Anglian Windows Reviews - www.anglianhome.co.uk

★★★☆☆
3.1 / 5
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Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

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Latest Reviews

★★☆☆☆

“Patio doors”

Written on: 16/08/2019 by Aron389 (1 review written)

I had a patio door installed.The rep.did not let me read the contract before signing,this became relevant later.The day came the installation team arrived late,it was their last job of the day,and all they wanted was to finish asap.The customer service and their actions were childish,but the job was done and then they told me they were self employed-presumably not en employee of Anglia?I had to pay them,I was told I should have read the contract.Please anyone that is reading this avoid them… Read Full Review

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★☆☆☆☆

“Noise resonance”

Written on: 31/07/2019 by 298Silva (1 review written)

We were happy with the windows at first, until we noticed that the (light) traffic outside our house sounded noisy even though we were never aware of it with our old double glazing. The effect was strange - similar to sound coming down a tube. Then we noticed more noise distortion - e.g. motorway noise, previously reduced to a minimum with our old double glazing, was now a continuous resonant hum. Planes going over our house now drive me mad. Bonfire night was fun - fireworks going off sounded… Read Full Review

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★☆☆☆☆

“What a heartless and immoral Company Anglian Homes are.”

Written on: 30/07/2019 by 308Hays (1 review written)

Anglian Homes have behaved totally unethically when I needed to cancel the contract 20 hours after the 7 day cooling off period having legitimate, mitigating financial reasons as to why we needed to cancel. They put pressure on you to sign up by the end of the month saying you wont get a better deal any other time and then once they get you signed up, Customer Service goes out the window and they will do anything they can to avoid you when there is an issue that needs resolving. I have never… Read Full Review

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★★☆☆☆

“LOST A CUSTOMER”

Written on: 03/07/2019 by autumrain (1 review written)

Wanted new doors for patio and front, brilliant salesperson came round, we chose the doors we liked, didnt mind waiting for the fitting as we were pre warned, fitters came and installed the doors everything went well and we were really impressed and happy, that is until the phone calls started with outright stories of factory prices if we had more work done with them, told them we had spent enough this year and not to bother, they still persisted promising lots of great deals till i finally… Read Full Review

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★☆☆☆☆

“Appauling and cheap, AVOID !”

Written on: 22/06/2019 by wilko50 (25 reviews written)

The build quality of their products are utterly terrible. We has three sash windows fitted October 2018 ( all the front of the house). The quality of everything is cheap including the ultra thin plastic frames. The windows are already faulty because they did not fit the retraning arms proberly when the window hinges open. The windows were expensive but are complete cheap rubbish ! Also all the screws that attach the retraining arms and the ones that hold the windows in place just spin around… Read Full Review

Anglianhelp's Response to wilko50's Review

Written on: 24/06/2019

Good afternoon,

I'm very sorry to hear you're unhappy with the service you've received. This is not the standard we aim for. Please email our customer service team and they will certainly be able to look into this further for you.

Sincere apologies,
Ellis (National Customer Services)

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Organic220's Response to wilko50's Review

Written on: 01/07/2019

I have just had a door and window replaced...rude fitters, no attention to my home..left with broken glass and oily walls to clean, door quality shoddy and still ringing in an Attempt to get it fixed. Avoid them...only interested in money.

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★☆☆☆☆

“I have been a previous customer of Anglian Windows and...”

Written on: 24/05/2019

I have been a previous customer of Anglian Windows and was happy with the service provided so decided to use them again. It proved to be a big mistake. The sales person told me that I could put the installation date back for up to 12 months from when I put the deposit down. I arranged for installation for June 24th, due to unforeseen circumstances I needed to put it back further, no problem I thought as I have the 12 months to install. Unfortunately when I called I spoke to the man I imagine… Read Full Review

Anglianhelp's Comment

Written on: 03/06/2019

Good Afternoon,

I'm very sorry to hear about the issues you've experience with Anglian. This is not the standard of service we aim for. Please email our customer service team your full address or order number and they will investigate this further.

Sincere apologies,
Ellis (National Customer Service)

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★★★★★

“Purchase of a new door. ”

Written on: 24/05/2019 by giraffes4june (1 review written)

Purchase of a new door. After the usual research we decided to buy from Anglian as we already have windows and doors by them and they continue to perform well after 16 years !!! plus they are a company we feel can be trusted to deliver a quality product - not the cheapest but you get what you pay for - and importantly they make all their products in house . Excellent attention to detail from the sales representative , pleasant and respectful . Would recommend… Read Full Review

Anglianhelp's Response to giraffes4june's Review

Written on: 03/06/2019

Good Afternoon,

Thank you for taking the time to leave a review. It's great to hear you decided to go with Anglian again, I'm glad you're pleased with the visit from our sales representative and I'm sure you'll be delighted once the products have been installed.

Many thanks,
Ellis (National Customer Service)

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★★★★★

“Very good”

Written on: 14/05/2019 by Karleex41 (1 review written)

Very satified with your sales represetative… Read Full Review

Anglianhelp's Comment

Written on: 20/05/2019

Good Morning,

Thank you for taking the time to leave a review. It's great to hear you're pleased with the visit from our sales representative.

Many thanks,
Ellis (National Customer Services)

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★★★★★

“Great looking front door”

Written on: 08/05/2019

Opted for a grained finish on a coloured front door with a silver frosted glass pane, together with a matching glass side panel. The door has an integrated post box and the lock/handle looks very smart. Really pleased with quality and construction plus added security features. Ordered 3 other external doors in UPVC and got a great price. We recently had guttering and fascias installed by Anglian and that's why we have returned as customers. The quality of the products and the fitters who did… Read Full Review

Anglianhelp's Comment

Written on: 13/05/2019

Good Afternoon,

Thank you for taking the time to leave us a review. It's fantastic to hear you're delighted with your new door. I'm glad the fitters did a superb job and it's amazing to hear you'd recommend us to others. Enjoy your products.

Many thanks,
Ellis (National Customer Services)

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★☆☆☆☆

“Waste of time ”

Written on: 07/05/2019 by Jovang407 (1 review written)

Really no knowledge of the product (in my case) - was just interested in securing a price… Read Full Review

Anglianhelp's Comment

Written on: 13/05/2019

Good Afternoon,

I'm sorry to hear you're unhappy with the visit from our sales representative. Please email our customer service team with your full address and we will raise this to the relevant managers.

Sincere apologies,
Ellis (National Customer Services)

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★☆☆☆☆

“Anglian are RUBBISH!”

Written on: 27/04/2019 by bagden (1 review written)

Avoid at all costs! Took 3 sets of doors and diabolical customer service to get the job done. AND I still have two French doors with draughts coming through both sides. Quality control is non existent and one set of doors was hung so badly that the barrel in one of them broke because the door would not lock properly. Also there were no packers in the doors which are needed to line them up in the frame - no wonder the lock broke! The installation manager doesn't listen and is a bully. All in… Read Full Review

Anglianhelp's Response to bagden's Review

Written on: 29/04/2019

Good Afternoon,

I'm very sorry to hear about the issues you've experienced during your installation. This is not the standard of service we expect to provide. Please email our customer service team your full address and we will certainly investigate this further for you.

Sincere apologies,
Ellis (Customer Care Dept)

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Bagden's reply to Anglianhelp's Comment

Written on: 02/05/2019

Now I have found out that the rear seal that goes all the way around the doors is missing . I’ve contacted customer service who had better act damn quick. The doors are not fit for purpose.

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★★★★★

“Very happy with polite and prompt salesman Adnan!”

Written on: 15/04/2019

We have used Anglian before and were very satisfied with the product, so we approached Anglian again to quote us for the work we need. The person I dealt with visited on Saturday 13th April and made a very good presentation. I had asked him on arrival not to stay for too long, and he kept to his promise to keep it short and sweet - that is what customers want and need - we know the product we are buying and we want good service and a good price - that's all really! We were very happy with the… Read Full Review

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★★☆☆☆

“Doors and windows”

Written on: 12/04/2019 by Sethr388 (1 review written)

The salesman was very smooth and seemed to be knowledgable, He assured me that Anglian give a 35 year guarantee,with their doors and windows which covers everything and that on the sale of the house ,the guarantee can be passed on to the next owner. When I checked with Anglian I was told that the guarantee was only 10 years. The offered price was erroneous, for 3 doors and 2 windows the initial assessment was £4000, but then the salesman sat down with his laptop and came up with a figure of… Read Full Review

Anglianhelp's Comment

Written on: 20/04/2019

Hi,

I'm very sorry to hear you're unhappy with the visit from our sales representative. Please email our customer service team and we will certainly pass this information to the relevant managers.

Sincere apologies,
Ellis (Customer Care Dept)

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★★★★★

“Professional, engaging and informative”

Written on: 10/04/2019 by PeterGFJ (1 review written)

Recently had the opportunity to engage with a sales representative from Anglian, who visited my home after I had made an enquiry into a replacement front door for my property. In the first instance, Anglian were prompt at responding to my enquiry and that continued through the process of scheduling a time for the visit, to the actual visit itself. The sales representative was smart, informed, engaging and had great knowledge of the specific Anglian products as well as the industry in general… Read Full Review

Anglianhelp's Response to PeterGFJ's Review

Written on: 12/04/2019

Good Afternoon,

Thanks for taking the time to leave a review. It's fantastic to hear you're pleased with the visit from our sales representative. I'm glad they provided all the information you required. I'm sure you'll be just as pleased once the products have been installed.

Many thanks,
Ellis (Customer Care Dept)

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★★★★★

“Top quality service”

Written on: 26/03/2019 by 61bears (1 review written)

The representative arrived at my home and quickly laid out all that I needed to know as well as all that I get for my money. He was friendly, efficient and organised. The quality of the double glazing was excellent and well thought through in terms of durability. I put in an order for 5 windows and was given an immediate quotation at the end of the hour or so spent going over the product and costs. I had an enjoyable time choosing what to have and was agreeably surprised at the reasonable… Read Full Review

Anglianhelp's Response to 61bears's Review

Written on: 27/03/2019

Good Afternoon,

Thank you for taking the time to leave us a review. It's fantastic to hear you're pleased with the visit from our sales designer. I'm glad he was polite and provided the information you required. I'm sure you'll be delighted once the windows have been installed.

Many thanks,
Ellis (Customer Care Dept)

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★★★★★

“Excellent ”

Written on: 14/03/2019 by Suttonsf1977 (1 review written)

very quick to respond to my initial internet enquiry. Arranged an appointment easily for rep to visit and quote. Very impressed and did not feel bulldozed into a decision… Read Full Review

Anglianhelp's Comment

Written on: 27/03/2019

Good Afternoon,

Thanks for taking the time to leave a review. It's great to hear you're pleased with the visit from our sales representative. I'm glad he was polite and provided the information you required.

Many thanks,
Ellis (Customer Care Dept)

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★★★★★

“Restores the faith!”

Written on: 10/03/2019

I have had window sales representatives come to my home before and was horrified that the high pressure sales tactics of the 1980's was alive and well! So I was reluctant to go down the same path again, but I needn't have been concerned. Anglian are true professionals. They've been around for so long it seems they've watched their competitors fail time and again and make sure they avoid the same pitfalls. There was no high pressure selling, simply showed me a fantastic product and helped… Read Full Review

Anglianhelp's Comment

Written on: 13/03/2019

Good Afternoon,

Thank you for taking the time to leave a review. It's superb to hear you're delighted with the visit from our sales representative. I'm glad he has restored your faith in the industry.

Many thanks,
Ellis (National Customer Services)

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★★★★☆

“Marks on glass”

Written on: 22/02/2019 by jenniferbradley (1 review written)

We had replacement patio doors installed last back end. Workmanship was ok however we discovered that the glass developed condensation on the outside. This is apparently ok & not an indication that the glass is warmer on the outer surfaces. However our main complaint is that, when steamed up there are very visible marks on the opening door where the suction equipment has been used when manoeuvring the glass in the factory etc. I contacted the company who requested photographs of the marks. I… Read Full Review

Anglianhelp's Response to jenniferbradley's Review

Written on: 27/02/2019

Hello,
Thank you for taking the time to leave us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will continue to enjoy your new products. If there is anything i can assist with, please do not hesitate to get in touch.
Thank you once again,
Nikita (Customer Care Dept)

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Jenniferbradley's reply to Anglianhelp's Comment

Written on: 03/03/2019

Dear Nikita
It seems you didn't read my review. Whilst we were happy with the service, we are NOT HAPPY with the marks that appear on the opening side of the patio doors when they are misted up with condensation on the outside. We were advised to use toothpaste - as mentioned in my review. We would like the glass replacing. We paid a lot of money for the doors & don't feel that we should have to purchase many tubes of toothpaste than spend considerable time smearing the window & potentially scratching the glass.

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★☆☆☆☆

“Awful company”

Written on: 16/02/2019 by Jay2019 (1 review written)

This company is terrible. We put an in order in for two doors front and back that equated to £3700. On the day we had to pay a 25% deposit of 925. We we're told to wait for a surveyor to contact and that if we had any changes we wanted to make then our meeting with the surveyor would be the final chance to make those changes as after that they would begin production of our doors. Before our meeting with the surveyor and 13 working days after our deposit was paid my partner was unexpectedly… Read Full Review

Anglianhelp's Response to Jay2019's Review

Written on: 21/02/2019

Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or web chat service.
Thank you
Courtney (Customer Care Dept)

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Jay2019's reply to Anglianhelp's Comment

Written on: 22/02/2019

I have already emailed your customer service department.

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★★★★★

“home improvement ”

Written on: 13/02/2019 by bernier1962 (1 review written)

I am looking to replace my front door and arranged an appointment with anglian Sales person was very nice , professional and showed me lots of samples went through the payment options and latest offers , but best of all was that i did not feel pressured to commit to anything at that time I will be placing an order within the next month or so and would most defanitely reccomend to others… Read Full Review

Anglianhelp's Response to bernier1962's Review

Written on: 21/02/2019

Hello, thank you for taking the time to write us a review, I am very happy to hear your experience was a positive and professional one. I am sure you will enjoy your new products. Thank you once again, Courtney (Customer Care Dept)

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