Dial Direct Insurance Reviews

★★★★☆
4.4 / 5
89% of users recommend this
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Dial Direct Insurance
Dial Direct Insurance

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Latest Reviews

★★★★★

“Be Happy”

Written on: 14/10/2021 by RayanBurton (1 review written)

Be happy Dial direct has you covered, friendly professional - quick and efficient - very pleased with the service and the courtesy call… Read Full Review

Customer_Team's Comment

Written on: 15/10/2021

Hi,

Thank you for your review. We're pleased to hear that you're happy with our service.

Many Thanks,
Dial Direct Insurance Social Media Team

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★★★★★

“Excellent service ”

Written on: 06/10/2021 by Chinosue (1 review written)

Everyone I have spoken to over the several years I have been with dial direct,absolutely brilliant giving me great deals even on my renewals.Never any need to shop around wasting time.staff all are great on the phone and explain things brilliantly.Extremely helpful company with well trained staff .First class… Read Full Review

Customer_Team's Response to Chinosue's Review

Written on: 07/10/2021

Hi,
Thank you for your 5 star review. We work very closely with our Representative’s in order to help them to provide 100% customer satisfaction. We're pleased to hear that they have delivered this for you.
Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Great insurance company ”

Written on: 25/09/2021 by Allymcc (1 review written)

I've now been with dial direct for 3 years one of the bonuses is the add ons that you usually pay extra for come standard on there policy ie breakdown cover easy to work with great experience talking to the team on the phone and the customer portal make life a lot easier aswell 10/10 imo… Read Full Review

Customer_Team's Response to Allymcc's Review

Written on: 27/09/2021

Hi,

Thank you for your review. It's great to hear that you are happy with the level of cover provided.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Very Helpful & Good After Care ”

Written on: 23/09/2021 by Wyatt482 (1 review written)

After comparing other companies for car insurance I decided to go with Dial Direct. They were the best price and included all the ‘add on’s’ that you usually need to pay extra for with other companies. It was a quick process online and once I had made the payment all the documents, information and a guide to use their online portal was sent to me straight away. Their site is easy to use. I received a courtesy call the following day, advisor was friendly and informative and check I was… Read Full Review

Customer_Team's Comment

Written on: 24/09/2021

Hi,

Thank you for such a great 5 star review. We're pleased to hear we've provided you with a policy that suits your needs at a competitive price and that you found the process to be simple.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Very good service”

Written on: 16/09/2021 by DavianTownsend156 (1 review written)

I found them very easy to deal from enquiring on line to filling out the application, they have an online account that you can log into which is really helpful for viewing your documents and I've had a courtesy call so overall I'm very happy with them… Read Full Review

Customer_Team's Comment

Written on: 17/09/2021

Hi,

Thank you for your review, we're pleased to hear you had an easy online experience.

Many Thanks,
Dial Direct Insurance Social Media Team

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★☆☆☆☆

“Wanted to cancel during cooling off period”

Written on: 06/09/2021 by BMGood (1 review written)

I wanted to cancel my policy during the cooling off period, i took out the policy on 2/9.21 and called to cancel om 6/9/21. The policy was still not due to start till 21/09/21, but Dial Direct still took full payment. I decided to cancel the policy as not over happy with their reviews. I was told it would cost me £38 to cancel even though the policy had not started yet and was only taken out 4 days ago. Absolutely disgusting behaviour, but I now have to continue with the policy as I cant… Read Full Review

Customer_Team's Response to BMGood's Review

Written on: 07/09/2021

Hi,

Thank you for your feedback. We'd like to discuss this with you further to understand the issues you've experienced in more detail. Unfortunately we’ve been unable to locate your policy details. Please contact our Customer Service Team and request to speak with the Social Media Team.

Thanks,
Dial Direct Social Media Team

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Bmgood's reply to Customer_Team's Comment

Written on: 07/09/2021

Since writing this review, Dial Direct customer service team have now resolved my complaint satisfactorily.

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★★★★★

“Superb price and Superb service ”

Written on: 01/09/2021 by Kaelyn189 (1 review written)

Great price, superb service and fantastic customer service experience… Read Full Review

Customer_Team's Comment

Written on: 02/09/2021

Hi,

Thank you for your 5 star review. We're pleased you're happy with the service you’ve received and we look forward to continuing the 5 star standard.

Many Thanks,
Dial Direct Insurance Social Media Team

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★★★★★

“Great policy, great price...”

Written on: 12/08/2021 by keirob27 (1 review written)

Insurance renewal is a minefield nowadays, but I found everything I needed and more in the policy I bought through Dial Direct.. Such a pleasant and helpful young lady on the phone went through it all with me, payment was easy too, certainly recommend to give them a try if you need insurance..Downloaded my documents in 5 minutes,job done, great stuff… Read Full Review

Customer_Team's Response to keirob27's Review

Written on: 13/08/2021

Hi,

Thank you for your 5 star review. We pride ourselves on providing great customer service and we're pleased to have delivered this for you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“easy good prices”

Written on: 07/08/2021 by Kingjl289 (1 review written)

This is my fourth renewal with them and have been very pleased with the service and prices. One thing that I would advice, do not auto renewal as ringing up a few day before can get you a better renewal price… Read Full Review

Customer_Team's Comment

Written on: 09/08/2021

Hi,

Thank you for your 5 star review. We're pleased you're happy with the service you’ve received and we look forward to continuing the 5 star standard.

Many Thanks,
Dial Direct Insurance Social Media Team

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★★★★☆

“Simply Car Insurance ”

Written on: 02/08/2021 by Sidney33455 (1 review written)

Found it very easy to complete the questions and the information given by Dial Direct was adequate, Of course it’s always the Price that counts and I found this very good ( but via the compare market website ) as last year I was also a customer of Dial Direct but the renewal quote they sent me was over £200 more expensive… Read Full Review

Customer_Team's Response to Sidney33455's Review

Written on: 03/08/2021

Hi,

Thank you for your review and for taking the time to leave us your feedback. We're pleased to hear you found arranging your insurance with us quick and easy.

Many Thanks,
Dial Direct Insurance Social Media Team

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★★★★★

“Simple and straightforward insurance.”

Written on: 22/07/2021 by NP_Wales (1 review written)

Competitively priced and quality products and services. I have had to call out a breakdown service twice whilst covered by my policy, and it was easy and didn't impact on my next year's policy price. Would recommend… Read Full Review

Customer_Team's Response to NP_Wales's Review

Written on: 23/07/2021

Hi,

Thank you for your 5 star review. We're pleased to hear that you’re happy with the additional benefits included as part of your policy and that we have provided insurance for you at a competitive price.

Many Thanks,
Dial Direct Social Media Team.

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★★★★☆

“Value and service ”

Written on: 15/07/2021 by KailynMcCartney (1 review written)

The price of the quote was competitive with reasonable extras like no claims protection. Cover only started yesterday, but so far so good… Read Full Review

Customer_Team's Comment

Written on: 16/07/2021

Hi,

Thank you for your review. We're pleased to hear we are providing you with a policy that suits your needs at a competitive price.

Many Thanks,
Keri

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Customer_Team's Comment

Written on: 16/07/2021

Hi,

Thank you for your review. We're pleased to hear we are providing you with a policy that suits your needs at a competitive price.

Many Thanks,
Keri

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★☆☆☆☆

“This company is a disgrace I got a car insurance quote...”

Written on: 14/07/2021 by Sturennie (1 review written)

This company is a disgrace I got a car insurance quote off compare the market 20.06.21 to insure my car from 19.07.21 which was favourable so I proceeded to buy there product I made my first installment of £42.47 and relieved my welcome pack and documentation after the payment however the insurer I was allready with matched there quote so I decided to stay with them I rang DIAL DIRECT 14.07.22 to stop the policy commencing to be told there was a £38.00 charge I explained under consumer law I… Read Full Review

Customer_Team's Response to Sturennie's Review

Written on: 16/07/2021

Hello,

It's disappointing to hear you've experienced an issue with our service. If you would like to speak to use regarding your policy, please contact our Customer Service Team and request to speak with the Social Media Team.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Car insurance ”

Written on: 13/07/2021 by Dino250 (1 review written)

After paying over a thousand pounds a year for my insurance, i done a little shopping around i found Dial direct they have cut my insurance in half and i mean in half for exactly the same as i was insured for including all the extras, breakdown etc etc. Highly worth a shot… Read Full Review

Customer_Team's Response to Dino250's Review

Written on: 14/07/2021

Hi,

Thank you for your 5 star review. We're pleased to hear that you’re happy with the additional benefits included as part of your policy and that we have provided insurance for you at a competitive price.

Many Thanks,
Dial Direct Social Media Team.

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★★☆☆☆

“Penalised for a ‘No Fault’ Incident with my...”

Written on: 03/07/2021 by GaryLanglands (1 review written)

Overall I have been happy with the communications and renewals from Dial Direct but a recent incident and a phone call to try and clear up has left me very dissatisfied with Dial. I was contacted as an accident had been flagged to them from 2019 which was with a different insurance company (Hastings) and was the other drivers fault (opened their driver door as I passed by) while I drove a company vehicle. Dial increased my premium and said I should have told them about this incident even… Read Full Review

Customer_Team's Response to GaryLanglands's Review

Written on: 05/07/2021

Hi,

Thank you for your feedback. We'd like to discuss this with you further to understand the issues you've experienced in more detail. Unfortunately we’ve been unable to locate your policy details, please call our Customer Service Team and request to speak with the Social Media Team.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Full refund received”

Written on: 17/06/2021 by jsac (1 review written)

My daughter has just passed her driving test, so I contacted Direct Dial to inform them and to get a new quote. The quote was too high, so I decided to cancel the policy and go with someone else. I was initally charged £60 cancellation fee, until they realised that I was within the 14-day cooling-off period so this was immediately refunded with the rest of the money owed… Read Full Review

Customer_Team's Response to jsac's Review

Written on: 18/06/2021

Hi,

Thank you for taking the time to post a review of our service. Whilst it’s disappointing to hear you’ve experienced an issue with our service, it’s great to hear how we resolved this issue for you. We really value your feedback which will be used to help us to improve the service we offer our customers.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Brilliant Dial Direct ”

Written on: 25/05/2021 by ChaseCrabtree (1 review written)

I am very satisfied with the service provided and the premium cost is very competitive. I don’t have any issues with my car insurance policy and the operator on the phone was very professional, thoughtful and knowledgeable… Read Full Review

Customer_Team's Comment

Written on: 26/05/2021

Hi,

Thank you for your 5 star review. We work very closely with our Representative’s in order to help them to provide 100% customer satisfaction. We're pleased to hear that they have delivered this for you.

Many Thanks,
Dial Direct Insurance Social Media Team

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★☆☆☆☆

“BUYER BEWARE!!!”

Written on: 10/05/2021 by GrahamEvans50 (1 review written)

Beware!!! Downloaded proof of NCD when completing online with no issues. A couple of months later my premium more than doubled with no communication. I called and they wanted further evidence of a claim I didn't pursue. I forwarded evidence of notification purposes only with no claim made and no impact on NCD. The higher premium of £57.42 is still being taken rather than the £23.10 quoted. They've tried to suggest renegotiate my monthly payments. I just want to pay my quoted monthly… Read Full Review

Customer_Team's Response to GrahamEvans50's Review

Written on: 11/05/2021

Hi,

Thank you for your feedback. We'd like to discuss this with you further to understand the issues you've experienced in more detail. Unfortunately we’ve been unable to locate your policy details. Please contact our Customer Service Team and request to speak with our Social Media Team, we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team

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Grahamevans50's reply to Customer_Team's Comment

Written on: 12/05/2021

Customer dissatisfaction logged.
Albeit you say you aim to resolve within 24 hours. T&C's say allow up to 8 weeks before going through the financial ombudsman.
I'd like to think with my name and your CSR name you can find me to resolve dispute and give full credit. Also hopefully also nearer the 24 hours.
I'll keep this post updated with your response times.

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★★★★★

“Excellent Call Customer Service”

Written on: 02/04/2021 by RONNIENKOMO (1 review written)

i DID MY POLICY ONLINE BUT THERE WERE SOME ISSUES I DID NOT UNDERSTAND,THEN PHONED IN AND A BRILLIANT YOUNG MAN WITH EXCEPTIONAL CUSTOMER SERVICE SKILLSAND PATIENCE,GUIDED ME THROUGH TO THE END. tHAT YOUNG GENTLEMAN IS TRUE AN UNSUNG HERO OF CUSSTOMER SERVICE,THE BEST THERE IS IN THE MARKET. i LOVED THE SERVICE AND ATTENDANCE,WELLDONE… Read Full Review

Customer_Team's Response to RONNIENKOMO's Review

Written on: 03/04/2021

Hi,

Thank you for taking the time to leave us your feedback. We're pleased that you're happy with the service received.

Many Thanks,
Dial Direct Social Media Team

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Customer_Team's Response to RONNIENKOMO's Review

Written on: 03/04/2021

Hi,

Thank you for taking the time to leave us your feedback. We're pleased that you're happy with the service received.

Many Thanks,
Dial Direct Social Media Team

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★☆☆☆☆

“Do not use”

Written on: 30/03/2021

So i had to make a claim on my home insurance over 2 years ago and am still waiting for it to be settled. I have made complaints but my claim remains unresolved and as my claim remains unsettled I cannot shop around for home insurance so my premiums have increased from £35 per month to £117 per month! I have complained to dial direct only to be told it’s a third party complaint and there is little they can do! Someone must be able to get this resolved for me? I am living with a hole in… Read Full Review

Customer_Team's Comment

Written on: 31/03/2021

Hi,

Thank you for your feedback. We'd like to discuss this with you further to understand the issues you've experienced in more detail. Unfortunately we’ve been unable to locate your policy details. Please contact our Customer Service Team and request to speak with the Social Media Team.

Thanks,
Dial Direct Social Media Team

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