Dial Direct Car Insurance Reviews

★★★★☆
4.3 / 5
88.9% of users recommend this
  • Customer Service

  • Value For Money

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Media Gallery for Dial Direct Car Insurance

Dial Direct Car Insurance

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Latest Reviews

★★★★★

“Good price and easy”

Written on: 17/02/2020 by Kelvin1989 (1 review written)

I would recommend these guys to all. Great price and really easy online system… Read Full Review

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★★★★★

“Easiest website application ever!”

Written on: 14/02/2020 by nlWalker61 (1 review written)

This was the clearest form ever - lots of easy-to-understand explanation and step by step process. And I saved money. Would recommend to everybody… Read Full Review

Customer_Team's Comment

Written on: 17/02/2020

Hi,

Thank you for your 5 star review. We are pleased to hear you have had an easy online journey with us and that we have provided you with a policy at a competitive price. We look forward to your continued custom.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“helpful and personable...”

Written on: 13/02/2020 by steffiwest (2 reviews written)

the young lady that phoned me was very personable and informative without being too gushy. well done… Read Full Review

Customer_Team's Response to steffiwest's Review

Written on: 14/02/2020

Hi,

Thank you for taking the time to share your experience. We are pleased to hear that you are happy with the service you have received.
Your feedback is appreciated.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Very good value”

Written on: 12/02/2020 by Sandy202 (1 review written)

Website very easy to understand and I didnt have any problems filling in the application form. Much cheaper than our last car insurance and it was nice to have somebody phone to see if everything was ok and to ask if we had any questions. Very impressed… Read Full Review

Customer_Team's Response to Sandy202's Review

Written on: 13/02/2020

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“DDR Dial Direct Review”

Written on: 30/01/2020 by Ball361 (1 review written)

Easy to use website with user friendly prompts which help the process to be as pain free as possible. Very reasonable prices with nice additions to the policy. Would recommend to others… Read Full Review

Customer_Team's Comment

Written on: 31/01/2020

Hi,

Thank you for your 5 star review. We are pleased to hear you have had an easy journey when setting up your policy with us and that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team.

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★☆☆☆☆

“WORST EVER”

Written on: 29/01/2020 by EMANTA (1 review written)

I HAVE OVER 40 YEARS OF INSURANCE COMPANY POLICIES, THIS IS THE WORST EVER. PLEASE DO NOT EVEN GO THERE, WENT TO ADMIRAL AND SAVED £200… Read Full Review

Customer_Team's Response to EMANTA's Review

Written on: 30/01/2020

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further, please could you contact our Customer Service Team and request to speak with our Social Media Team, we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“So easy and fast ”

Written on: 29/01/2020 by wyMcQueen427 (1 review written)

Simple forms to fill out cheaper too very good value would highly recommend… Read Full Review

Customer_Team's Comment

Written on: 30/01/2020

Hi,

Thank for your 5 star rating. It is great to hear that you found our process easy to follow and that you would happily recommend us to others.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“straight forward no hassle and fair price”

Written on: 22/01/2020 by Martha472 (1 review written)

Delt with many insurance company;s and by far Dial direct was the easiest and straight forward no hassle and fair price . I would recommend them above the rest… Read Full Review

Customer_Team's Comment

Written on: 23/01/2020

Hi,

Welcome to Dial Direct! We are pleased to hear that you are happy with your policy and that you would happily recommend us to others. We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Great fast service ”

Written on: 22/01/2020 by Quinng285 (1 review written)

Recently took out car insurance with Dial Direct and so far it has been a quick and efficient service, lets see how the year goes. I would recommend to friends and family… Read Full Review

Customer_Team's Comment

Written on: 22/01/2020

Hi,


Thank you for your 5 star review. We are glad to hear that you are happy with our service and we appreciate your recommendations.


Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Very professional”

Written on: 17/01/2020 by pkBailey143 (1 review written)

Very easy to get car insurance on line. Quick response to payment being made and very simple to sign into the self service section of the website. Great communications via email and a courtesy call to ensure that I was onboard with everything. I hope not to make a claim but, if I do, I hope the claims department are as efficient and professional… Read Full Review

Customer_Team's Comment

Written on: 20/01/2020

Hi,

Thank you for your review. We are pleased to hear that you are happy with the level of service that you have received.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Cheapest quote and so easy to set up”

Written on: 15/01/2020 by Sam2480 (1 review written)

So simple to set up, cheapest quote and great customer service when you call them… Read Full Review

Customer_Team's Response to Sam2480's Review

Written on: 16/01/2020

Hi,

Thank you for your review. We are pleased to hear that you are happy with your policy and our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Car insurance renewal”

Written on: 08/01/2020 by Westwater (1 review written)

Best quote received offering all services I could possibly need. DD even offered step by step assistance in completing my application on line as I am not confident with IT… Read Full Review

Customer_Team's Response to Westwater's Review

Written on: 09/01/2020

Hi,

Thank you for your review. We are pleased to hear that you are happy with our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Best price and easy to deal with”

Written on: 03/01/2020

Dial direct we’re the best price I could find even including breakdown down cover, very easy to deal with… Read Full Review

Customer_Team's Comment

Written on: 06/01/2020

Hi,

Thank you for your review. It is great to see that you are happy with the level of cover provided.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“A great price”

Written on: 30/12/2019 by Stef3108 (1 review written)

Found Dial Direct through Compare the Market. Really good value for money with added extras that other companies were not offering. It also worked out just over £7 cheaper per month than my renewal notice was offering me. Very easy to set up and documents emailed to me immediately. The next day I was sent a voucher for a free car wash which I thought was a nice little touch. Would definitely recommend getting a quote from them… Read Full Review

Customer_Team's Response to Stef3108's Review

Written on: 31/12/2019

Hi,

Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“The easiest insurance ”

Written on: 25/12/2019 by Davidcbr929 (1 review written)

Very easy to set up.competetive prices,Very helpful staff. Would recommended to friends and family… Read Full Review

Customer_Team's Response to Davidcbr929's Review

Written on: 27/12/2019

Hi,

Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★☆

“Easy, quick customer service. ”

Written on: 20/12/2019 by EmmaGoodstone1990 (1 review written)

Great service, quick efficient customer service… Read Full Review

Customer_Team's Response to EmmaGoodstone1990's Review

Written on: 23/12/2019

Hi,

Thank you for your review. We are pleased to hear that you are happy with our service.
We look forward to your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★☆

“Good value for money”

Written on: 16/12/2019 by 383Preston (1 review written)

My previous car insurers were asking for a ludicrously high renewal premium so I used a comparison site on line and found Dial Direct not only asking for an acceptable premium for better cover but especially, the website was user friendly, quick and easy to use. So far all responses have been swift and the follow up call was appreciated… Read Full Review

Customer_Team's Comment

Written on: 17/12/2019

Hi,

Thank you for your 4 star review. We are pleased to hear you have had a quick and easy journey when setting up your policy with us and that we could offer a policy that suits your needs at a competitive price.

Many Thanks,
Dial Direct Social Media Team.

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★★★★☆

“Car insurance ”

Written on: 13/12/2019 by Geebee62 (1 review written)

Done through compare the market , once on the web site it was easy set up with no problems… Read Full Review

Customer_Team's Response to Geebee62's Review

Written on: 16/12/2019

Hi,

Thank you for your 4 star review. We are pleased to hear you have had an easy journey when setting up your policy with us.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Simply The Best”

Written on: 09/12/2019 by KorbinKirk383 (1 review written)

Dial Direct have clearly gone to a lot of trouble to make the insured's life easier by making the process very user friendly. It's the best I've come across. Everything is clearly explained and their web site is excellent and easy to follow. I hope that their premium stays competitive because I want to stay loyal to a company that makes life easier for the insured… Read Full Review

Customer_Team's Comment

Written on: 10/12/2019

Hi,


Thank you for your 5 star review. We are pleased to hear you have had an excellent journey when setting up your policy with us and we look forward to keeping up the 5 star standard.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Easy insurance”

Written on: 01/12/2019 by Clayton66 (1 review written)

Found my quote, went to their website and purchased, it really is this simple, Payment was easy and fast. Documents are easy to access just by logging in, can change anything on their page. Price was cheap in comparison to other insurers and was by far the cheapest including breakdown cover and all the rest of the options, hopefully next years renewal will be with dial direct too :)… Read Full Review

Customer_Team's Comment

Written on: 02/12/2019

Hi,

Thank you for your 5 star review. We are pleased to hear you have had a simple and easy journey when setting up your policy with us and that we have provided you with a policy at a competitive price. We look forward to your continued custom.

Many Thanks,
Dial Direct Social Media Team.

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