Spoke to an amazing member of staff at about 5 30 pm on Wednesday 27 September about my travel insurance I was trying to do online .there was a glitch in the process online. He did everything from the beginning for me and got my insurance sorted out. He was so polite and efficient, his help was very much appreciated. He is a 5 * communicator who resolved my questions in a very professional yet friendly manner. Excellent 5* customer service. Many thanks.

Having been a customer of Tesco Travel Insurance since 2021, my annual policy automatically renewed in July 2023. However no documentation was received confirming the policy was in existence. Given an overseas holiday in a few days, I contacted the administrators of the policy (Rock Insurance) to request copies of the insurance certificate required for travel. Despite several phone calls and emails over two days as well as several hours writing and waiting for telephone connection, no documentation arrived. Customer agents informed me 5 times they had sent the documentation via email but still nothing. During my latest call, despite telling the agent I was due to travel in a couple of days, I was brushed off with the remark that it can take 48 hours for a copy to arrive. 48hours for am email to arrive when I was told 5 times the email had been sent?! Given the lack of confidence and proximity of travel I have cancelled the policy and obtained a new one from a different company which took 10 minutes from start of application to receiving insurance certificate.

We booked with Tesco the WORLDWIDE insurance policy thinking it would include most countries in South America where we were going, ie Bolivia, Peru, Chile etc. They have a very fine clause stating that they do not cover any walking above 2500m sea level. However most of the sites around Bolivia and Peru are above sea level therefore Tesco is not able to cover none of the Bolivia and Peruvian sites, so technically calling this insurance worldwide is not true and really misleading. Once we let them know we were outside of the cooling period and they did not want to refund us 100% but only 65%.

I took out a policy to cover my daughter's holiday in Greece. I realized that I had made a mistake and immediately called Tesco to cancel the policy. They confirmed that the policy had been cancelled and that I would receive a refund. The email said:- "I can confirm the policy has been cancelled, please allow 3-5 working days for the refund to be credited to your account." I have never received my money back despite frequent requests. I have always been impressed with Tesco and doubt that their team would normally behave like this. More likely to be the "rockinsurance" company that provided the cover. Tesco need to ensure this company is looking after its customers properly.

The emergency number provided is a UK charged for number, so roaming charges are incurred. Keep a record. The initial contact was helpful but trying to follow up to confirm safe homeward travel arrangements was like getting blood out of a stone. One email provided flight details out of the UK rather than back to the UK. It is nigh on impossible to get hold of anyone beyond the call centre even in an emergency situation.

I had my phone pickpocketed in Barcelona and this was the first time I have ever had to make an insurance claim. I supplied them with all the documents and uploaded them PM on Tuesday - early Wednesday morning I recieved an email from them saying the claim was approved and would be settled in full. They then sent me a replacement phone which arrived on the friday! Was amazed at how easy and fast my claim was - would definitely reccommend Tesco insurance to anyone.

Paid for policy. Got no documents. Rang contact number. Closed at weekend. Recorded message inaudible but said something about AXA. Tried contacting AXA they said contact Tesco. Tesco website says contact AXA Now having to take out another policy with a different provider. Avoid at all costs.

I had an annual policy with Tesco last year and did not need to claim, so I cannot comment on that side of things. I recently received a message saying that my policy would be automatically renewed but I needed to update my credit card details by ringing a phone number, as the old card had expired. However, when I did so, the person I spoke to said they could not just update my card details and the only way to do this was to renew the policy. I went online to try to renew the policy but could see no way to do this and had to start all over again, applying for a new policy. I declared precisely the same medical conditions as last year but this time I was refused cover! Why??? Also, incidentally, the amounts I was quoted kept changing - ostensibly in my favour - although I hadn't provided any new information. I shan't be bothering Tesco Travel Insurance again. And incidentally, I couldn't changed the answer to the "Value for money" question below. "Fantastic" is not my choice. I think it was reasonable, however.

First time I've ever had to claim on my travel insurance. My sister broke her ankle 1st day skiing. Claimed as soon as I came back for medical, prescription, Ski pass, Ski lessons and Ski hire. I made sure that I sent in every piece of evidence that I had into them. They said they were busy and it may take 30 days to process. But it only took 22 days, got every penny I claimed for minus excess. Very happy with the process and would definitely use again.

Had to cancel policy before it even started due to changes in holiday. Phoned Tesco insurance & explained the circumstances, they told that’s fine but I’d lose 35% of the money paid, fair enough as I’d used their time, was told I’d get a confirmation email & my refund. Waited a few days & id heard nothing at all, phoned them again & was told more or less the same thing, still no response from them after a few more days, finally sent a email, got a response saying I should receive my refund in 3 to 5 days, no refund at 5 days. Sent another email telling them how bad the service is, got 1 back saying my email will be sent to the complaints dept. Still no refund Please save yourself the hassle of dealing with these, imagine if you had to make a claim, you’ve no chance if they can’t sort a simple refund

My wife was diagnosed with cancer so we had to cancel our holiday 4 months later they still want more info. do not use tesco travel insurance. never. Never. Never. i have contacted them 12 time not a single person has ever phoned me. disgusting company to use. They take your money. But dont want to pay our. not even if you have cancer.

Needed travel insurance for usa with full covid cover.Tescos policy fully covered us and all our complex medical conditions,for over half the price others were wanting.Thanks so much.

We had to cancel our holiday due to husband’s sudden unexpected illness. Sent off claim with medical report, cancellation invoice etc by email late Friday pm and received email early morning on following Tuesday to say claim settled in full. Excellent service, would recommend to anyone. Competitive pricing, have used Tesco several times before but never had to make a claim until now.

Had our backpack stolen in Barcelona with 5 passports, money, car key, laptop, camera, phone, electronics and other belongings. Emergency passports cost about 105 pounds each, car key 235 pounds, etc, so it was a lot of money. Was worried that some policies say they only cover passports and money if carried on your person or in locked accommodation or safe. Tesco paid for everything after applying policy excesses and limits, so it's the best we could wish for, and I'm glad we had used them. The claim handler was helpful and courteous and processed our claim within 1.5 week of receiving it.

My son was taken ill and admitted to hospital on a family holiday to the USA. One brief phone call (3 minutes or so) was all that was required and the people on the emergency line sorted out everything with the hospital for us. Customer service was outstanding and it was all much easier than I expected. I was very impressed and will definitely buy travel insurance from Tesco bank again.

Wanted a quote for my son who is going away with college. It says you get 20% off with your club card so i thought id do 2 separate quotes, one with my club card and one without. I got a quote of £13.99 with my card and then a quote of £14.49 without it....now im not a genius here but im sure that's not a 20% difference that Tesco states that you get. To me they are selling the insurance with false information trying to reel people in with the 20% off.... DON'T BE FOOLED PEOPLE!!

Took out travel insurance for a family holiday and chose the everyday cover. Unfortuntately lost my spectacles with a big wave in the sea. Although my policy states personal belongs covered apparently I'm not.!, Total rip off. Bunch of pirates. Decided to bin my club card and shop at Morrisons from now on. These companies will be the death of all insurance companies

Do not se tesco insurance, I tried to cancel a policy less than 24 hours after taking it out and was told I couldn't because my travel date was within 28 days. Also customer service advised they do not have a complaints department! AVOID!