Anglian Windows Reviews - www.anglianhome.co.uk

★★★☆☆
3.1 / 5
54% of users recommend this
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Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

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Latest Reviews

★☆☆☆☆

“Awful and stressful”

Written on: 20/04/2021 by MartinFromLondon (1 review written)

Anglian Windows were VERY EXPENSIVE (nearly £7,500 for four full size windows and one small one) but we thought it would be worth the cost having previously had a good experience with them. We were wrong - as their own fitters told us, they have gone down hill drastically in recent years, and their service was AWFUL AND STRESSFUL IN SO MANY WAYS: 1) They left mud, dirt and damage on our walls, all over our floors, and even left detritus in our guttering that would've caused an expensive… Read Full Review

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★☆☆☆☆

“Anglian Windows service.”

Written on: 26/03/2021 by Baxterlt185 (1 review written)

I`m currently awaiting developments regarding the forfeiture of a £1,375 deposit… Read Full Review

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★☆☆☆☆

“Poor Sevice”

Written on: 22/03/2021 by Hewitt2 (1 review written)

Made an appointment for a rep to view our old front door and give us a quote. We agreed they would meet us in person at 10 am. The night before at 7.31pm They said they wanted do a video call, around 4 pm. We had at the outset said we did not want a video call, to which they agreed. We text back to say that was not what was agreed and asked them to confirm whether or not they were going to be there on the morning. They didn't have the courtesy to respond and failed to turn up. They were useless… Read Full Review

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★☆☆☆☆

“Absolutely awful”

Written on: 27/02/2021 by Joeface192 (1 review written)

We booked an online consultation to have a porch built. It was possibly one of the worst customer services we've ever experienced before, it was almost unbelievable. We found the sales rep from Chelmsford extremely rude, very confrontational, antagonising and constantly interrupted my wife and I and wouldn't let us speak. This was triggered because he asked if we had planning permission in place for a porch and we told him we hadn't and he essentially told us there's no point in talking to… Read Full Review

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★☆☆☆☆

“Anglian - Where's the customer service you sold so...”

Written on: 10/02/2021 by RamblingScotland (1 review written)

I had a new front door fitted in December 2019 and recently, I've found it doesn't lock. I had requested an engineer with no reply (within 24 hours), then emailed Anglian with no reply. The phone line was also ringing out with no message to inform me of offices being closed. When I managed to get through to someone via a different email address (almost immediately), I was told that ALL offices in Scotland had closed and no one would be able to come out. I told them this was a security and… Read Full Review

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★☆☆☆☆

“Absolutely terrible experience! Avoid!!!”

Written on: 15/12/2020 by McCurdymw211 (1 review written)

Well the only good experience we had with this company was the sales pitch that actually got us really excited about building a beautiful new living space to our home. Unfortately everything after this initial sale was terrible. We felt like we had to constantly try contact them, which was a mission in itself getting passed from one person to another to another. When the architect drawings came back the measurements were wrong to the ones physically discussed and it took a month just to rectify… Read Full Review

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★☆☆☆☆

“Terrible windows, even worse customer service”

Written on: 11/12/2020 by BobAndlou (1 review written)

It’s now nearly 4 weeks since our windows were installed and trying to speak with anyone about our issues is near impossible. The branch manager won’t respond to my calls or text. Customer service say they’ll ring you tomorrow but don’t. I’m not sure what to do next. We have one window that won’t open, and the sound proofing from all of these windows is awful. Our old windows that were over 20 years old and broken gave better sound proofing, and I’m being serious! I have no… Read Full Review

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★★☆☆☆

“Not the company once used to be 15 years ago :(”

Written on: 01/12/2020 by SunnyPP (1 review written)

Poor aftercare service. Have has a door seal tear within 6 months of fitting, "engineer", came July 2020 to see the issue, been back once Sept 2020 with wrong seal, We are now in Dec 2020 cold draft comes through worse than replacement door previously and no replacement seal yet. No update no nothing. Call you regular to sell you the package and then silence after install. Poor quality product too from years ago. Been going down hill for about 15 yrs. … Read Full Review

Sunnypp's Response to SunnyPP's Review

Written on: 01/12/2020

Seem to blame everything on COVID, AW were not good before COVID!!!

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★☆☆☆☆

“Conservatory nightmare!”

Written on: 29/10/2020 by Murraylc484 (1 review written)

I had a conservatory fitted after a 4 hour negotiation on price - time I will never get back and an unpleasant experience. The conservatory installation was extremely late, took over 6 months (3 months longer than the quote). The regional manager was extremely aggressive that I paid the final balance, even though I had a snagging list two pages long. The workmen (subcontracted) were extremely friendly. Trying to get hold of Anglian was impossible. They kept missing appointments with no… Read Full Review

Sunnypp's Comment

Written on: 01/12/2020

Will go into administration soon I imagine at this rate, get insured asap

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★☆☆☆☆

“Not happy with AW”

Written on: 27/10/2020 by Coreye1976 (1 review written)

13 years in now- very large consty with solar film roof glazing. Vbad leaks at first rendered consty unusable but it was not the panels - it was the poor fit into the roof. They finally returned- twice- and lead lined the join. Good tradesman good job. Roof panels have always leaked a bit. Currently one large roof panel misted but after resding reviews I think I'll tolerate it as the cure may be worse as I am also mid way to selling up. However- irs basically a livwly expensive conservatory… Read Full Review

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★☆☆☆☆

“Worst company I've ever dealt with”

Written on: 27/10/2020 by daniellearnold (1 review written)

Had a large conservatory installed in 2017 which came with a 10 year guarantee. 3 years in and our roof is leaking substantially. I requested a repair under our guarantee but Anglian are claiming it is not valid based on a term that isn't even included in any of the Ts & Cs or small print!! Defaulting on a 10 year guarantee, just 3 years in, absolutely appalled! Now they want to charge us for an engineer to come out and inspect, plus the repair. I raised this as a complaint and didn't even… Read Full Review

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★☆☆☆☆

“Just say no!”

Written on: 23/10/2020

We ordered patio doors from Anglian over 6 months ago and they still haven't delivered despite giving us 5 different dates. Each time they either don't turn up or ring at some point on the day to cancel - or last time sent one guy to fit on his own - the windows are much too big for one person to manage. We seem to be stuck as we lose our deposit if we cancel - there is no way out of the contract it would seem. I'm worried they are just biding time before going out of business! But AVOID AT ALL… Read Full Review

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★☆☆☆☆

“Surly Service Engineer”

Written on: 22/10/2020

I had waited 2 months for a window to be repaired under my insurance policy with Anglian. Eventually the appointment was booked for yesterday between 8-5 but I was told the engineer would call me in the morning to let me know the time they would be arriving. I received no call before 11 so I rang the office and was told they would contact the engineer and ask him to ring me. He rang and informed me he would be with me between 1-5 and when I asked if he could be more specific he just said "No I… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 08/10/2020 by uiGuthrie408 (1 review written)

We have had a terrible time with this company . Had windows and doors done in 2018 decided to have building work to enlarge kitchen ,once we paid deposit we realised we had a problem with damp we have been told we didnt ask for vents , but we were not asked this question at the time we ordered , we thought that would be the normal thing but apparently not allways . check each paperwork you recieve as with the building work we paid for a door to be bricked up and then decided not to but we were… Read Full Review

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★☆☆☆☆

“Does not deliver on promises”

Written on: 30/09/2020 by Jodster74 (1 review written)

I was messed around for 9 months with no apologies and various stories as to why (non of which lined up). I was misled about how to cancel and they have subsequently kept my money and ignored my statutory rights.. They do not answer emails and if you get them on the phone they promise to call you back and they never do.. absolutely awful company.. NEVER again… Read Full Review

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★☆☆☆☆

“Lacking a moral compass”

Written on: 22/05/2020 by AliBaba101 (1 review written)

A company to avoid! Windows fitted OK but missold PPI by the salesman and now being told by the company that - despite indisputable evidence - they are unwilling to recompense due to length of time that has elapsed. Go to a reputable double-glazing company!… Read Full Review

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★☆☆☆☆

“Complete Joke of a company and rubbish customer services”

Written on: 21/05/2020 by Webbsx50 (1 review written)

Ordered and paid a deposit, could never get hold of them despite promises to return calls, they weren't the cheapest and they certainly aren't the best, would tell people to avoid them like the plague. We ended up going elsewhere, cheaper and amazing customer services. Happy to talk to you until they get an order but then you are no one! Told me I was one of 27000 customers, nice! Not anymore I would avoid this company at all costs… Read Full Review

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★★☆☆☆

“Wouldn’t recommend Anglian windows ”

Written on: 23/03/2020 by arturasp (1 review written)

we were rushed by Anglian sales representative to place an order. He didn't give us time to think and we were told we had to sign on the day or the price would double. As well as this, the rep didn't have any samples of windows or doors to show us. After signing the contract five days later I cancelled it. So now it has been over two weeks and still waiting for my deposit back. Stay away from Anglian windows and doors!!!… Read Full Review

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Was this review helpful? 7 0
★☆☆☆☆

“Terrible company”

Written on: 23/02/2020 by samiqayyum (1 review written)

Terrible company. Came in to our house, took our money, refused to give the deposit back, threatened legal action against us. We sought legal advice and eventually got our deposit back after weeks of stress. They were rude and dismissive throughout the whole process… Read Full Review

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★★★★☆

“Windows and door installation ”

Written on: 18/02/2020 by JThomas23 (1 review written)

The service provided by Anglian Home Improvements was great. The surveyor and installations teams were fantastic. We live in an old house and nothing is a standard size or straight but the installation teams have managed to fit the windows and door fantastically. They also installed the windows and door on a very windy day, the team were very considerate of these conditions and kept doors on rooms closed to minimise the wind blowing into the house. However, despite being offered a no obligation… Read Full Review

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