Dial Direct Insurance Reviews

★★★★☆
4.4 / 5
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Dial Direct Insurance
Dial Direct Insurance

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Latest Reviews

★★★☆☆

“Frustrating”

Written on: 19/02/2021 by MikeLandRover (1 review written)

It is so frustrating to receive a renewal quote, as the policy is about to expire, and find that the price for renewal has shot up over the previous year by a substantial amount, and then upon ringing to find out what the cause of this is, to have the price immediately dropped to SLIGHTLY LESS than last year!! One assumes that as a company you hope that people will renew without checking so you will reap a significant gain in premium. I am really disappointed that you feel this, what I regard… Read Full Review

Customer_Team's Response to MikeLandRover's Review

Written on: 20/02/2021

Hello,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience and would like to look into this further for you. In order for us to do this, please contact our Customer Service Team, request to speak with our Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team

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★★★★☆

“Very good service to start with to entice new customer”

Written on: 19/02/2021 by Laurel79 (1 review written)

Both my son and I happily took out car insurance with Direct Dial in January 2020 with very competitive quotations which we were pleased with. However, on renewal, my son's vehicle remained almost the same and so we did a comparison and got the costs down to half that quoted by Direct Dial with 5 years no claims. Although my insurance is very low, it also increased on renewal despite No Claims for over 25 years. I couldn't be bothered to go elsewhere, but it is a pity that Direct Dial make… Read Full Review

Customer_Team's Comment

Written on: 20/02/2021

Hello,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience and would like to look into this further for you. In order for us to do this, please contact our Customer Service Team, request to speak with our Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Excellent service. ”

Written on: 16/01/2021 by Paytonc419 (1 review written)

Dial Direct are easy to contact, I really appreciate being able to talk with a ‘real’ person rather than someone reading from a script. Competitive prices. Excellent communication - I would definitely recommend this company… Read Full Review

Customer_Team's Comment

Written on: 18/01/2021

Hi,

Thank you for taking the time to leave us your feedback. We're pleased that you're happy with the service received and it's great to hear you would recommend us to others too.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“No problems ”

Written on: 15/01/2021 by Reilly99 (1 review written)

We have not had to claim was a bit worried looking at some of the reviews then saw you picked up on the negative reviews to answer them that impressed me,both our cars have been with dial direct for a few years now, I don’t allow auto renew and check comparison sites but dial direct operatives beat other prices quoted or very close to when I ring to question renewal quote so Very satisfied and hope we are as well supported if we ever do need a claim… Read Full Review

Customer_Team's Comment

Written on: 18/01/2021

Hi,

Thank you for your 5 star review. We're pleased to hear we are providing you with a policy that suits your needs at a competitive price.

Many Thanks,
Dial Direct Social Media Team

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★☆☆☆☆

“Worst insurance ever”

Written on: 15/01/2021 by DesiraeMonroe294 (1 review written)

They accused me of having an accident when I hadn't, nightmare to resolve. Policy ended up costing twice as much. Charged for changes on the policy even though the errors were not my fault. Now have to pay £60 to leave… Read Full Review

Customer_Team's Comment

Written on: 18/01/2021

Hi,

Thank you for taking the time to leave us your feedback. We're sorry to hear you have not had a 5 star experience with us and have had issues with the CUE process. Unfortunately, we've been unable to locate your details and would like the opportunity to discuss this with you further. Please contact our Customer Service Team and request to speak with our Social Media Team, we'll see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team

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★☆☆☆☆

“Terrible service from start to finish”

Written on: 24/07/2020 by Dwharvey (2 reviews written)

Very poor service I recently had my land rover broken into and 2 doors damaged. Initially quick to react I then had to deal with Markerstudy which was terrible. They arranged collection and inspection at a body shop but the body shop has now informed me it’s being returned unrepaired. 1 lock has been broken so the vehicle cannot even be secured. Not a word from the insurers. Really terrible company and I only regret renewing. After posting this they are now advising a 5 day response. But I… Read Full Review

Customer_Team's Response to Dwharvey's Review

Written on: 27/07/2020

Hi,

We're sorry to hear you're unhappy with the service you've received. Your complaint has been escalated to our Customer Relations Team who will be in contact with you shortly.

Many Thanks,
Dial Direct Social Media Team.

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Grahambond's Response to Dwharvey's Review

Written on: 27/11/2020

Very good no problems at all

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Dwharvey's Response to Dwharvey's Review

Written on: 27/07/2020

Additional to the above is you never get to deal with Dial Direct as all dealings are with Markerstudy who are the underwriters.
The phoned on friday to ask if i would accept £1200 less my excess to have the car back un-repaired !
I am totally puzzled by this company !

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★★★★★

“Easy to complete”

Written on: 10/06/2020 by theodorgee (1 review written)

I found dial direct from a price comparison site. I always dread changing insurance company but in this case, it was clear and easy.My documentation was available within seconds of completion… Read Full Review

Customer_Team's Response to theodorgee's Review

Written on: 11/06/2020

Hi,

Thank you for your review. We are pleased to hear that you found the process of setting up the policy easy.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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Grahambond's Response to theodorgee's Review

Written on: 27/11/2020

First class company

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★☆☆☆☆

“Do not get insured with dial direct”

Written on: 05/05/2020 by Scott12754 (1 review written)

Ended up getting paid out 1200 pounds for a 2000 van. Trust me this insurance company is there for your money NOT FOR YOU. STAY AWAY… Read Full Review

Customer_Team's Response to Scott12754's Review

Written on: 06/05/2020

Hello,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience and would like to look into this further for you. In order for us to do this, please contact our Customer Service Team, request to speak with our Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Easy peasy...”

Written on: 22/04/2020 by BrowD (1 review written)

Very straight forward way to insure, web site is easy to navigate and the price was the best on comparison site. Recommend using them… Read Full Review

Customer_Team's Response to BrowD's Review

Written on: 23/04/2020

Hi,

Thank you for your 5 star review. We are pleased to hear that you found our website easy to use.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Very helpful”

Written on: 19/04/2020 by lilpet (1 review written)

The lady I spoke to was very helpful and explained things I was unsure of. Car insurance sorted that day without any problems. Good price insurance… Read Full Review

Customer_Team's Response to lilpet's Review

Written on: 23/04/2020

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Very easy”

Written on: 12/04/2020 by CRF1947 (1 review written)

Very easy, no problems, very good price… Read Full Review

Customer_Team's Response to CRF1947's Review

Written on: 15/04/2020

Hi,

Thank you for your review. We are pleased to hear that you are happy with your policy and our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★☆☆☆☆

“Appalling service”

Written on: 07/04/2020 by MaxKemps (1 review written)

Absolutely disgusting customer service; it seemed you are asking for a favour. Very misleading quote - increased premium after a week stating I did not provide necessary documents. Due to internal error, policy was cancelled after 2 weeks even though I followed instructions accordingly. No professionalism at all. Avoid unless you want to be just another number in their statistics… Read Full Review

Customer_Team's Response to MaxKemps's Review

Written on: 15/04/2020

Hello,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further for you, please contact our Customer Service Team and request to speak with the Social Media Team, we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Well impressed”

Written on: 07/04/2020 by York306 (1 review written)

The price compared to other sites are fantastic More cover than other sites, better value for money Don’t know how they do it… Read Full Review

Customer_Team's Comment

Written on: 08/04/2020

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Excellent Customer Service”

Written on: 01/04/2020 by Allan248 (1 review written)

Website and Call centre both excellent - really surprised at high level of customer care… Read Full Review

Customer_Team's Comment

Written on: 02/04/2020

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Fantastic”

Written on: 28/03/2020 by Gardner357 (1 review written)

So easy to use the site, simple and straight forward. Can't fault direct dial at all. Would recommend these guys to anyone looking for car insurance … Read Full Review

Customer_Team's Comment

Written on: 30/03/2020

Hi,

Thank you for your review and recommendations. It is great to hear that you found the process of setting up your policy easy.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Efficient, friendly, professional”

Written on: 27/03/2020 by GreysonChurchill1994 (1 review written)

I've had two contacts with Dial Direct now. They were the cheapest for the my truck insurance and gave me a follow up call to check a few details. The person was friendly, efficient and professional. I then had to cancel my insurance (due to the current situation) and used their live-chat. There was no messing around, efficient and a lot of kind understanding. I will absolutely be back and definitely recommend to anyone else. Thank you… Read Full Review

Customer_Team's Comment

Written on: 30/03/2020

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Car & small van insurance”

Written on: 26/03/2020 by Blaketi318 (1 review written)

Great value and the whole on-line process was simple & straightforward. No phone calls, no queuing, all done in just a few minutes. I’d be happy to recommend to family & fruends… Read Full Review

Customer_Team's Comment

Written on: 30/03/2020

Hi,

Thank you for your review. We are pleased to hear that you found the process of setting up the policy easy and that you would happily recommend us to others.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★☆☆☆☆

“Not the best value”

Written on: 22/03/2020 by Al1550 (1 review written)

We were told by the representative we could take out insurance fin the business name but only when the documents arrived and Dial Direct where challenged found it was to the contrary. Based on this the prices where also higher than other Companies who were offering better value for money… Read Full Review

Customer_Team's Response to Al1550's Review

Written on: 23/03/2020

Hi,

Thank you for your review. We are sorry to hear that you have had a bad experience. In order for us to look into this further, please contact our Customer Service Team and request to speak with the Social Media Team, we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Overall experience was very good and cost effective ”

Written on: 19/03/2020 by Cliffwood (1 review written)

Overall experience was very good and cost effective… Read Full Review

Customer_Team's Response to Cliffwood's Review

Written on: 20/03/2020

Hi,

Thank you for your review. We are pleased to hear that you are happy with your policy and our service.
We look forward to your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Really amazing”

Written on: 19/03/2020 by Peyton121 (1 review written)

Great service online application sorted in under 5 min documents portal is really handy policy wording is very clear and easy to understand… Read Full Review

Customer_Team's Comment

Written on: 20/03/2020

Hi,

Thank you for your review. We are pleased to hear that you are happy with your policy and our service.
We look forward to your continued custom.

Many Thanks,
Dial Direct Social Media Team

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