Laithwaites Wines www.Laithwaites.co.uk Reviews - www.laithwaites.co.uk

★★☆☆☆
2.2 / 5
29% of users recommend this
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Latest Reviews

★★★☆☆

“okay tastes”

Written on: 24/02/2021 by Corry-9 (7 reviews written)

ordered few bottles from the arrived with in day or two. Taste wasn't that good, it was okay nothing special… Read Full Review

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★☆☆☆☆

“Avoid these time wasters ”

Written on: 03/11/2020 by Willisrl495 (1 review written)

Complete time wasters. I ordered from them a few months ago. The courier claimed they tried to deliver when they hadn’t. They promised delivery the following day. It didn’t turn up again so I cancelled the order. Stupidly I gave them a second chance this week and exactly the same happened. Failed to deliver 2 days running despite phoning me this morning and promising it was on its way. Never again… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 15/09/2020 by Wood300 (1 review written)

Absolutely shocking service. After experiencing a previous problem with my order I decided to try Laithwaites again. I order a case of 12 whites and also 12 reds. Delivery arrived today as planned after paying more for the chosen day. Only the case of reds arrived and no white wine. I have just called Laithwaites to be told that the order will be delivered in December as four if the 12 white wines are out of stock. What angers me is that Laithwaites take your order and money but don't even… Read Full Review

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★★★★★

“Laithwaite's Customer Service Exceptional”

Written on: 18/11/2019 by dsShaw255 (1 review written)

The wines are amazing, the Laithwaite's customer service is out of this world great, the carriers are another story! Parcel Force failed to read my "If not in" instructions and promptly left with my case of wine. I had 9 people arriving for a dinner party that evening. I called Laithwaite's customer services and was put through to a man who was very apologetic and said he would do everything in his power to get it redelivered. I didn't hold out much hope of this happening. Parcel Force… Read Full Review

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★☆☆☆☆

“I originally bought a box of wine from Laithwaites in...”

Written on: 27/11/2017 by Pritchard388 (1 review written)

I originally bought a box of wine from Laithwaites in good faith, yes admittedly lovely wine, however months down the line you are in their ' Wine Club' without even accepting any commitment and then the fun starts ! I rang to cancel the Wine Club saying that I didn't want to be committed to buying their wine every month ( plus the wine starts to get more expensive !) I received an e mail agreeing to this. Couple of weeks later courier arrives with a box of wine, I refused it, checked my credit… Read Full Review

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★★★★★

“Ordered on Sat,arrived on Monday.”

Written on: 16/03/2017 by Moshe1980 (1 review written)

If the poor reviews were truthful its most unfortunate, however I cannot fault them as a new customer, ordered on Sat by phone, delivered on Monday,not opened a bottle so far, let the twelve botts rest a few days after journey. Telephoned to thank them and make sure I wasnt on their list to recieve wine not ordered or wanted until it suits me. Polite lady was charming and helpful to all my questions, I have no connection with this firm, and no problems… Read Full Review

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★★☆☆☆

“Poor customer service at Laithwaites. ”

Written on: 04/10/2016 by Carol2101 (1 review written)

I have found their customer service good in the past. However my opinion has recently changed due to a huge mistake that has still not been put right. The error was on my part initially as I forgot to add the additional 3 bottles to my case which I had just ordered. As it was outside office hours I immediately email them asking that they add the bottles to my order. Nothing. I emailed them again and they apologised and said it was no problem and the 3 bottles would be added. Great I thought… Read Full Review

Laithwaiteswine's Response to Carol2101's Review

Written on: 08/10/2016

I was very pleased to speak to you yesterday regarding this matter, I do hope I have resolved this fully for you. If there is any thing else I can help with, please do not hesitate to contact me. Many thanks, Molly

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Barbshuck's Response to Carol2101's Review

Written on: 06/02/2017

The night before delivery I get a robo call saying it would be delivered. I had to be away part of the morning and of course it came 10 minutes after I left..wasn't home to sign so it stayed on the truck. Delivery notice said they would come tomorrow...I am going to be gone all day 9-3 so I called Fed Ex and said I would be over....at 80 years old it is a feat to get in there....no wine. It was out on the truck again...I came home and they had been here...another paper on the door. I called and he is coming back this afternoon on his way back...I hate having to run over there every time and hope this works out. I am ready to quit the club....it is too much work!

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★☆☆☆☆

“Avoid at all costs”

Written on: 23/09/2016 by 99Lane (1 review written)

Ordered a single case of wine for a birthday present for a family member and was fraudulently signed up for a "Wine Club" I didn't need or want. Customer services admitted their error, but a lack of internal communication meant it took an age to resolve my complaint. Ended up going through my credit card company to resolve. Will not deal with again. Can't speak about the quality of the product provided as I was not the recipient… Read Full Review

Laithwaiteswine's Comment

Written on: 27/09/2016

I am sorry to hear you have been disappointed with the service you have been provided, I would be grateful if you could email in to us with your details and I can get this resolved for you.

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★☆☆☆☆

“Binfield Store in Berks ”

Written on: 04/12/2015

The manager has allowed this store to go downhill. Poor in 2014, but has plummeted in 2015. Not bothered if you come into the store to spend hundreds of pounds. No help or interest in customers, just trying products for themselves. Moaning about their work. Incompetent, untrained and uninterested shop staff. Poor stock levels of what you need. Never mind, doubt the customer will be missed..except this store may lose more than just 1 customer... this experience is trending with numerous… Read Full Review

Laithwaiteswine's Comment

Written on: 19/02/2016

I am very sorry to hear of your experience at the Binfield Store. I hope this has been sorted out for you, but if not, please ping us an email titled My Recent Review Centre. We are keen to put this right for you.

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★☆☆☆☆

“Don't buy from laithwaite wines”

Written on: 11/11/2015 by CristalCarpenter (1 review written)

They like to say you will get a free gift of wine glasses if you order so much then they switch without asking to something I would never use. I called twice and twice I was told they would ship still have not received them. then they said "well we ran out." Not acceptable!! A bait and switch in my book. You cannot talk to a supervisor and even when you write in on the Internet or call in you are not turned over to a supervisor and when I said cancel my account they didn't even care… Read Full Review

Laithwaiteswine's Comment

Written on: 19/11/2015

We are sorry to hear about your bad experience with us. We would like to discuss this further with you. Please either e-mail us or call us and we will investigate this issue for you.

We look forward to hearing from you.

Laithwaites Wine

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★☆☆☆☆

“Dodgy Sales Practices”

Written on: 20/10/2015 by nheather (5 reviews written)

Had used Laithwaites a few times before but stopped because I simply wasn't getting through the wine. Since then get regular cold calls from them. And I always tell them that I'm not interested. However, it happened again a little while ago. Once again I told them that I wasn't interested but she was insistent saying that they had a great offer and promising that I wouldn't receive any wine unless I asked for it. So as the 'celler' stock was a little low I gave in based on that promise… Read Full Review

Laithwaiteswine's Response to nheather's Review

Written on: 19/11/2015

We are sorry to hear about your bad experience with us. We would like to discuss this further with you. Please either e-mail us or call us and we will investigate this issue for you.

We look forward to hearing from you.

Laithwaites Wine

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★★★★☆

“Reliable service and good wines”

Written on: 21/09/2015 by wilford (1 review written)

I have dealt with Laithwaites for many years and am completely satisfied with the quality of wine and the service. On the one occasion I had a bottle of poor wine they replaced this with a more expensive one with no quibble… Read Full Review

Laithwaiteswine's Response to wilford's Review

Written on: 19/11/2015

Thank you for your kind comments.

We do strive to provide the best service possible and we are glad to hear that you are happy with the wines and service we provide.

Laithwaites Wine

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★☆☆☆☆

“Avoid, Avoid, Avoid”

Written on: 07/09/2015 by vicx123 (1 review written)

I attempted to purchase a case of wine on line as a gift, when this kept failing I called the company as I was unsure if the order had been made or not. I transpired that the order had not gone through and i then placed an order with them over the phone. I received no email conformation, as it was a gift and going to an alternative address i called again. When the order was eventually located it was confirmed as dispatched. At this point it was confirmed that i was not signed up to any plan… Read Full Review

Laithwaiteswine's Response to vicx123's Review

Written on: 19/11/2015

We are sorry to hear about your bad experience with us. We would like to discuss this further with you. Please either e-mail us or call us and we will investigate this issue for you.

We look forward to hearing from you.

Laithwaites Wine

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★☆☆☆☆

“JUST STOP CALLING ME”

Written on: 09/08/2015 by Richard501 (1 review written)

Despite being promised when they called a couple of months back that I would not receive any further calls from Laitwaites we received a call yet again trying to sell wine I don't want. This has been going on for years now and every time they call the salesman assures me that I won't receive any further calls. The complete disregard for the Data Protection Act and the use of phone numbers for marketing purposes is clearly endemic within is business. When I left a review on another review site… Read Full Review

Laithwaiteswine's Response to Richard501's Review

Written on: 19/11/2015

We are sorry to hear about your bad experience with us. We would like to discuss this further with you. Please either e-mail us or call us and we will investigate this issue for you.

We look forward to hearing from you.

Laithwaites Wine

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Richard501's reply to Laithwaiteswine's Comment

Written on: 19/11/2015

Thank you for your cut and paste response that you today appear to be placing on every negative review that has been left on this site over the past few months.

I don't wish to discuss my bad experience with you I simply want your sales people to follow the instructions I have given them every time they have called which is so stop calling me. In the meantime each time my request is disregarded I will continue to post by bad experience to review sites such as this to warn others away from you.

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★☆☆☆☆

“where is tell you what you like?”

Written on: 28/07/2015 by wasteoftimethis (1 review written)

I would love to review the wines I had recently on the Seasons case. However, can't access the site to leave any sort of report. Laithwaites need to get this right. This is a poor service.Needs to be improved… Read Full Review

Laithwaiteswine's Response to wasteoftimethis's Review

Written on: 19/11/2015

We are sorry to hear about your bad experience with us. We would like to discuss this further with you. Please either e-mail us or call us and we will investigate this issue for you.

We look forward to hearing from you.

Laithwaites Wine

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★☆☆☆☆

“Unwanted wine and charging without permission ”

Written on: 02/06/2015 by DesiraeMaxwell138 (1 review written)

They sent me wine and charged my account without permission and approval. Caused real problem as my credit card was over charged and I had to explain to my credit company that they have charged me without permission. Creating problem and wasting time . This is a real threat for consumer privacy and safety… Read Full Review

Laithwaites's Comment

Written on: 02/07/2015

We would like to discuss this with you further but unfortunately we are unable to locate your account from the details provided in your review. We would be grateful if you could forward your details to us. Kind regards, Laithwaites

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★☆☆☆☆

“Liars and cheaters”

Written on: 08/05/2015 by KTink (1 review written)

At Christmas they mailed an offer for 1500 JetBlue points if you order a case of wine and join the 4 season club. I did just that.... I used the coupon and signed up with the promo code (I still have the card with the promo code). I never received the points, but I have encountered rude emails telling me it was my mistake because I used the wrong code. As I mentioned above - I still have the card with the code I used, duh! I was told to wait until the first of May and my points should be… Read Full Review

Ktink's Response to KTink's Review

Written on: 08/05/2015

Well, guess they are part of Virgin too. Maybe I will just buy my wine at the store!!!

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Laithwaiteswine's Response to KTink's Review

Written on: 20/05/2015

I am sorry to hear about your experience. This review site is for UK customers, If you want to follow this up then please contact the USA Customer Service Team and they will be more than happy to help.

Kind Regards

Laithwaites WIne UK.

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★☆☆☆☆

“pest text messages!”

Written on: 21/04/2015 by paul99reviews (1 review written)

If you register they will send you some telephone messages that you didn't sign up for. The wine itself is average at best. So if you want average wine and being pestered afterwards join up. If not you are better off just buying your wine from a shop… Read Full Review

Laithwaiteswine's Response to paul99reviews's Review

Written on: 20/05/2015

We are sorry to hear about your bad experience with us. We would like to discuss this further with you. Please either e-mail us or call us and we will investigate this issue for you.

We look forward to hearing from you.

Laithwaites Wine

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★☆☆☆☆

“unwanted wine”

Written on: 11/04/2015 by 494Sampson (1 review written)

we received a case of wine that we hadn't ordered and 78.00 was taken from our account almost immediately.sharp practice… Read Full Review

Laithwaiteswine's Comment

Written on: 20/05/2015

Thank you for your review.

We are sorry for the service that you have received from us on this occasion and that you were not advised that the case was an introduction to a regular service.

If you wish to contact us, we can discuss this with you.


Best Regards,

Laithwaites Wine

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★☆☆☆☆

“Steer clear - deliver wines you have not ordered.”

Written on: 16/01/2015 by 323McGraw (1 review written)

I ordered several cases of wine before Christmas 2014 and they were OK. However in January I received a crate of wine I never ordered and they took over £98 from my Debit card. When I contacted them they said it was part of my wine plan ? LOL never heard of such and certainly never signed up to anything. They have agreed to collect the case and refund my money but let's see how long they take. Will never use again… Read Full Review

Laithwaiteswine's Comment

Written on: 31/01/2015

Thank you for your review.

We are sorry for the service that you have received from us on this occasion and that you were not advised that the case was an introduction to a regular service.

We hope the case has been collected from you.

Best Regards,

Laithwaites Wine

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