This company should be sued and shut down! Taking advantage of elderly sending them damaged boxes and broken TVs and leaving more than half their stuff all for $2700. You will be sued!!!

Delivery of cooker notifiction received day before. We were given tracking information. We watched truck via tracking, eventually truck arrived back in Crewe - no delivery. Impossible to contact company to find out what had happened. We were telephoned 2 days later to arrange new delivery but young girl making new date did not know why delivery failed. We did find out from John Lewis that cooker had not even been loaded on truck! Delivery finally was made and gas cooker was fitted and old range cooker removed at 7.10am! Fitters crossthreaded bolt on cooker towel rail which meant after my complaint that cooker had to have a strip down andrebuild with new front and towel rail. They did not supply and fit plinth cover as I suspect it would have taken too much time! They left at 7.50 am. We have not received any explanation or apology from "Expert" Logistics!

The worst customer service experience I can remember. They have scheduled and cancelled twice without any explanation, and it is very difficult to speak to anyone who can get anything done. Drivers seem to have no accountability for failing to meet commitments, and no interest in actually meeting the customer's needs. I would avoid dealing with these people, or using any company that does so if you can help it.

We’ve ordered American fridge freezer , 2 drivers arrived within time frame provided , they was very polite and helpful , they went above and beyond to deliver our fridge in to quite a tricky space, they was very careful not to damage the fridge or home , they even removed fridge doors without any problem . After reading a lots of negative comments we was very positively shocked how good our drivers was , definitely will use them again :)

YAQQ1 the one who deliver the appliance to us today. They were very polite, nice and very helpful. I will give them 5 star for how friendly they were, and very careful in getting the appliance in the house. They also were able to open the appliance and get take the box away which is something we appreciate a lot. Thank you so much.

Suppose to arrive Saturday.. nope... Re arrange for today Tuesday... I've waited in both days... Still no washing machine... Try being a family of 5 with no machine as we took it to the tip Saturday morning.... Terrible.... would think again in future for sure...

They tried twice to deliver a washing machine (with delivery and installation paid for). Although when ordering (through ao.com) it clearly stated that any extra charges incurred to access my post code and to deliver at my door will be reflected in the basket at check-out, on their first attempt the driver called me to go outside, to find a parking meter and to pay the parking for him. They claimed the company do not reimburse them and also the logistics "experts" company does not provide them with any trolley or anything else to be able to easily carry the washing machine from the van to the house. I refused, as I had already paid for the full package of delivery and they did a second attempt on a Sunday, claiming that on Sunday there are no parking fees. On the second attempt they did not even call me when the van "supposedly" arrived at my property. I was only contacted afterwards by someone at their offices claiming the driver was at my house, did a few rounds but left as he couldn't find a parking space available (saying "sorry, no parking mate"). Although I wish I did, I do not live in Mayfair or some restricted access area; it is a very average borough in zone 2 and with loads of parking available around my house (at times it does require the "unbelievable patience" to drive around for 5-10 minutes to get an empty space).

New dishwasher delivered and installed by two guys..... Efficient, friendly and helpful , no complaints at all!

Arrived within stated window and text 30mins before actual delivery. Very friendly guys, apologised for not taking shoes off when entering but no mess made. Placed the fridge where I wanted it. Pleasant, professional and a credit to the company. Much appreciated!

Very efficient and friendly from start to finish couldn't ask for more. No mess to clean up after they had gone just a new cooker to admire. Would definitely recommend AO to friends and family.

When we received our delivery , the guys came within the time frame. Absolutely brilliant with their service and smiling faces. Polite and very kind. Would recommend anytime. Ref. LDSV27IL Please feed back to the lads for the great service and to the company. Thank you. Chauhans

Crew arrived on time. They took out and removed the old machine for which I paid extra. They fitted the new machine with no mess. Because of covid I was not in the room when the work was done but when I entered you wouldn't have known they had been there except, of course, a brand new machine was in place. It has worked perfectly ever since with no leaks. I was very impressed with the service from ordering on line to the delivery and fitting. Many thanks

Crew were excellent!! Smart professional looking guys polite well mannered friendly guys! Installed my machine and took the old one away with no fuss!! Cheers guys thanks expert logistics you are leading the way and could show other lesser so called logistic company’s a thing or two about how to deliver a package to a customer !!! Thank you so much!! Well done 10/10

Fantastic friendly service nothing was too much trouble The crew were really lovely guys thank you for such brilliant service. Thanks again will definitely be recommending you guys and using your service again There was nothing negative to say

Prompt delivery at the time stated. Delivered goods to the door. Friendly and prompt service. Keeping to covid guidelines. Would definitely use this service again.

Had a cooker delivered Thursday 25/2 by two guys. They were both polite, efficient and extremely helpful, kept me in touch with the early delivery and arrived on time. Big smiles all round. Would definitely recommend this crew and would use again. Well done and thank you.

Great service from our delivery drivers would definitely use this service again. Friendly and efficient- felt safe even during COVID restrictions.

Very prompt service, helpful and efficient changing the washing machine over. Called to let us know when they were arriving and couldn’t have been more helpful. Thank you!

Superb service --courteous ,pleasant and on time what's not to like ?