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Latest Reviews

★☆☆☆☆

“Collusion with violent customers ”

Written on: 09/06/2020 by Amber93 (1 review written)

I regrettably must make a complaint regarding the incompetence of your staff at Tesco Springhill Birmingham Superstore. I am a regular at the store and I have fortunately never had any issues. However, today a frantic lady yelled at me from behind to keep my distance from her. I was stationary by the milk section. I turned away to ignore her and she proceeded to challenge me, yelling “Oh have you gone deaf!” In my ear. I told her to go away and she started jumping in a very animated way… Read Full Review

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★★★★☆

“Awful chilled Haddock”

Written on: 26/05/2020 by Dolly1949 (1 review written)

After many weeks waiting for chilled Haddock/cod fillets to be available,they finally arrived on this week's shop,joy/elation home cooked fish & chips. Opened the pkt,and a stake smell came out, not off,but probably going that way. My wife washed it off under the cold tap,and the smell went,duly battered and served,and. Left, totally tasteless,and very disappointing as most of it went in the bin. Needless to say,we shall not be buying this from Tesco's again. Very disappointed as we have… Read Full Review

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★★★★★

“IYAD, great customer service ”

Written on: 22/05/2020 by KerrryLin777 (1 review written)

I visited Tesco Corstorphine yesterday and today and both times IYAD was extremely helpful when I needed assistance on the self service section, very polite, helpful, nothing too much trouble IYAD made sure I left the store happy with my shopping experience.. I do hope someone does something really good for him - such a polite and helpful young man!!!!!!… Read Full Review

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★★☆☆☆

“SHORTDATED GROCERIES”

Written on: 19/05/2020 by SallyGaten (1 review written)

The first time I choose a Tesco online home delivery and definitely the last!Squashed old kiwis, very pale old apples, fish with tomorrow's date, banana needs eating tomorrow, melon needs eating today..shall I go on? I live alone with no freezer. All items were literally thrown into bags and upside down. Not impressed and the driver goes before you have a chance to hand back the items? You go online..you can't get a refund unless you hand back to driver or go in store.. and wait what 30 minutes… Read Full Review

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★★★★★

“Home delivery during lockdown”

Written on: 05/05/2020 by Rickidisoni (1 review written)

My husband and I are 75 and never used home delivery until the lockdown. It has been just excellent. Thank you to everyone who has helped to get my order to me. We are very grateful for your service… Read Full Review

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★★★★★

“Donations”

Written on: 04/05/2020 by Carolann63 (1 review written)

We work in a school and were looking for donations of food for struggling families...The managers put a hamper together immediately...a huge thank you from us to Tesco Winterton… Read Full Review

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★★★★★

“Fantastic service”

Written on: 02/05/2020 by marc76dixon (1 review written)

While shopping at the tesco express store in Cheadle heath Stockport, I was completely amazed by the caring and considerate service the manager gave me, he quickly realized I was disabled and struggled to put things in my basket, he approached he a kindly asked if he could help, which he did by getting most of my shopping for me, its very rare to see this kind of manager now a days...wot a great ambassador for tesco....thanks… Read Full Review

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★★★★★

“Tesco have been amazing! ”

Written on: 30/04/2020 by LisaP1972 (1 review written)

Due to health reasons we are currently self isolating. My son has been delivering our shopping but has now had a car accident and his car was written off. I spent a week staying up until midnight trying to get a delivery slot without any success. So I rang tesco and explained the problem. Well how amazing are their operators! So understanding and helpful. That evening I managed to get a delivery slot for the next day. What a fantastic delivery driver. I spoke to him from a window and he… Read Full Review

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★☆☆☆☆

“Tesco is not interested in loyalty with long standing...”

Written on: 21/04/2020 by KamronGarrett (1 review written)

I have shopped at Tesco for years & in fact I don't remember the time I shopped regular anywhere else. I am in the group that is at the highest risk from this virus. I had my letter to say I must self isolated & be shielded for at least 12 weeks. Tesco has done precisely nothing for me. I have not managed to get a delivery slot since all this started, even though I used to go to the store some weeks & have deliveries other weeks. They said they had contacted all the people on the… Read Full Review

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★☆☆☆☆

“Whatever happened to Customer Loyalty?”

Written on: 19/04/2020 by Gargie (2 reviews written)

I have been a loyal Tesco customer for many years and regularly used to have groceries delivered. I am now self-isolating due to age and underlying medical conditions. Like everyone else I have found it almost impossible to get a delivery slot at the present time. Yesterday, I had a delivery that I had booked 3 weeks earlier. I was annoyed to find that one item had increased in price from £19 to £25. I phoned Tesco complaints dept only to be told that the item had been on special offer at the… Read Full Review

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★★★★★

“Great service from Tesco”

Written on: 15/04/2020 by Roger Franks (3 reviews written)

Fantastic delivery booked as self isolating was given window for delivery 2pm to 3 pm arrived 2 50pm all items good apart from the milk not available phoned to office was told coming in will deliver to me when arrive driver brought round at 7pm great service highly recommend… Read Full Review

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★★★☆☆

“Overall the shopping online experience is very good....”

Written on: 15/04/2020

Overall the shopping online experience is very good. However as I do not have a freezer no room for one as living in small flat it is disappointing when ordering meat (beef) it arrives with use by date being today's date and chicken with tomorrow's date. Usually can make each last for 2 to 3 meals so really cant see the point in ordering meat which I will have to cook and end up not eating myself and having to go to local shop to buy another meal or two. Surprised in times of high demand due… Read Full Review

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★★★★★

“supporting us to stay at home”

Written on: 04/04/2020 by crazygardener (1 review written)

My first home delivery during the stay at home to fight covid 19 Simple and straight forward order form, plenty of updates on line and by text. the actual delivery was brilliant, spot on time, plenty of advice on how the delivery works, substitutes etc and best of all was the very cheerful delivery man. a good all round experience, in fact so good i am going to stay with home delivery when the pandemic is over as it ill save me time and no stress of finding items on the shelves that i want. … Read Full Review

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★☆☆☆☆

“Castle Bromwich ”

Written on: 01/04/2020 by Downeyee209 (1 review written)

Went to tescos today and one of their staff was very abusive and started swearing at my autistic child after telling me to leave him outside and me telling them I can't as his autistic I have put a complaint in but the staff refused to give me their names and as we were leaving they stuck their middle finger up at us I'm very disgusted with their staff… Read Full Review

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★★★☆☆

“Not replied to my posts and vulnerable people ”

Written on: 31/03/2020 by Dawnpin (1 review written)

I have replied to your Facebook post and you have replied to every one else and not replied to me,I have registered on the government website saying my husband is high risk and vulnerable and we are isolating and not leaving the house as the only way we can travel is by bus which is to risky and we have no family to help us and we are struggling to get any food online at all and we are doing what the government wants us to do and my son is disabled I think you are not helping the customers what… Read Full Review

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★☆☆☆☆

“Tesco should be ashamed of themselves!!”

Written on: 27/03/2020 by 289Hughes (1 review written)

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1!!!!!!!!!!!!!!!This company has no creditability at all! They have obviously used the Coronavirus to their advantage and all their normal offers which they had for years i.e. Three selected meets have been taken off. Their staff are their normal rude selves - so nothing changes there. I have been shopping at Tesco's for years but quite honestly, they have gone one step too far this time and I shall shop elsewhere from now on… Read Full Review

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★☆☆☆☆

“Online ordering”

Written on: 26/03/2020 by Healthcareassistant78 (1 review written)

After spending 45 minutes placing an order, I then tried to book a slot for delivery or collect. There wasn’t anything showing til away after middle of April or longer. I am 78 years old and was advised to order online. My gripe is why could we not be told at start of ordering about lack of deliveries . So very disappointed In Tesco. I am back where I started… Read Full Review

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★☆☆☆☆

“ONLINE ORDERS BEING CANCELLED”

Written on: 24/03/2020 by Cherishh68 (1 review written)

Just a warning to everyone, on line order booked for at least a week, but cancelled and not even advised. Had to then go out and get a few bits to feed the family for the week at my local shop. Told yesterday not to go out and use online where possible but not much good if they do not turn up. So we now wait for the next week shop to turn up but now feel having to be on standby to go out again next week. Just remember Tescos we will get through this and if you want to keep your loyal… Read Full Review

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★☆☆☆☆

“Thanks for nothing”

Written on: 20/03/2020 by Holland279 (1 review written)

ordered my shopping as usual ordered on the 10/3 delivery on 16/3 ten hours before delivery was due Tesco emailed me to tell me my order had been canceled the email they sent me below I tried to reschedule my order but they were fully booked till April and was told they could do nothing when I phoned I told them of my disability hoping they would reschedule my deliver but they weren't interested I was lucky to place a order with Asda for next week after being left with no veg fruit bread or… Read Full Review

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★★★★★

“great service”

Written on: 19/02/2020 by jacquelinecox (1 review written)

i have just received my second Tesco delivery ,and i have to say i have been very impressed with both .The delivery man was very helpful and the pickers are very good ,i could not ask for better service .Do not have this service all the time at the moment as i can still usually get to the store myself ,but the last couple of weeks this has not been possible ,but will use this service again without worrying… Read Full Review

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