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“Avoid if possible”
Written on: 13/02/2022 by djstanleyk (1 review written)
Delivery of cooker notifiction received day before. We were given tracking information. We watched truck via tracking, eventually truck arrived back in Crewe - no delivery. Impossible to contact company to find out what had happened. We were telephoned 2 days later to arrange new delivery but young girl making new date did not know why delivery failed. We did find out from John Lewis that cooker had not even been loaded on truck! Delivery finally was made and gas cooker was fitted and old range cooker removed at 7.10am! Fitters crossthreaded bolt on cooker towel rail which meant after my complaint that cooker had to have a strip down andrebuild with new front and towel rail. They did not supply and fit plinth cover as I suspect it would have taken too much time! They left at 7.50 am. We have not received any explanation or apology from "Expert" Logistics!
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“Terrible communication and customer service”
Written on: 25/10/2021 by NSM01 (1 review written)
The worst customer service experience I can remember. They have scheduled and cancelled twice without any explanation, and it is very difficult to speak to anyone who can get anything done. Drivers seem to have no accountability for failing to meet commitments, and no interest in actually meeting the customer's needs. I would avoid dealing with these people, or using any company that does so if you can help it.
Expertlogistics's Response to NSM01's Review
Written on: 26/10/2021
Hi, I am so sorry for your experience. In order for us to investigate further, would you kindly send a copy of this review, along with the delivery postcode and name the order was placed in to us. Many thanks
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“Excellent ”
Written on: 07/10/2021 by Leeroy535 (1 review written)
We’ve ordered American fridge freezer , 2 drivers arrived within time frame provided , they was very polite and helpful , they went above and beyond to deliver our fridge in to quite a tricky space, they was very careful not to damage the fridge or home , they even removed fridge doors without any problem . After reading a lots of negative comments we was very positively shocked how good our drivers was , definitely will use them again :)
Expertlogistics's Response to Leeroy535's Review
Written on: 11/10/2021
Good Morning,
Thanks for your great feedback and we are pleased that you were happy with the service.
Have a good day
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“Delivering a Refrigerator ”
Written on: 15/08/2021 by Lailaandlily (1 review written)
YAQQ1 the one who deliver the appliance to us today. They were very polite, nice and very helpful. I will give them 5 star for how friendly they were, and very careful in getting the appliance in the house. They also were able to open the appliance and get take the box away which is something we appreciate a lot. Thank you so much.
Expertlogistics's Response to Lailaandlily's Review
Written on: 05/10/2021
Good Morning, thank you for your lovely feedback and we are pleased that you were happy with the service.
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“Still no washing machine”
Written on: 20/07/2021 by siKoch326 (1 review written)
Suppose to arrive Saturday.. nope... Re arrange for today Tuesday... I've waited in both days... Still no washing machine... Try being a family of 5 with no machine as we took it to the tip Saturday morning.... Terrible.... would think again in future for sure...
Expertlogistics's Comment
Written on: 21/07/2021
Hi, I am so sorry for your experience. In order for us to investigate further, would you kindly send a copy of this review, along with the delivery postcode and name the order was placed in to us. Please contact us via our website (we are unable to post email addresses on here). Many thanks
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“Failed to deliver as "no parking mate"”
Written on: 06/07/2021 by AlxD (1 review written)
They tried twice to deliver a washing machine (with delivery and installation paid for). Although when ordering (through ao.com) it clearly stated that any extra charges incurred to access my post code and to deliver at my door will be reflected in the basket at check-out, on their first attempt the driver called me to go outside, to find a parking meter and to pay the parking for him. They claimed the company do not reimburse them and also the logistics "experts" company does not provide them with any trolley or anything else to be able to easily carry the washing machine from the van to the house. I refused, as I had already paid for the full package of delivery and they did a second attempt on a Sunday, claiming that on Sunday there are no parking fees. On the second attempt they did not even call me when the van "supposedly" arrived at my property. I was only contacted afterwards by someone at their offices claiming the driver was at my house, did a few rounds but left as he couldn't find a parking space available (saying "sorry, no parking mate"). Although I wish I did, I do not live in Mayfair or some restricted access area; it is a very average borough in zone 2 and with loads of parking available around my house (at times it does require the "unbelievable patience" to drive around for 5-10 minutes to get an empty space).
Expertlogistics's Response to AlxD's Review
Written on: 07/07/2021
Hi
We are very sorry to hear this.
To allow us to look into it, could you please email us with a copy of this review, the order number, delivery postcode and name the order was placed in?
Kind regards
Expert Logistics
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“Excellent ”
Written on: 12/05/2021 by Aaravl75 (1 review written)
New dishwasher delivered and installed by two guys..... Efficient, friendly and helpful , no complaints at all!
Expertlogistics's Comment
Written on: 14/05/2021
Good Morning
Brilliant!
Thanks for your lovely feedback and we are pleased that you are happy with the service.
Kind regards
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“Delivery of new fridge”
Written on: 17/04/2021 by Marydoll62 (1 review written)
Arrived within stated window and text 30mins before actual delivery. Very friendly guys, apologised for not taking shoes off when entering but no mess made. Placed the fridge where I wanted it. Pleasant, professional and a credit to the company. Much appreciated!
Expertlogistics's Response to Marydoll62's Review
Written on: 19/04/2021
Good Afternoon
Brilliant!
Thank you for your lovely feedback and we are pleased that you were happy with the service.
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“Brilliant friendly efficient what more can you ask for”
Written on: 31/03/2021 by McKay418 (1 review written)
Very efficient and friendly from start to finish couldn't ask for more. No mess to clean up after they had gone just a new cooker to admire. Would definitely recommend AO to friends and family.
Expertlogistics's Comment
Written on: 31/03/2021
Good Afternoon
That's great to hear!
Thank you for your lovely feedback and we are pleased that you were happy with the service
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Expertlogistics's Comment
Written on: 31/03/2021
Good Afternoon
That's great to hear!
Thank you for your lovely feedback and we are pleased that you were happy with the service
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“Delivery guys brilliant”
Written on: 13/03/2021 by Johan20 (1 review written)
When we received our delivery , the guys came within the time frame. Absolutely brilliant with their service and smiling faces. Polite and very kind. Would recommend anytime. Ref. LDSV27IL Please feed back to the lads for the great service and to the company. Thank you. Chauhans
Expertlogistics's Comment
Written on: 15/03/2021
Good Morning
That's great to hear!
Thank you for your lovely feedback and we are pleased that you were happy with the service
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“Bosch Washing Machine delivery, fitting and removal.”
Written on: 10/03/2021
Crew arrived on time. They took out and removed the old machine for which I paid extra. They fitted the new machine with no mess. Because of covid I was not in the room when the work was done but when I entered you wouldn't have known they had been there except, of course, a brand new machine was in place. It has worked perfectly ever since with no leaks. I was very impressed with the service from ordering on line to the delivery and fitting. Many thanks
Expertlogistics's Comment
Written on: 10/03/2021
Brilliant!
That's great to hear, thanks for the lovely feedback.
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“Fantastic service!! Quick and easy!!”
Written on: 02/03/2021 by Terricia (1 review written)
Crew were excellent!! Smart professional looking guys polite well mannered friendly guys! Installed my machine and took the old one away with no fuss!! Cheers guys thanks expert logistics you are leading the way and could show other lesser so called logistic company’s a thing or two about how to deliver a package to a customer !!! Thank you so much!! Well done 10/10
Expertlogistics's Response to Terricia's Review
Written on: 08/03/2021
Brilliant!
That's great to hear. Thank you for your lovely feedback and we are pleased that you were happy with the service
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“Washing machine delivery”
Written on: 02/03/2021
Fantastic friendly service nothing was too much trouble The crew were really lovely guys thank you for such brilliant service. Thanks again will definitely be recommending you guys and using your service again There was nothing negative to say
Expertlogistics's Comment
Written on: 08/03/2021
Brilliant!
Thank you for your feedback and we are pleased that you were happy with the service.
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Expertlogistics's Comment
Written on: 08/03/2021
Brilliant!
That's great to hear. Thank you for your lovely feedback and we are pleased that you were happy with the service
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“Driver/delivery of goods”
Written on: 27/02/2021
Prompt delivery at the time stated. Delivered goods to the door. Friendly and prompt service. Keeping to covid guidelines. Would definitely use this service again.
Expertlogistics's Comment
Written on: 08/03/2021
Good Morning
Thank you for your lovely feedback and we are pleased that you were happy with the service.
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“Brilliant team”
Written on: 27/02/2021 by hoylee (1 review written)
Had a cooker delivered Thursday 25/2 by two guys. They were both polite, efficient and extremely helpful, kept me in touch with the early delivery and arrived on time. Big smiles all round. Would definitely recommend this crew and would use again. Well done and thank you.
Expertlogistics's Response to hoylee's Review
Written on: 08/03/2021
That's great to hear, thank you for your lovely feedback and we are pleased that you were happy with the service
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“Brilliant delivery drivers ”
Written on: 26/02/2021 by lockera (1 review written)
Great service from our delivery drivers would definitely use this service again. Friendly and efficient- felt safe even during COVID restrictions.
Expertlogistics's Response to lockera's Review
Written on: 08/03/2021
Brilliant !
That's great to hear; thank you for your lovely feedback and we are pleased that you were happy with the sercice
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“Excellent, efficient service ”
Written on: 26/02/2021 by Anna19841234lew (1 review written)
Very prompt service, helpful and efficient changing the washing machine over. Called to let us know when they were arriving and couldn’t have been more helpful. Thank you!
Expertlogistics's Response to Anna19841234lew's Review
Written on: 26/02/2021
That's great to hear and thank you for your lovely feedback
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“superb service”
Written on: 25/02/2021 by varonda (1 review written)
Superb service --courteous ,pleasant and on time what's not to like ?
Expertlogistics's Response to varonda's Review
Written on: 26/02/2021
Brilliant!
That's great to hear and thank you for the lovely feedback
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Expertlogistics's Response to varonda's Review
Written on: 26/02/2021
Brilliant !
Thank you for your lovely feedback and we are pleased you were happy with the service.
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“Great service”
Written on: 25/02/2021 by qcSharp95 (1 review written)
Delivery guys friendly fast and efficient.
Expertlogistics's Comment
Written on: 25/02/2021
That's great to hear and we are pleased that you were happy with the service
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“Can't fault them!”
Written on: 22/02/2021 by JuliaLW (1 review written)
The delivery arrived exactly in the time slot they had advised, and I was able to track my order, which was very helpful. The delivery team were very polite and professional, observing Covid rules on social distancing and the wearing of the appropriate PPE. The appliance is exactly what we wanted and at a very competitive price and we are delighted with the ease of ordering online. We have used AO before and wouldn't hesitate to use them again in the future. Crew were a super pair of lads
Expertlogistics's Response to JuliaLW's Review
Written on: 23/02/2021
Brilliant !
That's great to hear; thank you for your lovely feedback and we are pleased that you were happy with the sercice
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Expertlogistics's Response to djstanleyk's Review
Written on: 15/02/2022
Good Morning
We are so sorry for your experience. This certainly is not our usual level of service at all.
In order for us to investigate this, please could you send a copy of this review, together with the delivery postcode and name the order was placed in.
Kind regards
EXPERT LOGISTICS
Djstanleyk's reply to Expertlogistics's Comment
Written on: 09/03/2022
I did reply via email as requested and had the followig response.
Good afternoon,
Thank you for your email & apologies for the delay in responding to you regarding the below complaint.
Please could you confirm who had asked for you to submit the below to us, I have located a stoves order that was raised and installed on 10th November with a follow up premium installation check on 24th November.
Please can you confirm this is the correct order so this can be investigated with the right departments.
Kind regards
Logistics customer services