Tesco Travel Insurance Reviews - tescobank.com/travel-insurance

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Tesco Travel Insurance Reviews - tescobank.com/travel-insurance
★☆☆☆☆
1.4
19.0% of users recommend this
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  • Value For Money

Summary

Tesco Travel Insurance Reviews 2022

What are people saying about Tesco Travel Insurance?

With over 50 recent reviews we were surprised to find that over 4o of them were 1-star reviews and just 18% of our reviewers would recommend Tesco Travel insurance to their friends. However this gives Tesco Bank an 80% score, so perhaps they are improving.

Is Tesco Travel insurance legit? Most certainly!

You might just think Tesco is only good for the weekly shop, but Tesco Bank has offered financial services for over 20 years and has more than 5 million customers. Along with travel insurance, Tesco Bank provides car insurance, home insurance, pet insurance and credit cards. Tesco is considered to provide good value for money, with 2-week European policies starting from just £40, with a premier, global, multi-trip insurance policy costing £123.

What is Tesco Travel Insurance’s claim number?

Depending on your needs, you can contact Tesco Travel insurance as follows; 
  • Policy changes and general help 0345 030 6124 
  • Emergency help while abroad  +44 345 303 8373 
  • Make a travel insurance claim 0345 644 9319 
  • Gadget Cover claim 0333 999 7911 
  • Car hire excess claim 0345 009 2025

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Latest Reviews

“Superb customer service”

★★★★★

written by 125Watson on 27/09/2023

Spoke to an amazing member of staff at about 5 30 pm on Wednesday 27 September about my travel insurance I was trying to do online .there was a glitch in the process online. He did everything from the beginning for me and got my insurance sorted out. He was so polite and efficient, his help was very much appreciated. He is a 5 * communicator who resolved my questions in a very professional yet friendly manner. Excellent 5* customer service. Many thanks.

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Was this review helpful? 0 0

“No documentation despite requests”

★☆☆☆☆

written by Campbella177 on 13/09/2023

Having been a customer of Tesco Travel Insurance since 2021, my annual policy automatically renewed in July 2023. However no documentation was received confirming the policy was in existence. Given an overseas holiday in a few days, I contacted the administrators of the policy (Rock Insurance) to request copies of the insurance certificate required for travel. Despite several phone calls and emails over two days as well as several hours writing and waiting for telephone connection, no documentation arrived. Customer agents informed me 5 times they had sent the documentation via email but still nothing. During my latest call, despite telling the agent I was due to travel in a couple of days, I was brushed off with the remark that it can take 48 hours for a copy to arrive. 48hours for am email to arrive when I was told 5 times the email had been sent?! Given the lack of confidence and proximity of travel I have cancelled the policy and obtained a new one from a different company which took 10 minutes from start of application to receiving insurance certificate.

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Was this review helpful? 2 0

“DO NOT BOOK IF YOU WANT TO HIKE”

★☆☆☆☆

written by Celine050890 on 31/08/2023

We booked with Tesco the WORLDWIDE insurance policy thinking it would include most countries in South America where we were going, ie Bolivia, Peru, Chile etc. They have a very fine clause stating that they do not cover any walking above 2500m sea level. However most of the sites around Bolivia and Peru are above sea level therefore Tesco is not able to cover none of the Bolivia and Peruvian sites, so technically calling this insurance worldwide is not true and really misleading. Once we let them know we were outside of the cooling period and they did not want to refund us 100% but only 65%.

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Was this review helpful? 3 0

“Cancelled but never got money back”

★☆☆☆☆

written by Plasma99 on 14/08/2023

I took out a policy to cover my daughter's holiday in Greece. I realized that I had made a mistake and immediately called Tesco to cancel the policy. They confirmed that the policy had been cancelled and that I would receive a refund. The email said:- "I can confirm the policy has been cancelled, please allow 3-5 working days for the refund to be credited to your account." I have never received my money back despite frequent requests. I have always been impressed with Tesco and doubt that their team would normally behave like this. More likely to be the "rockinsurance" company that provided the cover. Tesco need to ensure this company is looking after its customers properly.

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Was this review helpful? 2 0

“Of no use in an emergency AVOID ”

★☆☆☆☆

written by Jack253 on 11/08/2023

The emergency number provided is a UK charged for number, so roaming charges are incurred. Keep a record. The initial contact was helpful but trying to follow up to confirm safe homeward travel arrangements was like getting blood out of a stone. One email provided flight details out of the UK rather than back to the UK. It is nigh on impossible to get hold of anyone beyond the call centre even in an emergency situation.

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Was this review helpful? 2 0

“Excellent Service”

★★★★★

written by sophieella444 on 28/07/2023

I had my phone pickpocketed in Barcelona and this was the first time I have ever had to make an insurance claim. I supplied them with all the documents and uploaded them PM on Tuesday - early Wednesday morning I recieved an email from them saying the claim was approved and would be settled in full. They then sent me a replacement phone which arrived on the friday! Was amazed at how easy and fast my claim was - would definitely reccommend Tesco insurance to anyone.

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Was this review helpful? 0 0

“Paid for policy. Got no documents. Rang contact...”

★☆☆☆☆

written by Dan2023 on 22/07/2023

Paid for policy. Got no documents. Rang contact number. Closed at weekend. Recorded message inaudible but said something about AXA. Tried contacting AXA they said contact Tesco. Tesco website says contact AXA Now having to take out another policy with a different provider. Avoid at all costs.

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Was this review helpful? 1 0

“Taken payment twice”

★☆☆☆☆

written by Jacqu on 08/06/2023

Don’t bother with Tesco insurance, go somewhere reputable . I shop at Tesco, get my fuel at Tesco, am a member of the Clubcard scheme so thought Tesco was a trustworthy and safe company to deal with. How wrong could I be! They took the payment for my annual travel policy out of my bank account twice (two days apart). They said to me over the phone that they were having issues with the site and I would get a refund. Now countless phone calls and emails later, repeatedly giving them our names and policy number etc and I still have not had a refund. I’m having to prove that the payment has come out twice via a screen shot of my bank account. Making out it’s my fault they took payment twice and that they still can’t identify even though I have provided the evidence. It seems like they’re just making excuses to avoid reimbursing me. This is the first time I’ve used tesco for anything other than food and fuel , I won’t be trusting them with anything else in the future. Their customer service is appalling. TESCO, KNOW YOUR LIMITS!

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Was this review helpful? 2 0

“Admin chaos - lot of hassle”

★★☆☆☆

written by on 30/05/2023

I had an annual policy with Tesco last year and did not need to claim, so I cannot comment on that side of things. I recently received a message saying that my policy would be automatically renewed but I needed to update my credit card details by ringing a phone number, as the old card had expired. However, when I did so, the person I spoke to said they could not just update my card details and the only way to do this was to renew the policy. I went online to try to renew the policy but could see no way to do this and had to start all over again, applying for a new policy. I declared precisely the same medical conditions as last year but this time I was refused cover! Why??? Also, incidentally, the amounts I was quoted kept changing - ostensibly in my favour - although I hadn't provided any new information. I shan't be bothering Tesco Travel Insurance again. And incidentally, I couldn't changed the answer to the "Value for money" question below. "Fantastic" is not my choice. I think it was reasonable, however.

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Was this review helpful? 1 0

“Claimed and all was good”

★★★★★

written by Bahin on 11/02/2023

First time I've ever had to claim on my travel insurance. My sister broke her ankle 1st day skiing. Claimed as soon as I came back for medical, prescription, Ski pass, Ski lessons and Ski hire. I made sure that I sent in every piece of evidence that I had into them. They said they were busy and it may take 30 days to process. But it only took 22 days, got every penny I claimed for minus excess. Very happy with the process and would definitely use again.

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Was this review helpful? 2 0

“Policy cancellation refund”

★☆☆☆☆

written by HeidiDickinson on 02/02/2023

Had to cancel policy before it even started due to changes in holiday. Phoned Tesco insurance & explained the circumstances, they told that’s fine but I’d lose 35% of the money paid, fair enough as I’d used their time, was told I’d get a confirmation email & my refund. Waited a few days & id heard nothing at all, phoned them again & was told more or less the same thing, still no response from them after a few more days, finally sent a email, got a response saying I should receive my refund in 3 to 5 days, no refund at 5 days. Sent another email telling them how bad the service is, got 1 back saying my email will be sent to the complaints dept. Still no refund Please save yourself the hassle of dealing with these, imagine if you had to make a claim, you’ve no chance if they can’t sort a simple refund

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Was this review helpful? 4 1

“Cancer”

★☆☆☆☆

written by Adesrty on 20/10/2022

My wife was diagnosed with cancer so we had to cancel our holiday 4 months later they still want more info. do not use tesco travel insurance. never. Never. Never. i have contacted them 12 time not a single person has ever phoned me. disgusting company to use. They take your money. But dont want to pay our. not even if you have cancer.

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Was this review helpful? 10 0

“Excellent ”

★★★★★

written by SageSawyer324 on 12/05/2022

Needed travel insurance for usa with full covid cover.Tescos policy fully covered us and all our complex medical conditions,for over half the price others were wanting.Thanks so much.

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Was this review helpful? 2 0

“Very quick settlement”

★★★★★

written by on 04/09/2018

We had to cancel our holiday due to husband’s sudden unexpected illness. Sent off claim with medical report, cancellation invoice etc by email late Friday pm and received email early morning on following Tuesday to say claim settled in full. Excellent service, would recommend to anyone. Competitive pricing, have used Tesco several times before but never had to make a claim until now.

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Was this review helpful? 3 1

“Don't even consider it, avoid by all means”

★☆☆☆☆

written by dearmrlewis on 21/03/2017

I wish I would have taken another insurance policy. I took out a yearly travel insurance policy in January, and I had an accident in Moscow. I contacted the Tesco's medical assistance line and they were OK, just OK. After coming back home I was sent a claim form and I sent all the relevant documentation to support my claim (medical reports from overseas, invoices, etc). Their claims department seem to be of limited intelligence, they can't even write proper letters and they have been dealing with my claim for over two months now, and they even asked me for documents to prove that I am a UK resident. The must ludicrous thing was that they asked for my consent to access my medical records in the UK to "validate" my claim. They also said that they had sent their "agent" in Russia to validate my claim and I contacted the hospital to ask about it and they said that they no one had contacted them to ask them about the treatment I had. They are doing their utmost to deny cover and they just to add insult to injury they don't even have a dedicated complaints department. I was really disappointed, I am out of pocket now and now I thought that I could count on my so-called insurance. No wonder you never see adverts on TV for Tesco travel insurance. I will report them to the Financial Ombudsman, do not even consider taking out a policy with them, they are unprofessional, unreliable and thick.

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Was this review helpful? 6 0

“So glad I had Tesco Travel Insurance”

★★★★★

written by tyCormier111 on 09/05/2016

Had our backpack stolen in Barcelona with 5 passports, money, car key, laptop, camera, phone, electronics and other belongings. Emergency passports cost about 105 pounds each, car key 235 pounds, etc, so it was a lot of money. Was worried that some policies say they only cover passports and money if carried on your person or in locked accommodation or safe. Tesco paid for everything after applying policy excesses and limits, so it's the best we could wish for, and I'm glad we had used them. The claim handler was helpful and courteous and processed our claim within 1.5 week of receiving it.

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Was this review helpful? 2 0

“Excellent service”

★★★★★

written by on 18/04/2016

My son was taken ill and admitted to hospital on a family holiday to the USA. One brief phone call (3 minutes or so) was all that was required and the people on the emergency line sorted out everything with the hospital for us. Customer service was outstanding and it was all much easier than I expected. I was very impressed and will definitely buy travel insurance from Tesco bank again.

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Was this review helpful? 0 0

“Dont be fooled”

★☆☆☆☆

written by posie2006 on 16/01/2016

Wanted a quote for my son who is going away with college. It says you get 20% off with your club card so i thought id do 2 separate quotes, one with my club card and one without. I got a quote of £13.99 with my card and then a quote of £14.49 without it....now im not a genius here but im sure that's not a 20% difference that Tesco states that you get. To me they are selling the insurance with false information trying to reel people in with the 20% off.... DON'T BE FOOLED PEOPLE!!

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Was this review helpful? 3 1

“Pirates”

★☆☆☆☆

written by Normangt on 14/12/2015

Took out travel insurance for a family holiday and chose the everyday cover. Unfortuntately lost my spectacles with a big wave in the sea. Although my policy states personal belongs covered apparently I'm not.!, Total rip off. Bunch of pirates. Decided to bin my club card and shop at Morrisons from now on. These companies will be the death of all insurance companies

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Was this review helpful? 1 2

“DONT USE!”

★☆☆☆☆

written by Avoidtesco on 08/12/2015

Do not se tesco insurance, I tried to cancel a policy less than 24 hours after taking it out and was told I couldn't because my travel date was within 28 days. Also customer service advised they do not have a complaints department! AVOID!

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Was this review helpful? 1 2

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