Anglian Windows Reviews - www.anglianhome.co.uk

★★★☆☆
3.1 / 5
54.5% of users recommend this
  • Value For Money

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Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

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Latest Reviews

★★★★★

“Excellent ”

Written on: 14/03/2019 by Suttonsf1977 (1 review written)

very quick to respond to my initial internet enquiry. Arranged an appointment easily for rep to visit and quote. Very impressed and did not feel bulldozed into a decision… Read Full Review

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★★★★★

“Restores the faith!”

Written on: 10/03/2019

I have had window sales representatives come to my home before and was horrified that the high pressure sales tactics of the 1980's was alive and well! So I was reluctant to go down the same path again, but I needn't have been concerned. Anglian are true professionals. They've been around for so long it seems they've watched their competitors fail time and again and make sure they avoid the same pitfalls. There was no high pressure selling, simply showed me a fantastic product and helped… Read Full Review

Anglianhelp's Comment

Written on: 13/03/2019

Good Afternoon,

Thank you for taking the time to leave a review. It's superb to hear you're delighted with the visit from our sales representative. I'm glad he has restored your faith in the industry.

Many thanks,
Ellis (National Customer Services)

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★★★★☆

“Marks on glass”

Written on: 22/02/2019 by jenniferbradley (1 review written)

We had replacement patio doors installed last back end. Workmanship was ok however we discovered that the glass developed condensation on the outside. This is apparently ok & not an indication that the glass is warmer on the outer surfaces. However our main complaint is that, when steamed up there are very visible marks on the opening door where the suction equipment has been used when manoeuvring the glass in the factory etc. I contacted the company who requested photographs of the marks. I… Read Full Review

Anglianhelp's Response to jenniferbradley's Review

Written on: 27/02/2019

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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Jenniferbradley's reply to Anglianhelp's Comment

Written on: 03/03/2019

Dear Nikita
It seems you didn't read my review. Whilst we were happy with the service, we are NOT HAPPY with the marks that appear on the opening side of the patio doors when they are misted up with condensation on the outside. We were advised to use toothpaste - as mentioned in my review. We would like the glass replacing. We paid a lot of money for the doors & don't feel that we should have to purchase many tubes of toothpaste than spend considerable time smearing the window & potentially scratching the glass.

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★☆☆☆☆

“Awful company”

Written on: 16/02/2019 by Jay2019 (1 review written)

This company is terrible. We put an in order in for two doors front and back that equated to £3700. On the day we had to pay a 25% deposit of 925. We we're told to wait for a surveyor to contact and that if we had any changes we wanted to make then our meeting with the surveyor would be the final chance to make those changes as after that they would begin production of our doors. Before our meeting with the surveyor and 13 working days after our deposit was paid my partner was unexpectedly… Read Full Review

Anglianhelp's Response to Jay2019's Review

Written on: 21/02/2019

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or web chat service.
Thank you
Courtney (Customer Care Dept)

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Jay2019's reply to Anglianhelp's Comment

Written on: 22/02/2019

I have already emailed your customer service department.

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★★★★★

“home improvement ”

Written on: 13/02/2019 by bernier1962 (1 review written)

I am looking to replace my front door and arranged an appointment with anglian Sales person was very nice , professional and showed me lots of samples went through the payment options and latest offers , but best of all was that i did not feel pressured to commit to anything at that time I will be placing an order within the next month or so and would most defanitely reccomend to others… Read Full Review

Anglianhelp's Response to bernier1962's Review

Written on: 21/02/2019

Hello, thank you for taking the time to write us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will enjoy your new products. Thank you once again, Courtney (Customer Care Dept)

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★★☆☆☆

“Lack of after service”

Written on: 13/01/2019 by Marley2003 (1 review written)

We decided to use Anglian because of the professional way they dealt with our initial enquiry. They have been prompt in both the survey and the installation. However since the installation we have noticed a few small issues which we would like resolved and this is where they have fallen down. I cannot get hold of anyone to actually talk to. I have repeatedly left voice mail messages on various numbers and have sent an e-mail all of which have been ignored by Anglian. I eventually (2 weeks… Read Full Review

Anglianhelp's Response to Marley2003's Review

Written on: 03/02/2019

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or our online web chat service.
Thank you
Courtney (Customer Care Dept)

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★★☆☆☆

“Roof trim and guttering”

Written on: 09/01/2019 by Batchelorxb296 (1 review written)

Although the quality of the product and installation were acceptable, the customer service and organisation were unacceptable. There were several mix ups with the start date for installation and in the end this was put back around 4 weeks, leading to scaffolding being up far longer then promised. I had to make multiple calls to find out what was happening and despite being told on 4 separate occasions that a manager would call me back this did not happen. This was an expensive product and I… Read Full Review

Anglianhelp's Comment

Written on: 03/02/2019

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or our online web chat service.
Thank you
Courtney (Customer Care Dept)

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★★★★★

“Casement window replacement”

Written on: 09/01/2019 by McClanahan40 (1 review written)

Anglian's top service started from the beginning when they arrived to give advice and pricing. Offers were made which helped reduce the initial sum and pass reductions on an earlier quote kept to. I followed a suggestion about a different central mullion which achieves a wonderful full view when open. The surveyor checked all necessary aspects and the installation went very smoothly. The result is a wonderful enhancement to the room and environment of my home. Thank you Anglian team… Read Full Review

Anglianhelp's Comment

Written on: 03/02/2019

Hello, thank you for taking the time to write us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will enjoy your new products. Thank you once again, Courtney (Customer Care Dept)

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★★★★☆

“Great workmanship.”

Written on: 08/01/2019 by WelynWindows (1 review written)

The installation guys were great. Worked through rain to complete. Very professional-super clean. Sales and office team could be better though. Really frustrating by not returning calls. … Read Full Review

Anglianhelp's Response to WelynWindows's Review

Written on: 03/02/2019

Hello, thank you for taking the time to write us a review, I am very happy to hear your experience was a positive and professional one. I am sorry to hear that you were unhappy with the customer service received by our sales team, thank you for your feedback on this, we are able to use this to improve our services.
I am sure you will enjoy your new products. Thank you once again, Courtney (Customer Care Dept)

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★★★★★

“Great product and excellent service”

Written on: 08/01/2019 by sylvadianu (1 review written)

From the moment we contacted Anglian we have been very happy with the service. The salesman's presentation at home was clear and convincing. As we were shopping around then, it made us decide to trust Anglian for our home improvement. AS promised, it was all done just before Christmas and we have enjoyed our new, strong and windproof door since. The door fitters were friendly as well as thorough and efficient about their jobs. We immediately knew they would do a great job and the result spoke… Read Full Review

Anglianhelp's Response to sylvadianu's Review

Written on: 03/02/2019

Hello, thank you for taking the time to write us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will enjoy your new products. Thank you once again, Courtney (Customer Care Dept)

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★★★★★

“Composite front door with small window”

Written on: 03/01/2019 by CarolineHansen202 (1 review written)

Brilliant door which was expertly installed by knowledgeable staff. Our old door was taken away (one less thing for us to worry about) and the new door was put up in a few hours. I was very pleased with the door colour which matched the colour of our fence perfectly. Everything was cleared up and we were left with a hassle-free front door. Couldn't have asked for better service… Read Full Review

Anglianhelp's Comment

Written on: 04/01/2019

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Door And Windows.”

Written on: 03/01/2019 by JudeGraves1992 (1 review written)

I can't fault anything. Windows and door fantastic. The guys that fitted the windows were exceptional, professional and kept us updated with what there were doing. If your unsure about which company to pick we can't recommend Anglian enough a pleasure to do business with. … Read Full Review

Anglianhelp's Comment

Written on: 04/01/2019

Good Morning,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“New door”

Written on: 03/01/2019 by Barnettcx492 (1 review written)

Happy with service from sales to installation. Price was very good also… Read Full Review

Anglianhelp's Comment

Written on: 04/01/2019

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“The work was done quickly and efficiently. The fitters...”

Written on: 03/01/2019 by Moriah1991 (1 review written)

The work was done quickly and efficiently. The fitters were very friendly. They cleared up very well behind themselves. The Windows have made a significant difference to our feeling of warmth… Read Full Review

Anglianhelp's Comment

Written on: 04/01/2019

Good Morning,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“bad weather porch”

Written on: 14/12/2018 by Handypandy (1 review written)

My house is set on the top of a hill, the next door one is called Four Winds! I requested an assembly sitting on the existing paved surface with secondary door, one blank panel to have wet clothes and boots stored and the third one with a blank section below and glass panel above, the whole lot to lock in under the existing eaves of the roof. The design was exactly what I wanted, and when installed it met all of my recommendations and the fitters dealt with all minor fitting problems with no… Read Full Review

Anglianhelp's Response to Handypandy's Review

Written on: 24/12/2018

Good Morning,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★☆

“Love our door”

Written on: 10/12/2018 by Leetaylor1979 (1 review written)

The door was everything we expected fitting was quick but to a high standard. A very small blemish on the door frame not really noticeable but this is the reason for a good review rather than fantastic. Overall very happy… Read Full Review

Anglianhelp's Response to Leetaylor1979's Review

Written on: 24/12/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★☆☆☆☆

“Absolutely appalling service; avoid like the plague”

Written on: 07/12/2018 by DrRust (1 review written)

Yesterday I had two doors fitted by Anglian to my home in Newcastle. Unfortunately, Anglian provided me with an extremely terrible service. Here is a list of things that went wrong: 1. The installers forgot to install the lintel that the salesperson said was required, and the price written into my schedule of works 2. The installers left a terrible mess after finishing the works with dust and bits of plaster all over the hallway 3. The installers also damaged the walls in the hallway and… Read Full Review

Anglianhelp's Response to DrRust's Review

Written on: 24/12/2018

Good Morning,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Nikita (Customer Care Dept)

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★★☆☆☆

“Installer couldn't work the lock!”

Written on: 06/12/2018

We ordered an electronic lock. (Yale - fob, card and mobile activated.) The installer wasn't able to get it working. So he removed it, put a normal lock back and we had to arrange for someone else to come and do the lock. (There was nothing wrong with the lock. I had to phone for someone else to fix it.) Also, he chipped the plaster on the inside of the door. I'd hate to know whether actual damage was don't to the structure. The manager who fixed the lock, said someone would come and fix the… Read Full Review

Anglianhelp's Comment

Written on: 24/12/2018

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Nikita (Customer Care Dept)

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★★★★★

“Professional and excellent choice of windows ”

Written on: 05/12/2018 by susieboo416 (1 review written)

Excellent service, the windows arrived within 4 weeks. Professionaly fitted… Read Full Review

Anglianhelp's Response to susieboo416's Review

Written on: 24/12/2018

Good Morning,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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★★★★★

“Front windows replaced ”

Written on: 05/12/2018 by acstugwell (3 reviews written)

On-site workers were very reliable and polite. The job went pretty much seamlessly and was completed in two and half days. They worked through some very tough weather conditions without complaining and left everything clean and tidy. The windows are great and made a massive difference to our heating (no drafts). In conclusion, the process from ordering/design through to completion was very well organised and reliable. Well done to all involved. Thanks for everything … Read Full Review

Anglianhelp's Response to acstugwell's Review

Written on: 24/12/2018

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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