One Call Car Insurance Reviews - www.onecalldirect.co.uk

01302 554269
★★★★☆
4.2 / 5
86% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.

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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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Latest Reviews

★★★★★

“Excellent service and reasonably priced ”

Written on: 19/01/2018 by Aarav27 (1 review written)

Excellent service and great prices. Very quick and o easy to use online. Would recommend to others if they have a 4 x 4. I would speak to family and friends and show them the online service… Read Full Review

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★★★★☆

“Good staff, good communication”

Written on: 18/01/2018 by AbdielBentley220 (1 review written)

Text sent saying insurance would be cancelled soon, called them and last month money didn't go through with direct debit....all!sorted now, just would rather it didn't happen again as the only company who does this to me !… Read Full Review

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★★★★☆

“Change of address”

Written on: 18/01/2018 by Peckdu112 (1 review written)

Operator Fs2 was very helpful and pleasant. Transaction sorted in a few minutes… Read Full Review

By Onecall-Insurance

Written on: 18/01/2018

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind Regards
Rosie

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★★★★★

“Good value best price I found!”

Written on: 18/01/2018 by 360O'Donnell (1 review written)

Quick to get info and the website was well constructed . Plenty of offers. Free b/down basic & free legal !… Read Full Review

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★☆☆☆☆

“Disgusted , disappointed angry unfortunately no choice”

Written on: 17/01/2018 by Davmako (1 review written)

Lost words but I'm not happy so devastated… Read Full Review

By Onecall-Insurance

Written on: 18/01/2018

Hi

Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve.

Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please?
Kind Regards
Rosie

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★★★★☆

“Had to make a few phone calls,but in the end I was...”

Written on: 17/01/2018 by barglyn0902 (1 review written)

Had to make a few phone calls,but in the end I was happy with the outcome… Read Full Review

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★★★★☆

“answered my questions very well”

Written on: 17/01/2018 by 495Hunter (1 review written)

was happy with the assistants answers but found the info given on my documents did not match what was on my account . w… Read Full Review

By Onecall-Insurance

Written on: 17/01/2018

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind Regards
Rosie

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★★★★★

“Great customer service ”

Written on: 17/01/2018 by Justusm298 (1 review written)

Quick friendly and easy to resolve problems well in this case a quote for a different car - abit of a wait to answer phones but got a good price to change vechicle over… Read Full Review

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★★☆☆☆

“Pjf”

Written on: 17/01/2018

It was ok but when i was put through to close brothers i had to wait a long time over 15 mins… Read Full Review

By Onecall-Insurance

Written on: 17/01/2018

Hi

Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve.

Unfortunately we are unable to see Close Brothers waiting times, I apologize if you had a wait.

Kind Regards
Rosie

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★★★★★

“Car Insurance”

Written on: 17/01/2018 by Sherlynl260 (1 review written)

The service I received was very professional . The staff were extremely patient and explained very simply what I had to do in the IT response - this was a difficult task for them as ,I am not skilled or comfortable in the whole area of using the Internet ! Thanks to the Tesm!… Read Full Review

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★★★★☆

“Easy to Insurance my car with username SE4”

Written on: 16/01/2018 by juliehine (1 review written)

To insurance my car it was quite easy online. I needed to ask a question and their chat on-line was not available. It did take a good length of time to be answered (19 minutes to be answered. I asked my question but I had to then confirm my answers that I had filled in online before they answered my question. I was on the phone for nearly 30mins before I got my answer. I wasn't going to hold on any longer as I was at work and decide to renew on line, so much easier than by phone for sure… Read Full Review

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★★★★★

“Lovely advisor today!”

Written on: 16/01/2018 by 1979Self (1 review written)

Just taken out a new policy with you. You were BY FAR the cheapest! Pleasant lady on the telephone. Thanks!… Read Full Review

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★★★★★

“Excellent Service”

Written on: 16/01/2018 by MaritzaPollock (1 review written)

Had a query on my new policy. Rang the Call Centre and found the young lady, reference SO4 very helpful and pleasant to talk to. She managed to resolve my query and agreed to alter my policy at no extra charge to myself. Great service and reflects well on One Call. I would add that buying on line does does always show the full extent of cover. It was only when reading the policy details I discovered that my car would not be covered in particular circumstances. Advice to everyone id read your… Read Full Review

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★★★★★

“Car insurance”

Written on: 15/01/2018 by 353Black (1 review written)

Excellent service will recommend to friends. Competitive prices and easy to access . Want my car insurance as cheap as possible. Not only is it cheap everything including breakdown cover is in the price… Read Full Review

By Onecall-Insurance

Written on: 16/01/2018

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind Regards
Rosie

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★★★★★

“Direct debit cancelled”

Written on: 15/01/2018 by Sheldon222 (1 review written)

Was able to pay full amount of balance on my car insurance, helpful staff… Read Full Review

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★★★★★

“Car Insurance query”

Written on: 15/01/2018 by DotBailey (1 review written)

The lady I spoke with was absolutely brilliant> I kept getting txts and emails about my insurance being cancelled and it was to do with the no claims. She sorted the problem and put my mind at ease and phoned me back to let me know it was all sorted, Thank you xx… Read Full Review

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★☆☆☆☆

“Avoid these robdogs”

Written on: 15/01/2018 by JazleneKenney94 (1 review written)

Avoid these robdogs. They are just after your money and take excess charges from your debit card with no prior warning. And then you can only speak to teenagers who obviously have the company script in front of them… Read Full Review

By Onecall-Insurance

Written on: 16/01/2018

Hi

Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve.

Would it be possible for you to edit your review to include your policy number or reference number so I may look in to this for you please?

You are made aware as part of the terms of business that if any payments are due they will be take from the card held on file under Continuous Payment Authority.

Kind Regards
Rosie

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★★★★★

“Request of NCD proof.”

Written on: 15/01/2018 by Derek3030 (1 review written)

I needed proof of my NCD with a car insurance policy I have with One Call. I couldn't find it in the document vault they have, so phoned for assistance. My call was in a queue, but I didn't wait very long - only 2 or 3 minutes. It was refreshing to talk to an operator who could understand me and I her. The operator understood immediately what I wanted and the reason why. She immediately sent my NCD proof in electronic form to my Email address. Problem solved and I am very thankful… Read Full Review

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★★★★☆

“OUR CAR INSURANCE RENEWAL”

Written on: 15/01/2018 by DEVORAN1963 (1 review written)

I found your Customer Services lady to be very helpful and she was able to answer all my questions with knowledge and enthusiasm. She referred a question, about giving people a lift to church etc. as an unpaid volunteer, to a colleague just to be sure. At times I had to ask her to repeat some information as there was a certain amount of background noise from others in the Customer Services office. However, she had patience with my requests for her to repeat what she had said. I do not know… Read Full Review

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★★★★☆

“policy enquiry”

Written on: 15/01/2018 by 128Archer (1 review written)

Good service after eventually negotiating the telephone trail… Read Full Review

By Onecall-Insurance

Written on: 15/01/2018

Hi

Thank you for taking the time to review our service. We are always pleased to see good reviews from our consumers and we appreciate any feedback provided.
Kind Regards
Rosie

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