Home Bargains Reviews

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★★☆☆☆
2.4 / 5
41% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Tell us what you think of Home Bargains. Read our reviews and write your own letting us know whether you agree or disagree. Especially with the Credit Crunch stores like Home Bargains can help familys save money while still getting all the things they needs. Is Home Bargains full of Bargains? Or is it just another cheap high street shop.
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Latest Reviews

★★★★☆

“Fantastic shop spoiled by one rude checkout man”

Written on: 11/01/2020 by gpReeves330 (1 review written)

They sell all the good brand names like Heinz beans for rock bottom prices, and always have useful and interesting new items in the range. Happy feeling to the shops. However one checkout man makes rude comments about the customer (eg. apparel) and about the items chosen, so this can spoil the whole experience, if you just want to take home your shopping without being "judged". They stopped helping with packing and you feel stared/hurried/rushed into departing the checkout area which can cause… Read Full Review

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★★☆☆☆

“Very poor customer service”

Written on: 01/07/2019 by neilparker56 (1 review written)

Stood at the one checkout open in the Aberystwyth Store today with a queue of about six people, and a very slow checkout and watched as a group of at least five staff chatted by a freezer, and could clearly see what was happening. Eventually a young man wandered over to the till furthest away, and opened it up. He didn't say a word as he walked past, and we all had to work out what he was doing. Seriously poor perception of customer awareness… Read Full Review

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★☆☆☆☆

“Parking and Customer Service & fining me £100 for...”

Written on: 31/01/2019 by wolfie883 (1 review written)

I visited Caernarfon store to do my Christmas shop. It's a small store with an even smaller car park which is regularly log jammed with cars trying to park. I did my shop in a busy store and then joined the massive lines at the till. It took quite some time to be served but hay it's christmas. I finally left the shop and loaded my car. Then I had to wait while cars blocked the car park looking for parking spaces. I finally left. Today, 31at Jan 2018 i receive a parking fine for £100 for… Read Full Review

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Crystal777's Response to wolfie883's Review

Written on: 13/01/2020

You should sue Home Bargains. Write to their manager/Head Office because you are obviously a good customer and have been treated abysmally.

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★☆☆☆☆

“Terrible service ”

Written on: 24/01/2019 by Doyle405 (1 review written)

Went into the Wrexham store today bought a notebook the cashier scanned it I gave her the money. Then I stood there waiting for my receipt and change she then said to the person behind me do u need a bag. I’m still standing there for my receipt and change I then asked her for it and she started rummaging in her bin for it then said to me what did you buy. The notebook she just scanned a couple of seconds ago. I then told her to forget it and was then shouted at that I was a horrible person… Read Full Review

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★★★☆☆

“Great shop but staff need manners”

Written on: 03/09/2018

I love your shop at Caernarfon. Plenty of stock at affordable prices, all my family shop here often. But I have to say I was really disappointed by the service by one of your staff yesterday. One of the tills were out of order so another had to be opened. A female member of staff went behind the till and I went over with my buys with a smile and a hello, no reply, just a sour face scanning my items. I bagged up my things, she said the price, no please, I paid, she said ‘here’s your… Read Full Review

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Crystal777's Comment

Written on: 13/01/2020

A morning checkout man at Chester (Vicars Cross) always makes rude comments about my apparel and purchases. I just want to take home my shopping without being "judged". In my experience no other till person has ever acted like this to me and other customers anywhere, so I avoid the shop in the mornings.

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★☆☆☆☆

“Rip off”

Written on: 28/12/2017 by bpJenkins74 (1 review written)

No Xmas sales as stock goes away for following year and comes out dearer, just been on the phone to head office who confirmed this. BM from now on for me, sales are fab. A lot of people can only afford sales I know the meaning of making the poorer, POORER!!!!… Read Full Review

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Rachelwinters's Comment

Written on: 11/01/2018

So true, all ebay cheap china rubbish at higher prices .

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★★★★★

“car park fine”

Written on: 01/12/2017 by dennisjulie (1 review written)

I WOULD LIKE TO THANK KARIAN STORE MANAGER OF PEEL STREET FOR THE HELP OFF DEALING WITH THE PARKING FINE I RECIEVED AT HER STORE I LOVE THE STORE BUT IT TAKES A LONG TIME BECAUSE ITS SO BIG AND GOOD VALUE FOR MONEY.PLEASE BE AWARE TO ADHERE TO THE PARKING TIME ALLOWED AS YOU WILL GET A PARKING FINE IN THE POST.THANK YOU KARIAN… Read Full Review

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★★★★★

“Made my day shopping here”

Written on: 24/08/2017 by Sethc440 (1 review written)

First time here with new staff young girl couldn't do enough to help not usually fond of this type of store as they don't always have full range of products she found eveything I needed and I left happy and feelng the staff had cared about me… Read Full Review

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★☆☆☆☆

“Worst customer service anywhere”

Written on: 28/07/2017 by Melblkpool (1 review written)

Purchased two ready to eat salad bowls, opened them that evening everything was wet and soggy uneatable. The shop would have been closed at this time so could not take them back and working the rest of the week so emailed customer services, you cant ring them. Got a reply 2 days later asking for a photo, why would anyone keep 2 bowls of soggy uneatable and by this time rotting salad? Informed them I did not have them received an email back saying without a photo they would do nothing, not even… Read Full Review

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Granna's Response to Melblkpool's Review

Written on: 06/04/2018

Agree. It was my first attempt to buy food Sauces, chocolate, tin products. I never do it again. It is dangerous. Better to eat less but food with good quality.

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★★★★★

“Excellent service ”

Written on: 06/05/2017 by AliFinn134 (1 review written)

I went to home bargains abbey Foregate for rake & some living room spay wen this woman drove her mobilty scooter in to me I had my back turned wen she drove in to me I was very shaken up, he sore wat happen in cud not stand so he got me a seat to sit on & drink of water he was very helpful to me, thank for your help 3 May 2017. it ben log in the home bargains book what happened… Read Full Review

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★☆☆☆☆

“customer services”

Written on: 05/04/2017 by paulwig (1 review written)

HAD A BIG PROBLEM WITH ONE OF THEIR ITEMS AND CUSTOMER SERVICES WERE DIABOLICAL, POSSIBLY THE WORST I HAVE EVER ENCOUTERED. SHOP WAS HELPFUL UPTO A POINT AND THEN IT WENT DOWN HILL RAPIDLY… Read Full Review

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★★★★☆

“Really helpful store manager”

Written on: 06/12/2016 by Putin1 (1 review written)

I have read the other reviews posted here and thought maybe it wasn't home bargains I went to. The staff were all friendly and very helpful, the atmosphere went throughout the shop, customers were considerate and the queues at the till, although five or six deep - 20 days before Christmas- were all agreeable. The store manager was extremely helpful as were the staff in the warehouse. I was actually impressed - not what I expected at all. I had assumed that Home bargains must really look… Read Full Review

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★★★★★

“Very helpful staff member at Rotherham town centre store”

Written on: 21/11/2016 by Lindsr (1 review written)

I went into the Rotherham town centre store on Sunday, 20th November 2016. I must say that the lady on the checkout was very helpful and friendly. I went back to buy some trellis and again she was helpful. A lovely young man served me with the trellis and also asked the manageress if he could carry it to my car for me, which she agreed to. I must admit I did not expect that. Home Bargains could teach more expensive stores a thing or two about customer care. Well done Rotherham… Read Full Review

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★☆☆☆☆

“Poor quality cheap rubbish.”

Written on: 15/06/2016 by trYork116 (1 review written)

Bought bucket and mop filled bucket Bucket handle broke spilling the whole contents all over my laminate flooring which has now lifted at the edges £300 worth of damage … Read Full Review

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★★★★★

“GREAT SERVICE”

Written on: 17/05/2016 by Jamalb284 (1 review written)

Visited auldhouse branch 2/5/16 and was approached buy a lovely lady who bid me good morning with the most pleasant smile when I was up and down looking for toiletrys she approached me again and asked if was needing any help she assisted me tremendously and proceeded to ask if there was anything else she could help me with GREAT SERVICE PROVIDED I will most certainly return was really a good start to my day I have told family members and neighbours of lovely service I recived and to my suprise… Read Full Review

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★☆☆☆☆

“food contamination”

Written on: 27/04/2016

I went to my local store to buy food and fire lighters I asked for them to give me a free bag for the fire lighters in order to stop contamination of petrol from them I was refused so I sent there head office a email this was there reply. (Home Bargains Support) 25 Apr, 11:05 Thank you for your query. I can confirm that bags would not usually be charged for by retailers, according to Government law, if the following applies: You’re not required to charge for plastic bags that are… Read Full Review

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★☆☆☆☆

“customer service”

Written on: 04/04/2016 by OwenTerry447 (1 review written)

not very helpful whilst returning faulty goods. my elderly parents bought a window cleaning kit which was faulty. they did not have a reciept and were refused point blank an exchange. working in retail i know that an exchange could have been done. keep hold of your money especially if you are a pensioner… Read Full Review

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★★☆☆☆

“rude”

Written on: 01/04/2016 by HillaryArcher1985 (1 review written)

Just been to the old Swan branch of home and bargain . I was served by an older lady with short bobbed copper coloured hair who didn't have a please or a thank you when she served me . Very rude will not be returning to that particular store… Read Full Review

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★☆☆☆☆

“Embarrassed as accused of stealing when it was not true”

Written on: 30/03/2016

was minding my own business shopping. I had a baskwt full of toiletries. Ten minutes into my shop I was pulled up and asked if I had put shampoo in my bad. I was so confused. The staff member told me someone reported me putting it in my bag. I give both my bags to the staff to fully check. No shampoo was found. I was curious to who could of said such a false thing. I was so embarrassed and shown up in front of people for them to apologise to me. I wish I was told who it was because I would of… Read Full Review

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★★★★☆

“Staff Members”

Written on: 10/03/2016 by Homebargainsfan (1 review written)

I tend to go into Home Bargains several times a week and certain members of staff are really pleasant and helpful. Charlene being one of them always happy to help. Home bargains is good value for money and products i tend to find everything i want in there for a reasonable cost… Read Full Review

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Winifredchadbourn's Response to Homebargainsfan's Review

Written on: 29/03/2016

MY WIFE AND I GO INTO HOMEBARGAINS AT ALFRETON, WEHAVE MET ONE OF THE NICEST WORKERS THERE, WE ONLY KNOW HER AS ROSSIE SHE ALWAYS HAS A SMILE FOR EVERYBODY ,AND HELPS US EVERY DAY, I AM 80 PLUS AND THIS IS INVALUABLE TO ME.

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