Dial Direct Car Insurance Reviews

★★★★☆
4.3 / 5
89% of users recommend this
  • Customer Service

  • Value For Money

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Media Gallery for Dial Direct Car Insurance

Dial Direct Car Insurance

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Latest Reviews

★★★★★

“Easy insurance”

Written on: 01/12/2019 by Clayton66 (1 review written)

Found my quote, went to their website and purchased, it really is this simple, Payment was easy and fast. Documents are easy to access just by logging in, can change anything on their page. Price was cheap in comparison to other insurers and was by far the cheapest including breakdown cover and all the rest of the options, hopefully next years renewal will be with dial direct too :)… Read Full Review

Customer_Team's Comment

Written on: 02/12/2019

Hi,

Thank you for your 5 star review. We are pleased to hear you have had a simple and easy journey when setting up your policy with us and that we have provided you with a policy at a competitive price. We look forward to your continued custom.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“PCA”

Written on: 29/11/2019 by Jeffx (1 review written)

Thank you, Quite a good experience overall, its important to me that the waiting time for operator dealing with the enquiry isn't too long...but there should also be question asked by the operator assigned after using your payment card if you want them to retain your card details or not! That's my only complaint, otherwise its a good service. … Read Full Review

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★★★★★

“Easy car insurance”

Written on: 27/11/2019

Concise easy to understand website explaining clearly how u can apply for car insurance online.good option of printing your policy documents as opposed to having them sent through the post as well.good competitive prices.friendly customer service if u have to ring up about your policy.would recommend… Read Full Review

Customer_Team's Comment

Written on: 28/11/2019

Hi,

Thank you for your review and recommendations. We are pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Insurance”

Written on: 25/11/2019 by zmBailey1990 (1 review written)

So easy to do online. Everything set out clearly, good prices. Friendly customer service on the phone and option to have policy sent in the post. Would recommend to friends. I will be a returning customer… Read Full Review

Customer_Team's Comment

Written on: 26/11/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Very professional service thankyou”

Written on: 18/11/2019 by Scottie1066 (1 review written)

Very professional service thankyou,fast download of insurance and appreciated the Welcome phone call recieved this morning… Read Full Review

Customer_Team's Response to Scottie1066's Review

Written on: 19/11/2019

Hi,

Thank you for your review. We are pleased to hear that you received a welcome call and that you are happy with the level of service received.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Good value ”

Written on: 15/11/2019 by lighty65 (1 review written)

Easy process and saved £100 on my renewal from previous insurers and also includes breakdown cover so a win win for me… Read Full Review

Customer_Team's Response to lighty65's Review

Written on: 18/11/2019

Hi,

Thank you for your review. We are pleased to hear that we could offer a policy that suits your needs at a competitive price.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Easy to switch companies”

Written on: 08/11/2019 by RayandJo (1 review written)

We were anxious about the process of switching, but dial direct Made it easy. The agent talked us through everything over the phone and processed it for us. One concern was that we didn't have proof of our no claims discount, so the agent agreed to contact our previous insurance company on our behalf to get the information. It's good to know that old fashioned customer service still exists and customers are treated as individuals. The final proof will be in how helpful they are if we need to… Read Full Review

Customer_Team's Response to RayandJo's Review

Written on: 08/11/2019

Hi,

We work closely with our representatives in order to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Good value...as far as I can tell! ”

Written on: 05/11/2019 by BobbieAMY (1 review written)

Easy process of application. No difficult questions designed to catch you out, just, what sort of car insurance do you want, and bam. There you have it. I was insured within 5 minutes, no messing about and no eye rolling either! If you’re looking for basi car insurance with a few basic standards thrown in for good measure, go for these guys. I have yet to see how my experience pans out, but certainly the application process is painless and speedy!… Read Full Review

Customer_Team's Response to BobbieAMY's Review

Written on: 06/11/2019

Hi,

Thank you for your 5 star review. We are pleased to hear you have had a painless and speedy journey when setting up your policy with us and that we could offer a policy that suits your needs at a competitive price.

Many Thanks,
Toni.

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★★★★★

“Car insurance”

Written on: 30/10/2019 by fannynorthy (1 review written)

From start to finish everything was clear and easy to understand and no hidden payments… Read Full Review

Customer_Team's Response to fannynorthy's Review

Written on: 31/10/2019

Hi,

Thank you for your review. We are pleased to hear that you found our process easy to understand.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★☆☆☆☆

“dont use”

Written on: 28/10/2019 by donotusedialdirect (1 review written)

started well but bombarded with calls and e mails surveys etc then terrible letter stating i lied no phone call just extra premium i have proof not lied but they didn't want to know… Read Full Review

Customer_Team's Response to donotusedialdirect's Review

Written on: 29/10/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience and would like to look into this further for you. In order for us to do that, please contact our Customer Service Team and request to speak with the Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“value for money”

Written on: 25/10/2019 by remusthebear (1 review written)

Very satisfied with my policy cover and great price. Easy to set up,etc. Glad i did this now. Previously,i think i was paying too much for the same cover,etc. Well pleased… Read Full Review

Customer_Team's Response to remusthebear's Review

Written on: 28/10/2019

Hi,

Thank you for your review. We are pleased to hear that we could offer a policy that suits your needs at a competitive price.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Good”

Written on: 25/10/2019 by Nightd04 (1 review written)

Very good experience Recomend the company They are trusted and good customers support. .................... … Read Full Review

Customer_Team's Response to Nightd04's Review

Written on: 28/10/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Easy to use service”

Written on: 24/10/2019 by k44asl (1 review written)

I had a quote on compare the market and was fully insured within 5 minutes including my policy documents via email very easy to obtain what I required. Thank you … Read Full Review

Customer_Team's Response to k44asl's Review

Written on: 25/10/2019

Hi,

Thank you for your 5 star review. We are pleased to hear you have had a very easy journey when setting up your policy with us.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Great polite service ”

Written on: 16/10/2019 by Golfmalc (1 review written)

The fact that I had a phone call and some personal contact after selecting and pay all on line very nice touch thank you… Read Full Review

Customer_Team's Response to Golfmalc's Review

Written on: 16/10/2019

Hi,

Thank you for your review. We are pleased to hear that you are happy with the welcome call you received.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Good serivce and prices of the policy are fair and...”

Written on: 15/10/2019 by Landynq1990 (1 review written)

Good serivce and prices of the policy are fair and they are not cheapest but you pay for what you get. The customer serivce is at high mark friendly and help you when needed… Read Full Review

Customer_Team's Comment

Written on: 16/10/2019

Hi,

Thank you for your taking the time to share your experience. We are pleased to hear that you are happy with your policy and our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Ease of use”

Written on: 09/10/2019 by Justine205 (1 review written)

All on line but quick and easy and competetive… Read Full Review

Customer_Team's Comment

Written on: 10/10/2019

Hi,

Thank you for your review. It is great to hear that you found the process of setting up your policy quick and easy.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Brilliant service”

Written on: 05/10/2019

Would recommend Dial Direct to anyone very professional also very helpful they do all the work for you well done all… Read Full Review

Customer_Team's Comment

Written on: 07/10/2019

Hi,

Thank you for your 5 star review. We are glad to hear that you are happy with our service and we appreciate your recommendations.

Many Thanks,
Dial Direct Social Media Team.


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★★★★★

“Excellent service, great price”

Written on: 04/10/2019

I would recommend Dial Direct car insurance, very easy to set up online and a very good price for the amount of cover… Read Full Review

Customer_Team's Comment

Written on: 07/10/2019

Hi,

Thank you for your 5 star review. We are pleased to hear you have had a very easy journey when setting up your policy with us and we appreciate your recommendations.

Many Thanks,
Dial Direct Social Media Team.


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★★★★★

“dial direct car insurance ”

Written on: 02/10/2019 by Taylor-Altck462 (1 review written)

 I would like to thank your member of staff for helping me sort my car insurancea with Dial Direct ,this is the first time I have used this company and it gave everything I required at a good reasonable price in fact after taking everything into account that this company included in its price I definately got the best comprehensive insurance around at the price and wouldn"t hesitate to recommend to any one… Read Full Review

Customer_Team's Comment

Written on: 03/10/2019

Hi,

Thank you for your review. It is great to see that you are happy with the level of cover required and that you would recommend us to others.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Car Insurance”

Written on: 02/10/2019 by Aracelyl406 (1 review written)

From 35 quotes when comparing car insurance from the web, I chose dial direct for competitive cost, easy web application process and very friendly customer service. I hope to insure again with dial direct… Read Full Review

Customer_Team's Comment

Written on: 03/10/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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