Anglian Windows Reviews - www.anglianhome.co.uk

★★★☆☆
3.1 / 5
54% of users recommend this
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Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

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★★★☆☆

“Excellent fitter”

Written on: 07/10/2018

Initial consultation was long but straightforward. We were given conflicting information regarding availability of black sills on upvc windows. Salesman, head office and surveyor all gave different information and we eventually had to change our order to get the colour we wanted. Good advice provided by the surveyor. Order and delivery date as agreed. The fitter was excellent - efficient, friendly, thoughtful and did a great job… Read Full Review

Anglianhelp's Comment

Written on: 11/10/2018

Hello,
Thank you for taking the time to leave us a review, I am happy to hear that the surveyor gave you some great advise however I am sorry to hear about the confusion with your order. if there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Nikita (Customer Care Dept)

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★★★☆☆

“A little haphazard”

Written on: 30/09/2018 by Powersd110 (1 review written)

The builders clearly only out dust sheets down on some of the areas as there were some areas that were very dusty and some completely clean. There is a nick on one of the windows which I only noticed after the team had gone and I had signed the documents. They broke a blind off the wall and helped themselves to my partners coffee and our squash. Now it was good that we only had to take minimal time off work to have them installed and we weren’t there for a majority of the fitting, however… Read Full Review

Anglianhelp's Comment

Written on: 10/10/2018

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Nikita (Customer Care Dept)

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★★★☆☆

“A bit rushed ”

Written on: 06/09/2018 by RBentley (1 review written)

Felt that the fitter was being rushed to finish our install in one day by his boss. He was gone before 2pm. Back door does not close needs some force to shut. Was told it would take at least 1.5 days for a professional insulation by the fitters. Handles on upstairs windows are not straight. Found blades left on the outside window ledges. Lucky we have not got small children. The black foam on the outside has not been finished /cut off neatly guess that's what the blades are for. Once installed… Read Full Review

Anglianhelp's Response to RBentley's Review

Written on: 12/09/2018

Good Morning,
Thank you for taking the time to leave us a review, I am very happy to hear that you are especially pleased with your composite front door. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★☆☆

“Poor Surveyor!”

Written on: 06/09/2018 by Cannon176 (1 review written)

The Surveyor did not measure up correctly, which meant that the Frame was too large for the opening. Because of this, it was necessary to use a disc cutter on the concrete & bricks to enlarge the opening. This left a massive cleanup for me, with dust everywhere. The fitters were very good, it should have been an easy fit, they worked hard & long to get the doors & frame in place. The frame would have been far more secure if the concrete either side of the gap had not been disturbed. The… Read Full Review

Anglianhelp's Comment

Written on: 12/09/2018

Good Morning,
Thank you for taking the time to leave us a review, I am very happy to hear your products are looking good. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★☆☆

“Time management and better service required”

Written on: 16/08/2018 by LiamMcCracken (1 review written)

After 2 different installations at a rather large cost to us I would have anticipated with the reputation Anglian have so are sold to have the products and services would be second to none I have to say the gutters are friendly and good guys well the 3 I had were they were pleasant and worked hard The issues I have is due to poor stock they were delayed on both days one till 11am and the second day till 12:30 with a large job these start times easy valuable time meaning on day 2 the poor… Read Full Review

Anglianhelp's Comment

Written on: 17/08/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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Anglianhelp's Comment

Written on: 17/08/2018

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Nikita (Customer Care Dept)

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★★★☆☆

“Door and Windows but not Roof”

Written on: 19/07/2018 by Jacoby139 (1 review written)

In relation to the roof, the member of the sales staff put forward suggestions of which, I admit I was sceptical but nevertheless I allowed myself to be persuaded and paid a deposit on the spot. The surveyor who visited subsequently decided that the proposals were not technically feasible and this project was abandoned. Disappointing. As to the separate project involving "door and windows", after removal of the existing structure by the fitters, the installation of the new items went well… Read Full Review

Anglianhelp's Comment

Written on: 20/07/2018

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Nikita (Customer Care Dept)

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★★★☆☆

“Could do better ”

Written on: 19/07/2018 by CHRISPERK (1 review written)

I would like to the say the fitters where excellent the person who dunn the survey should have explained more in detail of they do not have fire doors and that we needed a scaffold and it took longer to finish the first salesman was presumptuous and demanding… Read Full Review

Anglianhelp's Response to CHRISPERK's Review

Written on: 20/07/2018

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Nikita (Customer Care Dept)

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★★★☆☆

“After fitting sevice”

Written on: 17/07/2018 by kenneth67 (1 review written)

We were totally happy with the fitting of all our windows in 2000. We had a fitting problem with a door but as it was under warranty did finally get replaced after many unsuccessful visits to repair the problem. Our major complaint if the quality of the locks and door handles. Just as the warranty ran out we started to get broken locks and Anglian just do not want to know. Their excuse is that they don't keep that model in stock. We have had to spend a lot of time and money getting locksmiths… Read Full Review

Anglianhelp's Response to kenneth67's Review

Written on: 17/07/2018

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Nikita (Customer Care Dept)

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★★★☆☆

“Good windows, good fitters, terrible scaffolding!”

Written on: 17/07/2018 by KathrynMcLeod (1 review written)

The windows and the guys who fitted them were great. Bit of confusion with the salesman about what I actually wanted but this got sorted out when the surveyor came round and questioned certain aspects. Was told the scaffolding company would call me 2 days before fitting to arrange putting up scaffolding the day before. Despite me chasing, I never had a phone call and was unimpressed that I'd left the back of my house unsecured for no reason. The day of the fitting, the scaffolders turned up 2… Read Full Review

Anglianhelp's Comment

Written on: 17/07/2018

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Nikita (Customer Care Dept)

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★★★☆☆

“Patio doors didn't lock”

Written on: 27/06/2018 by 473Briggs (1 review written)

The patio doors weren't aligned properly so wouldn't lock when closed. Had to book another day holiday and had to wait in all afternoon and evening to wait for them to be fixed. Thought paying the extra would mean quality but was wrong. I would not recommend to anyone… Read Full Review

Anglianhelp's Comment

Written on: 11/07/2018

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Courtney (Customer Care Dept)

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★★★☆☆

“Nice door shame about finishing touches ”

Written on: 23/06/2018 by 436Maldonado (1 review written)

The door itself is nice. Problem is the finishing touche and come. First the finishing touches. The lock was very stiff but useable. The filling in around top of door on outside basically was not done - you can see the lintel they added. Made a complaint that focused on lock rather than filling in though I did mention filling in. They came to look at lock which is better (no longer worried i’ll Break the lock when locking door). No one has talked to us about the filling in. Although I… Read Full Review

Anglianhelp's Comment

Written on: 27/06/2018

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Courtney (Customer Care Dept)

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★★★☆☆

“Brilliant installers, feel let down by salesman ”

Written on: 16/06/2018 by Oggers41 (1 review written)

Having spent a considerable amount of money on the windows and front door I was expecting the wow factor. The installers and the finish from outside is first class and makes the house stand out on the street. Unfortunately the inside is a mess. This is no fault of the installers who were great, and made the best of a bad job. We had interior secondary glazing and aging wooden sills in our house, and despite being in the house for over 3 hours giving us the full patter about how great the… Read Full Review

Anglianhelp's Response to Oggers41's Review

Written on: 27/06/2018

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Courtney (Customer Care Dept)

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★★★☆☆

“Generally poor throughout whole job. Sorry to say...”

Written on: 03/06/2018 by mfGriffith1988 (1 review written)

Generally poor throughout whole job. Sorry to say this but We were not impressed… Read Full Review

Anglianhelp's Comment

Written on: 20/06/2018

Hello,
Sorry to hear of your experience here, please do not hesitate to contact me if there is anything i can assist with for you.
Thank you
Courtney (Customer Care Dept)

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★★★☆☆

“Co-ordination required”

Written on: 28/05/2018 by 1964Frazier (1 review written)

Efficiency is haphazard and co-ordination is poor. The left hand does not know what the right hand is doing. The product is good but the attention to detail is poor and distances travelled is ludicrous. People drive each day for 3/4 hours and therefore are on site for short periods of time. Very tedious… Read Full Review

Anglianhelp's Comment

Written on: 06/06/2018

Hello,
Thank you for taking the time to leave us a review, I am very sorry to hear of the issues you have detailed here, if there is anything further i can assist with, please do not hesitate to contact me via web chat on our website, or via our customer services email. Thank you, Courtney ()Customer Care Dept

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★★★☆☆

“Minor shortfall in installation after requesting a...”

Written on: 13/05/2018 by Pennsylvaniaresident (1 review written)

The two fitters picked the worse weather for that week. They completed the work of fitting a door and window in a very short period of time and left the site clean and tidy and took away my door hook or stay. At the time of the survey I said it was imperative that a door hook be fitted to prevent the door from swinging in the wind,that can be quite blustery. A very short hook was fitted and the fitting on the door was very close to the hinge side of the door. I said I didn't think it would be… Read Full Review

Anglianhelp's Response to Pennsylvaniaresident's Review

Written on: 14/05/2018

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of the problems you experienced after the filling of your new door. I am glad this has been resolved for you now. If there is anything I can assist with, please do not hesitate to get in touch on web chat via our website.
Thank you
Courtney (Customer Care Dept)

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★★★☆☆

“Fog/Mist3”

Written on: 09/05/2018 by CAB6 (1 review written)

The fitting was done very neatly and tightly except that the glass was not properly cleaned and some of the windows and as a result strange patches where stickers had been showed through . Another problem has been that Windows mist up at night and in the morning. This had nothing to do with condensation as a Windows were open and be the other orig9 windows didn't mist up although when I rang to complain I was fobbed off with "the windows will working properly if the mist was not in the triple… Read Full Review

Anglianhelp's Response to CAB6's Review

Written on: 10/05/2018

Hello,
I am very sorry to hear of your poor experience. I am very happy to hear that the fitting was neat and professional. If there anything i can look into or help with further please do not hesitate to contact me via social media or webchat.
Thank you, and my apologies once again,
Courtney (Customer Care Dept)

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★★★☆☆

“Disapointed”

Written on: 05/05/2018 by Joaquin50 (1 review written)

Overall the sales and information was very good however two factors came in to play both during the fitting of the windows and afterwards. These were poor house keeping, and bad communication. The first relates to the lack of care by the fitters and the after care engineer in regard to dropping screws outside of our house. Needless to say any one of them could have lead to someone's tyres landing up having a puncher or blow out. The net result was a painstaking search of the drive way at the… Read Full Review

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★★★☆☆

“Good ”

Written on: 24/04/2018 by StuEw (1 review written)

nice windows, installed quickly, friendly approachable installation team. although they are not what we ordered. still waiting for a call back, customer service needs some improvements… Read Full Review

Anglianhelp's Response to StuEw's Review

Written on: 24/04/2018

Hello,
Thank you for taking the time to leave us a review, i am pleased to hear your installation was smooth and professional. If you would like further assistance, please do not hesitate to contact me directly via web chat on our website or via social media, I would like to get this resolved for you.
Thank you once again.
Courtney (Customer Care Dept)

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Stuew's reply to Anglianhelp's Comment

Written on: 25/04/2018

we have already tried to resolve this. The manager was calling us back 2 weeks ago but still haven't been in touch and when calling the manager there is no answer and no response to voicemails also, very disappointing.

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Anglianhelp's reply to Stuew's Comment

Written on: 25/04/2018

Hello,
Again i am very sorry to hear this, I will be unable to take your details here due to data protection, but please get in touch, as I said i would like to get this resolved for you. Our email is on our website, or you can contact me via web chat or social media.
Thank you,
I look forward to hearing from you.
Courtney (Customer Care Dept)

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Stuew's reply to Anglianhelp's Comment

Written on: 26/04/2018

I have sent a email as you suggested and would appriciate a phonecall back asap as nothing is yet being rectified which is very poor.

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★★★☆☆

“Door Size”

Written on: 22/04/2018

I have no complaints about the quality of the door or its fitting. Both were excellent. What we were very disappointed about was that the door height was not what we were led to believe we would get. Neither the Salesman nor the Surveyor informed us they could not deliver a door to our required height. Hence we have packing above the door. If we had know this we would have chosen a different design. I have used Anglian before for windows and am very pleased. This occurrence was… Read Full Review

Anglianhelp's Comment

Written on: 24/04/2018

Hello,
Thank you for taking the time to leave us a review, I am glad to hear you are happy with the quality and the fitting of the door, i am sorry to hear that there was a problem with the height of the door.
My apologies you have not been contacted as of yet, if you would like me to look into this further for you, you can contact me via web chat or social media and i will certainly look into this for you.
Thank you,
Courtney (Customer Care Dept)

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★★★☆☆

“Excellent workmanship, awful organisation ”

Written on: 13/04/2018 by 461Roberts (1 review written)

The workmanship is excellent, the organisation, time keeping, communication is awful… Read Full Review

Anglianhelp's Comment

Written on: 13/04/2018

Hi,

Thank you for taking the time to leave a review, and for bringing this to my attention. I'm sorry to hear that you feel this way, but I'm very pleased that our installers did a great job.

If you'd like to speak to us any further about the problems you've been experiencing, then please don't hesitate to contact us, and reference this review. All of our contact information can be found on our website.

Many Thanks

Emma (Customer Care Dept)

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