Freedom Direct Holidays Limited Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Worst Experience Ever”

Written on: 29/01/2015 by LanaHawkins (1 review written)

The staff are polite when you are booking but don't be fooled. Once they have your money they are no help whatsoever. I heard them mocking me and making comments in the background when trying to cancel my holiday. They also over charged us £719 and would refund this. Id recommend going straight into a travel agent and missing out the middle man. It would have been cheaper and a far better service… Read Full Review

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★★☆☆☆

“Not who they say they are”

Written on: 15/06/2011

Booked a holiday through this company on the strength that they were part of the Co-op Travel, but it seems when you have a problem, all of sudden they don't belong, or they do belong, depending on what the problem is... my advice is to avoid them and go for an agency that has a better reputation. The holiday I booked with them I could have done myself as it wasn't a package in the end, it was just flights+transfers+accommodation all tacked together ad hoc. Wouldn't recommend these at all… Read Full Review

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★☆☆☆☆

“Having booked a trip to Andorra with Freedom Direct...”

Written on: 14/05/2009 by bm11223344 (1 review written)

Having booked a trip to Andorra with Freedom Direct Holidays, and paid a healthy supplement for a superior room, which in reality didn't exist! I naturally lodged a complaint with FD. Suprise surprise, English customer service is again proved to be "the consumers problem" -3 phone calls, numerous e-mails- all ignored and now it appears FD have gone bust -my problem again it appears! Appaling customer service and had they not called in the administrators, I would never use them again anyway… Read Full Review

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☆☆☆☆☆

“In February 2009, I booked and paid for a holiday...”

Written on: 06/05/2009

In February 2009, I booked and paid for a holiday through Freedom Direct for June. I suspected there was a problem then, but I had checked the ATOL and ABTA sites first. I paid by credit card despite the premium, but wanted the security against loss in case of problems. Also paid for the 'Supplier Failure Cover'. (Wasted more money there.)
I bought a 'Package' but it was not registered by FD.
Hays Travel informed me by Email, only the hotel had not been paid.
During a phone call, I was told if… Read Full Review

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★★★★☆

“Freedom Direct Holidays Limited website is up and...”

Written on: 30/04/2009

Freedom Direct Holidays Limited website is up and running and backed by a reservations team Even though Freedom Direct ceased trading on 16 April, the intellectual name and website were taken over by Hays Travel on 23 April and they can now take new bookings backed by Hays Travel… Read Full Review

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★★★★☆

“Having booked with freedom direct on numerous...”

Written on: 16/04/2009 by trishcam39 (1 review written)

Having booked with freedom direct on numerous occasions and been satisfied with them I have just discovered they ceased trading today, how sad! 16/04/09… Read Full Review

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★★★★★

“I booked a last minute February Holiday for myself and...”

Written on: 18/03/2009 by MrCuddles81 (2 reviews written)

I booked a last minute February Holiday for myself and my girlfriend in February after finding Freedom Direct Holidays Limited via google.

We found a fantastic All Inclusive deal in a four star hotel in Gran Canaria. Before booking i did the usually googling to find out more about the company and hotel, and give or take a few bad reviews the majority were positive.

So I booked the works with them - airport parking, flights and transfers. The site was easy to use and the booking process was… Read Full Review

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★★★★★

“We booked with Freedom Direct in June 2008 for Sharks...”

Written on: 02/01/2009

We booked with Freedom Direct in June 2008 for Sharks Bay, Sharm, Egypt. We were a bit apprehensive after reading some of the reviews, but everything went perfectly and we had the best holiday ever with no delays or problems… Read Full Review

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★★☆☆☆

“Booking procedure good - no problems. Taxi failed to...”

Written on: 11/12/2008

Booking procedure good - no problems. Taxi failed to show at airport. Incorrect information given by operative in UK concerning canceling return taxi. Complaints department extremely unhelpful and have failed to answers the points raised. Good prices, booking system but dreadful complaints department. Two letters later I am still trying to get an answer from Freedom Direct Holidays… Read Full Review

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Idtodd's Comment

Written on: 11/12/2008

Can you please contact our complaints dept. We would be more than happy to discuss your outstanding complaint. <br/>Regards<br/>Freedom Direct

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★★★★★

“The price was good, discount code can be available....”

Written on: 07/12/2008 by hollyfam (1 review written)

The price was good, discount code can be available. Excellent service, I was given the agents personal freephone number, he couldn't have been more helpful, I could contact him anytime if I had a query. The hotel voucher and receipts arrived almost immediately by email. I would definitely use them again, I had them very highly recommended to me and I am very satisfied with the service. Can't think of any bad points… Read Full Review

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★☆☆☆☆

“We do not blame Freedom Direct in anyway and have not...”

Written on: 19/11/2008 by andybrearley (2 reviews written)

We do not blame Freedom Direct in anyway and have not asked for any compensation, we just think people should be aware of how poor this hotel is. Our holiday was from end of Aug 08 for 2 weeks. Immediately it was obvious the food was a problem, served on a heated servery in large trays, it was all only lukewarm. On barbeque nights the food is out by the pool, very nice, however what was in the trays had been their for 90 minutes and was invariably stone cold, meat from the barbeque often still… Read Full Review

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★★★☆☆

“The delay sending documentation was a worry. I would...”

Written on: 07/10/2008

The delay sending documentation was a worry. I would not flying with Easyjet again on such a long flight. Not directly the fault of Freedom Direct but it would be better if there was an option offered for longer flights… Read Full Review

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★★☆☆☆

“Altinkum was a lovely resort but I would not book with...”

Written on: 06/10/2008

Altinkum was a lovely resort but I would not book with Freedom Direct again. I had to pick tickets on the saturday from local post office as I was flying on Sunday. Only to find I had no apartment booking or tranfer booking only my flight tickets. I had to get them email me both of them. I arrived to resort to find Pedya Aqua was closed early. Thank god they were, it looked disgusting! We were transferred to the Esra. On the return flight, we were picked up 10 clock, but our flight was 3.45… Read Full Review

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★☆☆☆☆

“Having booked a holiday with this company in august I...”

Written on: 25/09/2008 by sam15 (1 review written)

Having booked a holiday with this company in august I have nothing but problems and am wondering whether we will get what we have paid for.
Having phoned and emailed this company every week since the booking no one as yet has been able to upgrade the flights (the luggage allowance is 15k as opposed to 20k and we were never given the option to upgrade at the time of booking) or to cancel the taxi transfers (we were told we would pay one price and were in fact charged more). To date I have not… Read Full Review

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☆☆☆☆☆

“Did not find this agency very good except when taking...”

Written on: 23/09/2008

Did not find this agency very good except when taking your money. Didn't tell us flight time had changed, didn't tell the taxi company at the other end our flight had changed. We had to pay 50 euros on taxis and then waited 6 mths after numerous phone calls to get our money back… Read Full Review

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Anniemac's Comment

Written on: 23/01/2009

I agree with this review because... I too am waiting for Freedom Direct to refund money

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★☆☆☆☆

“I have booked to go to Corfu with Freedom Direct on...”

Written on: 20/09/2008 by shadi2511 (1 review written)

I have booked to go to Corfu with Freedom Direct on their website. I wanted to add some upgrades to the flight ie inflight meals etc, however having tried to contact them for the last 5 days I eventually managed to get through on Thursday morning to be told someone would ring me back which they didn't. I phoned this morning to be told that as the flight wasn't booked direct with the airline no additional upgrades could be made. I phoned the flight provider to be told that it could be however as… Read Full Review

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★★★★★

“Would like to thank freedom direct for a stress free...”

Written on: 12/09/2008

Would like to thank freedom direct for a stress free holiday. Was a little worried with some of the reviews but realise some people just like to complain. My holiday was perfect and I enjoyed everything about it… Read Full Review

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★★★★★

“Booked with Freedom Direct on line to go to Benidorm...”

Written on: 11/09/2008 by sfrost (1 review written)

Booked with Freedom Direct on line to go to Benidorm in May 08 a bit wary about the comments and it being a ticketless flight but everything fell into place - flights on time, transfers quick and hotel lovely. Would use them again… Read Full Review

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★★★★★

“First class service from them, was able to contact...”

Written on: 10/09/2008

First class service from them, was able to contact them when I needed to query anything. Plane was delayed by two hours but taxi transfer was there waiting 4 o'clock in the morning to take us to our hotel. Will definitely be booking holidays with them in the near future… Read Full Review

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★☆☆☆☆

“The departure and arrival times did not match the...”

Written on: 08/09/2008

The departure and arrival times did not match the hotel booking times. When I phoned customer service department to inform them of this they put me through to Freedom Flights customer service department. They informed me that I had to go back to Freedom Direct to raise my query. When I rang Freedom Direct once again, they kept me on hold for 15 minutes, when I eventually got through the phone, the line cut-off. I re-rang Freedom Direct and once again waited another 15 minutes. The customer… Read Full Review

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