written by Morse128 on 02/01/2019
I ordered a collar and a lead. They sent the wrong lead and the collar broke in an hour. I telephoned them repeatedly and could never get through to a person. I e mailed and never got any replies. I returned the goods to them, at my own cost, and did not get a refund. I have never heard from them again since I ordered - this is extremely shoddy service and I would definitely suggest that you DO NOT ORDER from these people.
written by Dexi16 on 18/10/2016
I ordered over £50 worth of items from them, and the order accidentally went through twice - I emailed STRAIGHT away to advise, received nothing back - emailed twice more - nothing. Received 2 orders - called them straight away and she mentioned they would not have checked their emails yet after returning from vacation!! What a waste of time and money if people wanted different sizes etc and emailed through! Sent both orders back as one was faulty and the other order not needed. Sent Special Delivery Next Day - called 5 days later to ask where my Paypal refund was - said they would process - called another 4 days later - no answer... emailed 4 times... nothing!!! In the end after them receiving the items back over 3 weeks later - I raised the case with Paypal and claimed my money back - if I hadn't I fear I would STILL be waiting!! Terrible customer service, items poor quality and then attempting to take my money through not refunding! Will DEFINATELY not use again, and would NOT recommend to anyone! I re-ordered through Pet London - service impeccable!!!
written by 1990Goodman on 05/03/2016
This was my third jumpers for our 2 dogs the size is bad I would now not buy anymore first ones were great but the next two lots were not
written by ricardosplace67 on 29/12/2014
Pucci clothing/style is very nice,however, the quality is very poor. I Washed my dogs sweater a few times and the sweater looked like is was very old and i had to throw it out.All to say, Pucci clothing for dogs has a very nice style and ideas to its clothing but it does lack quality.
written by ReedHolman on 12/09/2014
I have been trying without success to get a replacement order for 2 collars since July and have sent numerous emails to manager and cannot get a response.
written by bornin1990s on 05/11/2013
It offers many different clothing clothes and accesories for dogs. Lucy (my dog) looks very nice in a Pucci petwear.But the quality is not so good.
written by jenren77 on 07/11/2011
A few years ago they changed.Think they have been taken over .Its total OVER priced RUBBISH badly made and falls apart .I buy a lot for my dog and have never been so dissapointed by this clothing company .The people are not nice when you confront them ! They do not care at all .Not dog lovers I think! Their collars and leads fall apart and the clother's dont even handwash and flat dry really just a RIP OFF BUYER BEWARE!!!!!!!!!!!!
written by alibobbit on 21/02/2009
Their stuff looks really nice, I love the clothes, charms and collars, unfortunately... I emailed puchi petwear to find out where my nearest stockist is, as I wanted to see before I bought. Took them nearly four weeks to reply!
written by on 21/11/2008
Look nice for 5 seconds before it fell apart! I don't recommending spending your money on a Puchi/Pucci collar & lead, the one I bought just fall apart.
written by megan gowen on 06/11/2007
Well worth a visit if only for the free coffee and dog biscuits.I brought a load of designer dog clothing for my pooch from Designer Dogs in Wymondham, Norfolk. They stock a range of designers from Puchi to outward hound and other American designers. The shop is lovely and the staff really friendly and knowledgeable.
written by lovingpuchi on 28/08/2007
Pucci Designer Petwearis is a fantastic site; the best on the net! They do really different accessories for dogs and cats, and their customer service is really friendly; much better than any other competitors.
written by Pink Poodle on 17/07/2007
I bought somePucci things for my dog JoJo and was very disappointed with the quality. The print came off the T-Shirt the first time I washed it and my extendable lead broke whilst in the park on its second use! I tried to return it to their shop but found it had gone out of business-not suprised! I called their office and they were really poor.
written by Harrytime on 20/09/2006
My Boxer pup, Harry, is wearing a Grange Hill Parker Jacket from Pucci Designer Petwear, as we speak, and he looks totally cool. All he needs now is a Vespa!
Lovely website and because I ordered over the phone I was able to talk to a very friendly assistant who was very helpful for sizing. They even suggest the right dog clothing items and colours to match the breeds size and colouring which is a great touch and helped me to make my decision on what to buy.
I have recommended Pucci Petwear to several friends and will be buying one of their gorgeous dog collars for my sisters dog this Christmas, that says it all.
written by ltdoxygen on 16/09/2006
Pucci Designer Petwear has a fantastic range, huge celeb following and excellent value. It's not currently sold in Harrods but you can still find Pucci Designer Petwear in Selfridges and Debenhamsm so it's pretty good. The best place to buy is on their own website, www.puccipetwear.com, for the best price and immediate delivery. I'm a regular customer and absolutely love the site!
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Coventgardengirl's Response to Dexi16's Review
Written on: 02/01/2019
I wish I had read your review before I ordered - as I cannot get a refund either.