivery, my parcel had still not arrived. When I first called DPD, they informed me that they had attempted to make contact with them on the 24th via email as there was a problem with their… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Aaronw3440's Response to MelanieMaiLin's Review

Written on: 13/11/2017

Perfumes and aerosols can not be shipped internationally because they are hazardous if you bothered to research it then you would have know that customs will confiscate anything that is deemed hazardous its rules and regulations as fragrance direct is a UK based seller which means they will only ship that kind of stuff with in the UK

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Melaniemailin's reply to Aaronw3440's Comment

Written on: 13/11/2017

That's utter rubbish! Fragrance direct can send to Europe as they offer this service! If that is the case they wouldn't have international shipping as one of their options! If you bothered to check out their website, you would know this! And if you read my review carefully, my parcel was in the process of being shipped, but incompetence on fragrance direct end.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
Read 2 Comments
★★★★★

“Excellent!!”

Written on: 26/08/2015

I ordered some Calvin Klein Beauty perfume from Fragrance Direct as it was 70% cheaper than other retailers - I received the item within 3 days, absolutely brilliant! Would definitely use again. Happy customer :-)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful service DO NOT TRUST”

Written on: 26/07/2015 by dlWarner299 (1 review written)

ordered EDP and they sent me the much less expensive EDT. Customer service didn't care and told me it wasn't his problem he didn't stock EDP. DO NOT BUY FROM THIS COMPANY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 1
★★★★★

“Efficient Delivery Service”

Written on: 27/05/2015

Ordered a perfume over the bank holiday weekend, the item arrive fast and the price is very reasonable compare to other sellers out there. Will definitely recommend to family and friends… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Item received had been opened and was not new. ”

Written on: 07/04/2015 by Adonisj384 (1 review written)

I spent ages looking for a specific perfume for a dear friend and finally found it on Fragrance Direct. When it arrived it I could see that the box was opened and the product had been used. Very disappointed. I wish I had seen these reviews before I ordered from this company. Whoever wrote the 5* reviews must work for this company. Stay Away!!!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★★★★★

“Amazing prices and Excellent service!”

Written on: 20/02/2015 by Mathew421 (1 review written)

Reasonable priced items, Good service and delivery, items came well packaged - happy with my order Thank you Fragrance direct :)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Customer service? ”

Written on: 14/02/2015 by trAllen199 (1 review written)

Ordered some sun cream. 1 bottle arrived with cracked lid. Have emailed twice since and heard nothing, despite their website saying they will respond quickly. Customer service advert care not particularly great but delivery was good… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Incorrect item received !”

Written on: 10/02/2015 by rlSawyer259 (1 review written)

Ordered several items of make up etc, and ordered some sunglasses too, when the order turned up instead of brown tinted they are round, large and opaque black, I do not wish to look like a fly. So messaged them the same day I received it. No reply, 4 days later resent it saying could they advise on how to change them, no reply, then a few days later forwarded the same email but stating if I didn't receive a reply in 24 hours I would file a item not as described via paypal and wow a reply within… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Disgusting Experience, NEVER AGAIN!!!”

Written on: 04/02/2015 by JeromeMarsh (1 review written)

lets start with the size of my order, £450+ order, very long story but lets just keep it short, i spoke to 3 advisors over 3 phone calls over about 2 weeks, appaling service from each advisor, last person was a manager who acknowledged the wrong information i have been given, which has resulted in me placing and order over £30 more than it would have cost. however he was only offering an appology and he then gave me more wrong information on how the banking system works, what he did not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 3 0
overview