London & Country Reviews - www.landc.co.uk

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Latest Reviews

★☆☆☆☆

“Do not use this company”

Written on: 18/03/2019 by Popebi170 (1 review written)

Started off ok with an advisor who then left the company without telling us. Our case was then passed to another advisor, this set us back quite a bit and had to have the same conversations again. This advisor then did not contact us for weeks, we rang up to find he had gone off for over a month and not told us. We were then passed to another advisor who was helpful and promised to send the application the next morning and said he would call us in the afternoon once done, have still not heard… Read Full Review

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★☆☆☆☆

“Zero communication. Non stop delaying.”

Written on: 06/03/2019 by Dylanc115 (1 review written)

Absolute shambles to deal with. They do not communicate. Mortgages or remortgages are stressful at the best of times this lot pile on a whole lot more. We need this need that etc please email. Hear nothing for weeks you contact and then they say oh we need it posted ! no mention of the fact they received by email as they asked and then changed their minds but don't bother telling you. Do not answer phones or emails. They sound young so im guessing they are unaware of time factors etc that come… Read Full Review

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★☆☆☆☆

“Advisor did not call me back on arranged day, time”

Written on: 10/04/2018 by Bowers304 (1 review written)

Wanted to remorgage, initially spoke to someone for about an hour. Asked about income, outgoings etc but a lot of time was spent looking into mortgage protection. That was not the reason I called them. Anyway a day and time was set for this person to call back and let me know what mortgage deals they had found. I waited and waited no call. The day after no call, so I have given up and sorted it out myself. I think it isn't very good customer service to arrange a phone call and not bother… Read Full Review

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★☆☆☆☆

“Terrible... More intersted in Selling Add ons ”

Written on: 18/12/2017 by plh007 (11 reviews written)

Poor service, failure to return calls, incorrect processing meaning that application was delayed, poor time frames, rude staff and me having to chase them at EVERY turn. I used them before and they were great but this time they are just beyond terrible. Def would NOT use again. I think they have gotten complacent and therefore don't seem to care about customers anymore. Seem more interested in selling me add ons than getting the mortgage right. I have had MORE calls from insurance and life… Read Full Review

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★☆☆☆☆

“Not good experience. Adviser was poor”

Written on: 24/08/2017 by ballycarbery (2 reviews written)

We used London & County a couple of years ago and they were very good. However we contacted them again recently and was disappointed with the response. They basically could do nothing for us, gave no real information on way forward. The guy who was our adviser was so uninspiring! In fact had an attitude of don't care. Overall useless. I contacted Skipton building society and got an excellent deal. Processing paper work now. So my advice is shop around and don't be led by recommendations for… Read Full Review

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★★☆☆☆

“Slow response times, Poor Communication”

Written on: 19/08/2017 by Beach1988 (1 review written)

Will not use in the future. Spent weeks speaking with a woman on the phone. Just when I needed her to speed things along she went AWOL. After 30 days of silence I get an email saying sorry she hadn't been in contact with me. By this time I had to go back to my existing lender and not take advantage of better deals that were available. … Read Full Review

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★☆☆☆☆

“Glad I didn't pay them any money”

Written on: 22/05/2017

Wasted over 2 months trying to get a mortgage on a property with this company. Terrible customer service...they never ring back when they say they will or give you updates on how your case is progressing. They boast about their online tracking service but this tells you nothing other than your application has been submitted. Had 3 mortgages declined with these brokers which decimated my credit score that I had worked hard to build up - even though I had provided a copy of my credit report!… Read Full Review

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★☆☆☆☆

“You get what you pay for NOTHING!”

Written on: 07/04/2017 by GianaCole217 (1 review written)

It all sounds so good doesn't it, free independent mortgage advise. So I thought I would give it a try and made a huge mistake. Clearly they are too busy and when you eventually get to speak to someone just want to sell you add on's like conveyancing services. Save yourself time and hassle and go a pay for a decent broker that has your interests in mind. I would never recommended a fee free mortgage broker… Read Full Review

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★★☆☆☆

“You get what you pay for with mortgage advice”

Written on: 01/03/2017 by semintimus (4 reviews written)

Nothing in life is for free and that's definitely the case for mortgage advice. Firstly London and Country say they have got you a decision in principle when it's just a basic affordability check without credit profiling and scoring. You know they've tricked you when they don't give you a lender specific dip which to properly be one has to be from a lender likely to be used down the line. Do they advise you and provide sales progression down the line - no and who do you get to certify… Read Full Review

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★☆☆☆☆

“Absolutely useless!! ”

Written on: 01/02/2017

I wanted to buy a flat with my boyfriend and decided to contact L&C for mortgage advice. We both work full time and earn enough to afford to buy the flat and pay the mortgage and we also have a deposit. The only problem was that my boyfriend's Credit Score was Very Poor as there was a Default on it. We was told that we have to fix this Default which we did and then come back to them. I contacted L&C straight away after the Default was fixed, but I still haven't received any reply. It has been… Read Full Review

Pinx2007's Comment

Written on: 06/05/2017

My case sounds identical to yours. Would you mind be asking who you went through to get your mortgage? We are struggling, all over an £83 default :(

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★☆☆☆☆

“Excellent in the past, now awful....”

Written on: 26/01/2017 by CYYau (1 review written)

Ive used L&C in the past for a remortgage and the process went really smoothly and I was really pleased with the service. This week I called twice and they hung up on me, the third time I managed to speak to someone, they then put me on hold on then hung up on me. The fourth time I called I spoke to someone who took some of my details and said they would call back the next day as they were about to close and no one called back. I called again the next day and managed to get through to a… Read Full Review

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★☆☆☆☆

“Save yourself the headache and don't touch L&C”

Written on: 29/10/2016

Words can't describe how awful L&C are - they've ruined the experience of the purchase of my first place. The only thing that would make the hell I've gone through a little worth it is if my experience saved someone else from using them. They quoted the wrong price and gave the solicitors the wrong information so that two months into the process, I had a increase of over 40% in legal fees. The guy who was responsible? Didn't even express an apology. What makes it worse is that I knew he was… Read Full Review

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★☆☆☆☆

“Did not deliver”

Written on: 01/10/2016

Submitted application online and over the telephone. Was told credit check need to be done. Didn't hear anything for 4 days then got a call saying I couldn't have the mortgage the had recommended. Suggested I completed another application and try for a different mortgage, Said no thank you. Especially since all my information was given. A waste of my hime!… Read Full Review

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★☆☆☆☆

“Misleading! ”

Written on: 28/06/2016 by KellenBain76 (1 review written)

We found a house we liked a few months ago and the estate agent recommended we get qualified by L&C their affiliated broker so we could put an offer in etc. They took full details of all our income/debt etc, told me over the phone they would have no problem securing us the amount we needed and sent us a formal document saying application in principle. The service was fantastic at this point, quick response and could not do enough for us! We had the offer accepted on the house and as L&C had… Read Full Review

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★☆☆☆☆

“Avoid!! Avoid!! Avoid!!!”

Written on: 08/06/2016 by h20nnnn (1 review written)

Contacted them to do my help to buy mortgage on a new build property, (purchasing with my son)made them aware I need to exchange with 28 days and they reassured me this will be no problem. From application to mortgage offer took 10 weeks!!!! What happened your asking? Well the initial application went well and they did the credit checks came back fine and then the full application was submitted. That went well too. However it went down hill from there. The case handler was very pleasant and… Read Full Review

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★★★★★

“Very Good”

Written on: 25/02/2016 by danman111 (1 review written)

I intially rang them flustered about a urgent mortgage requirement and was told it was not possible, frustrated I hung up then rung back later to be offered one of the few lenders on the market offering what I needed, they saved my bacon… Read Full Review

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★★★★★

“Excellent, invaluable service”

Written on: 28/01/2016 by OasisM2059905 (1 review written)

The service I received was super excellent, the staff were honest from the beginning, they kept me well informed. I am a naturally anxious human being and they were able to reassure me and respond to my queries and requests in timely manner. They also seemed to have a good relationship with the lender as they were able to push things through and send queries which were responded to promptly navigating blockers/ barriers to progress. It took roughly 2weeks business days to get the mortgage… Read Full Review

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★★★★★

“Initial Mortgage Discussion”

Written on: 28/01/2016 by j.will002 (1 review written)

Just had my first discussion with lindon & country regarding a first time mortgage on new a new build property. The call was answered promptly, had a friendly discussion with an advisor who quickly put me through to a new builds specialist. Continued the conversation from where I left off and my phone cut off. Within 10 seconds they called me back to continue. Gave good, sound advice regarding my situation (first time buyer - single mortgage) and helped answer my questions regarding how to… Read Full Review

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★☆☆☆☆

“Rude Avoid”

Written on: 07/01/2016 by Firsttimebuyer1 (1 review written)

I would give zero stars if the options was there. Having spoken with a member of the new build help to buy team after 3 minutes of discussion I was given an ultimatum, the chap said 'either do things properly or find a different company' This was a complete shock; As a first time buyer not familiar with the processes I was simply trying to find out more information. Clearly this chap does have time to explain and wants to assume I knew what should be done. If I knew I wouldn't be using a… Read Full Review

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★★★★★

“Re-mortgaging”

Written on: 30/11/2015 by 40Lucas (1 review written)

Have used this company to look at options for mortgages according to our needs several times when the current deals expire.They have always risen to the challenge: most recently wanted low % repayment mortgage with option to pay lump sums without penalty - came up with the package to suit and so far all has gone well. We would use them again as they review the market and when we did our own online research we couldn't better their suggestions. Thank you… Read Full Review

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