Next Sofa Reviews

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Latest Reviews

★★★★★

“Great service”

Written on: 10/12/2017

After reading the frankly dreadful reviews here I didn't have high hopes of my Austell sofa being successfully delivered when they said it would be. I was informed when I ordered it that there would be a 7-8 week wait which was fine. I got plenty of texts letting me know what was happening at each stage and the opportunity to change the delivery date should I want to. On delivery day, the van and 2 guys turned up bang in the middle of the 2 hour slot I'd been given. They were friendly… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 06/12/2017 by Andy320 (1 review written)

After waiting longer than told, we after 7 weeks received wrong sofa, then refused to take away, delivery men traipse mud in your house and break ornaments, and tell u to F off down the phone, do not waste your money I will never buy from next again!!!… Read Full Review

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★☆☆☆☆

“Not practical sofas only good for display purposes!”

Written on: 04/11/2017 by Sophia326 (1 review written)

After buying sofas from DFS for many years I decided to go for more stylish sofas from Next. My first set of sofas arrived in February this year looked fabulous until the shading appeared every time you sat on them looked like wet patches the foam also started bulging out the technician said it was due to manufacturing and the material hadn't been pulled tight enough so it was sagging. Have to say customer services were amazing they offered my new sofas so I ordered the Ashford sofas in April… Read Full Review

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N14Aba's Comment

Written on: 06/11/2017

I have had the same thing happen to me!!! I bought the Ashford. Technician said cushions were poor quality and replaced them and now they're worse!!! I contacted Next which is no easy task. Takes ages to get through to them. They finally said I could pick another sofa which I am currently waiting on. If the Same happens again then I will be expecting a full refund.

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N14Aba's Comment

Written on: 06/11/2017

I have had the same thing happen to me!!! I bought the Ashford. Technician said cushions were poor quality and replaced them and now they're worse!!! I contacted Next which is no easy task. Takes ages to get through to them. They finally said I could pick another sofa which I am currently waiting on. If the Same happens again then I will be expecting a full refund.

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★★☆☆☆

“sofa review”

Written on: 23/10/2017 by MelaniePayne154 (1 review written)

First time bought Next corner sofa, only lasted 2 yrs something inside of sofa broken. Therefore when sit in it makes thud, will never buy another sofa from Next. Its the first and last time should have looked at reviews… Read Full Review

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★☆☆☆☆

“Next Delivery Service is a Shambles Bordering on...”

Written on: 21/10/2017 by holland2304 (1 review written)

I ordered 2 sofas from NEXT in August for delivery early November, I was delighted when I received an email saying delivery would be on the 21st of October and they would email, me a delivery time closer to the date. The week prior to delivery I received countless emails and texts telling me delivery would be between 11:00 - 13:00. On delivery day I received a text at 13:05 telling me they were very sorry but they were unable to make the delivery and would text me a new time and… Read Full Review

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★☆☆☆☆

“Shockingly bad quality”

Written on: 17/10/2017 by Ian-Shenfield (1 review written)

Have purchased Next furniture many times over the years, however the recent purchase is shockingly bad, the seat cushions on the extra large Stratus IV sofa move inside the covers, every time someone sits on them the stitching rolls underneath the cushions, this has happened from day one and after 4 months I contacted them as the covers are getting so baggy from keep adjusting, Next have advised there is no fault and the case is closed, I have tried to advise it is a design fault as they have… Read Full Review

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★☆☆☆☆

“2nd time not so good”

Written on: 25/09/2017 by 155Dickinson (1 review written)

We purchased Next furniture some 4 years ago and were very satisfied with the quality and how the furniture went together Our 2nd experience has been nothing but problems, we purchased 5 wardrobes, 3 from Italy and 2 from Poland. The 3 Italian robes were of very poor quality and Next now use a very poor cam and dowel system, even when you follow their instruction about the '2'o clock lock' the units still came apart, we ended up puting screws into the side of the robes to hold them… Read Full Review

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★★☆☆☆

“Sloppy back rests, floppy cushions”

Written on: 25/07/2017

Purchased the Stamford Large sofas a couple of months ago. As expensive as they were, the back cushions get squashed and out of shape very quickly. I do not have young children who jump on them either. When sitting on them, the bottom cushion slides forward. An engineer came out and 'measured' the depth/weight of the cushions and stated they had more than the required amount of filling. If that is the case, do not purchase them. They are not at all sturdy. I am still not happy with them, but… Read Full Review

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★★☆☆☆

“bolivia settee and chair awful very poor leather marks .”

Written on: 11/04/2017 by fkDavis1979 (1 review written)

I bought both of them believing that i was buying top quality products from a reputable store but I was disappointed to find that the after service was poor.I had a technician over to look at my problem and he was not really interested in sorting the problem but looking at excuses as to how icould be my fault… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 12/03/2017 by Kolex171 (1 review written)

Absolutely awful the wood inside ours fell apart… Read Full Review

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★★★★★

“Love our garda corner sofa”

Written on: 08/03/2017

Was pleasantly surprised when we had an email saying our sofa and chair was ready for delivery 3 weeks early. We did have a problem when only the chair and footstool were delivered. But 4 days later we had the sofa delivered. Very pleasant delivery guys too. We love the sofa looks lovely. The chair is lovely too. Only criticism is it's a bit stiff were hoping it softens up with usage. Sure it will. Would recommend next Sofas. … Read Full Review

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★★★★★

“Fantastic Garda Sofas”

Written on: 22/02/2017

Having searched the furniture shops for some time, the only ones we really liked were the Garda sofas in NEXT. Our two sofas arrived a fortnight ago, and we are absolutely thrilled with them. We are amazed at the negative reviews as these seem so robust and well made. We are ensuring that we follow the care instructions properly and have every confidence that they will give us many years of service. They arrived far sooner than we expected, and the customer service has been great… Read Full Review

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★☆☆☆☆

“Terrible chemical Smell”

Written on: 08/02/2017 by Dixonuf152 (1 review written)

Sofa lovey, service great. However Sofa had to be returned as after 10 days of windows being open etc the sofa still have a terrible chemical smell. Next were very good and did take it back and send me a new one which I have had for 5 days and the smell is not much better than the first. Having to go home each evening and have all windows and doors open but does not seem to be getting rid of the smell. I don't think this is normal and Next do need to look in to this… Read Full Review

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★★★★★

“Super delivery of furniture”

Written on: 07/02/2017 by Mariosa (1 review written)

Must praise highly the helpfulness, efficiency and punctuality of the team of delivery men who delivered furniture to my home on Monday.6th February, did an excellent job !… Read Full Review

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★★★★★

“Best ever ”

Written on: 27/01/2017 by 203Moser (1 review written)

The title says it all. Having purchased a few sofas over the years this one will be my last .I work night duty and am usually too tired to go to bed so I made do with the sofa. Best sleep ever.would definitely recommend buying furniture from Next, it's well made and well worth the money… Read Full Review

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★☆☆☆☆

“Worst sofa we ever had”

Written on: 25/01/2017 by Blakeev376 (1 review written)

Same here sofa cushions corner sofa never even click together from the start very baggy and uncomfortable only had 12mths… Read Full Review

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★★☆☆☆

“Poor quality snuggle chair”

Written on: 07/01/2017 by Jewel184 (1 review written)

Feather filled cushions have very poor quality material covering them. Losing several feathers every day, the result being they are now very flat. Seat cushion slides forward and has to be repositioned every day. Not at all impressed and will never buy from Next again. Not surprised their sales are heading downwards as their furniture is certainly not cheap to buy, just cheaply made… Read Full Review

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★★☆☆☆

“Easily marked sofa ”

Written on: 26/12/2016 by CatherineQ (1 review written)

In July '16 we received our olive green Bolivia leather sofas from Next- (Marseille). The very next day we noticed a big scratch mark on one of the sofas. Every few days since we have been discovering new scratches and marks on the sofas. This is very disappointing as the sofas are in a second living room which is barely used and we don't have any pets or children living in the house. The seats which my husband and I use have also sagged quite badly and the leather looks too loose for the… Read Full Review

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★☆☆☆☆

“Sherlock fabric armchair - nothing like the display...”

Written on: 08/12/2016 by Kristina369 (1 review written)

Bought this a couple of years ago and really wish I'd complained at the time. Firstly, when we ordered we were told this and the leather sofa I ordered would be here by Christmas and they weren't. Within days of arriving in the New Year, the fabric had pilled/ bobbled so much on the chair arms and cushion that it looked really old and horrible and feels rough to the touch. But the worst thing is the filling. You can feel the frame when you rest your arms on the arms of the chair, and the… Read Full Review

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★☆☆☆☆

“Falling Sales and falling profits - I wonder why?”

Written on: 17/11/2016 by Kelsie1956 (1 review written)

I have been a customer of NEXT for over 15 years. During this time, I have seen the quality of their products and customer service deteriorate significantly. I now consider NEXT too shoddy for my custom. I have paid them off and cancelled my account. NEXT clothing wouldn’t look out of place hanging on the rails of Asda. Their garments stand up to the washing machine with about the same amount of vigour as green label pants. However, NEXT furniture sinks even lower – replacing the now… Read Full Review

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