Chums Reviews - www.chums.co.uk

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★★☆☆☆
1.6 / 5
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Latest Reviews

★★★★☆

“good products”

Written on: 06/07/2021 by Theo-Wes (7 reviews written)

All the products they sell are of good quality and brand. But it takes a little long for delivery also product return is a long process as well… Read Full Review

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★★★☆☆

“Don't last long”

Written on: 23/06/2021 by disapointed123 (1 review written)

Very comfortable shoes but I expected them to last longer than 3 months. The heels and soles wore down very quicklty… Read Full Review

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★★★★☆

“Good and Convenient Experience”

Written on: 19/03/2021 by Aadiv (10 reviews written)

You have a shopping experience that is fast, convenient, and hassle-free. What's more, the goods are a great match. I've already told my friends about your business… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 15/03/2021 by fitzjohn (1 review written)

=== merchants, items didnt fit, returns not free, online information sold to 3rd partys… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Sham company”

Written on: 06/02/2021 by Buyer123456 (1 review written)

Ordered curtains, week later no dispatch. Seems they get them from a third party and you wait god knows how long to get them. I recommend you go to Ebay and buy them direct, cheaper too. Avoid this company at all cost… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Product good,admin bad”

Written on: 03/01/2020 by hellsbells1111 (1 review written)

Ordered three items and then qualified to 10% discount - two turned up with no clue as to when third one was due. Waited 4 weeks, phoned up to be told out of stock and they had no idea when trousers would be in so cancelled order. Searched online for alternative source and found them on Pegasus website, phoned number which turned out to also be Chums. That person said they were in stock , however delivery would be 21 days - went to re-order only to then be'charged' full price and she… Read Full Review

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★☆☆☆☆

“Amazon Order # 305-6526865-8823545”

Written on: 11/02/2019 by prypava (1 review written)

Will you ever solve my return problem?? I need a label for a FREE return as I do not want to provide my card data on your website!! Amazon Order # 305-6526865-8823545 … Read Full Review

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Was this review helpful? 1 0
★★★★★

“Great website”

Written on: 26/06/2018 by bulkthreads (2 reviews written)

Great and provide best ever online clothing collections… Read Full Review

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★☆☆☆☆

“pegasus shoes”

Written on: 13/06/2018 by Davy10 (1 review written)

I was very unhappy with the quality of the Pegasus shoes I received, I did wear them briefly but the leather was very crinkly on one shoe so I returned them, but they were retuned to me saying because they had been worn they would not accept them as a return!! as far as their web site says if you are dissatisfied for any reason you may return items, well I am very dissatisfied and have had no help from them at all, I did speak to a girl but nowhere, so my advice would be do not even think of… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Split trousers”

Written on: 09/02/2018 by Clayton168 (1 review written)

I bought a pair of fleece lined trousers which split down the seams in two places after being worn twice. Their response was they are only quaranteed for 3 month (not a typo! and as my complaint was outside this period they would not replace them. AVOID CHUMS… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“worst online ordering ever experienced”

Written on: 17/12/2017

Goods not as illustrated. (Boot slipper shown with single piece front have seam down front - not good for diabetic feet! Inadequately packed - just a single plastic bag sent via hermes who left by a dustbin and reported that it had been left 'securely'. I reported all this to customer services. 48 hour response failed to address any of the issues. I received a deluge of unsolicited e mails and the 'unsubscribe' doesn't work. Despite saying that my details have been updated, they still arrive… Read Full Review

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★☆☆☆☆

“I ordered 6 mugs and you won't believe this ,instead...”

Written on: 29/11/2017 by DonovanCarey31 (1 review written)

I ordered 6 mugs and you won't believe this ,instead of the mugs I received a vibrator .Im a 74 year old man,disgusting… Read Full Review

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★☆☆☆☆

“Mattress Topper”

Written on: 28/11/2017 by lanka9 (1 review written)

I ordered a Mattress Topper online. There was no mention of when it would be delivered. When I didn't receive it after 2 weeks, I phoned and was told it would be shipped directly from the manufacturer in China which would take 4 weeks. Even after 4 weeks, when I did not receive it, I cancelled my order and am waiting for the refund. The service was terrible and you get fobbed off when you phone… Read Full Review

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Was this review helpful? 3 0
★★★☆☆

“Cavalry twills”

Written on: 04/11/2017 by Skyla1948 (1 review written)

Last year, I bought a pair of high rise trousers, which were so different from the size specified, I decided to send them back. I made a 30 mile round trip to send them via the named collection point, only to be told they no longer handled Chums goods, as they didn't pay their bills on time. I finished up posting them at my own expense. This year, I tried again. The trousers fitted in some respects, but were 4 cms longer than specified, so I had to pay a seamstress £16 to alter them. The… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Not as illustrated and not as ordered”

Written on: 11/07/2017 by Pruman (1 review written)

Just received 3 x trousers. Colours NOT as ordered and totally not as illustrated. You live and learn… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Don't respond to emails - Poor service”

Written on: 30/06/2017 by Mstredd (1 review written)

Have not spoken to anyone but no response to emails and no visible delivery status of order when logged into personal account Having sent 2 emails 2 days apart still awaiting a response re some indication about delivery/order status. Last email asked them to cancel order and refund… Read Full Review

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★☆☆☆☆

“My experience as a customer with Chums ”

Written on: 29/06/2017 by osPowers396 (1 review written)

If you want to by goods from Chums, then you need to know that you need access to a returns collection point or pay £5 to have it collected by a courier. That is my experience, I'm 80 years old and am stuck with a parcel miles away from a collection point. No more purchases by me from Chums!!!… Read Full Review

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★★★★★

“One stop shop since the demise of Austin Reed,BHS and...”

Written on: 31/05/2017 by obengineer (1 review written)

Quality and cut of the sixties, just purchased six pairs of high waisted elasticated mens trousers in various styles , several tops,sandals,underwear and jacket, all excellent and generous room allowed at seams, pockets on trousers really deep and at right angle to prevent contents falling out, also pocket material as strong as tent cloth. Zips top quality. First two pairs of trousers had to send back as such generous cut were slightly too big but no problems as free returns from local shop… Read Full Review

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★☆☆☆☆

“Very dissapointed with Universal Hob Covers! Avoid!”

Written on: 18/05/2017 by Unluckycustomer (1 review written)

After waiting for three weeks for delivery, the induction hob covers came in a completely smashed condition. The web-site was misleading, they never told the customers that the induction hob covers (poppy, grey, slate) are made from thin glass! My finger was cut on the broken glass when I opened the parcel, and both covers were smashed in thousands of tiny pieces of glass. Now we are waiting for a refund! Unsatisfactory service and low quality product! Avoid!… Read Full Review

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★★☆☆☆

“poor”

Written on: 17/11/2016 by Sarai141 (1 review written)

Bought a pair of men's thermal trousers, within three days pockets became undone, dont buy from chums, very poor… Read Full Review

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