Dial Direct Car Insurance Reviews

★★★★☆
4.3 / 5
88% of users recommend this
  • Customer Service

  • Value For Money

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Media Gallery for Dial Direct Car Insurance

Dial Direct Car Insurance

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Latest Reviews

★★★★★

“Best value and excellent customer service”

Written on: 14/06/2019 by jenc-r (1 review written)

This was by far the best value quote for my comprehensive car insurance and included RAC roadside assistance. It is half of what I was paying for my previous insurance which is a huge saving. The representative was helpful and efficient - I would highly recommend… Read Full Review

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★★★★★

“Helpful and pleasant ”

Written on: 13/06/2019 by 106Reid (1 review written)

Phone to change my car details always helpful… Read Full Review

Customer_Team's Comment

Written on: 14/06/2019

Hi,

Thank you for your review. It is great to hear that you are happy with our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Best company ”

Written on: 11/06/2019 by hxHarris-Alt97 (1 review written)

Great customer services. Sorted everything for my car insurance… Read Full Review

Customer_Team's Comment

Written on: 12/06/2019

Hi,

Thank you for your review. We are pleased to hear that you are happy with our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“renewal insurance quote”

Written on: 10/06/2019 by BridgetDrew (1 review written)

good value for money… Read Full Review

Customer_Team's Comment

Written on: 11/06/2019

Hi,

Thank you for your review. We are pleased to hear that you are happy with your policy cover.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Great price. Great service.”

Written on: 07/06/2019 by Katrina72 (1 review written)

So user friendly and easy to set up. Very easy to set up online account too to view and make changes to your account etc. Great to also have a follow up courtesy call, checking you're happy with everything. Really glad I chose this company and would highly recommend!… Read Full Review

Customer_Team's Response to Katrina72's Review

Written on: 10/06/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★☆

“Good service”

Written on: 06/06/2019 by D.page67 (1 review written)

Have just taken out my car insurance with Dialdirect the price is good, easy website. Had all I needed and much better than my renewal price from current insurers… Read Full Review

Customer_Team's Response to D.page67's Review

Written on: 07/06/2019

Hi,

Thank you for your review. We are pleased to hear that we could offer a policy that suits your needs at a competitive price.

Many Thanks,
Dial Direct Social Media Team

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★★★★☆

“Easy to set up ”

Written on: 03/06/2019 by ssjs23 (1 review written)

Only just set up new account very helpful staff, easy website to navigate. very good value for all you get on the policy no hidden extras… Read Full Review

Customer_Team's Response to ssjs23's Review

Written on: 04/06/2019

Hi,

Thank you for your review. It is great to hear you are happy with our service and that you found our representative helpful.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Polite and concise information”

Written on: 03/06/2019 by Grezzer (1 review written)

Thoroughly pleasant to deal with over the telephone and online information is easy to understand… Read Full Review

Customer_Team's Response to Grezzer's Review

Written on: 04/06/2019

Hi,

Thank you for your review. We are pleased to hear that you are happy with our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Choose dial direct”

Written on: 31/05/2019 by auWooten308 (1 review written)

The key things I have found are, amazing quote, very easy to set up, courtesy call which is always good to have. All details of policy are online for easy access. Cannot fault this insurance company. Thanks… Read Full Review

Customer_Team's Comment

Written on: 03/06/2019

Hi,

Thank you for your 5 star review. We are pleased to hear you have had a quick online journey with us and that you are happy with our service and we look forward to keeping up the 5 star standard.

Many Thanks,
Dial Direct Social Media Team.




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★☆☆☆☆

“Fantastic young lady serving me. Tried extremely hard...”

Written on: 25/05/2019 by ps4eva (1 review written)

Fantastic young lady serving me. Tried extremely hard to sort out the problems of not being able to access the quote given and to avoid the quotes raising up and up as we tried to confirm original offer. Hopefully the arrangement of me getting the discount of the higher rate will be confirmed soon else I'm back to square one and even more disappointed… Read Full Review

Customer_Team's Response to ps4eva's Review

Written on: 28/05/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further, please could you contact our Customer Service Team and request to speak with our Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Quick inexpensive simple to understand”

Written on: 25/05/2019 by Sweeney451 (1 review written)

Easy to communicate with and set up on line. Couldn't do enough to help. Will tell my friends… Read Full Review

Customer_Team's Comment

Written on: 28/05/2019

Hi,

Thank you for your 5 star review. We are pleased to hear you have had an easy journey when setting up your policy with us and we appreciate your recommendations.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“excellent service.”

Written on: 24/05/2019 by Gilbert.Rachet (2 reviews written)

Having not made a claim for more than thirty years my existing insurer, my bank, had just increased the premium yet again. So I went on a comparison website and chose Dial Direct who, although not the cheapest listed, included a reasonable range of perks. Signing up was pleasingly straightforward and confirmation arrived promptly by email. What really surprised me was that a few days later I received an unsolicited phone call. Expecting it to be the usual from Gunga Din to tell me my… Read Full Review

Customer_Team's Response to Gilbert.Rachet's Review

Written on: 28/05/2019

Hi,

Thank you for your 5 star review.
We work closely with our representatives in order to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Very friendly great telephone manor and helpful. ”

Written on: 23/05/2019 by blake6 (1 review written)

Very quick and easy, had all the information I needed sent very quickly ,very good customer care follow up and a nice welcome call the agent was very friendly and polite… Read Full Review

Customer_Team's Response to blake6's Review

Written on: 24/05/2019

Hi,

Thank you for your review. We are pleased to hear that you are happy with the level of service received.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“really easy to do.”

Written on: 21/05/2019

i took out my new car insurance with dial direct. it was very easy to set up and i got it at a very reasonable price. i only have two years no claims, so was very pleased… Read Full Review

Customer_Team's Comment

Written on: 22/05/2019

Hi,

Thank you for your 5 star review. We are pleased to hear that you are happy with your policy and our service.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Excellent service :”

Written on: 17/05/2019 by Icywind123 (1 review written)

Found online great price simple to use very helpful staff… Read Full Review

Customer_Team's Response to Icywind123's Review

Written on: 20/05/2019

Hi,

Thank you for your review. We are pleased to hear that you are happy with our service.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“VERY EASY TO SIGN UP, AND GOOD FOLLOW-UP”

Written on: 17/05/2019 by Lizabetsy (1 review written)

I have recently signed up for Dial Direct car insurance. Their rates are very competitive for our needs. I found the signing up procedure easy, and have since been contact by a customer services agent, which I found very good. Our policy only commences at the end of the month, so I cannot comment on how good they are when it comes to claims… Read Full Review

Customer_Team's Response to Lizabetsy's Review

Written on: 20/05/2019

Hi,

Thank you for your review. We are pleased to hear that we could offer a policy that suits your needs at a competitive price.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Quick, Easy & Competitive Car Insurance ”

Written on: 15/05/2019 by 7witchywoman7 (1 review written)

I applied online & it was a really easy & straightforward process to follow. I received a very competitive quote with options to add extra services if required. The pricing options were clear & there was plenty of additional information. I am very pleased with my cover as I now have extra benefits of breakdown cover & protected no claims in my policy. As this is a new policy I have no experience of dealing with any claims, but the reviews are very good. The best part for me is that I have saved… Read Full Review

Customer_Team's Response to 7witchywoman7's Review

Written on: 16/05/2019

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★☆

“New Customer”

Written on: 14/05/2019 by CheyanneRose57 (1 review written)

So far so good just took out new insurance and they have kept me up to date.Better that most of the other companies I have had… Read Full Review

Customer_Team's Comment

Written on: 15/05/2019

Hi,

Thank you for your review. It is great to hear that you are happy with our service.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Quick, efficient and the cheapest. ”

Written on: 14/05/2019 by Saniya232 (1 review written)

I have never insured a car so quickly and efficiently until I came across Dial Direct. Professional and will be definitely passing their name to friends and family… Read Full Review

Customer_Team's Comment

Written on: 15/05/2019

Hi,

Thank you for taking the time to share your experience. We are pleased to hear that you are happy with our service and would recommend us to others.

Many Thanks,
Dial Direct Social Media Team

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★★★★☆

“Very easy to set up and pay for”

Written on: 14/05/2019 by EliMcHugh355 (1 review written)

I decided I needed car insurance with breakdown cover included as my car is 13 years old. Dial Direct were the cheapest and gave the cover I needed. It was also very convenient not to have to send proof of my NCD, and as they had all my details from the comparison website the whole thing was a doddle. So I'm a satisfied customer… Read Full Review

Customer_Team's Comment

Written on: 15/05/2019

Hi,

Thank you for your review. We are pleased to hear that we could offer a policy that suits your needs at a competitive price.

Many Thanks,
Dial Direct Social Media Team

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