Dial Direct Car Insurance Reviews

★★★★☆
4.3 / 5
89% of users recommend this
  • Customer Service

  • Value For Money

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Media Gallery for Dial Direct Car Insurance

Dial Direct Car Insurance

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Latest Reviews

★★★★★

“quick and easy to process good follow up calls with...”

Written on: 18/09/2019 by distancerunner (1 review written)

quick and easy to process good follow up calls with polite staff… Read Full Review

Customer_Team's Response to distancerunner's Review

Written on: 19/09/2019

Hi,


We are pleased to hear that you found our service helpful and easy to use. We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Easy to set up and good price”

Written on: 17/09/2019 by Rayan235 (1 review written)

Searched on compare the market and Dial direct came up with the best policy that’s met my needs at the right price. Easy to set up and simple to see the documents online… Read Full Review

Customer_Team's Comment

Written on: 18/09/2019

Hi,


We are pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Best insurance ever Dial Direct”

Written on: 17/09/2019 by Ingridnicoll (1 review written)

This insurance is affordable, website is easy to navigate and so far good customer service… Read Full Review

Customer_Team's Response to Ingridnicoll's Review

Written on: 18/09/2019

Hi,

Thank you for your 5 star review. We are pleased to hear you have had a quick online journey with us and that we have provided you with a policy at a competitive price.

Many Thanks,
Dial Direct Social Media Team.

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★★★★☆

“Yes indeed”

Written on: 17/09/2019 by AubrieDonovan147 (1 review written)

Had a good time, cheap insurance, all done quickly online. Nice courtesy call after. Certainly made my week. Would describe as a competitive insurer to family and friends (if i had any)… Read Full Review

Greatdriver59's Comment

Written on: 17/09/2019

Very sexy review

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Customer_Team's Comment

Written on: 18/09/2019

Hi,

Thank you for your 4 star review. We are pleased to hear you have had a quick online journey with us and that we have provided you with a policy at a competitive price. We look forward to your continued custom.

Many Thanks,
Dial Direct Social Media Team.



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Greatdriver59's Comment

Written on: 17/09/2019

Very sexy review

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★★★★★

“Easy to use and very competitive ”

Written on: 16/09/2019 by Sammygary1970 (1 review written)

Website very clear and easy to use and understand. Very competitive,I was able to save £60 from my previous insures quote and this quote included breakdown cover were as my previous insurer did not. Would recommend to others as I work long hours and time is saved,so appreciated how quick and straightforward it all was… Read Full Review

Customer_Team's Response to Sammygary1970's Review

Written on: 17/09/2019

Hi,

Thank you for your review and recommendations. We are pleased to hear that we could offer a policy that suits your needs at a competitive price. We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Excellent service”

Written on: 16/09/2019 by rvDoyle166 (1 review written)

Excellent service and cheapest quote I got in online… Read Full Review

Customer_Team's Comment

Written on: 17/09/2019

Hi,

Thank you for your 5 star review. We are glad to hear we have provided you with excellent service and we look forward to your continued custom.

Many thanks,
Dial Direct Social Media Team.

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★★★★★

“No hassle, deal direct. ”

Written on: 16/09/2019 by Daltonfj426 (1 review written)

Hassle free, easy sign up process online, competitive price, great coverage, actual person did a follow up call to ensure you're happy with the service. Definitely recommending… Read Full Review

Customer_Team's Comment

Written on: 17/09/2019

Hi,

Thank you for your 5 star review. We are pleased to hear you have had a simple and quick journey when setting up your policy with us and We are pleased to hear that we could offer a policy that suits your needs at a competitive price.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Good customer relations”

Written on: 16/09/2019

Excellent help received from Dial Direct and everything explained clearly and promptly!… Read Full Review

Customer_Team's Comment

Written on: 17/09/2019

Hi,

We work closely with our representatives in order to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team.

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★☆☆☆☆

“Double check the price”

Written on: 11/09/2019 by Critchie1 (1 review written)

After processing the insurance online I noticed that the car had been processed as parked in a garage rather than on street. After calling up and waiting 30 minutes the price increased by £58. I decided to cancel the policy as it had not started there was no admin fee. After reflection I decided to call back and go ahead with the policy waited a further 30 minutes to be advised that the price had moved from £470 to £820 ! The reason given was that they can’t offer online discount… Read Full Review

Customer_Team's Response to Critchie1's Review

Written on: 11/09/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further, please could you contact our Customer Service Team and request to speak with our Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Very easy to follow and quick to set up. Followed up...”

Written on: 10/09/2019 by Muttley7 (1 review written)

Very easy to follow and quick to set up. Followed up with phone call a few days later to make sure all is ok with the policy. Friendly and helpful… Read Full Review

Customer_Team's Response to Muttley7's Review

Written on: 10/09/2019

Hi,

Thank you for your 5 star review. We are pleased to hear that you found our service helpful.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Car Insurance”

Written on: 10/09/2019

Very easy site to use on Go Compare, Great cheap quote with all the thing's included you would expect from a Comprehensive Car Insurance. Purchased online very easy, then a follow up welcome phone call Great… Read Full Review

Customer_Team's Comment

Written on: 10/09/2019

Hi,

Thank you for your 5 star review. We are pleased to hear that you found our service quick and easy to use and prices competitive.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Excellent service”

Written on: 09/09/2019 by Denglish21 (1 review written)

Amazing value, lots of extras included in policy and nd fantastic customer service… Read Full Review

Customer_Team's Response to Denglish21's Review

Written on: 10/09/2019

Hi,

Thank you for your 5 star review. We are pleased to hear that you are happy with our service.

Many Thanks,
Dial Direct Social Media Team.

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★★★★☆

“Staff”

Written on: 09/09/2019 by Edfil (1 review written)

They are professional and very helpful… Read Full Review

Customer_Team's Response to Edfil's Review

Written on: 10/09/2019

Hi,

Thank you for your 4 star review. We are pleased to hear that you found our service helpful.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Good enough for me ”

Written on: 09/09/2019 by Corski (1 review written)

Compared the prices and content of what I required and this suited me… Read Full Review

Customer_Team's Response to Corski's Review

Written on: 10/09/2019

Hi,

Thank you for your 5 star review. We are pleased to hear that you found our service quick and easy to use and prices competitive.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Excellent value and service”

Written on: 09/09/2019 by DannyParks (1 review written)

Changed to Dial Direct this year. The process to set up insurance was easy and efficient. Received a follow up call to ensure I had no questions or queries about my insurance. Very efficient and courteous service… Read Full Review

Customer_Team's Comment

Written on: 10/09/2019

Hi,

Thank you for your 5 star review. We are pleased to hear that you found our service quick and easy to use.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Amazing ”

Written on: 09/09/2019 by Stewartgh500 (1 review written)

Amazing customer service. In fact one of the best I’ve seen/experienced from any company I’ve been with, in over 20 years… Read Full Review

Customer_Team's Comment

Written on: 10/09/2019

Hi,

Thank you for your 5 star review. We are pleased to hear that found are happy with our service.

Many Thanks,
Dial Direct Social Media Team.

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★☆☆☆☆

“The quote on compare the market was half of what I was...”

Written on: 07/09/2019

The quote on compare the market was half of what I was charged Money was taken by stealth and only apparent when I checked bank account ! When I phoned to complain nothing could be done- I cancelled the policy and still had to pay a £25 charge Absolute charlatans. Do NOT trust the quote you are given and check your bank DONOT USE !!!!… Read Full Review

Customer_Team's Comment

Written on: 09/09/2019

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further, please could you contact our Customer Service Team and request to speak with our Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Easy and Fast”

Written on: 06/09/2019 by bristoltimuk (1 review written)

A very easy site to follow , everything is covered and easy to understand , would recommend , good srvice good value and easy to use… Read Full Review

Customer_Team's Response to bristoltimuk's Review

Written on: 09/09/2019

Hi,

Thank you for your 5 star review. We are pleased to hear that you found our service quick and easy to use.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Excellent service ”

Written on: 03/09/2019 by conkerkeef (1 review written)

Up to now, the device I have had had been very good. I spoke with one of agents today who was extremely professional and articulate. Thank you… Read Full Review

Customer_Team's Response to conkerkeef's Review

Written on: 04/09/2019

Hi,

Thank you for your 5 star review. We are pleased to hear that you found our staff professional and articulate.

Many Thanks,
Dial Direct Social Media Team.

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★★★★★

“Really helpful customer service”

Written on: 03/09/2019 by CMARTIN3011 (1 review written)

The customer service representative was clear and helpful and very obliging. She couldn't do enough to help me in explaining as a new customer where to find everything… Read Full Review

Customer_Team's Response to CMARTIN3011's Review

Written on: 04/09/2019

Hi,

We work closely with our representatives in order to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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