Dial Direct Car Insurance Reviews

★★★★☆
4.3 / 5
87.9% of users recommend this
  • Customer Service

  • Value For Money

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Media Gallery for Dial Direct Car Insurance

Dial Direct Car Insurance

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Latest Reviews

★★★★☆

“Very pleased customer”

Written on: 22/10/2018 by khFlynn189 (1 review written)

I found this policy on a compare website and it matched my original policy . I was delighted with the price and also the fact that it included breakdown service. I've also had a follow up call to ensure that I'm happy with their service… Read Full Review

Customer_Team's Comment

Written on: 23/10/2018

Hi,
Thank you for your 4 star review.
We are pleased to hear we have provided you with a policy that suits your needs at a competitive price.
Thanks,
Dial Direct Social Team.

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★★★★★

“Happy so far!”

Written on: 20/10/2018 by missmarie60 (1 review written)

I have just insured with this company at a very competitive price, I made a mistake with my cover start date but a quick phone call soon put that right, so far my experience with Dialdirect has been hassle free and saved me money. Thats me happy for the next 12 months!… Read Full Review

Customer_Team's Response to missmarie60's Review

Written on: 22/10/2018

Hi,

Thank you for your review. It is great to hear that we could offer a policy that suits your needs at a competitive price.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★☆

“Very competitive price”

Written on: 17/10/2018 by Kailey164 (1 review written)

Very competitive price when going on comparable web sites and the reviews were good which is very important to me… Read Full Review

Customer_Team's Comment

Written on: 19/10/2018

Hi,
Thank you for your 4 star review. We are pleased to hear we have provided you with a competitive priced policy.
Thanks,
Dial Direct Social Team.

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★★★★★

“A lot for your money”

Written on: 17/10/2018 by timbrosnan (1 review written)

After using the price comparison site, I selected Dial Direct for value for money and the fact they were offering breakdown cover as well which was important to me. Also the fact you could add on on the website and see clearly how much it was costing with no hidden costs. There were cheaper companies but they weren't offering all the services… Read Full Review

Customer_Team's Response to timbrosnan's Review

Written on: 17/10/2018

Hi,

Thank you for your review. It is great to hear that you are happy with the amount of cover provided.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★☆

“Easy to understand and straightforward”

Written on: 15/10/2018 by JadynJones40 (1 review written)

This insurance was easy to complete and really straightforward as I am not very good with computers it is definitely value for money a almost half of my last year's and it was nice to receive a courtesy call tower of i needed to query anything… Read Full Review

Customer_Team's Comment

Written on: 16/10/2018

Hi,

Thank you for your 4 star review. It is great to hear that you found the process easy.

Many Thanks,
Dial Direct Social Media Team

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★★★★☆

“Simple straight forward”

Written on: 15/10/2018 by nzRoach368 (1 review written)

Fast simple cheap and very courteous after market… Read Full Review

Customer_Team's Comment

Written on: 16/10/2018

Hi,

Thank you for your review. It is great to hear you are happy with your policy and our service.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“very good service”

Written on: 15/10/2018 by chrisjones1968 (1 review written)

polite,prompt,perfect… Read Full Review

Customer_Team's Response to chrisjones1968's Review

Written on: 16/10/2018

Hi,

Thank you for your review. It is great to hear that you are happy with our service.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Saved 50% on my renewal plus”

Written on: 11/10/2018 by HungryMick (1 review written)

I have been with Elephant.com for 6 years and on renewal date they have always matched the quote of the cheapest alternative. I always search using comparison sites. This year they requested £304 and I waved them goodbye. Dial Direct were Not the cheapest, there was a £4 cheaper alternative. But then I spotted that Dial Direct were including RAC breakdown for a full year in the quoted price. So for £160 I was able to get full insurance and breakdown. It got better..because I had searched… Read Full Review

Customer_Team's Response to HungryMick's Review

Written on: 12/10/2018

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Easy set up no obstruction ”

Written on: 10/10/2018 by mickwilliamson (1 review written)

I was insured with Churchill with my last car and the quote I got was £300 more than with Dial Direct absolute saving I have another car with Churchill and house insurance guess what I’ll be doing when there due, moving on Go on give Dial Direct a call you will be surprised… Read Full Review

Customer_Team's Response to mickwilliamson's Review

Written on: 12/10/2018

Hi,

Thank you for your 5 star review. We are pleased to hear that we could offer a policy that suits your needs at a competitive price.

Many Thanks,
Keri,

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★★★★★

“Just renewed.”

Written on: 10/10/2018 by Hannabx91 (1 review written)

Just taken out my car insurance with Direct Dial and so far so good. The proof of the pudding is in the eating but i hope not to have to claim at all. The price through a comparison site was very good and very competitive however perhaps in future their add ons' could offer more and higher coverage to compare with other well known motor ins' providers like Saga who were only a little dearer… Read Full Review

Customer_Team's Comment

Written on: 12/10/2018

Hi,

Thank you for your 5 star review. We are pleased to hear that you are happy with our service.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Excellent Straightforward Insurance ”

Written on: 10/10/2018 by MrPad (1 review written)

I chose Dial Direct from a list of quotes offered to me from Compare the Market, what attracted me to them was the inclusive breakdown and legal cover, some of the other quotes where cheaper but by the time you include the “extras” it proved to be more expensive. I would definitely recommend Dial Direct for their customer service too, I had a courtesy call to check everything was ok with the insurance and the good thing is all my documents are available online too.!! Good work Dial Direct… Read Full Review

Customer_Team's Response to MrPad's Review

Written on: 12/10/2018

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Car insurance quotes ”

Written on: 08/10/2018 by FelicityPowell (1 review written)

Just renewed my car insurance with you , I’m very pleased with the quote and cover provided, car breakdown included so a win win situation… Read Full Review

Customer_Team's Comment

Written on: 10/10/2018

Hi,

Thank you for your review. It is great to hear that you are happy with the amount of cover provided.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Competitive price”

Written on: 06/10/2018 by Prince219 (1 review written)

The price quoted was very competitive. It was very easy to tailor make your final policy. Easy to use web site… Read Full Review

Customer_Team's Comment

Written on: 08/10/2018

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs.
Thanks,
Dial Direct Social Team.

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★★★★★

“Pleasant easy experience ”

Written on: 05/10/2018 by Viv1966 (1 review written)

I chose Dial Direct on a price comparison site, based on the policy having all the features I want and at a competitive premium. The website and application were simple, clear and easy to navigate as was the payment. Having been accepted, I have received emails and a phone call and must say I’m impressed with the prompt, polite and efficient customer service. The online self service centre is very useful. I would have no hesitation in recommending Dial Direct… Read Full Review

Customer_Team's Response to Viv1966's Review

Written on: 08/10/2018

Hi,
We always aim to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

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★★★★★

“Great value for money everything i need included at no...”

Written on: 05/10/2018 by HaroldPope (1 review written)

Great value for money everything i need included at no extra cost… Read Full Review

Customer_Team's Comment

Written on: 08/10/2018

HI,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy at a competitive price.
Thanks,
Dial Direct Social Team.

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★★★★★

“Quick, easy and reasonable”

Written on: 05/10/2018 by AthenaGreer182 (1 review written)

Excellent value car insurance. I had to make a change within a day and I didn't have to wait 'hours' on the phone to get talking to somebody. Fantastic customer service… Read Full Review

Customer_Team's Comment

Written on: 08/10/2018

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with fantastic service.
Thanks,
Dial Direct Social Team.

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★★★★★

“very very good”

Written on: 04/10/2018 by xqLeonard26 (1 review written)

very easy to talk to someone and very helpful, came up as the cheapest… Read Full Review

Customer_Team's Comment

Written on: 05/10/2018

Hi,

Thank you for your review. We are pleased to hear that we could offer a policy that suits your needs at a competitive price.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“efficient; Helpful.”

Written on: 03/10/2018 by Stuartgerwyn (1 review written)

Very happy so far. Although setting up my service centre account was slightly fiddly it was quickly rectified.As for customer service; it couldn't have been more helpful. They were very polite and tried to make sure everything was understandable. All in all a good experience. Once my account was set up then accessing the PDF documents was simple and I downloaded them with no problem… Read Full Review

Customer_Team's Response to Stuartgerwyn's Review

Written on: 04/10/2018

Hi,

Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★☆☆

“Common sense prevailed!!”

Written on: 02/10/2018 by JadyKaiJai (1 review written)

Look I keyed in my car reg and choose the quote as it was the cheapest, Oops meant to get car insurance for my wife's car ahhhhhhh! Called Dial Direct straight away, they said id have to pay the cancellation fee even though insurance didn't start for another 2 weeks (be warned about this) They asked my wife's car details and said well have it ready when you come back and tell us to go ahead! So I go back on Dial Direct, clear my cache etc and see how much....woah no chance! At this point… Read Full Review

Customer_Team's Response to JadyKaiJai's Review

Written on: 03/10/2018

HI,

Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. However, we are pleased that the issues have since been resolved. If you have any further concerns, please contact our Customer Service Team and request to speak with our Social Media Team.
Many Thanks,
Dial Direct Social Media Team

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★☆☆☆☆

“ONLINE SIGN UP BEWARE have you called old insurer?”

Written on: 02/10/2018 by crotchgoblin (1 review written)

ONLINE SIGN UP seemed so easy & went like a dream as the quote came from reputable compare site i thought yes that looks excellent cover i want - excess i want - call out for break downs i want - all good ? IT IS FOR 5-7 DAYS THATS HOW LONG THEY TAKE TO CONTACT YOU TO TELL YOU ITS GONE UP FOR CALLING YOUR OLD INSURANCE COMPANY!!!! ANY CALL TO YOUR COMPANY CAN BE DEEMED A CLAIM THIS THEY CLAIM MEANS YOU LIED WHEN SIGNING UP ( I DID NOT!! ) I HAVENT HAD OR HAD AGAINST ME A CLAIM AT ALL -… Read Full Review

Customer_Team's Response to crotchgoblin's Review

Written on: 03/10/2018

Hi,

Thank you for your bringing this to our attention. We are sorry to hear that you have had a bad experience. We would like to look into this further for you, please could you call our Customer Service Team and Social Media Team and we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team

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