Ideal Image Laser Hair Removal - www.idealimage.com Reviews

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Ideal Image Laser Hair Removal - www.idealimage.com
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Latest Reviews

“Stay Far Away”

★☆☆☆☆

written by MKerames on 31/08/2022

I originally went to Ideal Image because if you buy a membership the cost per unit of Botox was very reasonable. The sales person talked me into trying Ultherapy. She raved about the results and told me how happy I would be. Quite the opposite actually. The procedure itself was extremely painful and the area I had done was tender for a few weeks following the procedure. It left dark red pinpoint sized lines all across my upper lip, all in perfect rows, exactly where they had used the ultrasound. I waited for 3 months, hoping they would fade and disappear completely. They did not AND I saw no difference in the appearance of the peri-oral area that I was supposed to be so happy with. I reached out to Ideal Image, who prescribed a hyperpigmentation cream to use twice a day for 6 months. Not only did the cream not work, by this time the rows of dots were now raised rows of brown dots. After the 6 months, I again reached out to Ideal Image. They explained to me that scar tissue can be a side effect and bid me farewell. It was clear that the person that did my procedure either did not know what they were doing or had the machine turned up way too high. Lesson learned. Go to a reputable place and spend the extra money for someone who knows what they're doing. I now have permanent damage to my upper lip. As for Ideal Image, the new look they gave me is far from ideal. They don't have a 2 1/2 star rating for nothing!

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“These people are starting off on the wrong foot with...”

★☆☆☆☆

written by Lacefront68 on 30/04/2022

These people are starting off on the wrong foot with me. First visit for cool sculpting and they failed to inform me many trips would be needed. I don't like sketchy business practices. Omitting pertinent information is lack of integrity. Really ruined my experience today. Can't get my next appointment until may 27th. Who wants to get half a stomach done and almost a month later for the bottom stomach? As far as I'm concerned they're garbage

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“Don't waste your money on them!”

★☆☆☆☆

written by Jase229 on 07/07/2021

I felt like was being pressured into the credit check (even after I said my credit isnt great) to see if I qualified for whatever type of payment. I didn't do it and glad I didn't. There's no reason why laser should have its own insurance. I can literally go get laser done for under 200 bucks elsewhere yet you guys wanna charge thousands. That's sick.

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“During my consultation I agreed to pay a $1,041.50...”

★☆☆☆☆

written by fbO'Sullivan403 on 18/02/2021

During my consultation I agreed to pay a $1,041.50 deposit. I agreed to use their financing service and WAS NOT TOLD THAT ALL OF THIS WOULD BE CHARGED IN FULL. They took another $4,500.00 from the lending company after telling me I was just making a deposit. I had HALF of the treatments and it HURT SO BAD! It HURTS for at least 1 1/2 weeks. It ripped up my skin giving me a bleeding rash and was traumatic enough to trigger 3 days of migraines. THEY REFUSE TO TERMINATE MY CONTRACT and refund the money for the services that HAVE NOT BEEN RENDERED YET! They will not care about you at all as a person, they just want your money even if they didn't earn it.

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“Loan warning ”

★★★☆☆

written by DMacov on 30/03/2020

There is few things I would like to mention here for some other clients who decide to get service and look for review for Ideal Image. I will give you first warning DO NOT take financing plan thru Ideal Image they don't explain correctly about your "0%" financing. I got service for promotion deal for $4231.42 for 18 months 0% which is great deal BUT here is what is wrong with that plan. With 0% I have to pay around $236 monthly which I started paying little more just to pay off month before my promo ends, what I didn't notice and that was MY MISTAKE I wasn't looking at statements. After 6 months later I noticed on statement the amount have not chance much. Every statement had print on that states " if you pay the currant pay-off amount of $$$$ plus any additional purchases or fees by your promotion expiration date the total interest charges of $$$$ plus any additional accrued interest will be waived" and there it is 26.99% APR charge, so I asked myself how can I be charged 26.99% if my promotion deal is "0%" get this I talk to girl who signed me up for plan and she said "ohh honey remember when we talk so you pay that amount by your promo expiration date and whatever you paid 26.99% they will reimburse you" I said umm ok I don't remember anything about reimbursement, why would they charge me if they will give me my money back, why not just do 0% and I don't have to pay 26.99% each month for remaining balance, to her respond " ohhh it's just how the plan is setup". I didn't do service for my face because I am expose to sun and I stared my service in summer so they told me not to worry nothing changes until I start the service (for my face) then I HAVE to finish otherwise promotion will no apply and I have to pay extra. Yay for me I can say other services are great I have great results after 7th treatment the bad thing is also about getting scheduled, you get treatment about every 6 weeks so one of my appointments had to be reschedule which took another 6 weeks. This can postpone also the results you are hoping for since hair doesn't stop growing, as with each treatment you can see results better. Now I'm in situation where I had to transfer the remaining balance from my GreenSky (Ideal Image financing bank) to one of my credit cards who gave me truly 0% financing. Now I will just have to see if I get my interest money back that I paid in the next 2-3 weeks it shouldn't take more or I will have to fight for it really hard.

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Leannechang's Response to DMacov's Review

Written on: 27/04/2023

Hi, I didn’t quite understand that loan part, I’m in the same situation but my loan of $3125 is not activated yet. It’s supposed to be with 0% for 24 months with no penalty if paid in full early. But I think you are saying they have 26.99% if you pay early is that right? Please contact me. I’m 19 and got myself into this without doing prior research and need some help.

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“Poor”

★☆☆☆☆

written by Hendrict1 on 17/11/2017

Ideal image customer service financial department is so rude and unhelpful. I talk to about 10 different people supervisors including and every time I get a different answer. I been charged promo fees when I made my payments on time. I set up online banking so it can get automatically taking out of my bank account. Sent them proof and they’re still trying to charge me. If I can give them a negative star I would. Please take your money somewhere else or have cash to pay.

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“if you are considering laser hair removal, I'd...”

★★★★☆

written by BonnieBeard on 26/09/2017

I have struggled with excess hair my whole life. My main issue that I was most self conscious about was facial hair (chin), being as I am a woman. I tried many things: shaving, waxing, plucking, creams. I never had much luck and my skin is very sensitive and reactive so it would break out and get red. Well I talked to my dermatologist and got a good understanding about laser hair removal or "reduction". I was told by both my doctor and Ideal Image that I was a good candidate due to my light skin and dark, course hair. I chose Ideal Image due to the similar information I received as compared to my dermatologist and the price was cheaper. So I will say that I was skeptical at first. The first free consultation I spoke with a nice girl but she was in "sales" and was a fast talker and I had gotten signed up quicker than I expected. I was also told that I would need 9 treatments. So after my first couple treatments to my chin and saw very little result. During my next few appointments I expressed my concern that I still had a lot of hair growth. Ideal Image completed all 9 treatments and gave me an additional 2 free treatments because they do expect better results. I'm HAPPY to say that after completing all my treatments I see and feel a HUGE difference. I used to pluck and shave on a daily basis. When I started the laser treatment they only allow you to shave or trim...in order to get the hair at the same length/growth cycle. So when I first started I would shave every day. After about my 4th treatment I was down to shaving twice a week. Now that I've had my final treatment I may shave or trim like once a month...if that. My amount of hair on my chin has decreased by at least 80% and the hair that does grow is now fine and blonde...hardly noticeable. It's given me much more confidence and I'm saving time not having to sit at the mirror plucking daily. I want to warn anyone considering this that you have to go in with a realistic goal...it won't treat light hairs much. It might not remove it all, but it will greatly reduce the hair growth. I also want to clarify the financial aspect as well. Before I got started I read a lot of negative reviews about money and harassment. Well it is expensive. When you sign up you get a "credit card" and have monthly payments. It has been my experience that as long as you make your regular payments on time there is NO problem. I make my monthly payments and am almost done and have never had any harassment or phone calls. I will also say that I went to the Perrysburg location and was always happy with the location. It's very clean, the staff was friendly, and I never had a long wait time. In conclusion, I would say if you are seriously considering laser hair removal and you struggle with dark, embarrassing hair, I would recommend Ideal Image. I was skeptical and unsure, but am happy with my results.

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“So happy!”

★★★★★

written by Sonny28 on 20/05/2017

I have had laser hair removal for underarms and bikini. I have had 7 treatments out of 9 and have very little hair. They tell me a small amount may remain, but I am happy with the 95% reduction that I have! Saves me so much time and razor irritation! I also did coolsculpting for my lovehandles and went down a pant size!! Can't wait to do more! I wish everything was cheaper, but it works so it is so worth it. The customer service and environment are wonderful.

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“Thankful for laser hair removal ”

★★★★★

written by JanTaylor233 on 20/03/2017

I have completed laser treatments on my underarms, bikini, and lower legs. I have a very small amount of hair that still grows, but it doesnt bother me. Barely even noticeable! So happy I did this!

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“Unfair Ripoff”

★☆☆☆☆

written by on 12/02/2017

Thought I had a good deal for facial hair removal. Had two treatments and then was involved in a horrible vehicle accident and felt this was not the time to spend money on vanity with such huge doctor bills coming my way. They did not work with me and I was required to pay FULL price for the two treatments I had, which came to around $800.00. Those two treatments did me no good at all and I am back to having to shave daily. With all the money they make, they could have worked a little harder for good customer service. I will do all I can to dissuade anyone I know from going to Ideal Image.

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“Deceived and Defrauded!”

★☆☆☆☆

written by ooGibson349 on 17/11/2016

DO NOT use Ideal Image!!!! I spent almost 10,000 dollars, and it did absolutely nothing! I had more than the prescribed amount of treatments, they refuse to refund my money! I went additional times after my treatment but because they do not communicate between practicioners or listen to their customers ended up with a terrible reaction. I was covered in welts and luckily did not receive scarring. I spent 3 days in anti-scabbing ointment and aloe due to the burns. Their office was not open as it was over a holiday weekend, I was scared if there would be irreparable damage. Even after all of that, they still refused to give me any of my money and I am still making payments to this day!!! They have no integrity! DO NOT BE FOOLED!!! Led on for months!! No resolution!!! I am the bigger idiot for trusting them! said she would help, did absolutely nothing. They say whatever they have to for a sale! Lie, deceive, manipulate, whatever it takes! DO NOT TRUST THEM!!! Or you will end up humiliated and taken advantage of like myself. Also, do not be fooled by these replies, they do this for PR not because they actually plan to help or take care of you!

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Nlal's Comment

Written on: 09/01/2017

I feel the exact same way. They are so rude once you start asking questions because your treatments didn't work. Now they won't even speak to me. Of course they said they would take care of it and keep treating till a result, ha, I laugh at that since all that's being taken care of is the bill, BY ME!!! They suck!! The coolsculpting is a 100% SHAM

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“Credit Card promotion fine print”

★★☆☆☆

written by sarahlizzy on 31/10/2016

Buyer beware! If you qualify for their promotional 0% financing and don't have it paid off by the end of the promotional period you will get charged a lump sum interest for the original amount on the card. It's in the fine print as I found out but it is not mentioned when they're talking about how great their financing is. Very disappointing, especially when I still have to shave after I spent all that money. It thinned the hair but I still have to shave just like I used to. Broken promises all around. I'll pay better attention to the fine print next time

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“Don't waste your money”

★☆☆☆☆

written by 139Martin on 23/10/2016

Their advertisements claim to "never have to shave again", be "hair free", that is not the case. I'm embarrassed to say that I forked out $6,000 for my hair removal, but I thought I would never have to worry about hair again on those areas. After having 12 painful treatments, I am not hair free. I kept telling them at every appointment that I don't see good results & I'm afraid that I will waste my money. They kept assuring me that It'll be fine. They warned me at my first consultation appointment that any blonde hair would not go away. I understand that & what I have left is not blonde. At my last appointment they asked me what percentage my hair loss is, I said 80% they said that is the goal. What? That is NOT what was explained to me. They did not say that I would pay $6,000 for an 80% hair loss! I still have to shave"! If I'm going to spend that kind of money it better be better than that! So now if I want to go back for more treatments, I have to pay more money. Either their lasers are bad or their staff is. When I explain this to the "one in charge" she tells me that if I choose to come back & pay for additional treatments then tell them to increase the energy. Umm did they not increase the energy when I kept telling them that I'm afraid that I am wasting my money because I am not seeing good results??? I made the mistake & didn't look around at different places so I don't know what everyone else charges but it seems like this place is very overpriced & I got ripped off!

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“DON'T EVEN BOTHER WASTING YOUR MONEY”

★☆☆☆☆

written by kellyy on 20/10/2016

They don't follow through with their end of the contract! I signed up for the "guarantee" which was 9 laser hair sessions and would "never see hair again", but if for some reason down the line (maybe after pregnancy had my hormones going crazy), I could come in for touch-ups at a deeply discounted rate. It already cost me way more than I would ever care to admit! Just after my 9 sessions, I'm still seeing way more hair than I would have expected, considering how many treatments I completed and the terms that were attatched. Too bad for me, they said it was AVERAGE that I didn't actually see full hair loss and that hey did their "due diligence" so it was no longer their responsibility. If I wanted to continue, I could pay them more money. Will never recommend them to anyone. Their false guarantees and lack of care for customer satisfaction. Don't waste your time (over 2 years for the "guaranteed" treatments!!!) or money!

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“horrible customer service”

★☆☆☆☆

written by Huberri71 on 15/01/2016

I have a very expensive contract and unfortunately it is impossible to get an appointment. May be seeking legal help in getting a refund. Do not use this company.

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“Horrible Company and Product ”

★☆☆☆☆

written by Parkshx156 on 10/12/2015

The Company has a very good sales person ill give them that. I did like the way they financed so you can use there product. There nurses that do the hair removal are horrible they treat you like dirt and pretend that you don't feel anything at all. I did ever appointment followed ever step they gave me to make sure I do not have hair. Every time I came in for an appoint I told them I don't see the difference they told me it takes time don't worry the hair needs to die off. I have now fulfilled the time allotted from them where I shouldn't have anymore hair on the areas. I have hair and even more hair than before. I have filled a complaint with the Better Business Bureau because this company is a trick. I should have listen to all the reviews because they guaranty satisfaction and treat you horrible when you question the services. They told me oh its blood hair on your arms. MY ARM LOOK JET BLACK NOW. I am also going to social media and local news. DO NOT USE COMPANY SAVE YOUR MONEY.

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“Please shop around first.”

★☆☆☆☆

written by uuKrause442 on 03/08/2015

I went for a free consultation for laser hair removal. I asked for a quote to get hair removed from my under arms, bikini area and legs. They came back with a quote of 12,000+ and offered me a special of the day of 40%. The procedure would still come out to 7,000+. This prices are not comparable to what the market charges for similar procedures. Please shop around before buying their services. Remember this type of services are a luxury not a necessity therefore its not worth spending money you don't have.

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“I Messed Up”

★★☆☆☆

written by Blairtd113 on 16/07/2015

First off the procedure does work. - The process is way too expensive for such a small area. I had it done on my back where I had some areas on both sides removed. Cost $5000. A complete waste of money. Should have shoppped around. - DO NOT do the financing through them via Commenity Bank. They let you setup payments but only 2 two months out. This is by design... because like everyone else we get busy and forget. They will nick you with a $35 charge immediately on the day it's due. I've asked why can't I just schedule the payments out for 12 months. I got the same answer... "we're working on it". I call BS!

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“Dishonest overpriced company”

★☆☆☆☆

written by 410Ayers on 30/06/2015

I would avoid Ideal Image for all of your services but especially their cosmetic injections. I am a former employee for this company. I was trained for 2 days on injections to the lips, NLF marionette lines and botox/dysport. I felt the training to be inadequate and discussed this with my manager and even the companies HR department. Their response was if I would just practice I would feel more comfortable and get better. Mind you practicing meant on paying customers. I did practice on a co-worker who ended up in the Emergency room, the company didn't have any resources for her when she was dealing with swelling in which looks like her lips might explode. I discussed this with my medical preceptor who suggested that I follow her around to learn some techniques, this left me feeling even more frusturated because she (the medical preceptor for multiple states) injected the wrong product into a paying guests lips...she didn't even write up an incident report or let the guest know. Most of the providers felt like the training and ability to give a good treatment was unsatisfactory. After I put my foot down stating that I felt it unethical to practice on paying guests when I couldn't deliver what I felt to be a satisfactory treatment I was laid off because they were "overstaffed". When guests return upset with their hair loss results or crappy injections (which is frequently) the company does little to remedy this or provide good customer service. If you are reading good reviews I would be very cautious, the company coerces guests to get online and give them positive reviews by enticing them with free product. So beware of positively inflated reviews. The other thing I would keep in mind and it does state this in very small print in the contract but guests never seem to read these, their lasers can STIMULATE hair growth...yes you heard right you might come out with more hair than when you started!!! Their wonderful lifetime treatments doesn't mean a lifetime with free treatments...you pay a "co-pay" for these treatments and it can be $150 dollars or more a time. They claim they have top of the line lasers and that they use nurses, after doing these treatments for almost three years I can tell you that it doesn't make that big of a difference. My sister works at a dermatology office she's not a nurse they use the same laser, they charge one tenth of the price and it works every bit as good. Go somewhere else don't trust that "yes it may cost $7,000 or more for your legs but its worth it and the financing is awesome." This is not a company that I would ever consider using all they care about is building a bigger company and how many millions of dollars they can bring in a year.

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Kierstencastellano's Comment

Written on: 11/07/2015

Thank you for having the guts to be honest and to let the public know.... its refreshing to read from someone with integrity. blessing

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“Do not go there”

★☆☆☆☆

written by 471Byrd on 08/05/2015

these people are practically car salesmen! Believe me when I say they DO NOT care about you but ONLY our money! So they will say anything necessary! First you are always the perfect client for the procedures, second they will show you all these pictures of great results to entice you even more then hit you with this huge OVERPRICED amount! First of all person watch out! NO COMPANY CAN BRING 9,000 down to 3-4000$ within seconds! Second upon entering you don't think it's strange they don't have set prices for particular your looking to go get done but instead they shove you into a room, pretty much try not to give you a chance to say no and want you to sign a contract binding you to their ridiculous prices! Because once your out of there you realize your dumbass got duped and you can find the same procedures elsewhere MUCH MUCH MUCHHHHH cheaper!!! DO NOT GO THERE! SAVE YOURSELF THE MONEY! IF YOU DO END UP SIGNING THE CONTRACT START RESEARCHING CORPORATE NUMBER SAYING YOU WANT TO CANCEL AND BE RELENTLESS!!!!

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Tstuart11's Comment

Written on: 12/05/2015

This is true from a former employee who does care about the guests paying thousands of dollars. All this company cares about is how many millons of dollars they are making a year. And if you are fooled into thinking this laser is better than the same laser down the street because a nurse is running it (which I have a hard time believing a nursing degree makes the same machine run differently), or the settings are that much different...beware. They won't give your money back if you have poor results which happens often. If you are a big enough pain in the ass, they may prorate your a refund but only based off of the 5 that are part of the package not the entIEW 9 (NOT THE LAST 4 BC THEY ARE TOUCHUPS). SO each treatment that may not work could cost hundreds to thousands depending on the area. They had such poor reviews online that they have started giving out lotions as an incentive for guests to write a good review, so beware the 3 stars may be falsely higher because they have to bribe people to try to think of something positive to write online to compensate for all of the negative reviews!!!

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Asked by ssaintprix on 8th October 2015 Report this content
How effective is Ultherapy?

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