Anglian Windows Reviews - www.anglianhome.co.uk

★★★☆☆
3.1 / 5
53% of users recommend this
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Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid At All Cost ”

Written on: 06/07/2022 by KarlieStewart (1 review written)

After waiting for 4 months for our “ Aglian Installation “ the nightmare began, they sent two guys out who where “window fitters” one whom was a previous driver for DPD and in his own words had “ just picked it up”. he had a skin head mohecan tattoos on neck and face a great start, really good image even our neighbours commented on how dodgy he looked and true to word he was. After starting without a saw blade I had to give him one it just got better, mate do you have a jigsaw… Read Full Review

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★☆☆☆☆

“Terrible company to deal with!!!”

Written on: 28/06/2022 by Hudson5 (1 review written)

An appalling company to deal with An appalling company to deal with. They make a lot of promises but fail to deliver. After the terrible experience that I have suffered, which involved a living space costing over 60k, I had to cancel. After threatening court action as they didn’t want to refund my money, they eventually refunded my money minus over £3k which they say were their costs. Stay well away… … Read Full Review

Honeybum's Response to Hudson5's Review

Written on: 31/07/2022

We are in the same position with Anglian..we are extremely unhappy….we also need to cancel a 50 k project……we would be happy for you to make contact with us!

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★☆☆☆☆

“Poor aftersales service”

Written on: 10/06/2022

Anglian Windows fitted a new window to the from room in my house, 4 weeks after installation it was hit by a stone and shattered, 3 days ago i called them to arrange a replacement glass panel and i'm still waiting for someone to call/email me with a price for the replacement...utterly useless!!… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 10/04/2022 by Kendrick474 (1 review written)

Disappointing customer service. During the sale you are promised one thing and after paying for your order it appears there are no records of that and you have to pay for extra keys from your own pocket. Communication with the management doesn't solve the problems… Read Full Review

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★☆☆☆☆

“Just Youtube 'BBC Watchdog Anglian Windows'”

Written on: 07/03/2022 by Doyleal128 (1 review written)

Worst service I've received in over 10 years of renting properties. Usually use Safestyle but thought I'd try something new as they don't do security doors, huge mistake. It was a complicated installation, Salesman and surveyor told me everything I wanted to hear and when it came to the installation the installer did a terrible job and just got out of there quickly, the quality of the door was not as described, Supposed to be a composite security door but the frame was cheap PVC which is not… Read Full Review

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★☆☆☆☆

“Totally incompetent and utterly useless ”

Written on: 30/01/2022 by SergeiSam (1 review written)

Utterly useless, I wish I have never dealt with them. Signed a contract for 3 windows 1,5 years ago, job still not done! Typical cycle of dealing with Anglian: engineer visit booked, they fail to turn up and not even contact you. I chase them for weeks. Finally they send a message “we will respond in 48 hours”. Weeks later, no response. A month or two later you manage to get them book a new date. They do not turn up. Vicious cycle repeats. Totally incompetent people… Read Full Review

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★☆☆☆☆

“A conservatory discussed September/October 2021”

Written on: 12/01/2022 by regclifton21 (1 review written)

This is the most disgusting company I have ever dealt with. Via video we discussed what sort of conservatory they could offer, with video construction etc. ending up with what I wanted. Having agreed to the design and price, I paid a Refundable Deposit of £4605.00 subject to their being able to actually carry out the works. That required a visit from a surveyor, which took three weeks to arrive. In the strictest terms no contract existed because they did not know if they could meet the… Read Full Review

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★☆☆☆☆

“Still Not installed after 10 months”

Written on: 22/12/2021 by 352Mahoney (1 review written)

Ordered 2 first floor windows in February, Finally got a installation booked for September. They forgot to send scaffolding for the installation, Rebooked for the following week, Scaffold turned up then disappeared, arranged a follow up no scaffold arrived, FENSA certificate then turned up for the non installed windows Arranged another installation confirmed scaffolding on Thursday fitters Friday, No scaffolding but fitters arrived Thursday and a separate team Friday. Emailed the customer… Read Full Review

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★☆☆☆☆

“11 months and still not installed”

Written on: 10/12/2021 by drlc (1 review written)

I ordered new windows and doors from Anglian Home Improvements because I had used them before and had a good experience. This time they are dreadful. I ordered in May 2021 and was originally promised 3-4 months to installation. It's now December and the best I can get from them is February 2022 ! Nobody every calls me from 'Customer Service' and contacting them is a pain. Nobody knows what is going on, and nobody every calls me back despite promising to do so. I will never use them again… Read Full Review

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★☆☆☆☆

“Do Not use them!”

Written on: 03/12/2021 by Maximillian191 (1 review written)

I have used Anglian windows twice before, the first time I couldn't fault it, the second we had to get the builder to rebuild the brick work as it was a complete mess, however he did the work, I then ordered a porch on the 6th of March that was due to be fitted on the 7th of June, it was then delayed to the 11th of June, 14th of June, 28th of June, 6th of September, by this point it was very clear that the person I dealt with  had lost all interest in any customer service as I was… Read Full Review

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★☆☆☆☆

“Half a job and no contact made”

Written on: 09/11/2021 by KatrinMcCann (1 review written)

6 windows ordered Fitting date changed the day before it was booked in without apology. A case of "another customer's job has over-run, we'll come Tuesday next week or in 4 months time whether it's convenient or not. That's just how the cookie crumbles. 4 fitted 1 fitted but the wrong size 1 not fitted. That was 3 weeks ago and no contact has been made about fitting the remaining two windows even after chasing. No apologies made either. Phones not covered. No way of making contact. Terrible… Read Full Review

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★★★★★

“Anglian customer”

Written on: 22/10/2021 by Barton456 (1 review written)

A good service from quote to fitting secondary glazing for a bay window… Read Full Review

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★☆☆☆☆

“Unhappy”

Written on: 06/10/2021 by 244Vogel (1 review written)

Since the time we were looking at new windows 4.5 years ago I wish I had not gone any where near these people. Sale man was ok but made us feel we had to go ahead NOW or lost the price. Surveyor was so rude and thought that it would be ok to put the new windows into old rotten timbers frames, fitters moan the whole time being at my house about how these are sash windows and if they had known they would not have taken on the job. There are chips and holes in the fascia which Anglian Windows are… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 15/09/2021 by Martin10011 (1 review written)

Avoid this company. I wish I had read reviews before putting our deposit down, in line with many other reviews, once they have your deposit, they do not deliver within the timeframe, respond to emails, nor return calls escalated to their customer service department. The customer service is absolutely shocking. We chased the installation team relentlessly for responses. Copied in others from the company and still did not receive responses (or when we finally did, It was clear they did not read… Read Full Review

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★☆☆☆☆

“Complete failure in Customer Care - GREED THE ONLY...”

Written on: 13/09/2021 by xBrito (1 review written)

Ordered a door from Anglian Window on the strict assurance that it would be installed within six weeks. After four weeks and still no visit from the surveyor, it was clear Anglin Window were not going to make their promised installation date,. I therefore cancelled the order. I wan informed that as this had passed the seven day cooling off period, I would need to speak to the Area Manager. This was on 23d Aug, Although I have emailed her three times I have not have any response, not even an… Read Full Review

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★★☆☆☆

“Bad customer service”

Written on: 08/09/2021 by Dawnpin (8 reviews written)

I had my windows done less than ten years and when I had them fitted I was told my guarantee was for ten years so when I had a Anglian representative come round to give me a quote for facias I asked the representative can you please check and confirm when my windows guarantee runs out as we have issues with all of our windows and the one I was most concerned about was my disabled son's bedroom window he checked and said that we was still in guarantee but when I called recently I was told… Read Full Review

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★☆☆☆☆

“after sales service non existent”

Written on: 31/08/2021 by MelanieRoche (1 review written)

To get a quote took nearly 2 hours the usual phones his manager to get the price down and then walks around the garden to let us think about it. When we said no he said he would phone his manager again and this goes on until the price is what we would expect. Fitting was good however problem appeared 3 years later and to get somebody out was a nightmare. Lockdown has ended but nearly 5 months later we are still awaiting for a repair to a door that isn't shutting. I would not recommend them… Read Full Review

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★★☆☆☆

“Unimpressed”

Written on: 30/07/2021 by Kincaid446 (1 review written)

The engineer who visited when we wanted a conservatory was probably just a salesperson. After visiting, we had questions sent by email and discovered they aren't interested in communication. Some of the information the salesperson gave us about Building Regulations was probably wrong. The cost of a conservatory seemed exhoribant to us. They give customers incentives in the form of 'discounts' for reviews on Trustpilot. That's no doubt why Trustpilot rates this company so highly. … Read Full Review

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★☆☆☆☆

“avoid at all cost ”

Written on: 22/07/2021 by McDaniel213 (1 review written)

I would advise everyone who is thinking about taken out windows with these people (Anglian) to think long and hard before agreeing to anything. The incompetence of every staff member is mind boggling, from not been able to measure the windows to the correct size, they don't even know the regulations for window sizes and what's legal. they tell you they will come on a date and you'll not see them, you'll spend more time chasing them to get dates only to be told they ae really busy and they… Read Full Review

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★☆☆☆☆

“Rock bottom service”

Written on: 20/07/2021 by HiDavid (1 review written)

I ordered a large replacement window for my office last September (2020). I was told it would not be ready till the New Year. Fine, I would be abroad till then. I returned late February, phoned Anglia for a fitting date and was given one in May. 6 lots of scaffolding put up and taken down, 6 cancellations and/or workmen simply not turning up, later, I have finally decided to cancel the order, having given Anglia 6 weeks notice of my intention to do so. So far, as I write, they have £200 of… Read Full Review

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