Dial Direct Car Insurance Reviews

★★★★☆
4.3 / 5
87% of users recommend this
  • Customer Service

  • Value For Money

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Dial Direct Car Insurance

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Latest Reviews

★★★★★

“Car Insurance”

Written on: 21/04/2018

Dialdirect were very easy to contact, very helpful staff offering a first class product at a good price, will definitely use them again… Read Full Review

Customer_Team's Comment

Written on: 23/04/2018

Hi,

Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Easiest way to buy excellent value insurance!”

Written on: 20/04/2018 by shNewman233 (1 review written)

Superb way to buy excellent value insurance. Clearly explained throughout the process and left me very happy with the results. Will use again next year without a doubt! Cannot recommend highly enough… Read Full Review

Customer_Team's Comment

Written on: 20/04/2018

Hi,

Thank you for your review and recommendation. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“A quality product at an excellent price and simple to...”

Written on: 18/04/2018 by Woods66 (1 review written)

I would recommend this company to family and friends… Read Full Review

Customer_Team's Response to Woods66's Review

Written on: 19/04/2018

Hi,

Thank you for your review and recommendation. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“Value for money ”

Written on: 17/04/2018 by Burtonhb87 (1 review written)

Very pleased with direct line car insurance .Easy to access and value for money… Read Full Review

Customer_Team's Comment

Written on: 17/04/2018

Hi,

Thank you or your review. We are pleased to hear that you are happy with the policy and our service.
We look forward to keeping up the 5 star standard and your continued custom.

Many Thanks,
Dial Direct Social Media Team

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★★★★★

“What you see is what you get.”

Written on: 15/04/2018

I found this company on moneysupermarket.com. The offered a fully comp care insurance policy with everything I needed to insure I had peace of mind. Also the price quotes was the price I paid when I called to check and the staff were very clear and precise in the policy itself. 1st Class service and cost… Read Full Review

Customer_Team's Comment

Written on: 16/04/2018

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs at a competitive price.
Thanks,
Dial Direct Social Team.

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★★★★★

“Car insurance made easy ”

Written on: 14/04/2018 by kzWilson8 (1 review written)

So easy to complete the form and clear products details, selection of supplementary add ons clear and simple. Excellent post selection communication and service for downloading documents with straightforward instructions… Read Full Review

Customer_Team's Comment

Written on: 16/04/2018

Hi,
We always aim to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

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★★★★☆

“good service”

Written on: 13/04/2018 by Braydon490 (1 review written)

very happy with the service I received very helpful staff… Read Full Review

Customer_Team's Comment

Written on: 16/04/2018

Hi,
Thank you for your 4 star review. We are glad to hear you are happy with the service we have provided.
Many Thanks,
Dial Direct Social Team.

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★★★★☆

“everything easy to do and highly recomended”

Written on: 12/04/2018 by Timmonssq416 (1 review written)

everything easy to do and highly recomended… Read Full Review

Customer_Team's Comment

Written on: 12/04/2018

Hi,
Thank you for your 4 star review. We are pleased to hear you have had an easy journey with us and we appreciate your recommendations.
Thanks,
Dial Direct Social Team.

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★★★★☆

“great price ”

Written on: 12/04/2018 by Jayleneh1949 (1 review written)

Couldn't be beaten on price when including breakdown cover… Read Full Review

Customer_Team's Comment

Written on: 12/04/2018

Hi,
Thank you for your 4 star review. We are pleased to hear we have provided you with a competitive priced policy that suits your needs.
Thanks,
Dial Direct Social Team.

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★★★★★

“Dial Direct Car Insurance”

Written on: 11/04/2018 by gjmccartney (1 review written)

Took policy with breakdown and other bolt-ons. Very competitive on price, easy to use customer website and free to make alterations e.g. address change if required. Can't comment on service when making a claim and hopefully won't have to, but initial process, customer service framework and cost is hard to beat… Read Full Review

Customer_Team's Response to gjmccartney's Review

Written on: 12/04/2018

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs at a competitive price.
Thanks,
Dial Direct Social Team.

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★★★★★

“Seamless transition great service!”

Written on: 09/04/2018 by Sheridan268 (1 review written)

A real pleasure to deal with and good follow up customer service.Would highly recommend them!… Read Full Review

Customer_Team's Comment

Written on: 10/04/2018

Hi,
Thank you for your 5 star review. We are glad to hear you are happy with our service and we appreciate your recommendations.
Thanks,
Dial Direct Social Team.

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★★★★★

“good value insrance”

Written on: 06/04/2018 by Jesus73 (1 review written)

Did this insurance online it was easy to use. Clear what you wanted and at a good price got a call back to make sure that i was happy with everything… Read Full Review

Customer_Team's Comment

Written on: 06/04/2018

Hi,

Thank you for your review. It is great to hear that you are happy with the policy and our service.
We look forward to keeping up the 5 star standard and your continued custom.
Many Thanks,
Keri.

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★★★★☆

“Efficient”

Written on: 05/04/2018 by lzHumphrey331 (1 review written)

Please with package offered and the fact that this company is sympathetic towards needs of a policyholder that has 2 vehicles… Read Full Review

Customer_Team's Comment

Written on: 05/04/2018

Hi,
Thank you for your 4 star review. We are glad to hear we have provided you with a policy that suits your needs.
Thanks,
Dial Direct Social Team.

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★☆☆☆☆

“At least Bonnie and Clyde wore masks !!!!! ”

Written on: 02/04/2018

Additional Charges .. BEWARE There was an anomally with previous insurer (AXA) who had mistakenly put a key claim as vehicle claim. Direct Dial without notice took an addiotnal £124 from my card. A letter arrived three days later dated the day of the takem funds as king for clarity on the claim. They had email address / mobile phone details etc. They requested proff that took sometime to gain from AXA but thye promised to refund the money. i sent the proof asking for the refund or a reason… Read Full Review

Customer_Team's Comment

Written on: 03/04/2018

Hi,
We are sorry to hear you have had a bad experience and we would like to investigate this for you. Please can you contact our Customer Service Department and ask to speak with our Social Team so we can see what we can do to help.
Kind Regards,
Dial Direct Social Team.

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★★☆☆☆

“Read the policy”

Written on: 28/03/2018 by Kazzywood (1 review written)

Easy to use but the main dissatisfaction is that they do not follow through with what they say is included in the price comparison website. I will not deal with them after this year… Read Full Review

Customer_Team's Response to Kazzywood's Review

Written on: 29/03/2018

Hi,
We are sorry to hear you have had a bad experience and we would like to look into this for you. Please can you contact our Customer Service Department and ask to speak with our Social Team.
Kind Regards,
Dial Direct Social Team.

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★★★★★

“Excellent service ”

Written on: 28/03/2018 by Wentworth464 (1 review written)

Dial Direct provided me with my car insurance, the Website direct from moneysupermarket.com was easy and very professional, I received the documents promptly, then instructed to register to the online service which was very easy and clear. Also received a number of emails that were helpful as well as a professional follow-up phone call, so all in all the service I got was 5* oh and I received the cheapest quote out there for what I needed well done Direct Dial. … Read Full Review

Customer_Team's Comment

Written on: 28/03/2018

Hi,
Thank you for taking the time to share your experience. We are pleased to hear you are happy with the service we have provided and we look forward to keeping up the 5 star standard.
Thanks,
Dial Direct Social Team.

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★★★★★

“quick straightforward cover”

Written on: 27/03/2018 by harasbyjack (1 review written)

I bought this insurance online and was impressed by the straight forward process of getting car insurance. The price was the best for what I needed and the company rang to have a chat about my cover a couple of days after purchasing online. The phone call was friendly and helpful, with not too much up selling! the documents were available for me to download straight away and the whole experience has been better than I expected and nicer than the usual hassle of finding the right insurance for… Read Full Review

Customer_Team's Response to harasbyjack's Review

Written on: 28/03/2018

Hi,
We always aim to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Many Thanks,
Dial Direct Social Team.

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★★★★★

“Great service from Dialdirect”

Written on: 27/03/2018 by 98Nielsen (1 review written)

Easy to understand. Quick and no faffing about. Didn’t try to talk me into extras and explained everything well. I would certainly recommend to friends and family. Was with Direct Line for over 20yrs and they increased my policy by £120 and they couldn’t give me a reason why… Read Full Review

Customer_Team's Comment

Written on: 27/03/2018

Hi,
We always aim to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

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★★☆☆☆

“Beware of prices!!!!”

Written on: 24/03/2018 by JAC15 (1 review written)

Bought through compare the website. Policy was advertised as £152, proceeded to payment and £252 was taken. Was promised a callback, nobody has bothered! Seemed more concerned with feedback about them than my problem. Policy price very misleading and cover given once you pay is nit always what was initially promised. Poor customer service in my opinion… Read Full Review

Customer_Team's Response to JAC15's Review

Written on: 26/03/2018

Hi,
We are sorry to hear you have had a bad experience and we would like to investigate this for you. Please can you contact our Customer Service Department and ask to speak with the Social Team.
Many Thanks,
Dial Direct Social Team.

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★★★★★

“Very thorough”

Written on: 22/03/2018 by moppytop (1 review written)

This insurance company is very focused on customer satisfaction. I would highly recommend them for this reason… Read Full Review

Customer_Team's Response to moppytop's Review

Written on: 23/03/2018

Hi,
Thank you for your 5 star review. We are glad to hear you are happy with our service and we look forward to keeping up the 5 star standard.
We also appreciate your recommendations.
Thanks,
Dial Direct Social Team.

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