PC World Reviews

Click here if this is your business
★☆☆☆☆
1.3 / 5
398
10% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Are you planning on buying something from PC World? At Review Centre you can compare PC World reviews with reviews of other Computer Shops to help you find the best retailer for computing equipment. We also have reviews of PC World magazine and PC World’s online store located at www.pcworld.co.uk.

If you’ve made a purchase from PC World please write a review based on your experiences and help others decide whether to shop there.


? Ask our helpful community of experts about this product or company
PC World - Ask a question now

Media Gallery for PC World

PC World
PC World

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“PC World Dunfermline”

Written on: 28/10/2017 by YazminAnderson208 (1 review written)

Very helpful staff at Dunfermline. Knowledgable about the products bought recently… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DO NOT BUY FROM HERE!”

Written on: 26/10/2017 by Fresh1974 (1 review written)

They wipe your data, admit to it and then dont reimburse you!! Totally disgusted with the level of service from this company, stay well away do not trust the at all!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Absolutely Disgusting”

Written on: 17/09/2017 by VOHughes (1 review written)

Wanted to cancel my Know-How Cloud membership, after it automatically renewed for the year. After being on-hold for 20 minutes (obviously a money-making endeavour!) I was told that as it had just renewed I would need to call back next year top cancel or forfeit the £30. I chose to forfeit the £30 but this is disgusting service as there is no reason that they cannot set a flag to not re-new. When I complained the guy on the other end of the phone couldn't have cared less, poor customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rubbish,Rubbish,Rubbish.”

Written on: 17/09/2017 by Cannon40 (1 review written)

I ventured into PC world Canterbury to replace my hifi brought there 7 years ago, not only was customer service really bad, the staff did not have very good knowledge of products that they were selling, I was very misinformed, was going to buy a laptop sorry PC world will not be visiting again!! Not worth a star!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bad customer sevice ”

Written on: 24/06/2017 by Buckley63 (1 review written)

Sent laptop in for repair. Came back with the same problems… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“humax freeview recorder fault after 32 days”

Written on: 09/05/2017 by 471Salisbury (1 review written)

Purchased from Currys PC World Wrexham. Faulty within a month returned on day 32 and 6 days on waiting for it to be repaired. Staff could not care less and the CEO is not bothered. Do NOT use this company. Looking at the internet, which I should have done before buying, these Humax units go wrong all the time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Lpatop not as expected but return process excellent”

Written on: 02/12/2016 by DaveMYearsley (1 review written)

Hi On line I bought a ASUS Zenbook UX305 13.3" Touchscreen Laptop – Black, I judged for the specification it was good value. I was concerned that the laptop would not have a Matt/Anti-Glare screen. The on line video for the laptop stated Matt Full HD. The laptop was lovely apart from the gloss screen that showed reflections of lights and windows. I phoned PC World and they said that I could take to a store for a full refund – even though I had opened the box and logged into the laptop… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Useless staff in a dreadful company.”

Written on: 28/11/2016 by Roy267 (1 review written)

Bought a lenovo laptop online. Opted for next day delivery. That was five days ago. Got an email to say my order could be collected today in store. Was passed between four different staff to eventually discover my order wouldn't be in store until tomorrow. That'll be day six. I recommend phoning the store to save wasted journeys. Also check with a few staff members as nobody has a clue beyond trying to sell stuff you don't want or need. My last encounter with PC world was three years ago when… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Took Money for Cancelled Order”

Written on: 25/11/2016 by MichaelaReid20 (1 review written)

Be very careful using these people. I made a mistake on an online order so rang the call centre and was told they would cancel the order. Once I had a cancellation email I re-raised the order. Both orders were then delivered and I sent one back with the delivery driver. They then took money for both orders and two weeks later and numerous phone calls to their call centre I'm still waiting for a refund. Very difficult to get issues resolved with this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Disgusting company”

Written on: 20/11/2016 by ellbee999 (1 review written)

Purchased a new laptop on line from this company and arranged to collect the next day. Assumed it would take around 10 minutes. Certainly not. On arrival and stating the reason why I was greeted with "Please take a seat and we will discuss what extras you require. Wasn't aware I needed any estras. Tried to sell me some extended warranty at a monthly fee and when I refused was asked why. Was told I needed to purchase Mcafee security and the free security I have used for years is not sufficient… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bought a NEW in store item but got home and was used!!!”

Written on: 09/11/2016 by sapper4340 (1 review written)

I don't normally leave reviews but this company have taken the biscuit this time! and i like me biscuits! Im went into PCWORLD store in stevenage and bought a WD Mycloud 3 TB storage device for my family home which as the time the staff in store were very helpful and informative as most of the time when i have been in are. once i bought the device it has taken some time for me to turn it on and register but we did open it to check everything was there as we have been moving house so we was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Acer aspire TC-280”

Written on: 29/10/2016 by Howellgn479 (1 review written)

Went into pcworld to by a new desktop pc explained to the sales assistant that I needed to run adobe photoshop choose Acer aspire TC-280 set it up then had to go away back to work in the 7 days that I have used this pc it has had 7 factory resets as told to do this by the knowhow guys still have a pc that I cannot use biggest pile of rubbish ever bought please do not buy this pc or buy from pcworld terrible advice going to trading standards on Monday… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Not worth a star!”

Written on: 13/10/2016

Purchased a mid range computer at the Cambridge PC World / Curry's store on a Monday, a couple of weeks back. Waited almost half an hour to be assisted. Should have known then that PC World was no good. Eventually I was helped and chose a computer that was unavailable in Cambridge PC World, but was available in other stores. Was promised that the computer I had ordered would be in store the following day. By Thursday I had heard nothing from PC World, so I contacted customer services to find… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Tryied To Purchased a new TV for my 94 yr old mum”

Written on: 09/10/2016

I visited the Clough Road, Hull store on Friday 7 October, the store was pretty quiet and I noticed a number of store staff were engaged in an internal product re-fit. I was left standing for more than 15 minutes by staff who looked neither interested or concerned that I needed support. When I finally got the attention of a member of staff there was no interest in what I was wishing to purchase in order to meet my mothers expectations and when I decided a a suitable product a 32" Samsung… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“TV set-up: £45 - what's the point?”

Written on: 05/10/2016 by J1o2h3n4 (1 review written)

I paid £45 extra for the TV to be set-up, i.e. connected to the internet and the other devices, blue-ray etc. TV, plus two guys, arrived as planned, then working at the speed of light, unpacked and connected the TV. I had bought 1 new cable as advised at the store, only now to be told that I should have bought 2, so that the blue-ray could also be connected. One of the 2 guys, the other did not speak English, advised that the old cables would not work! - so it wasn't set up. I returned to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Very poor customer service ”

Written on: 26/09/2016 by vaMattingly1994 (1 review written)

Spent £600 on a laptop,printer,software plus £45 on having it all set up,was told it would be ready by 3.30 the following day I went to pick it up 5.15 only to be told it would not be ready and would have to come back the following day was offered £10 compensation by a very rude manager,in he's opinion I could take it not set and that would resolve the problem… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Nice to see the product”

Written on: 26/09/2016 by Daveypez (5 reviews written)

Much better than buying online as to a greater extent you know what you're buying. Not entirely though as no-one in the shop knows much about their products and they're not going to tell you what's wrong with them anyway. (I chose an Epson XP-635 printer over a Canon MG5750 because the latter's input tray stuck out 6" only to find when I'd bought the Epson that it's output tray stuck out likewise!). No-one was going to tell me!! I reserved the product online then went and collected it (once… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic Service”

Written on: 12/08/2016 by adriengold (2 reviews written)

PC World staff are very friendly and helpful; they always lend a helping hand when you need one (and so do most of the managers). The store allowed me to put my knowledge of computers, to good use… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DO NOT SHOP at PC WORLD”

Written on: 24/07/2016 by Sharon2389 (1 review written)

Googled basic laptops. Bought basic Lenovo from PC World plus Microsoft office. Less than 3 weeks old developed 'screenbleed' whilst I was using. Manager refuses to repair, replace or refund my money. Manager accused me of dropping it! Sales Assistant pointed out no damage to unit! Manager then claimed I must have damaged it some other way! Total lack of Customer Service and refusal to honour my rights as a consumer. Arrogant, rude and aggressive Manager AND lack of response from PC World… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Issues with laptop purchase--ead and make up your own mind”

Written on: 07/07/2016 by Duganmu373 (1 review written)

Complaint concerning my purchase of an ACER F 15 Laptop computer In Nov 2015 I researched the best laptop for my grandchildren. I particularly wanted one that had an antivirus program already installed. The Acer F 15 had a 1 month “trial” McAfee antivirus and so 2 laptops were purchased. Later, I decided I would purchase one for myself. 31st May 2016---- The PC World salesman told me that the Acer no longer had the 1 month trial installed. I was sold the McAfee antivirus for £79.99 as… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview