One Call Car Insurance Reviews - www.onecalldirect.co.uk

01302 554269
★★★★☆
4.2 / 5
20902
85.6% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.

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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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Latest Reviews

★☆☆☆☆

“BEWARE setup fee even for returning customers”

Written on: 18/11/2017

The young lady on the phone was most helpful but there was at this stage no mention of the additional admin fee for setting up the insurance when we had already been clients last year. I feel honesty from the outset is important! All my details were stored from last year so why the setup fee? This extra fee is only mentioned when you listen to the recording after you have paid. Unlikely to return for an insurance policy next year… Read Full Review

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★★★★☆

“Feedback”

Written on: 18/11/2017 by Roycev310 (1 review written)

Speaking to staff during the live chat was really helpful… Read Full Review

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★☆☆☆☆

“Address amendment”

Written on: 17/11/2017 by Hercules14 (1 review written)

I was appalled to be charged £39 to simply change my address on the insurance documents. I will certainly NOT ever use one call again. I was even more amazed when my wife requested the same address change & was told she would be required to pay the outstanding amount of £230. My wife then cancelled the policy & will be expecting a refund on the remaining policy. You will already anticipate that my wife will also NOT be using you again. … Read Full Review

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★★★★★

“Brilliant Customer service aa4”

Written on: 17/11/2017 by Jack272 (1 review written)

Great customer service always happy to help & very polite. Brilliant for value of money have been with this company for many years now and will be staying with them for the future. They always try to give you the best deal not even that they match it if you have found else where cheaper insurance. Ive just taken a police to protect the excess and it also includes if a un- insurered driver hits you. That's brilliant and you don't have to pay the big chunk of excess. Just great customer service… Read Full Review

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★★★★★

“Claim call”

Written on: 17/11/2017 by Ste9798 (1 review written)

Called for an update on my claim, very helpful on the other end… Read Full Review

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★★★★☆

“change of car”

Written on: 17/11/2017

Both members of staff were very helpful and checked things out that I was asking. I have been with One call car ins for a few years now and happy. I would like to mention the code ce9… Read Full Review

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★★★★★

“Call was fantastic ”

Written on: 17/11/2017 by Davidwhyte (1 review written)

I called for a renual and was not on hold for no more than a couple of minutes witch was great not like other insurance companies . The lady who was taking my call was very polite and professional and had me insured again in no time so I would give this employee a pay rise or bonus as this is the kind of staff you need to keep so the businessis thriving… Read Full Review

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★★★★★

“Excellent customer service resolved my problem...”

Written on: 17/11/2017 by tpKelley80 (1 review written)

Very quick to answer my call The one call advisor resolved my query very efficiently and put my mind at ease… Read Full Review

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★★★★★

“So helpful finding my no claims bonus ”

Written on: 17/11/2017 by Maxwell359 (1 review written)

So help full and very quick both in answering the phone and the task I’d asked them to do… Read Full Review

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★☆☆☆☆

“Cancellation ”

Written on: 17/11/2017 by Martin108 (1 review written)

Had 3 month left on my policy going to change car would have cost £70 just to change same car just newer I can get a whole year for £210 elsewhere and if I cancelled nothing would be refunded Will never use this company again… Read Full Review

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★★★★★

“Excellent service, very helpful, and would recommend...”

Written on: 17/11/2017

Excellent service, very helpful, and would recommend to family and friends, a pleasure dealing with polite and helpful people… Read Full Review

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★★★★★

“plain english assistance”

Written on: 17/11/2017 by Morenoir242 (1 review written)

no jargon - well explained for the ignorant. polite, efficient, the person I dealt with was excellent… Read Full Review

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★★★★★

“sorted inquiry”

Written on: 17/11/2017 by Cherish113 (1 review written)

very polite and transferred me to the correct department very quickly… Read Full Review

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★★★★★

“My car insurance”

Written on: 17/11/2017 by AubreyShoemaker (1 review written)

Very polite and helpful managed to save some money on my renewal Unlike other companies who put their prices up One Call keep it on a rolling monthly contract and will advise you of any deals… Read Full Review

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★★★★★

“Excellent result!”

Written on: 16/11/2017 by Mssheps (1 review written)

Great price to change my vehicle - lowest quote! Well done and thank you. Patient call handler! Quick and easy to make the change… Read Full Review

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★★★★★

“Excellent”

Written on: 16/11/2017

Fabulous service from the Platinum team as always. So helpful, knowledgeable and efficient. Nothing is too much trouble - thank you… Read Full Review

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★☆☆☆☆

“Never again ”

Written on: 16/11/2017 by Keatingvm24 (1 review written)

Got charged £55.99 to cancel my policy and had to pay off the add on I took out in full, so to cancel I’m policy cost more than my annual premium. Was Never told about any of this when taking out the policy or the add on. Won’t be back… Read Full Review

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★★★★★

“Change of Car”

Written on: 16/11/2017 by MattieBrooks (1 review written)

Car insurance changed for my new car. All done by two lovely advisors with no problems. BreAdown cover was fully explained to me and what it entails so added that to my insurance as well. Excellent transaction this time round. Thank you… Read Full Review

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★★★★★

“How did i do”

Written on: 16/11/2017 by Brownim73 (1 review written)

Agent was very helpful and pleasant. and dealt with my request efficiently… Read Full Review

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★★★★☆

“Customer Services”

Written on: 16/11/2017 by Julior203 (1 review written)

Great value and options. Easy to submit data. But room for improvement when talking to someone. It feels like you are being rushed and their pitch is fast. Less haste = less mistakes… Read Full Review

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