Dial Direct Insurance Reviews

★★★★☆
4.4 / 5
90% of users recommend this
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  • Value For Money

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Dial Direct Insurance

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Latest Reviews

★★★★★

“Excellent Customer Service”

Written on: 01/04/2020 by Allan248 (1 review written)

Website and Call centre both excellent - really surprised at high level of customer care… Read Full Review

Customer_Team's Comment

Written on: 02/04/2020

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Fantastic”

Written on: 28/03/2020 by Gardner357 (1 review written)

So easy to use the site, simple and straight forward. Can't fault direct dial at all. Would recommend these guys to anyone looking for car insurance … Read Full Review

Customer_Team's Comment

Written on: 30/03/2020

Hi,

Thank you for your review and recommendations. It is great to hear that you found the process of setting up your policy easy.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Efficient, friendly, professional”

Written on: 27/03/2020 by GreysonChurchill1994 (1 review written)

I've had two contacts with Dial Direct now. They were the cheapest for the my truck insurance and gave me a follow up call to check a few details. The person was friendly, efficient and professional. I then had to cancel my insurance (due to the current situation) and used their live-chat. There was no messing around, efficient and a lot of kind understanding. I will absolutely be back and definitely recommend to anyone else. Thank you… Read Full Review

Customer_Team's Comment

Written on: 30/03/2020

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Car & small van insurance”

Written on: 26/03/2020 by Blaketi318 (1 review written)

Great value and the whole on-line process was simple & straightforward. No phone calls, no queuing, all done in just a few minutes. I’d be happy to recommend to family & fruends… Read Full Review

Customer_Team's Comment

Written on: 30/03/2020

Hi,

Thank you for your review. We are pleased to hear that you found the process of setting up the policy easy and that you would happily recommend us to others.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★☆☆☆☆

“Not the best value”

Written on: 22/03/2020 by Al1550 (1 review written)

We were told by the representative we could take out insurance fin the business name but only when the documents arrived and Dial Direct where challenged found it was to the contrary. Based on this the prices where also higher than other Companies who were offering better value for money… Read Full Review

Customer_Team's Response to Al1550's Review

Written on: 23/03/2020

Hi,

Thank you for your review. We are sorry to hear that you have had a bad experience. In order for us to look into this further, please contact our Customer Service Team and request to speak with the Social Media Team, we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Overall experience was very good and cost effective ”

Written on: 19/03/2020 by Cliffwood (1 review written)

Overall experience was very good and cost effective… Read Full Review

Customer_Team's Response to Cliffwood's Review

Written on: 20/03/2020

Hi,

Thank you for your review. We are pleased to hear that you are happy with your policy and our service.
We look forward to your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Really amazing”

Written on: 19/03/2020 by Peyton121 (1 review written)

Great service online application sorted in under 5 min documents portal is really handy policy wording is very clear and easy to understand… Read Full Review

Customer_Team's Comment

Written on: 20/03/2020

Hi,

Thank you for your review. We are pleased to hear that you are happy with your policy and our service.
We look forward to your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★☆

“Gd price,package & service”

Written on: 18/03/2020 by josephmurphy (1 review written)

They where simple the best deal by price,service and perks, ecxellent staff to talk to and helpful including there online services which makes doing things more easy, would recommend to friends… Read Full Review

Customer_Team's Response to josephmurphy's Review

Written on: 19/03/2020

Hi,

Thank you for your review. We are pleased to hear that you are happy with your policy and our service.
We look forward to your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★☆☆☆☆

“terrible sign up process”

Written on: 15/03/2020 by Octavio138 (1 review written)

too many questions, many of which I did not know the answer to without hunting through 30year old paperwork!… Read Full Review

Customer_Team's Comment

Written on: 16/03/2020

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had this experience. In order for us to look into this further, please contact our Customer Service Team and request to speak with the Social Media Team.

Many Thanks.
Dial Direct Social Media Team

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★★★★★

“Easy, clear, efficient”

Written on: 06/03/2020 by 76draven (1 review written)

Very easy to take out the insurance, everything you need to know is there and easily accessible. Straight forward, to the point and done in a matter of minutes. I would definitely recommend to friends, family, anybody really. What you get for your money is probably one of the best offers out there, well, it certainly was for me, no hidden costs like others I have used in the past. I imagine I will be with these for many years to come… Read Full Review

Customer_Team's Response to 76draven's Review

Written on: 09/03/2020

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Easy, efficient”

Written on: 03/03/2020 by Jonah165 (1 review written)

Easy to use. Great and effective service. Cheap but with loads of extras. I got RAC recovery, legal assistance and windscreen cover thrown in. Easy and efficient… Read Full Review

Customer_Team's Comment

Written on: 04/03/2020

Hi,

Thank you for your review. We are pleased to hear that you are happy with our service and the level of cover provided.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Easy to use ”

Written on: 02/03/2020 by RonaldRogers442 (1 review written)

I found this site easy to understand the steps to purchase car insurance. I would reccomend Dial Direct to my friends and anyone looking for car insurance… Read Full Review

Customer_Team's Comment

Written on: 03/03/2020

Hi,

Thank you for your review and recommendations. It is great to see that you found the process of setting up the policy easy.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“No faffing about”

Written on: 28/02/2020 by BusinessLady (1 review written)

Very pleased with the easy to use portal. Met me informed of everything. Pleasant staff on the phone and things sorted out for easily… Read Full Review

Customer_Team's Response to BusinessLady's Review

Written on: 28/02/2020

Hi,

Thank you for your review. We are pleased to hear that you found the process of setting up the policy easy and that you are happy with our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Cheaper and more to offer”

Written on: 27/02/2020 by LisaJane85 (1 review written)

I went through a comparison website after receiving my quote from a previous insurer just to see if I could get costs down. I clicked onto every additional extra just out of curiosity to see how much it could be elsewhere. I was amazed when I found my quote with Dial Direct as it was £20 Cheaper per month with all extras PLUS car recovery. So now I don't have to worry about looking at prices for that, and because it's all included in one monthly price and cheaper I can budget so much better… Read Full Review

Customer_Team's Response to LisaJane85's Review

Written on: 28/02/2020

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Excellent service”

Written on: 27/02/2020 by 1993Beck (1 review written)

Overall very happy with the price and after care… Read Full Review

Customer_Team's Comment

Written on: 28/02/2020

Hi,

Thank you for your review. We are pleased to hear that you are happy with your policy and our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★☆

“They made it easy”

Written on: 26/02/2020 by fudel (1 review written)

I hate being online but Direct Dial made all the steps pretty easy. Their price was the lowest too. Well done… Read Full Review

Customer_Team's Response to fudel's Review

Written on: 27/02/2020

Hi,

Thank you for your review. It is great to hear that you are happy with your policy and found our website easy.

Many Thanks,
Dial Direct Social Media Team

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★★★☆☆

“new insurance ”

Written on: 25/02/2020 by Lmordecai (1 review written)

I’ve just taken insurance out. Easy to do online. It wasn’t the cheapest but I think it will suit my needs. Time will tell if they are true and fair if I ever need to make a claim in the next 12 months. However it seems I was with this insurer last year as well. When they sent me a renewal figure it was approx £74 more expensive than last year so I went online to get a better quote and it turned out it was with the same company. Now I have found out that as well as taking my new premium… Read Full Review

Customer_Team's Response to Lmordecai's Review

Written on: 26/02/2020

Hi,

Thank you for bringing this to our attention. We are sorry to hear that you have had this experience. In order for us to look into this further, please contact our Customer Service Team and request to speak with the Social Media Team.

Many Thanks.
Dial Direct Social Media Team

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★★★★★

“Very pleased ”

Written on: 25/02/2020 by Hawthy (1 review written)

First time I’ve used Dial Direct , and I have to say that, their customer service is very good and ease of insuring my van very simple. And most importantly,they were a lot cheaper than my previous Insurance company. Of course the proof of good service is on how they deal with a claim, let’s hope I never have to find out… Read Full Review

Customer_Team's Response to Hawthy's Review

Written on: 26/02/2020

Hi,

Welcome to Dial Direct! We are pleased to hear that you are happy with your policy and our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Excellent service”

Written on: 22/02/2020 by rsk03guitar (1 review written)

Having had my renewal from Churchill, I decided to compare policies using a well know comparison website ... I'm glad I did! Dialdirect came out tops on price AND quality. My previous insurer wanted to charge me extra for taking their 'legal liability' option and extra for their emergency home cover. I was surprised that dialdirect included these 'extras' at no extra cost AND were cheaper by about £30.00 (annually) for our annual buildings insurance. The process of walking through the… Read Full Review

Customer_Team's Response to rsk03guitar's Review

Written on: 22/02/2020

Hi,

Thank you for your review. We are pleased to hear that you are happy with your policy and our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

Reply to this comment

Customer_Team's Response to rsk03guitar's Review

Written on: 22/02/2020

Hi,

Thank you for your review. We are pleased to hear that you are happy with your policy and our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Courteous and efficient”

Written on: 21/02/2020 by kateturnor (1 review written)

I'm very impressed with this company. They are easy to deal with, attentive, courteous, competitively priced and efficient… Read Full Review

Customer_Team's Response to kateturnor's Review

Written on: 22/02/2020

Hi,

Thank you for your review. We are pleased to hear that you are happy with your policy and our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

Reply to this comment

Customer_Team's Response to kateturnor's Review

Written on: 22/02/2020

Hi,

Thank you for your review. We are pleased to hear that you are happy with your policy and our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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