Dial Direct Insurance Reviews

★★★★☆
4.4 / 5
90% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Dial Direct Insurance - Ask a question now

Media Gallery for Dial Direct Insurance

Dial Direct Insurance
Dial Direct Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“BUYER BEWARE!!!”

Written on: 10/05/2021 by GrahamEvans50 (1 review written)

Beware!!! Downloaded proof of NCD when completing online with no issues. A couple of months later my premium more than doubled with no communication. I called and they wanted further evidence of a claim I didn't pursue. I forwarded evidence of notification purposes only with no claim made and no impact on NCD. The higher premium of £57.42 is still being taken rather than the £23.10 quoted. They've tried to suggest renegotiate my monthly payments. I just want to pay my quoted monthly… Read Full Review

Customer_Team's Response to GrahamEvans50's Review

Written on: 11/05/2021

Hi,

Thank you for your feedback. We'd like to discuss this with you further to understand the issues you've experienced in more detail. Unfortunately we’ve been unable to locate your policy details. Please contact our Customer Service Team and request to speak with our Social Media Team, we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent Call Customer Service”

Written on: 02/04/2021 by RONNIENKOMO (1 review written)

i DID MY POLICY ONLINE BUT THERE WERE SOME ISSUES I DID NOT UNDERSTAND,THEN PHONED IN AND A BRILLIANT YOUNG MAN WITH EXCEPTIONAL CUSTOMER SERVICE SKILLSAND PATIENCE,GUIDED ME THROUGH TO THE END. tHAT YOUNG GENTLEMAN IS TRUE AN UNSUNG HERO OF CUSSTOMER SERVICE,THE BEST THERE IS IN THE MARKET. i LOVED THE SERVICE AND ATTENDANCE,WELLDONE… Read Full Review

Customer_Team's Response to RONNIENKOMO's Review

Written on: 03/04/2021

Hi,

Thank you for taking the time to leave us your feedback. We're pleased that you're happy with the service received.

Many Thanks,
Dial Direct Social Media Team

Reply to this comment

Customer_Team's Response to RONNIENKOMO's Review

Written on: 03/04/2021

Hi,

Thank you for taking the time to leave us your feedback. We're pleased that you're happy with the service received.

Many Thanks,
Dial Direct Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“Do not use”

Written on: 30/03/2021

So i had to make a claim on my home insurance over 2 years ago and am still waiting for it to be settled. I have made complaints but my claim remains unresolved and as my claim remains unsettled I cannot shop around for home insurance so my premiums have increased from £35 per month to £117 per month! I have complained to dial direct only to be told it’s a third party complaint and there is little they can do! Someone must be able to get this resolved for me? I am living with a hole in… Read Full Review

Customer_Team's Comment

Written on: 31/03/2021

Hi,

Thank you for your feedback. We'd like to discuss this with you further to understand the issues you've experienced in more detail. Unfortunately we’ve been unable to locate your policy details. Please contact our Customer Service Team and request to speak with the Social Media Team.

Thanks,
Dial Direct Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“No Notice Increase.”

Written on: 29/03/2021 by RodLaight (1 review written)

Policy renewed with no notice of increase, first year was around £350, last year was £557 and Feb this year was £747!!! First comparison quote on line is £380 and I intend to check out more sites… Read Full Review

Customer_Team's Response to RodLaight's Review

Written on: 31/03/2021

Hi,

Thank you for your feedback. We'd like to discuss this with you further to understand the issues you've experienced in more detail. Unfortunately we’ve been unable to locate your policy details. Please contact our Customer Service Team and request to speak with the Social Media Team.

Thanks,
Dial Direct Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Good value insurance ”

Written on: 06/03/2021 by Steamer1949 (1 review written)

Good value offered every year. Claims settled very professionally. Extremely good service and very friendly and polite staff always. Would highly recommend to anyone… Read Full Review

Customer_Team's Response to Steamer1949's Review

Written on: 08/03/2021

Hi,

Thank you for taking the time to leave us your feedback. We're pleased that you're happy with the service received and it's great to hear you would recommend us to others too.

Many Thanks,
Dial Direct Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“great company”

Written on: 05/03/2021 by Smile4thecamera (1 review written)

I've been with several car insurance companies over the years and most of them are much of a muchness - but I found DialDirect quicken fuss, friendly and best of all very helpful. … Read Full Review

Customer_Team's Response to Smile4thecamera's Review

Written on: 05/03/2021

Hi,

Thank you for your 5 star review. We pride ourselves on providing great customer service and we're pleased to have delivered this for you.

Many Thanks,
Dial Direct Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★☆☆

“Frustrating”

Written on: 19/02/2021 by MikeLandRover (1 review written)

It is so frustrating to receive a renewal quote, as the policy is about to expire, and find that the price for renewal has shot up over the previous year by a substantial amount, and then upon ringing to find out what the cause of this is, to have the price immediately dropped to SLIGHTLY LESS than last year!! One assumes that as a company you hope that people will renew without checking so you will reap a significant gain in premium. I am really disappointed that you feel this, what I regard… Read Full Review

Customer_Team's Response to MikeLandRover's Review

Written on: 20/02/2021

Hello,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience and would like to look into this further for you. In order for us to do this, please contact our Customer Service Team, request to speak with our Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“Very good service to start with to entice new customer”

Written on: 19/02/2021 by Laurel79 (1 review written)

Both my son and I happily took out car insurance with Direct Dial in January 2020 with very competitive quotations which we were pleased with. However, on renewal, my son's vehicle remained almost the same and so we did a comparison and got the costs down to half that quoted by Direct Dial with 5 years no claims. Although my insurance is very low, it also increased on renewal despite No Claims for over 25 years. I couldn't be bothered to go elsewhere, but it is a pity that Direct Dial make… Read Full Review

Customer_Team's Comment

Written on: 20/02/2021

Hello,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience and would like to look into this further for you. In order for us to do this, please contact our Customer Service Team, request to speak with our Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent service. ”

Written on: 16/01/2021 by Paytonc419 (1 review written)

Dial Direct are easy to contact, I really appreciate being able to talk with a ‘real’ person rather than someone reading from a script. Competitive prices. Excellent communication - I would definitely recommend this company… Read Full Review

Customer_Team's Comment

Written on: 18/01/2021

Hi,

Thank you for taking the time to leave us your feedback. We're pleased that you're happy with the service received and it's great to hear you would recommend us to others too.

Many Thanks,
Dial Direct Social Media Team

Reply to this comment
Report this review
Was this review helpful? 2 0
Read 1 Comment
★★★★★

“No problems ”

Written on: 15/01/2021 by Reilly99 (1 review written)

We have not had to claim was a bit worried looking at some of the reviews then saw you picked up on the negative reviews to answer them that impressed me,both our cars have been with dial direct for a few years now, I don’t allow auto renew and check comparison sites but dial direct operatives beat other prices quoted or very close to when I ring to question renewal quote so Very satisfied and hope we are as well supported if we ever do need a claim… Read Full Review

Customer_Team's Comment

Written on: 18/01/2021

Hi,

Thank you for your 5 star review. We're pleased to hear we are providing you with a policy that suits your needs at a competitive price.

Many Thanks,
Dial Direct Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Worst insurance ever”

Written on: 15/01/2021 by DesiraeMonroe294 (1 review written)

They accused me of having an accident when I hadn't, nightmare to resolve. Policy ended up costing twice as much. Charged for changes on the policy even though the errors were not my fault. Now have to pay £60 to leave… Read Full Review

Customer_Team's Comment

Written on: 18/01/2021

Hi,

Thank you for taking the time to leave us your feedback. We're sorry to hear you have not had a 5 star experience with us and have had issues with the CUE process. Unfortunately, we've been unable to locate your details and would like the opportunity to discuss this with you further. Please contact our Customer Service Team and request to speak with our Social Media Team, we'll see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 1 Comment
★☆☆☆☆

“Terrible service from start to finish”

Written on: 24/07/2020 by Dwharvey (2 reviews written)

Very poor service I recently had my land rover broken into and 2 doors damaged. Initially quick to react I then had to deal with Markerstudy which was terrible. They arranged collection and inspection at a body shop but the body shop has now informed me it’s being returned unrepaired. 1 lock has been broken so the vehicle cannot even be secured. Not a word from the insurers. Really terrible company and I only regret renewing. After posting this they are now advising a 5 day response. But I… Read Full Review

Customer_Team's Response to Dwharvey's Review

Written on: 27/07/2020

Hi,

We're sorry to hear you're unhappy with the service you've received. Your complaint has been escalated to our Customer Relations Team who will be in contact with you shortly.

Many Thanks,
Dial Direct Social Media Team.

Reply to this comment

Grahambond's Response to Dwharvey's Review

Written on: 27/11/2020

Very good no problems at all

Reply to this comment

Dwharvey's Response to Dwharvey's Review

Written on: 27/07/2020

Additional to the above is you never get to deal with Dial Direct as all dealings are with Markerstudy who are the underwriters.
The phoned on friday to ask if i would accept £1200 less my excess to have the car back un-repaired !
I am totally puzzled by this company !

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 3 Comments
★★★★★

“Easy to complete”

Written on: 10/06/2020 by theodorgee (1 review written)

I found dial direct from a price comparison site. I always dread changing insurance company but in this case, it was clear and easy.My documentation was available within seconds of completion… Read Full Review

Customer_Team's Response to theodorgee's Review

Written on: 11/06/2020

Hi,

Thank you for your review. We are pleased to hear that you found the process of setting up the policy easy.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

Reply to this comment

Grahambond's Response to theodorgee's Review

Written on: 27/11/2020

First class company

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“Do not get insured with dial direct”

Written on: 05/05/2020 by Scott12754 (1 review written)

Ended up getting paid out 1200 pounds for a 2000 van. Trust me this insurance company is there for your money NOT FOR YOU. STAY AWAY… Read Full Review

Customer_Team's Response to Scott12754's Review

Written on: 06/05/2020

Hello,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience and would like to look into this further for you. In order for us to do this, please contact our Customer Service Team, request to speak with our Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 1 Comment
★★★★★

“Easy peasy...”

Written on: 22/04/2020 by BrowD (1 review written)

Very straight forward way to insure, web site is easy to navigate and the price was the best on comparison site. Recommend using them… Read Full Review

Customer_Team's Response to BrowD's Review

Written on: 23/04/2020

Hi,

Thank you for your 5 star review. We are pleased to hear that you found our website easy to use.

Many Thanks,
Dial Direct Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Very helpful”

Written on: 19/04/2020 by lilpet (1 review written)

The lady I spoke to was very helpful and explained things I was unsure of. Car insurance sorted that day without any problems. Good price insurance… Read Full Review

Customer_Team's Response to lilpet's Review

Written on: 23/04/2020

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Very easy”

Written on: 12/04/2020 by CRF1947 (1 review written)

Very easy, no problems, very good price… Read Full Review

Customer_Team's Response to CRF1947's Review

Written on: 15/04/2020

Hi,

Thank you for your review. We are pleased to hear that you are happy with your policy and our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Appalling service”

Written on: 07/04/2020 by MaxKemps (1 review written)

Absolutely disgusting customer service; it seemed you are asking for a favour. Very misleading quote - increased premium after a week stating I did not provide necessary documents. Due to internal error, policy was cancelled after 2 weeks even though I followed instructions accordingly. No professionalism at all. Avoid unless you want to be just another number in their statistics… Read Full Review

Customer_Team's Response to MaxKemps's Review

Written on: 15/04/2020

Hello,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further for you, please contact our Customer Service Team and request to speak with the Social Media Team, we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Well impressed”

Written on: 07/04/2020 by York306 (1 review written)

The price compared to other sites are fantastic More cover than other sites, better value for money Don’t know how they do it… Read Full Review

Customer_Team's Comment

Written on: 08/04/2020

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent Customer Service”

Written on: 01/04/2020 by Allan248 (1 review written)

Website and Call centre both excellent - really surprised at high level of customer care… Read Full Review

Customer_Team's Comment

Written on: 02/04/2020

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview