Anglian Windows Reviews - www.anglianhome.co.uk

★★★☆☆
3.1 / 5
54.5% of users recommend this
  • Value For Money

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Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

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Latest Reviews

★★☆☆☆

“Lack of after service”

Written on: 13/01/2019 by Marley2003 (1 review written)

We decided to use Anglian because of the professional way they dealt with our initial enquiry. They have been prompt in both the survey and the installation. However since the installation we have noticed a few small issues which we would like resolved and this is where they have fallen down. I cannot get hold of anyone to actually talk to. I have repeatedly left voice mail messages on various numbers and have sent an e-mail all of which have been ignored by Anglian. I eventually (2 weeks… Read Full Review

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★★☆☆☆

“Roof trim and guttering”

Written on: 09/01/2019 by Batchelorxb296 (1 review written)

Although the quality of the product and installation were acceptable, the customer service and organisation were unacceptable. There were several mix ups with the start date for installation and in the end this was put back around 4 weeks, leading to scaffolding being up far longer then promised. I had to make multiple calls to find out what was happening and despite being told on 4 separate occasions that a manager would call me back this did not happen. This was an expensive product and I… Read Full Review

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★★★★★

“Casement window replacement”

Written on: 09/01/2019 by McClanahan40 (1 review written)

Anglian's top service started from the beginning when they arrived to give advice and pricing. Offers were made which helped reduce the initial sum and pass reductions on an earlier quote kept to. I followed a suggestion about a different central mullion which achieves a wonderful full view when open. The surveyor checked all necessary aspects and the installation went very smoothly. The result is a wonderful enhancement to the room and environment of my home. Thank you Anglian team… Read Full Review

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★★★★☆

“Great workmanship.”

Written on: 08/01/2019 by WelynWindows (1 review written)

The installation guys were great. Worked through rain to complete. Very professional-super clean. Sales and office team could be better though. Really frustrating by not returning calls. … Read Full Review

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★★★★★

“Great product and excellent service”

Written on: 08/01/2019 by sylvadianu (1 review written)

From the moment we contacted Anglian we have been very happy with the service. The salesman's presentation at home was clear and convincing. As we were shopping around then, it made us decide to trust Anglian for our home improvement. AS promised, it was all done just before Christmas and we have enjoyed our new, strong and windproof door since. The door fitters were friendly as well as thorough and efficient about their jobs. We immediately knew they would do a great job and the result spoke… Read Full Review

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★★★★★

“Composite front door with small window”

Written on: 03/01/2019 by CarolineHansen202 (1 review written)

Brilliant door which was expertly installed by knowledgeable staff. Our old door was taken away (one less thing for us to worry about) and the new door was put up in a few hours. I was very pleased with the door colour which matched the colour of our fence perfectly. Everything was cleared up and we were left with a hassle-free front door. Couldn't have asked for better service… Read Full Review

Anglianhelp's Comment

Written on: 04/01/2019

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Door And Windows.”

Written on: 03/01/2019 by JudeGraves1992 (1 review written)

I can't fault anything. Windows and door fantastic. The guys that fitted the windows were exceptional, professional and kept us updated with what there were doing. If your unsure about which company to pick we can't recommend Anglian enough a pleasure to do business with. … Read Full Review

Anglianhelp's Comment

Written on: 04/01/2019

Good Morning,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“New door”

Written on: 03/01/2019 by Barnettcx492 (1 review written)

Happy with service from sales to installation. Price was very good also… Read Full Review

Anglianhelp's Comment

Written on: 04/01/2019

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“The work was done quickly and efficiently. The fitters...”

Written on: 03/01/2019 by Moriah1991 (1 review written)

The work was done quickly and efficiently. The fitters were very friendly. They cleared up very well behind themselves. The Windows have made a significant difference to our feeling of warmth… Read Full Review

Anglianhelp's Comment

Written on: 04/01/2019

Good Morning,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“bad weather porch”

Written on: 14/12/2018 by Handypandy (1 review written)

My house is set on the top of a hill, the next door one is called Four Winds! I requested an assembly sitting on the existing paved surface with secondary door, one blank panel to have wet clothes and boots stored and the third one with a blank section below and glass panel above, the whole lot to lock in under the existing eaves of the roof. The design was exactly what I wanted, and when installed it met all of my recommendations and the fitters dealt with all minor fitting problems with no… Read Full Review

Anglianhelp's Response to Handypandy's Review

Written on: 24/12/2018

Good Morning,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★☆

“Love our door”

Written on: 10/12/2018 by Leetaylor1979 (1 review written)

The door was everything we expected fitting was quick but to a high standard. A very small blemish on the door frame not really noticeable but this is the reason for a good review rather than fantastic. Overall very happy… Read Full Review

Anglianhelp's Response to Leetaylor1979's Review

Written on: 24/12/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★☆☆☆☆

“Absolutely appalling service; avoid like the plague”

Written on: 07/12/2018 by DrRust (1 review written)

Yesterday I had two doors fitted by Anglian to my home in Newcastle. Unfortunately, Anglian provided me with an extremely terrible service. Here is a list of things that went wrong: 1. The installers forgot to install the lintel that the salesperson said was required, and the price written into my schedule of works 2. The installers left a terrible mess after finishing the works with dust and bits of plaster all over the hallway 3. The installers also damaged the walls in the hallway and… Read Full Review

Anglianhelp's Response to DrRust's Review

Written on: 24/12/2018

Good Morning,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Nikita (Customer Care Dept)

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★★☆☆☆

“Installer couldn't work the lock!”

Written on: 06/12/2018

We ordered an electronic lock. (Yale - fob, card and mobile activated.) The installer wasn't able to get it working. So he removed it, put a normal lock back and we had to arrange for someone else to come and do the lock. (There was nothing wrong with the lock. I had to phone for someone else to fix it.) Also, he chipped the plaster on the inside of the door. I'd hate to know whether actual damage was don't to the structure. The manager who fixed the lock, said someone would come and fix the… Read Full Review

Anglianhelp's Comment

Written on: 24/12/2018

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Nikita (Customer Care Dept)

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★★★★★

“Professional and excellent choice of windows ”

Written on: 05/12/2018 by susieboo416 (1 review written)

Excellent service, the windows arrived within 4 weeks. Professionaly fitted… Read Full Review

Anglianhelp's Response to susieboo416's Review

Written on: 24/12/2018

Good Morning,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Front windows replaced ”

Written on: 05/12/2018 by acstugwell (3 reviews written)

On-site workers were very reliable and polite. The job went pretty much seamlessly and was completed in two and half days. They worked through some very tough weather conditions without complaining and left everything clean and tidy. The windows are great and made a massive difference to our heating (no drafts). In conclusion, the process from ordering/design through to completion was very well organised and reliable. Well done to all involved. Thanks for everything … Read Full Review

Anglianhelp's Response to acstugwell's Review

Written on: 24/12/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Great!”

Written on: 05/12/2018 by English357 (1 review written)

Fitters were on time and very clean working. Their attention to detail was excellent and they cleaned up as they went, leaving us with lovely, well fitted doors and no mess. Thank you… Read Full Review

Anglianhelp's Comment

Written on: 24/12/2018

Good Morning,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★☆☆☆☆

“Below par work and very slow to complete”

Written on: 05/12/2018 by chrisandrews84 (1 review written)

Over-promise and under-deliver. They discounted the job given the problems and delay but still remain disappointed with the workmanship. I was told 10 weeks to remove old porch and replace it and it took 11 months. Things remain incomplete but i just accepted an 8.5% discount to avoid having to deal with them any more. From day 1 after the deposit was paid they messed me about with the inspections and delays and not returning my calls… Read Full Review

Anglianhelp's Response to chrisandrews84's Review

Written on: 24/12/2018

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Nikita (Customer Care Dept)

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★☆☆☆☆

“Dispicable service!”

Written on: 27/11/2018 by Mandtom (1 review written)

We had trouble for months trying to get Anglian to put the job they did right! They left us in a dangerous position by not putting in a lintel to support brickwork. Dispicable customer service, ignorant and rude. NEVER again!… Read Full Review

Anglianhelp's Response to Mandtom's Review

Written on: 28/11/2018

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Courtney (Customer Care Dept)

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★★★★☆

“Anglian double glazed french windows”

Written on: 17/11/2018 by Kerlivio (0 reviews written)

I have recently had Anglian double glazed french windows installed and am impressed with the professionalism of both the sales person and the installer. I wanted a good job done and that is what has been achieved. There was no mess and the old doors were removed. One small fault is being put right without question or delay. I would recommend Anglian to friends and family… Read Full Review

Anglianhelp's Response to Kerlivio's Review

Written on: 19/11/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“An outstanding Service”

Written on: 15/11/2018 by Janeq1949 (1 review written)

The Anglian representtative was honest, considerate and well-informed and clearly wanted to provide us with just what we wanted, whilst also contributing sound technical advice and guidance, which was appreciated. He was not pushy or intent on a hard sell but negotiated a great deal which left us feeling content not only with the prospect of having top quality windows but also having paid a fair price. We are pleased we went to Anglian… Read Full Review

Anglianhelp's Comment

Written on: 19/11/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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