Carphone Warehouse Reviews - www.carphonewarehouse.co.uk

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Latest Reviews

★☆☆☆☆

“Tricked my very savvy daughter in to extending her...”

Written on: 23/07/2019 by THOMASMFW (1 review written)

Tricked my very savvy daughter in to extending her contract against her wishes. When she questioned this over the phone and instore she was assured that the original contract had been restored. A day later her contract was terminated without any warning. Carphone Warehouse - nasty… Read Full Review

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★★☆☆☆

“DON'T BUY PAY AS YOU GO PHONE ONLINE”

Written on: 13/02/2019 by Bryant1967 (1 review written)

When you buy pay as you go phone online you pay extra £10 for sim to be loaded. When you receive the phone and activate the sim PLEASE BE AWARE CAN TAKE 24 TO 48 HOURS TO RECEIVE CREDIT ON SIM. So you have a phone you cannot use for up to 2 days!!!!!! will buy in store next time. … Read Full Review

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★☆☆☆☆

“bad service in enfield store”

Written on: 09/12/2017 by CarsenNichols380 (1 review written)

went in local store to buy a replacement phone and the service was every poor i am a pensioner so was hoping for some help which i never got… Read Full Review

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★☆☆☆☆

“Worst experience ever ”

Written on: 28/11/2015 by Miracleh456 (1 review written)

Bought an nokia lumia for my girlfriend and make it delivered to her house on Monday. When she received it she phoned me and said she found the phone screen smashed as soon she opened it.so I called the customer care and the lady from customer service advised me that I have to take the phone to the carphone warehouse store, which I did. I had to go all the way from London to Birmingham to replace the phone. But carphone warehouse staff refused to replace the phone. The accused me of braking… Read Full Review

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Jimkell's Comment

Written on: 03/10/2017

They are liars my daughters Samsung S7 got wet in her pocket and slowly blacked out the screen, was still in warranty and when we took it to the store the genius store manager said; "oh no that's not water damage the screen is cracked", when I asked him to show me where it was cracked? his reply was; "It's cracked in the back"...... Whomsoever thought that one up to teach these clowns is a genius because in one sentence The car phone warehouse negated the warranty on a 4 month old phone!!!!!
Wonder what is the kickback from Samsung to T C W for helping them out with a dodgy issue on their phones????

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★☆☆☆☆

“Liars - do not buy products online from Carphone Warehouse”

Written on: 10/04/2015 by Kaylen161 (1 review written)

Bought blackberry passport online promised next day delivery. No email despatch information, telephoned 4 times over 3 days on premium number. Got same story every time. 'Your item has now been released for picking, it will be with you tomorrow!' Last guy I spoke to told me I could expect delivery on 9th April, i.e. yesterday! (I rang on the 10th) Don't mind waiting for anything, as long as this is known up front. This company are obviously doing the usual and selling products they don't… Read Full Review

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★☆☆☆☆

“worst mobile phone provider. Avoid like the plague.”

Written on: 23/01/2015 by magnor (3 reviews written)

The staff lie through their back teeth. If you want to change from carphone warehouse and keep your number, you just ask for your pac code and they can give it to you immediately. I was told that my contract had to be cancelled first before I could get my pac code. I have spent hours phoning their complaints department. I returned a faulty phone last wednesday and after phoning complaints dept again this morning, was told that my pac code wont be available until monday. I will then have been… Read Full Review

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★☆☆☆☆

“worst mobile phone provider. Avoid like the plague.”

Written on: 23/01/2015 by magnor (3 reviews written)

The staff lie through their back teeth. If you want to change from carphone warehouse and keep your number, you just ask for your pac code and they can give it to you immediately. I was told that my contract had to be cancelled first before I could get my pac code. I have spent hours phoning their complaints department. I returned a faulty phone last wednesday and after phoning complaints dept again this morning, was told that my pac code wont be available until monday. I will then have been… Read Full Review

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★☆☆☆☆

“worst mobile phone provider. Avoid like the plague.”

Written on: 23/01/2015 by magnor (3 reviews written)

The staff lie through their back teeth. If you want to change from carphone warehouse and keep your number, you just ask for your pac code and they can give it to you immediately. I was told that my contract had to be cancelled first before I could get my pac code. I have spent hours phoning their complaints department. I returned a faulty phone last wednesday and after phoning complaints dept again this morning, was told that my pac code wont be available until monday. I will then have been… Read Full Review

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★☆☆☆☆

“Not much Helpful”

Written on: 03/09/2014 by Francis1950 (1 review written)

I gave them 1 star cause when I bought a huawei phone from hayes store they said my phone covers warranty period but when i went to them with my handset back to them due to some problem they said to contact huawei directly for repair, as they don't deal with repairs taking no responsibility. Huawei customer care does not care as they never pickup phone and never reply to emails. so I am in a loop......after sales service is pathetic… Read Full Review

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★☆☆☆☆

“Don't touch them with a barge pole!”

Written on: 21/06/2014 by rosyglow78 (1 review written)

Please stay away from these guys, they are truly incompetent. I'm with Vodafone and decided to renew my contract through CPWH because they had a good deal on the phone I wanted. BIG mistake! At first things went well, my phone arrived quickly & was what I'd ordered, but after a few days of checking my Vodafone contract still hadn't been updated. So I contacted Vodafone who said they had no record of a contract being sent through, so I then contacted CPWH who said the problem was with Vodafone… Read Full Review

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Magnor's Response to rosyglow78's Review

Written on: 24/01/2015

Report this bad company to Ofgem. They should not be allowed to trade. Their staff are trained in lying along with their customer service.

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★☆☆☆☆

“Never ever again - customer service APPALLING”

Written on: 03/03/2014 by MacieSweeney271 (1 review written)

I have a contract with Carphone Warehouse which unfortunately is for 2 years. My recent bill has a very long phone call on it that I dispute but online services are totally unhelpful - basically saying tough - virtually calling me a liar and referring me to a phone app. I have enough problems with the current apps, that I don't want, taking up my storage but am unable to get rid of them. Customer service emails are patronising and condescending. They even commented on me not having an answering… Read Full Review

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★☆☆☆☆

“Never known a company like it ! ”

Written on: 14/01/2014 by Jayne2910 (1 review written)

Recently applied on line for a contract on an iPhone all went through successfully, received their confirmation emails. And confirmation that my mobile would be delivered next day which it did. But my phone had no service, contacted 02 the provider who said to wait 24 hrs which i did, still no service! Contacted 02 again who informed me they had no record of my account. So i called carphone warehouse. They said that i have to return the phone to my nearest branch as the sale did not go through… Read Full Review

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★★★★★

“Sim Free or Pay & Go all good value Mobiles”

Written on: 25/12/2013 by pops_UK (2 reviews written)

I have bought several sim free phones from carphonewarehouse for me and the wife and kids, either sim free or pay & go and each time been really happy with my purchases, only drawback i have is that if you buy a pay & go you are expected to buy a £10 top up, which i have never really needed because we just stick with our own sim cards, all phones have always been unlocked which is a bonus has most pay & go are locked to the network you buy them for, but other then that very happy, they have… Read Full Review

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★☆☆☆☆

“False advertising, poor communication and LIES!”

Written on: 19/12/2013 by Emma1971 (1 review written)

Clicked reserve and collect to buy a Galaxy Fame phone as a present. The website said I had £49.95 to pay. I went in store to collect the phone the next day and was told I had to pay £59.95, so I ordered the same phone over the phone for the website price. It was not clear on the website that the price in the shop would be so different. Apparently the webiste and the shops run independently of one another, hence the poor communication. I decided to stick with them as they offered a free… Read Full Review

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★★★★★

“carphone warehouse victoria street brilliant service”

Written on: 30/11/2013

Collected my phone today. served by someone who was absolutely brilliant. Best ever cutomer service from a phone supplier. He was so helpful, gave helpful and relevant advice. Thanks for making it so easy… Read Full Review

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★★★☆☆

“CARPHONEWAREHOUSE PRICES ARE ALWAYS SKY HIGH. RIP OFF...”

Written on: 04/11/2013 by dubarkhan (9 reviews written)

not value for money. their prices are too high. i dnt know why their stuff is expensive for. i would not recommend them. its the price thats the only problem… Read Full Review

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★☆☆☆☆

“No after sale customer service”

Written on: 11/10/2013 by s13597493 (2 reviews written)

iPhone broke 1 week before warranty they dragged their heels. Apple technician confirms it's a manufacturing fault. Got nowhere with on-line customer service so mailed a letter to their head office in Southampton, with copy of my invoice and Apple fault report also quoting Sale of Goods Act 1979 just in case. It's been 3 weeks haven't heard anything back, getting my lawyer involved now as this is just disgusting service. I will never buy from them again! … Read Full Review

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★☆☆☆☆

“rip off!”

Written on: 30/09/2013 by mileyscott (2 reviews written)

I used carphone warehouse once a couple of years ago, only to buy a £30 bluetooth for my pc. I got the bluetooth home, it didnt work. When I took it back to the Birkenhead store, an extremely rude and unprofessional man  said I was only entitled to a £25 refund as it would cost £5 for the packaging! The packaaging was thick plastic which had to be cut open in order to get the product out. This is a disgusting way to rip off your customers and i took a lesson from that… Read Full Review

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★☆☆☆☆

“DO NOT GO TO CARPHONE WAREHOUSE *PLEASE*”

Written on: 29/03/2013

2 weeks ago I decided to look around for a new mobile contract. I have been with Three for 7 years and thought it would be better to change. I wish I had gone direct to the contractor Orange rather than through Carphone Warehouse. I signed up for the Samsung Galaxy 3 mini and wanted to keep my mobile number. They said that I was to allow 24 hours but it will probably take about an hour (I went in there at 17.30pm) so when it got to 10.30am the next day it hadn't gone over so I called Orange and… Read Full Review

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★☆☆☆☆

“Shattered Screen”

Written on: 23/03/2013 by MerseyDad (2 reviews written)

I had the phone just 12 days, bought from Carphone Warehouse - when this happened. The clue is in the name; it's a MOBILE phone, and naturally should be made in accordance to normal daily rigour? So, how come after it falling out of my pocket to my living room floor, of a distance of less than just one metre - should the screen shatter!? A product sold for that price should have a little more bearing for the usage in mind and be constructed accordingly? Took it back to Carephone Warehouse - they… Read Full Review

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