Anglian Windows Reviews - www.anglianhome.co.uk

★★★☆☆
3.1 / 5
54% of users recommend this
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Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

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Latest Reviews

★★☆☆☆

“Very disappointing service overall”

Written on: 16/09/2018 by 1970Egan (1 review written)

We have used this company twice before and had no problems. This time started well, however before everything was completed we were asked if we would pay at the end of June due to the financial quarter end, and as there had been no issues previously we did so. What a mistake that was! We are still waiting for one of the 2 faulty windows to be replaced and its now mid Sept and the job started in mid-June. I am fed up of having to chase them over issues as they never ring us to give any update… Read Full Review

Barnybus's Comment

Written on: 17/09/2018

Seriously dobt using again? The decision should be never use again.
"Once bitten" as they saying goes.
Has anyone noticed that most of the shocking complaints on this site are with the more well know outfits?
There's a message there if you look for it.

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★★★★☆

“installation of composite door”

Written on: 16/09/2018 by caroleanneog (1 review written)

Overall the service was very good. The sales visit was excellent, very informative. On the day of installation, there was just one fitter. He seemed fine and on a quick check all looked well, so I signed all OK. However, there was a chip on the edge next to the hinge, which only showed when the door was open. It seems to me that the fitter must have been aware of it. On contacting the regional branch and providing a photo, they arranged for someone to come and repair. He has made a good job of… Read Full Review

Anglianhelp's Response to caroleanneog's Review

Written on: 18/09/2018

Good morning,
Thank you for taking the time to leave us a review and share your experience, I am very happy to hear that from Sales visit to install the team were professional. I am also glad to hear that your problem was rectified swiftly for you also. If there is anything we can further assist with, please do get in touch.
Thank you
Courtney (Customer Care Dept)

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★★★★☆

“Anglian windows had worked for me in the past and I...”

Written on: 09/09/2018 by cymroywi (1 review written)

Anglian windows had worked for me in the past and I was happy with the quality of their product and workmanship. The only part I was disappointed with was that Anglian had said I would have a composite door and it was only after paying the deposit that I was told that my door size was too small and I would have to have a PVC door!!! However the workmen that attended were professional and polite, did a lovely job and cleared up after… Read Full Review

Anglianhelp's Response to cymroywi's Review

Written on: 12/09/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Brilliant job”

Written on: 09/09/2018 by Sheensheen (1 review written)

I can't praise Anglican highly enough. Not only are the finished windows brilliant, the team arrived on time and finished ahead of schedule. No mess even put my roller blinds back up! Thank you for restoring my faith in tradesman… Read Full Review

Anglianhelp's Response to Sheensheen's Review

Written on: 12/09/2018

Good Morning,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Great job great company”

Written on: 08/09/2018 by TheBampy (1 review written)

From sales to fitting the staff were great. The salesman came in the evening, but once we’d signed the surveyor could only come during the day. The surveyor failed to mention something the door fitter had a problem with also. But overall, we are delighted with the result. Not the cheapest, but we wanted quality, and we got it. Thankyou very much… Read Full Review

Anglianhelp's Response to TheBampy's Review

Written on: 12/09/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Bathroom window”

Written on: 07/09/2018 by Norwood415 (1 review written)

Window fitted efficiently by 2 polite and friendly fitters. No mess left behind and window looks good … Read Full Review

Anglianhelp's Comment

Written on: 12/09/2018

Good Morning,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★☆

“Great products and fitters but poor management ”

Written on: 07/09/2018 by Marisa293 (1 review written)

We had soffits and fascias, Windows and a new glass conservatory roof fitted (3 different departments). No communication between departments and this caused several problems. Firstly scaffold was erected then job postponed for a week. Then when the fitters came for the fascia and soffits the scaffold was not extended on one corner so it could not be finished until the scaffold was extended. The roofing felt on the porch was not finished off but we were told that someone would come in the next… Read Full Review

Anglianhelp's Comment

Written on: 12/09/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“What A Difference”

Written on: 07/09/2018

What a Difference no noise no drafts no mess while being fitted Excellent I am so happy with my windows and doors no traffic noise anymore no drafts the whole house is cosy and safe the appearance from outside is amazing it looks like a new house this is my first time with Anglian and I will never use anyone else again the staff from start to finish were wonderful Thank You Anglian staff you and the product are number one… Read Full Review

Anglianhelp's Comment

Written on: 12/09/2018

Good Morning,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★☆

“Quick, Quality but waiting for aftercare”

Written on: 07/09/2018 by Hnhismyname (1 review written)

I absolutely love my new doors...however the lock that was installed is tarnished. Looks like it was an old lock put onto a new door? Not sure, but called customer services and not heard back yet, informed the over the phone 'how did we get on' reviewer and am still waiting for someone to get in contact to say when it'll be sorted. Bit disappointing really as otherwise i would be a raving fan. Concered i wont hear back before the weekend at this rate (i know everyone clocks off for the weekend)… Read Full Review

Anglianhelp's Response to Hnhismyname's Review

Written on: 12/09/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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Hnhismyname's reply to Anglianhelp's Comment

Written on: 12/09/2018

Yes, I am still waiting on a manager to reapknd to the photos of my tarnished lock that was installed....have spoken to someone who has passed on but managers havent responded....rather disappointed as doors were installed on 3rd Sept and its now the 12th....i reported it 10mins after the installation guys had left

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★★★☆☆

“A bit rushed ”

Written on: 06/09/2018 by RBentley (1 review written)

Felt that the fitter was being rushed to finish our install in one day by his boss. He was gone before 2pm. Back door does not close needs some force to shut. Was told it would take at least 1.5 days for a professional insulation by the fitters. Handles on upstairs windows are not straight. Found blades left on the outside window ledges. Lucky we have not got small children. The black foam on the outside has not been finished /cut off neatly guess that's what the blades are for. Once installed… Read Full Review

Anglianhelp's Response to RBentley's Review

Written on: 12/09/2018

Good Morning,
Thank you for taking the time to leave us a review, I am very happy to hear that you are especially pleased with your composite front door. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★☆☆

“Poor Surveyor!”

Written on: 06/09/2018 by Cannon176 (1 review written)

The Surveyor did not measure up correctly, which meant that the Frame was too large for the opening. Because of this, it was necessary to use a disc cutter on the concrete & bricks to enlarge the opening. This left a massive cleanup for me, with dust everywhere. The fitters were very good, it should have been an easy fit, they worked hard & long to get the doors & frame in place. The frame would have been far more secure if the concrete either side of the gap had not been disturbed. The… Read Full Review

Anglianhelp's Comment

Written on: 12/09/2018

Good Morning,
Thank you for taking the time to leave us a review, I am very happy to hear your products are looking good. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Job done ”

Written on: 06/09/2018 by Ilapatel (1 review written)

It was excellent service and job done professionally very happy with the work… Read Full Review

Anglianhelp's Response to Ilapatel's Review

Written on: 12/09/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★☆

“Excellent Fitters and Product”

Written on: 06/09/2018 by richardstebbing (1 review written)

The Anglian experience started very badly with a truly awful and very unprofessional salesman whom i would NEVER have in my home again. We ordered anyway in spite of the salesman as the price was good and we knew this was a quality product and professional fitters. We were right, the product is TOP NOTCH and the surveyor and fitting teams were absolutely fist rate. We couldn't fault them at all. They were fast, efficient, polite and VERY clean and tidy so full marks to Anglian if we ignore the… Read Full Review

Anglianhelp's Response to richardstebbing's Review

Written on: 12/09/2018

Good Morning,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Roof trim replaced - hurrah!”

Written on: 06/09/2018

My dodgy roof trim has been replaced by white, shiny and new trim. So happy I shall not longer have to put up with leaking soffits, gutters and down pipes - thank you Anglian. Only downside is that the scaffolding is still around my house and causing an obstruction… Read Full Review

Anglianhelp's Comment

Written on: 12/09/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Great friendly service”

Written on: 06/09/2018 by JadeSkill (1 review written)

The two men that we had installing our windows and doors were very efficient and turned up earlier than we expected which was brilliant for us! They were both very friendly and helpful with any questions or queries that I had. Really love the anthracite windows and black doors that we had! I would highly recommend Anglian home improvement to anyone thinking of having their windows, doors and facias done!… Read Full Review

Anglianhelp's Response to JadeSkill's Review

Written on: 12/09/2018

Good Morning,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Excellent service and product ”

Written on: 03/09/2018 by Kianna93 (1 review written)

Excellent service and product can’t fault sales person gave in-depth information about product and finances. Product looked very secure quality looked great. I would recommend the product to everyone I know… Read Full Review

Anglianhelp's Comment

Written on: 03/09/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Front door back door”

Written on: 31/08/2018 by 260Aguirre (1 review written)

We are over the moon with our new doors they are of excellent quality, the craftsmanship is five star. The workmen who fitted them were very fast efficient and professional and very polite as well, putting covers down to catch any mess. We are very pleased and would recommend to anyone. We are having our windows done in May of next year . I cannot find fault with anything… Read Full Review

Anglianhelp's Comment

Written on: 03/09/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Really great service”

Written on: 31/08/2018 by Johnsie92 (1 review written)

The person I dealt with was extremely courteous, prompt and helpful. The product samples he showed us were really helpful in deciding what we needed and we really appreciated his subject matter expertise. The products look to be of extremely high quality, if the service is anything to go by… Read Full Review

Anglianhelp's Response to Johnsie92's Review

Written on: 03/09/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Proffecional Allrounders”

Written on: 31/08/2018 by 45Griffith (1 review written)

From the start of the sales person visit to the departure of the fitting team an all round professional service. Anglian team fully eliminated any drawbacks of the 80’s image of double glazing by directly offering the best competitive price within 7 minutes of the visit leaving our property with the contract in 15. Considering that the installation of a substantial item took 3 hours, a high quality project was completed within 3.5 hours from start to finish. Well done for understanding our… Read Full Review

Anglianhelp's Comment

Written on: 03/09/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Window Installation”

Written on: 31/08/2018 by PHumphrey (1 review written)

The salesman was very knowledgeable and didn't try to sell me items I didn't need. The Surveyor was able to clarify the items and ensure that I was provided with exactly what I needed. The installation was carried out on a day and time which was convenient to me. The Installer arrived alone but carried the work out to a very high standard in a professional and courteous manner and tidied up behind himself. The windows are first class and have allowed so much more light in than my original… Read Full Review

Anglianhelp's Response to PHumphrey's Review

Written on: 03/09/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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