Anglian Windows Reviews - www.anglianhome.co.uk

★★★☆☆
3.1 / 5
54.3% of users recommend this
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Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

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Latest Reviews

★☆☆☆☆

“DO NOT USE this company. The person I dealt...”

Written on: 27/10/2018 by NicNac200 (1 review written)

DO NOT USE this company. The person I dealt with from the Chester branch is a rude bully boy with his ‘tell her to sign up now or don’t bother’ couldn’t get the salesman out of my house despite me telling him I had a limited time. At least they turned up this time !!! Previously they didn’t bother and I waited in all afternoon.. Was quoted £800 by other company’s they quoted me over 3 grand for a front door !!!! Rude, no customer care and unreliable. … Read Full Review

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★☆☆☆☆

“Worse customer service. Ever. ”

Written on: 24/10/2018 by RobHole (1 review written)

Do not use Anglian. Their aftersales is so terrible. I was abused against using them but gave them a chance and used them. Terrible… Read Full Review

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★☆☆☆☆

“Nightmare company”

Written on: 22/10/2018 by pompeygazza (1 review written)

We chose Anglian to install our windows as they were a large company and we thought we could trust them to do a top job, never again will we use these. Their "team" turned up (one chap and his "apprentice", who it turned out had met through facebook) to do a 8 window complete strip out (sashes the lot) and reinstall with complete pvc. we were told the job would take 3 days, We got a bit worried when he looked at our front door (installed by a mate) and said "why are you using Anglian when… Read Full Review

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★★★★★

“Excellent service”

Written on: 22/10/2018 by Bookwriter (1 review written)

The various employees turned up on the days and times arranged. The original salesman gave me the time to consider the various options and did not pressurise me. The installers worked very quickly and efficiently and completed the job in one day, when two had been scheduled. The neighbours admire the end result… Read Full Review

Anglianhelp's Response to Bookwriter's Review

Written on: 22/10/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★☆

“Lovely new door”

Written on: 12/10/2018 by pathow (1 review written)

Very happy with my new front door. Chose sage green colour and looks great. Already had favourable comments… Read Full Review

Anglianhelp's Response to pathow's Review

Written on: 16/10/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one.If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★☆☆☆

“Very good product, not so good service”

Written on: 11/10/2018 by Rroxana (1 review written)

Installation of french windows, bay windows and window sills I had the sales person come over in summer, we discussed details and pricing then the surveyor came around and took precise measurements. On the date of 24th of August the Anglian builders installed the windows but they could not install the hardwood windowsills because they were not the right size. I was told they were mis-measured by the surveyor and have to be ordered again. 3 weeks later I was told that the hardwood is finally… Read Full Review

Anglianhelp's Response to Rroxana's Review

Written on: 16/10/2018

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Nikita (Customer Care Dept)

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Rroxana's Response to Rroxana's Review

Written on: 26/10/2018

Update: 3 weeks after paying the remaining cash balance, and getting an email from Anglian that the cash was received, I get a call asking to pay the outstanding balance. This really doesn't help improve my opinion of Anglian.
And of course there is no rebate for the poor way the installation was carried out...

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★★★★☆

“Not 100% happy ”

Written on: 11/10/2018 by woodfordgreen (1 review written)

I was a bit disappointed that I had to stay at home the following morning in order to pay for the installation and also that I had to stay in for the lock to be replaced as the wrong one had been installed. I was also surprised that the windows in the new doors and side panel were approximately 3 inches lower than the existing adjacent panel, I had assumed that they would all be in line… Read Full Review

Anglianhelp's Response to woodfordgreen's Review

Written on: 11/10/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. If there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Nikita (Customer Care Dept)

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★★★★★

“Great service and installation. Can't fault Anglian”

Written on: 11/10/2018 by Whitehead462 (1 review written)

Ordered a new porch door and front door from Anglian. What i liked was the salesman wasn't pushy and was knowledgeable about the products. The samples looked great and were good quality so you got a feel for what you were getting. They were happy to try and get as close to our budget as would allow and the finance option was a breeze to apply for. The surveyor came within a couple of days to measure up and the doors were ready much earlier than expected. I had to rearrange the… Read Full Review

Anglianhelp's Comment

Written on: 11/10/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear you felt the salesman was appropriate when you had your consultation and that the finish of the installation was up to your standards. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Good products, Good workmanship”

Written on: 11/10/2018 by Murray105 (1 review written)

From the moment the representative arrived through to the surveyor and the workers everything was installed correctly. Very professional, very courteous and cleaned up after the work was completed. Perhaps just one query. Had 3 men to do the work over 2 days, instead of perhaps sending 2 men to do the work on one day? Otherwise very pleased with the finished work… Read Full Review

Anglianhelp's Comment

Written on: 11/10/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“PVC Roofline”

Written on: 10/10/2018 by Britneyl333 (1 review written)

Our experience with Anglian windows has been excellent, from the sales person, to the surveyor and the installers. The two installers that came to our home and fitted the PVC roofline were not only, polite and friendly rmoving all the debris when the job was finished… Read Full Review

Anglianhelp's Comment

Written on: 11/10/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★☆☆

“Excellent fitter”

Written on: 07/10/2018

Initial consultation was long but straightforward. We were given conflicting information regarding availability of black sills on upvc windows. Salesman, head office and surveyor all gave different information and we eventually had to change our order to get the colour we wanted. Good advice provided by the surveyor. Order and delivery date as agreed. The fitter was excellent - efficient, friendly, thoughtful and did a great job… Read Full Review

Anglianhelp's Comment

Written on: 11/10/2018

Hello,
Thank you for taking the time to leave us a review, I am happy to hear that the surveyor gave you some great advise however I am sorry to hear about the confusion with your order. if there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Nikita (Customer Care Dept)

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★★★★☆

“High cost”

Written on: 06/10/2018 by Toddni476 (1 review written)

Took a long time to find the patio doors illustration. We were surprised to find after fitting that there were 2 dead bolts optioned in the middle of the doors which spoils the look… Read Full Review

Anglianhelp's Comment

Written on: 11/10/2018

Hello,
Thank you for taking the time to leave us a review. I am sorry to hear about the 2 bolts on your doors. If there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Nikita (Customer Care Dept)

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★★★★☆

“Ensure fitting time is sufficient”

Written on: 05/10/2018 by AnnoymousReviewer (1 review written)

This review is for the fitting of 2 windows. I had previously been informed by the surveyor that my windows might need a lintel but the fitters would fit this on the day if it was required. When the fitters arrived at 1200 they said they would be able to complete the job by 1700. I doubted this. When I pointed the lintel issue out to the fitters on the day of installation, they were not aware of it. I asked them to check their paperwork and indeed the information was there. I am unsure whose… Read Full Review

Anglianhelp's Response to AnnoymousReviewer's Review

Written on: 11/10/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear you were impressed with how hard the installers worked. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Windows and Door”

Written on: 04/10/2018 by 438Schofield (1 review written)

The 3 gentlemen arrived promptly at 8.30 and were straight to work once they had introduced themselves. The work was carried out with the minimum of fuss and you could not find a more polite and courteous set of workers. All rooms were dust sheeted in the work areas and meticulously cleaned once each area was completed. The windows and door are excellent quality which is why we chose Anglian to replace our existing ones which were also supplied and fitted by them 26 years ago. In all that time… Read Full Review

Anglianhelp's Comment

Written on: 11/10/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★☆

“Smart new house!”

Written on: 04/10/2018 by Christoff123 (1 review written)

We expected the crew to arrive about 9 but started to be concerned when no one had arrived by 11! However, the people in the office assured us they were coming but had had problems with the van. Eventually they arrived and we were surprised at how quickly the house started to be transformed! For the next couple of days they worked hard and we are pleased with the result… Read Full Review

Anglianhelp's Response to Christoff123's Review

Written on: 11/10/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear you are impressed with the installers work. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★☆

“Awesome door”

Written on: 03/10/2018

Thanks to Anglian for fitting and installing an awesome new front door for us. It has helped with not only get rid of draft, increased security on the house and made it much more aesthetically pleasing to view from the outside. The team were spot on to work with also… Read Full Review

Anglianhelp's Comment

Written on: 11/10/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear that you are happy with the aesthetics your new door provides and that you feel we have made your home more secure. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“French door installation ”

Written on: 03/10/2018 by Smarmarsh (1 review written)

Recently we had our older French doors replaced in the Kitchen Country room. From initial contact with Anglian Windows to the final installation we were impressed. No sales gimmicks, no sales chitchat just a well seasoned professional to talk through the options with. The quantity surveyor who came to measure the windows discussed instaalltion options with us which was handled very professionally. The installation team were great, very experienced and did a fabulous job of removing the old… Read Full Review

Anglianhelp's Response to Smarmarsh's Review

Written on: 11/10/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Secondary glazing”

Written on: 03/10/2018 by CaterinaA (1 review written)

After having a truly awful time trying to get Everest to put in secondary glazing in my bedroom after 7 months I went to Anglian. It took 4 weeks from start to finish and an hour for the installation of a first class job in a difficult window positioned over a bath. Excellent work. The technicians were first class and paid attention to detail and then cleared up before leaving. ⭐️⭐️⭐️⭐️⭐️… Read Full Review

Anglianhelp's Response to CaterinaA's Review

Written on: 11/10/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“double glazed windows”

Written on: 03/10/2018

Anglian windows Nottingham have been extremely helpful from start to finish. We had only a couple of days available to have someone come and give us a quote, they really tried hard to arrange a meeting at the house with great success. They have been accommodating and kept us informed of any developments and time scales. Everything they said timing wise happened when they said it would. The fitters were efficient and polite. The quality and tidiness of the work was very good. We would recommend… Read Full Review

Anglianhelp's Comment

Written on: 11/10/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Excellent Installation”

Written on: 03/10/2018 by HappyJJ (1 review written)

We are very impressed with our new external door. The Sales Representative was knowledgeable and not pushy in obtaining a sale unlike a previous rep we had from the company. The guy who installed the door was professional, courteous and did a splendid job and is a real asset to Anglian. We would certainly have no hesitation in recommending Anglian to friends and family. Thank you Anglian… Read Full Review

Anglianhelp's Response to HappyJJ's Review

Written on: 11/10/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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Jcubed2018's reply to Anglianhelp's Comment

Written on: 15/10/2018

Two weeks on I think I may have been too eager to post a good review of our front door as I now have a major problem with it opening it stick and this morning it is very difficult to move.

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