Post Office Travel Money Card Reviews

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Post Office Travel Money Card
Post Office Travel Money Card
Post Office Travel Money Card
Post Office Travel Money Card

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Latest Reviews

★☆☆☆☆

“Not fit for purpose. AVOID!”

Written on: 04/12/2017

What a mistake to get this card. They give a poor exchange rate when you top up with the idea that the charges to use it will be less overseas. Not true. Got stung for a heap of charges and have had zero response from their customer services. I withdrew the same amount on my debit card 4 days later and it was £15 cheaper. Just use your debit card, don’t use this card it’s useless… Read Full Review

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★☆☆☆☆

“lost money.”

Written on: 01/12/2017 by Abbey231 (1 review written)

£2000 put onto travel card to go to Australia...Activate card and checked balance following day...Now only worth £1798....Do the post office charge £202 for this terrible service… Read Full Review

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★☆☆☆☆

“DEDUCTIONS OF 27% MADE IN ERROR”

Written on: 25/10/2017 by karenduffy (1 review written)

£600 DEDUCTED FROM CARD BY POST OFFICE AND DESPITE ADMITTING THEIR ERROR THEY ARGUED THAT IT WOULD HAVE TO BE 10 DAYS BEFORE THEY COULD PUT THE FUNDS BACK ON OUR CARD. WE ESCALATED THE PROBLEM AND RECEIVED NOTHING BUT INCOMPETENCE INEFFICIENCY AND COULDN'T CARE LESS ATTITUDE. wE PUT MONEY ON THIS CARD TO SPEND ON HOLIDAY AND CAN'T GET IT BACK UNTIL WE GET HOME APPARENTLY. DO NOT UNDER ANY CIRCUMSTANCES EVEN CONSIDER USING THIS FACILITY JUST DON'T DO IT… Read Full Review

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★★☆☆☆

“Not good”

Written on: 18/10/2017 by Alexzandera394 (1 review written)

I have had terrible problems loading currency on to my card on-line. I would NOT suggest it to anyone.I had a Thomas Cook card previously & had no bother putting currency on to it. When you phone Post Office you can't even speak to someone who can be of any help. Not Happy with PO money card… Read Full Review

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★☆☆☆☆

“Don't touch it with a barge pole! ”

Written on: 30/09/2017 by Estrellak157 (1 review written)

When on holiday errors from the bank need to be addressed instantly not a few days later. On using this card for three holidays two have Ben fraught with problems the PO were unable to deal with immediately Having had card cloned and rinsed at a motorway toll booth in France they closed the account with no notification and could then not get us a new card Several errors in working out how much we were owed and the exchange rate fell dramaticallly during all this time This year we had great… Read Full Review

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★☆☆☆☆

“Rubbish card !!”

Written on: 19/09/2017 by Princessfiona55 (1 review written)

This card is total rubbish as I have had problems from day one of getting it in April ! First of all when I was abroad it did not recognise my PIN number then it locked and I was stuck abroad with no access to the money I had put on it ! I e mailed from abroad to customer services and was sent a computer generated message telling me they would be in touch within 10 days ! Not much good when your on holiday for 7 days stuck without any money !! On my return I tried to rectify the problem by… Read Full Review

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★★★★★

“Post Office Multi Currency Card”

Written on: 07/09/2017 by CharlieZH (1 review written)

Seen a few complaints from people on here who must be using the Post Office Multi-Currency Card wrong in shops and at the ATM. If you use this card or any debit card abroad you should always choose to settle in local currency. The majority of shops or ATMs will give you the first option of settling in sterling DON'T CHOOSE THIS OPTION as the banks charge you a dynamic currency conversion....its not the Post Office charge.The P.O. card has no charges in shops and restaurants and just equivalent… Read Full Review

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★☆☆☆☆

“Leave these holiday money post office cards well alone...”

Written on: 08/08/2017 by Gregorys493 (1 review written)

Leave these holiday money post office cards well alone . Thought I'd with Drew money and left it in atm. Only to find days later that for every transaction I was being charged 30 euros. Rip off Britain well done post office wont be dealing with you again… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 27/07/2017

We have had a TMC for several years and had no problems with it until now. I have not found the fees charged to be expensive nor have I ever had it declined when abroad. My problem is occurred when I have been given a replacement card and have tried to top it up online only to find it impossible. getting a an error message each time from the post office. I have raised this problem with the TMC team several weeks ago and have never had a response. When ringing them up I was held on hold for… Read Full Review

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★☆☆☆☆

“RIP OFF CARD”

Written on: 27/07/2017 by Shea411 (1 review written)

Giving this one star as I am not able to give it zero. Rip off fees when taking money from ATM in Greece. Lack of information from Post Office staff. The Post Office were aware of the issue with fees but are failing to advise people. Don't bother with it!… Read Full Review

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★☆☆☆☆

“Fees ”

Written on: 24/07/2017

When using your card at ATM and cash outs it should automatically default to the currency of the country you are in . It does not and you get exchange fees to pay. A £300 daily limit for withdrawals from ATM. More Fees. Only average exchange rates. This card is more trouble than its worth… Read Full Review

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★☆☆☆☆

“A COMPLETE RIP OFF”

Written on: 21/07/2017 by flStrickland17 (1 review written)

Got the card as an emergency source of funds for my son on his trip abroad . Did not use it tried to get the money back off it and was initially told I could not and then I would have to pay commission . Put 225eu on it and got 185eu back . RIP OFF post office read these reviews please and sort it !… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 20/07/2017 by JackiePickup (1 review written)

What a pile of rubbish was told by the Post Office this was the best thing to take instead of cash, I filled up the card so we could buy petrol in Europe and was only able to use it twice at an Esso Garage no other garages accepted it. Stay away from it and don't let the Post Office talk you into getting one. Waste of time!!!!!!! I didn't like anything about it, if i could give 0/5 I would… Read Full Review

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★☆☆☆☆

“Poor customer service !”

Written on: 08/07/2017 by Drwanderer (1 review written)

Gotten my card as a new traveler to the U.K., was told I had to supply 1001 documents. They refused to reply to my email or even tell me what exactly they needed from me. I had to keep calling and chasing them and also had to keep sending my documents and every time it came back with a different requirement. WHY DIDN'T ANYONE TELL ME THE REQUIREMENTS IN THE FIRST PLACE ?'bb TERRIBLE SERVICE ! DO NOT USE THIS CARD ESPECIALLY IF YOURE A NEW MIGRANT TO UK… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 30/06/2017 by Paxtons483 (1 review written)

I am a pensioner impossible to cancel DO NOT TOUCH… Read Full Review

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★☆☆☆☆

“Would give 0 stars if I could! ”

Written on: 22/06/2017 by vdSalisbury96 (1 review written)

I was recommended this card in branch when I went to change money for travelling. The woman behind the counter entered my details incorrectly and then said they would email me when I asked if she's like my email address she said oh yeah I skipped that part they'll write to you! Two weeks later I had a letter asking me to send a copy of my passport which I had already done so I emailed them with my passport card number address etc another few days and they said they needed me to send the details… Read Full Review

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★★★☆☆

“commission charges”

Written on: 19/06/2017 by BrooklynnMcIntyre196 (1 review written)

I paid in £50 sterling usage as well as money for euros to make sure it worked ok before I went abroad and was charged £3 for the £50 I put on it. I had thought there was no charge for paying in.Only had to use it once for Euros in Cyprus no problem then though… Read Full Review

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★☆☆☆☆

“Waste of time ”

Written on: 02/06/2017 by Katty_kins (1 review written)

Completely useless card, is not accepted anywhere a MasterCard would be accepted, despite what they tell you. Was declined at random times even though I had suficient funds available. No matter how hard you try you can not log into to see transactions and if you use the app it isn't clear what the transactions are. Terrible, more trouble than it's worth and made my holiday more hassle. I wouldn't bother… Read Full Review

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Geofftqy's Response to Katty_kins's Review

Written on: 17/06/2017

Just returned from 5 weeks in South Africa
I used the Rand card for goods and services and to withdraw cash without any problems.
Logging in on the app must be one of the easiest I have ever used. This gives you access to balance and transaction details.
I like the fact that loading the card gives you immediate access to that amount.
The pending payments are slow to clear so keep all receipts and check balance daily..
Just used it again to pay a deposit online for my next trip and receipt sent within a few hours. Excellent.

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★☆☆☆☆

“Charged 50 euros for withdrawing 400, do not use this...”

Written on: 01/06/2017 by ThorleyM (1 review written)

I got the post office travel money card for a holiday to Portugal, the main reason that I got it was to protect against bank fees etc... however this has ended up costing me way more in fees than if I'd have just used my bank card. I withdrew 2 lots of 200 euros out of ATM, but when I checked the balance in the app and transactions it showed that it had taken 227 and 222 euros from my balance, therefore charging me 49 euros for the 2 withdrawals! I called customer services and raised a… Read Full Review

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Geoffruggfour's Response to ThorleyM's Review

Written on: 16/07/2017

Like the above person I have just returned from Portugal and made 2 withdrawls from ATMs of 100 euros each and was charged a total of 25 euros for the "privilege".. Also whilst in the USA, card had US$s loaded and paid $185 for a meal with friends but $195 appeared on account. Queried this with customer services(?) on returning to the UK as at the time of use in US, there was only $188 on the card. They could not give a me an answer apart from me contacting the restaurant. This I declined as it would have cost me more in phone charges than $10. Suggested their payment processor but they declined. NOT IMPRESSED; VERY UNHELPFUL

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★☆☆☆☆

“Rubbish - do not use”

Written on: 01/06/2017 by 48Powell (1 review written)

My partner and I got 2 separate cards. Although set up for use, for the entire 2 week holiday my card was 'locked' & I could not access my money. My partner's card worked once and then could not be used. The contact number for help was never answered and despite emailing customer services on 13 May, I have only just received a response email. I continue to wait for my money to be refunded… Read Full Review

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