Anglian Windows Reviews - www.anglianhome.co.uk

★★★☆☆
3.1 / 5
54.6% of users recommend this
  • Value For Money

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Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

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Latest Reviews

★★★★★

“Very good”

Written on: 14/05/2019 by Karleex41 (1 review written)

Very satified with your sales represetative… Read Full Review

Anglianhelp's Comment

Written on: 20/05/2019

Good Morning,

Thank you for taking the time to leave a review. It's great to hear you're pleased with the visit from our sales representative.

Many thanks,
Ellis (National Customer Services)

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★★★★★

“Great looking front door”

Written on: 08/05/2019

Opted for a grained finish on a coloured front door with a silver frosted glass pane, together with a matching glass side panel. The door has an integrated post box and the lock/handle looks very smart. Really pleased with quality and construction plus added security features. Ordered 3 other external doors in UPVC and got a great price. We recently had guttering and fascias installed by Anglian and that's why we have returned as customers. The quality of the products and the fitters who did… Read Full Review

Anglianhelp's Comment

Written on: 13/05/2019

Good Afternoon,

Thank you for taking the time to leave us a review. It's fantastic to hear you're delighted with your new door. I'm glad the fitters did a superb job and it's amazing to hear you'd recommend us to others. Enjoy your products.

Many thanks,
Ellis (National Customer Services)

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★☆☆☆☆

“Waste of time ”

Written on: 07/05/2019 by Jovang407 (1 review written)

Really no knowledge of the product (in my case) - was just interested in securing a price… Read Full Review

Anglianhelp's Comment

Written on: 13/05/2019

Good Afternoon,

I'm sorry to hear you're unhappy with the visit from our sales representative. Please email our customer service team with your full address and we will raise this to the relevant managers.

Sincere apologies,
Ellis (National Customer Services)

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★☆☆☆☆

“Anglian are RUBBISH!”

Written on: 27/04/2019 by bagden (1 review written)

Avoid at all costs! Took 3 sets of doors and diabolical customer service to get the job done. AND I still have two French doors with draughts coming through both sides. Quality control is non existent and one set of doors was hung so badly that the barrel in one of them broke because the door would not lock properly. Also there were no packers in the doors which are needed to line them up in the frame - no wonder the lock broke! The installation manager doesn't listen and is a bully. All in… Read Full Review

Anglianhelp's Response to bagden's Review

Written on: 29/04/2019

Good Afternoon,

I'm very sorry to hear about the issues you've experienced during your installation. This is not the standard of service we expect to provide. Please email our customer service team your full address and we will certainly investigate this further for you.

Sincere apologies,
Ellis (Customer Care Dept)

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Bagden's reply to Anglianhelp's Comment

Written on: 02/05/2019

Now I have found out that the rear seal that goes all the way around the doors is missing . I’ve contacted customer service who had better act damn quick. The doors are not fit for purpose.

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★★★★★

“Very happy with polite and prompt salesman Adnan!”

Written on: 15/04/2019

We have used Anglian before and were very satisfied with the product, so we approached Anglian again to quote us for the work we need. The person I dealt with visited on Saturday 13th April and made a very good presentation. I had asked him on arrival not to stay for too long, and he kept to his promise to keep it short and sweet - that is what customers want and need - we know the product we are buying and we want good service and a good price - that's all really! We were very happy with the… Read Full Review

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★★☆☆☆

“Doors and windows”

Written on: 12/04/2019 by Sethr388 (1 review written)

The salesman was very smooth and seemed to be knowledgable, He assured me that Anglian give a 35 year guarantee,with their doors and windows which covers everything and that on the sale of the house ,the guarantee can be passed on to the next owner. When I checked with Anglian I was told that the guarantee was only 10 years. The offered price was erroneous, for 3 doors and 2 windows the initial assessment was £4000, but then the salesman sat down with his laptop and came up with a figure of… Read Full Review

Anglianhelp's Comment

Written on: 20/04/2019

Hi,

I'm very sorry to hear you're unhappy with the visit from our sales representative. Please email our customer service team and we will certainly pass this information to the relevant managers.

Sincere apologies,
Ellis (Customer Care Dept)

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★★★★★

“Professional, engaging and informative”

Written on: 10/04/2019 by PeterGFJ (1 review written)

Recently had the opportunity to engage with a sales representative from Anglian, who visited my home after I had made an enquiry into a replacement front door for my property. In the first instance, Anglian were prompt at responding to my enquiry and that continued through the process of scheduling a time for the visit, to the actual visit itself. The sales representative was smart, informed, engaging and had great knowledge of the specific Anglian products as well as the industry in general… Read Full Review

Anglianhelp's Response to PeterGFJ's Review

Written on: 12/04/2019

Good Afternoon,

Thanks for taking the time to leave a review. It's fantastic to hear you're pleased with the visit from our sales representative. I'm glad they provided all the information you required. I'm sure you'll be just as pleased once the products have been installed.

Many thanks,
Ellis (Customer Care Dept)

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★★★★★

“Top quality service”

Written on: 26/03/2019 by 61bears (1 review written)

The representative arrived at my home and quickly laid out all that I needed to know as well as all that I get for my money. He was friendly, efficient and organised. The quality of the double glazing was excellent and well thought through in terms of durability. I put in an order for 5 windows and was given an immediate quotation at the end of the hour or so spent going over the product and costs. I had an enjoyable time choosing what to have and was agreeably surprised at the reasonable… Read Full Review

Anglianhelp's Response to 61bears's Review

Written on: 27/03/2019

Good Afternoon,

Thank you for taking the time to leave us a review. It's fantastic to hear you're pleased with the visit from our sales designer. I'm glad he was polite and provided the information you required. I'm sure you'll be delighted once the windows have been installed.

Many thanks,
Ellis (Customer Care Dept)

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★★★★★

“Excellent ”

Written on: 14/03/2019 by Suttonsf1977 (1 review written)

very quick to respond to my initial internet enquiry. Arranged an appointment easily for rep to visit and quote. Very impressed and did not feel bulldozed into a decision… Read Full Review

Anglianhelp's Comment

Written on: 27/03/2019

Good Afternoon,

Thanks for taking the time to leave a review. It's great to hear you're pleased with the visit from our sales representative. I'm glad he was polite and provided the information you required.

Many thanks,
Ellis (Customer Care Dept)

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★★★★★

“Restores the faith!”

Written on: 10/03/2019

I have had window sales representatives come to my home before and was horrified that the high pressure sales tactics of the 1980's was alive and well! So I was reluctant to go down the same path again, but I needn't have been concerned. Anglian are true professionals. They've been around for so long it seems they've watched their competitors fail time and again and make sure they avoid the same pitfalls. There was no high pressure selling, simply showed me a fantastic product and helped… Read Full Review

Anglianhelp's Comment

Written on: 13/03/2019

Good Afternoon,

Thank you for taking the time to leave a review. It's superb to hear you're delighted with the visit from our sales representative. I'm glad he has restored your faith in the industry.

Many thanks,
Ellis (National Customer Services)

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★★★★☆

“Marks on glass”

Written on: 22/02/2019 by jenniferbradley (1 review written)

We had replacement patio doors installed last back end. Workmanship was ok however we discovered that the glass developed condensation on the outside. This is apparently ok & not an indication that the glass is warmer on the outer surfaces. However our main complaint is that, when steamed up there are very visible marks on the opening door where the suction equipment has been used when manoeuvring the glass in the factory etc. I contacted the company who requested photographs of the marks. I… Read Full Review

Anglianhelp's Response to jenniferbradley's Review

Written on: 27/02/2019

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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Jenniferbradley's reply to Anglianhelp's Comment

Written on: 03/03/2019

Dear Nikita
It seems you didn't read my review. Whilst we were happy with the service, we are NOT HAPPY with the marks that appear on the opening side of the patio doors when they are misted up with condensation on the outside. We were advised to use toothpaste - as mentioned in my review. We would like the glass replacing. We paid a lot of money for the doors & don't feel that we should have to purchase many tubes of toothpaste than spend considerable time smearing the window & potentially scratching the glass.

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★☆☆☆☆

“Awful company”

Written on: 16/02/2019 by Jay2019 (1 review written)

This company is terrible. We put an in order in for two doors front and back that equated to £3700. On the day we had to pay a 25% deposit of 925. We we're told to wait for a surveyor to contact and that if we had any changes we wanted to make then our meeting with the surveyor would be the final chance to make those changes as after that they would begin production of our doors. Before our meeting with the surveyor and 13 working days after our deposit was paid my partner was unexpectedly… Read Full Review

Anglianhelp's Response to Jay2019's Review

Written on: 21/02/2019

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or web chat service.
Thank you
Courtney (Customer Care Dept)

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Jay2019's reply to Anglianhelp's Comment

Written on: 22/02/2019

I have already emailed your customer service department.

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★★★★★

“home improvement ”

Written on: 13/02/2019 by bernier1962 (1 review written)

I am looking to replace my front door and arranged an appointment with anglian Sales person was very nice , professional and showed me lots of samples went through the payment options and latest offers , but best of all was that i did not feel pressured to commit to anything at that time I will be placing an order within the next month or so and would most defanitely reccomend to others… Read Full Review

Anglianhelp's Response to bernier1962's Review

Written on: 21/02/2019

Hello, thank you for taking the time to write us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will enjoy your new products. Thank you once again, Courtney (Customer Care Dept)

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★★☆☆☆

“Lack of after service”

Written on: 13/01/2019 by Marley2003 (1 review written)

We decided to use Anglian because of the professional way they dealt with our initial enquiry. They have been prompt in both the survey and the installation. However since the installation we have noticed a few small issues which we would like resolved and this is where they have fallen down. I cannot get hold of anyone to actually talk to. I have repeatedly left voice mail messages on various numbers and have sent an e-mail all of which have been ignored by Anglian. I eventually (2 weeks… Read Full Review

Anglianhelp's Response to Marley2003's Review

Written on: 03/02/2019

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or our online web chat service.
Thank you
Courtney (Customer Care Dept)

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★★☆☆☆

“Roof trim and guttering”

Written on: 09/01/2019 by Batchelorxb296 (1 review written)

Although the quality of the product and installation were acceptable, the customer service and organisation were unacceptable. There were several mix ups with the start date for installation and in the end this was put back around 4 weeks, leading to scaffolding being up far longer then promised. I had to make multiple calls to find out what was happening and despite being told on 4 separate occasions that a manager would call me back this did not happen. This was an expensive product and I… Read Full Review

Anglianhelp's Comment

Written on: 03/02/2019

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or our online web chat service.
Thank you
Courtney (Customer Care Dept)

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★★★★★

“Casement window replacement”

Written on: 09/01/2019 by McClanahan40 (1 review written)

Anglian's top service started from the beginning when they arrived to give advice and pricing. Offers were made which helped reduce the initial sum and pass reductions on an earlier quote kept to. I followed a suggestion about a different central mullion which achieves a wonderful full view when open. The surveyor checked all necessary aspects and the installation went very smoothly. The result is a wonderful enhancement to the room and environment of my home. Thank you Anglian team… Read Full Review

Anglianhelp's Comment

Written on: 03/02/2019

Hello, thank you for taking the time to write us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will enjoy your new products. Thank you once again, Courtney (Customer Care Dept)

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★★★★☆

“Great workmanship.”

Written on: 08/01/2019 by WelynWindows (1 review written)

The installation guys were great. Worked through rain to complete. Very professional-super clean. Sales and office team could be better though. Really frustrating by not returning calls. … Read Full Review

Anglianhelp's Response to WelynWindows's Review

Written on: 03/02/2019

Hello, thank you for taking the time to write us a review, I am very happy to hear your experience was a positive and professional one. I am sorry to hear that you were unhappy with the customer service received by our sales team, thank you for your feedback on this, we are able to use this to improve our services.
I am sure you will enjoy your new products. Thank you once again, Courtney (Customer Care Dept)

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★★★★★

“Great product and excellent service”

Written on: 08/01/2019 by sylvadianu (1 review written)

From the moment we contacted Anglian we have been very happy with the service. The salesman's presentation at home was clear and convincing. As we were shopping around then, it made us decide to trust Anglian for our home improvement. AS promised, it was all done just before Christmas and we have enjoyed our new, strong and windproof door since. The door fitters were friendly as well as thorough and efficient about their jobs. We immediately knew they would do a great job and the result spoke… Read Full Review

Anglianhelp's Response to sylvadianu's Review

Written on: 03/02/2019

Hello, thank you for taking the time to write us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will enjoy your new products. Thank you once again, Courtney (Customer Care Dept)

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★★★★★

“Composite front door with small window”

Written on: 03/01/2019 by CarolineHansen202 (1 review written)

Brilliant door which was expertly installed by knowledgeable staff. Our old door was taken away (one less thing for us to worry about) and the new door was put up in a few hours. I was very pleased with the door colour which matched the colour of our fence perfectly. Everything was cleared up and we were left with a hassle-free front door. Couldn't have asked for better service… Read Full Review

Anglianhelp's Comment

Written on: 04/01/2019

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Door And Windows.”

Written on: 03/01/2019 by JudeGraves1992 (1 review written)

I can't fault anything. Windows and door fantastic. The guys that fitted the windows were exceptional, professional and kept us updated with what there were doing. If your unsure about which company to pick we can't recommend Anglian enough a pleasure to do business with. … Read Full Review

Anglianhelp's Comment

Written on: 04/01/2019

Good Morning,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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