PC World Reviews

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  • Quality of service

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Summary

Are you planning on buying something from PC World? At Review Centre you can compare PC World reviews with reviews of other Computer Shops to help you find the best retailer for computing equipment. We also have reviews of PC World magazine and PC World’s online store located at www.pcworld.co.uk.

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Latest Reviews

★☆☆☆☆

“They take your money and run”

Written on: 04/09/2020 by ouWilliams41 (1 review written)

I purchased a Lenovo from PC World online and it came within 2 days (very impressive so I thought) It started to work alright but kept crashing when using the NCH Videopad. The faults became so bad I took the computer back to the shop in Corby when I was told to reset the PC. I did as instructed and the faults returned. The shop refused to repair the machine unless I signed a form making me liable to pay for the repairs. They have also refused to accept the computer back. This company take NO… Read Full Review

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★☆☆☆☆

“FAKE SANDISK Ultra Fit USB 3.1 Memory Stick - 128 GB,...”

Written on: 21/11/2018 by Autumnl352 (1 review written)

I purchased one of these from PC World online February 2017. In September 2018, I decided to use it to create a system image. It was still new in the packaging, which I still have. In order to create a system image it was necessary to format the stick into NTFS. I did a full format and not a quick format. This operation destroyed the protective encryption security software that was pre-installed on the stick. It also destroyed the pre-installed trick software that gave the impression that the… Read Full Review

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★☆☆☆☆

“Untrained Staff and harassment awaits you. ”

Written on: 20/11/2018 by ToddMunn (1 review written)

Please don't buy anything from PC world shop in Stratford. The staff are untrained and rude. They do not know a simple process of how to exchange an item that was ordered online. They just want to show their attitude and have regards for the service they should be providing. Its such a shame that the brand has just gone down the drain… Read Full Review

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★☆☆☆☆

“They are not interested in looking after their customers.”

Written on: 02/11/2018 by Gia459 (1 review written)

I made the mistake of ignoring the bad reviews because of their no fix no fee offer. Took my laptop in for repair, they took the £60 fee and sent it to their repair centre. I got a call and was told it would cost £1,040 for a new main board on a laptop only worth about £900. Obviously I declined, when I went to pick it up and asked about getting my money back the answer was "I had declined the repair so therefore was not entitled to a refund". Well anything can be fixed if you throw enough… Read Full Review

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★☆☆☆☆

“Ironically for a tech company, defeated by their website!”

Written on: 09/06/2018 by taurustime (28 reviews written)

I tried to reserve, for same-day collection, a £29.99 item on the PC World website. There appeared to be no 'Stock Availability' option, only a 'Reserve' choice, a postcode button to select your nearest stores but with no confirmation whether the product was already available in store or had to be ordered and collected from store. Defeated, I called their Sales Department! A helpful young man told me that none of their THREE local stores carried stock of the item but that it could be… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 17/04/2018

We purchased an Alienware 17 gaming laptop online from Currys PC World. When it arrived, it was faulty (freezing, not shutting down property, constant error messages, etc). We took it to the shop where the "tech expert" blamed the fault on us. We were not offered an exchange or refund and it was sent to Knowhow to be repaired. When it came back, the laptop was still faulty. We took it back to the shop and they said that we would have to call for an exchange or refund as it was an online… Read Full Review

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★★☆☆☆

“A few tweaks and it could be so different ”

Written on: 02/04/2018 by JPGC (2 reviews written)

The Clough Road Store Hull is a nicely laid out store and the staff try to be friendly and helpful but it could be so very different and so much better with the odd tweak. In context I have just spent about £3000 in the his store in the last few months. What would I tweak? 1. Build a culture of the "customer is king" (otherwise Amazon will kill you by a death of a 1000 cuts ). eg -Supervisors walk around and refuse to serve customers who are made to wait. Any manager worth their salt… Read Full Review

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★★★★★

“PC World Dunfermline”

Written on: 28/10/2017 by YazminAnderson208 (1 review written)

Very helpful staff at Dunfermline. Knowledgable about the products bought recently… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM HERE!”

Written on: 26/10/2017 by Fresh1974 (1 review written)

They wipe your data, admit to it and then dont reimburse you!! Totally disgusted with the level of service from this company, stay well away do not trust the at all!… Read Full Review

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★☆☆☆☆

“Absolutely Disgusting”

Written on: 17/09/2017 by VOHughes (1 review written)

Wanted to cancel my Know-How Cloud membership, after it automatically renewed for the year. After being on-hold for 20 minutes (obviously a money-making endeavour!) I was told that as it had just renewed I would need to call back next year top cancel or forfeit the £30. I chose to forfeit the £30 but this is disgusting service as there is no reason that they cannot set a flag to not re-new. When I complained the guy on the other end of the phone couldn't have cared less, poor customer… Read Full Review

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★☆☆☆☆

“Rubbish,Rubbish,Rubbish.”

Written on: 17/09/2017 by Cannon40 (1 review written)

I ventured into PC world Canterbury to replace my hifi brought there 7 years ago, not only was customer service really bad, the staff did not have very good knowledge of products that they were selling, I was very misinformed, was going to buy a laptop sorry PC world will not be visiting again!! Not worth a star!!… Read Full Review

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★☆☆☆☆

“Bad customer sevice ”

Written on: 24/06/2017 by Buckley63 (1 review written)

Sent laptop in for repair. Came back with the same problems… Read Full Review

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★☆☆☆☆

“humax freeview recorder fault after 32 days”

Written on: 09/05/2017 by 471Salisbury (1 review written)

Purchased from Currys PC World Wrexham. Faulty within a month returned on day 32 and 6 days on waiting for it to be repaired. Staff could not care less and the CEO is not bothered. Do NOT use this company. Looking at the internet, which I should have done before buying, these Humax units go wrong all the time… Read Full Review

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★★★★★

“Lpatop not as expected but return process excellent”

Written on: 02/12/2016 by DaveMYearsley (1 review written)

Hi On line I bought a ASUS Zenbook UX305 13.3" Touchscreen Laptop – Black, I judged for the specification it was good value. I was concerned that the laptop would not have a Matt/Anti-Glare screen. The on line video for the laptop stated Matt Full HD. The laptop was lovely apart from the gloss screen that showed reflections of lights and windows. I phoned PC World and they said that I could take to a store for a full refund – even though I had opened the box and logged into the laptop… Read Full Review

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★☆☆☆☆

“Useless staff in a dreadful company.”

Written on: 28/11/2016 by Roy267 (1 review written)

Bought a lenovo laptop online. Opted for next day delivery. That was five days ago. Got an email to say my order could be collected today in store. Was passed between four different staff to eventually discover my order wouldn't be in store until tomorrow. That'll be day six. I recommend phoning the store to save wasted journeys. Also check with a few staff members as nobody has a clue beyond trying to sell stuff you don't want or need. My last encounter with PC world was three years ago when… Read Full Review

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★☆☆☆☆

“Took Money for Cancelled Order”

Written on: 25/11/2016 by MichaelaReid20 (1 review written)

Be very careful using these people. I made a mistake on an online order so rang the call centre and was told they would cancel the order. Once I had a cancellation email I re-raised the order. Both orders were then delivered and I sent one back with the delivery driver. They then took money for both orders and two weeks later and numerous phone calls to their call centre I'm still waiting for a refund. Very difficult to get issues resolved with this company… Read Full Review

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★☆☆☆☆

“Disgusting company”

Written on: 20/11/2016 by ellbee999 (1 review written)

Purchased a new laptop on line from this company and arranged to collect the next day. Assumed it would take around 10 minutes. Certainly not. On arrival and stating the reason why I was greeted with "Please take a seat and we will discuss what extras you require. Wasn't aware I needed any estras. Tried to sell me some extended warranty at a monthly fee and when I refused was asked why. Was told I needed to purchase Mcafee security and the free security I have used for years is not sufficient… Read Full Review

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★☆☆☆☆

“Bought a NEW in store item but got home and was used!!!”

Written on: 09/11/2016 by sapper4340 (1 review written)

I don't normally leave reviews but this company have taken the biscuit this time! and i like me biscuits! Im went into PCWORLD store in stevenage and bought a WD Mycloud 3 TB storage device for my family home which as the time the staff in store were very helpful and informative as most of the time when i have been in are. once i bought the device it has taken some time for me to turn it on and register but we did open it to check everything was there as we have been moving house so we was… Read Full Review

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★☆☆☆☆

“Acer aspire TC-280”

Written on: 29/10/2016 by Howellgn479 (1 review written)

Went into pcworld to by a new desktop pc explained to the sales assistant that I needed to run adobe photoshop choose Acer aspire TC-280 set it up then had to go away back to work in the 7 days that I have used this pc it has had 7 factory resets as told to do this by the knowhow guys still have a pc that I cannot use biggest pile of rubbish ever bought please do not buy this pc or buy from pcworld terrible advice going to trading standards on Monday… Read Full Review

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★☆☆☆☆

“Not worth a star!”

Written on: 13/10/2016

Purchased a mid range computer at the Cambridge PC World / Curry's store on a Monday, a couple of weeks back. Waited almost half an hour to be assisted. Should have known then that PC World was no good. Eventually I was helped and chose a computer that was unavailable in Cambridge PC World, but was available in other stores. Was promised that the computer I had ordered would be in store the following day. By Thursday I had heard nothing from PC World, so I contacted customer services to find… Read Full Review

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