Littlewoods Reviews - www.littlewoods-online.com

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★☆☆☆☆
1.3 / 5
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Latest Reviews

★☆☆☆☆

“Lack of responsibility”

Written on: 24/05/2020 by 249Barker (1 review written)

Absolutely appalling customer service. Like everyone else has seemed to found they are useless and do not even attempt to resolve your issues. I had a TV Delivered and it had a cracked screen. The box said to be carried by 2 men, was carried by one down a narrow alley which is totally stupid and it's no surprise it was broken. Tried to call but due to covid call times over 30 min. Spoke on FB messenger. Told to contact a company called Pacifica. Spoke to them they said they would arrange a… Read Full Review

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★☆☆☆☆

“Unfair Business Practices!”

Written on: 21/03/2019 by Jamal252 (1 review written)

Are any of you sick and tired of making payments to Littlewoods 13 times a year on a 28-day cycle, instead of on common sense fixed monthly payments, 12 times a year, which is more likely in keeping with how you are paid? Moreover, are any of you even more peeved off with having to pay a £12 late payment charge (most likely because of their totally irregular payment cycle) on any occasion when you cannot make a payment on the dates that they demand? Well I believe that these charges could… Read Full Review

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★☆☆☆☆

“Total lack of customer service ”

Written on: 03/07/2018 by BigDylsMam (1 review written)

I am absolutely disgusted by the lack of customer service from them. I ordered 4 wooded planters from them. On arrival 1 was broken & the other 3 were substandard. I returned them, it took four attempts for them to actually be collected. On 2 occasions, I received noticed that the driver had attended, but they were not ready. I was at home waiting for them. 4th time lucky, then 2 weeks ago I have 2 phone calls wanting to arrange collection of them. I informed them they had been collected. I… Read Full Review

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★☆☆☆☆

“def not - worst company ever”

Written on: 01/03/2018 by Osvaldob468 (1 review written)

constant letters & phone calls - avoid this company - worst customer service ever… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 18/12/2017 by racheldoherty (1 review written)

Terrible customer services. Ordered a television which was faulty, trying to get a replacement has been almost impossible! To then have phone call after phone call ended after being on the phone for a long time trying to get it sorted! Get put on hold for ages while they ‘try to sort it’ and then the line goes dead - it is just disgraceful! Add to that the promise of a call back to resolve the issue with no call back! I will not be buying anything else from this awful company!!!… Read Full Review

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★☆☆☆☆

“Worse Customer Service I have ever experienced!”

Written on: 18/12/2017 by Jordynq1985 (1 review written)

Worst customer service I have EVER experienced. I am someone who is well used to purchasing goods online, and even so found their online system difficult to navigate, for a company whose whole business system is based online and has no physical shops, you would imagine this is one area that would be efficient. Three separate times I tried to create an account that would let me purchase goods using my debit/credit card instantly, however every time I tried I was told a technical error… Read Full Review

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★☆☆☆☆

“Bad bad bad”

Written on: 26/11/2017 by AileenDevine184 (1 review written)

Have been with Kay's for years littlewoods take over had nothing but trouble Got a washer yesterday was delivered broken asked for a return and a new one got told will take up to 14 days That will be 14 days or more without a washer two kids not a happy person at the moment… Read Full Review

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★☆☆☆☆

“closed account”

Written on: 18/11/2017 by Noelm466 (1 review written)

I bought a hoover from littlewoods, on 2nd day it was not picking up dirt, rang littlewoods they said to ring hoover, I rang Hoover ltd, they said they would send out a repair man to check my hoover, after one day the repair man rang me to make appointment, he said this visit to do repair will be free but other repairs after this will be charged for, I rang littlewoods back and demanded they get the hoover returned to them as I have contract with them and not hoover ltd, and I cancelled the… Read Full Review

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★☆☆☆☆

“Do not buy these trainers unless you live in the desert!”

Written on: 08/11/2017 by dinnymag (1 review written)

Bought these for my son for school and although they are comfy, look good and good fit, they are not waterproof at all. I'm not talking about heavy rainfall, but even the lightest of showers, playing in the park, general walking leaves feet and shoes soaking wet. They are ridiculous, whatever Clarks were thinking of. I have four children and have always bought Clarks shoes and trainers and have never had this problem over the last 17yrs. Have to buy another pair now as these smell rotten from… Read Full Review

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★☆☆☆☆

“SHOCKING CUSTOMER SERVICE!!! APPAULING!!”

Written on: 11/10/2017 by kerrief (1 review written)

I am absolutely shocked and applaud at how I have being treated from little woods Ireland from start to finish I tried to create an account to make a purchase of an item I could not get in shops where they OFFERED ME 350 credit I paid €100 that very day to my account to make my purchase, thinking it was on the way after the system said thank you for your purchase and let me give my personal details including BANK DETAILS. I called 3 days later to see where it was to find my account hasn't… Read Full Review

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★☆☆☆☆

“Unfair charges”

Written on: 06/07/2017 by beRamirez449 (1 review written)

I was charged £12 for late payment as I was in hospital and couldn't get to a laptop to make. I have put the balance on my credit card.Purchasing from Littlewoods was a mistake, I was trying to make it easier for myself by opting for easy payments being unemployed I need every penny. Take my advice : steer clear of this company… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 09/05/2017 by NAFFY (1 review written)

I would give them 0 stars if i could. Worst company ever. Do not open an account with them. Very very poor customer service. I've been going through a complaint with them since october, and they've done nothing but affect my credit. They pass you on from department to department, who feed you with lies and false promises. I regret opening an account with them. I will continue to post this on every review site, maybe this will get their attention… Read Full Review

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★☆☆☆☆

“They took all my money from my account!”

Written on: 23/04/2017 by Soph1990 (1 review written)

I received a message from my bank today saying that £896 was taken from my account which left me with absolutely nothing except the money in my purse! On phoning my bank I saw that it was Littlewoods who had taken this. I was shocked because A) I do not have a direct debit set up with them. I pay them religiously every month online. B) My total order comes to something in the region of three hundred or so pound and C) My monthly payments only total to £44.88. A few days ago I had decided… Read Full Review

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★☆☆☆☆

“Absolutely awful company ”

Written on: 01/03/2017 by fqMcLaughlin266 (1 review written)

Littlewoods is by far the worst company I have ever dealt with. It took them 4 months to resolve an issue that was their fault and that was impacting on my credit rating. It caused me a lot of stress to say the least, and they couldn't have cared less! Their customer service is appalling, as is how they treat their customers in general. I seriously urge you to keep away from them… Read Full Review

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★☆☆☆☆

“If I really hated someone I would recommend these bunch! ”

Written on: 15/02/2017

How are these 'people' still in business? Welch on offer deals, try and bamboozle with misleading buy now pay later and cash back deals and destroy any remaining shred of confidence with an African call centre that couldn't care a less about anyone. Impossible to contact complaints directly.... I wonder why? Have paid off my account early just to get away and it's fantastic to be shot of these horrible excuses, come on in people the waters lovely. I'd rather buy second hand than buy off these… Read Full Review

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★☆☆☆☆

“Unprofessional money grabbers”

Written on: 02/02/2017 by Tate97 (1 review written)

I cannot believe how unprofessional Littlewoods are. They are very quick to take money out of your bank account but they will not give you a call back when they say they will, they do not want to deal with any complaints too. They put the phone down on customers, they ignore emails and the customer service advisors cannot seem to understand what you are trying to explain to them and do not know how to resolve problems without putting you on hold for long periods of time. I asked for a manager… Read Full Review

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★☆☆☆☆

“Appalling Company (have closed Account after 24 years)”

Written on: 02/12/2016

Customer Service is non-existent – it’s virtually impossible to contact them, you can’t find an email address anywhere on their Website and they don’t respond to messages sent through their website, and you’d need to be Sherlock Holmes to get a phone number. When you do get through, and if you’ve enough patience to go through laborious automated questions (and if the “robot” eventually understands your regional accent) and you eventually get through to a human being... ...they… Read Full Review

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★☆☆☆☆

“Payment”

Written on: 21/11/2016 by SeamusVance1976 (1 review written)

I have been trying to pay some money off my account and have been, Experiencing difficulty. . Cannot get through its frustrating trying to comply with terms and conditions. Then cut off via phone calls and no recognition on the internet very disappointing and upsetting… Read Full Review

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★☆☆☆☆

“Insurance not worth the paper its printed on”

Written on: 10/10/2016 by Nanapye (1 review written)

I purchased furniture cover for accidental damage. The furniture needed repairing so arranged for an assessor to view. Accused us of jumping on the furniture which is not true put a charge on my account which should have been covered by accidental damage insurance and now no department wants to refund and still have not received a repair. Buyer beware! Service appalling no one wanting to take responsibility… Read Full Review

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★☆☆☆☆

“Worst!”

Written on: 04/09/2016

If I could give no stars I would! Miserable company on every level, you should all be investigated and shut down with all money being returned to your poor customers, vile! Rude! Rip off merchants, I regret the day I ever made the decision to start an account!… Read Full Review

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