Nationwide Car Sales - www.nationwide-cars.co.uk

Nationwide Car Sales - www.nationwide-cars.co.uk
★★★★★
4.6
92.0% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

“Mercedes Citan Van”

★★★★★

written by EVO888 on 22/09/2023

After choosing Mercedes Citan Van. He went up and beyond to do all the work for the MOT so we could pick the van up. We travelled by coach and train from Kenilworth to Bolton and was picked up from the train station and took to the dealer. Viewed the van checked all over and agreed the sale. All paperwork done and went on our way. The van drove like a dream. Having been in the motortrade for 30 years I was very happy to do business with a man that tells the truth and true to his word. Thank you to the team. I am one happy man.

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“Do not entertain Nationwide cars ever!”

★☆☆☆☆

written by Gordon040564 on 29/08/2023

Firstly, I bet you didn’t think I would be posting a review after such a long time! Unfortunately for Nationwide cars I am. I ordered a Ford custom van from Nationwide cars the middle of January 2022, i paid a thousand pound deposit and I was given an estimated delivery date of July or August 2022. So left it and waited for a call when the van was in stock. Didn’t hear anything so called around June time and he said it looks like it was delayed and would be November, He blamed it on being an automatic! so waited and heard nothing, so I called a few of times and he said he would chase it up each time I called or emailed got nothing back so I emailed him on 13th October 2022 and he said he would get an update, he emailed me back the same day and said - “I’ve got the update for you, the date has slipped on the system, its showing 25th November now, a few have slipped sadly. I’ll re check again in couple of weeks and let you know how it’s progressing”. After many calls chasing I was under the impression that the van would not materialise. I emailed him on the 10th November 2022 and I was then given another date of January 2023!. While I can appreciate there were delays with all motor manufacturers due to semiconductor shortages and the backlog from the pandemic, but the delays and excuses didn’t seem to add up, so I started making some enquiries of my own and spoke to a number of Ford Commercial dealerships and explained my situation, I was told that it very rare to get a build date and then for it to be cancelled, to get two build dates both to be cancelled is unheard off, and I was told something was not quite right. A couple of dealers did say that due to the massive increases in prices there have been instances where an ordered vehicle has been sold to someone willing to pay more money, as the price I was given was price protected and could not be increased, I challenged him on this and he said as a family run business they do not do that, I guess if it’s a global car company or a family run business they are both in business for the Money! So make of that what you will. I was also told by a local Ford dealership that a lot of these internet companies have to have a certain number of orders with a particular manufacturer to get the discount under a fleet order, to be able to pass that onto the customer, if these orders are not met, they will just keep delaying the order and make excuses until they have enough customers, in my case they probably didn’t! I received a voicemail on the 19th April 2023 saying he was unable to obtain the van. So i asked for the refund of my deposit which was returned. Now 16 months in total two build dates that were false and in the end no van! I will let the reader of these reviews make their own minds up! I have waited until now to submit this review, as I wanted to be in a position that I can say I have a new Ford Custom van on order to demonstrate to Nationwide cars that there are legitimate companies out there that will source a vehicle and indeed produce it for a client. Well I ordered the brand new shape Ford Custom van in April from a sales executive from Trust Ford in Dagenham Essex. A freind of mine emailed Nationwide cars and got a price for the same vehicle I ordered from Trust Ford and the prices were very similar. I have also been getting updates throughout the order process from the dealer without chasing and hitting a brick wall, which is a breath of fresh air and so pleasing. The van has got a build date of 14th September 2023 and a delivery date of the first week of November. Also with a Ford main dealer you get the log book in your name from day one not 6 months down the line that would cause issues with your insurance company if you have a claim, (Fault or non fault).Insurance companies are tightening up on this loophole now. You will also be the first keeper on the V5 document not the second, that devalues the vehicle straight away. Don’t take my word for it, Google will tell you! Never again will I use an internet company for a vehicle purchase as when I order a vehicle I actually want it to materialise and not waste the best part of 16 months waiting for nothing but excuses and hot air. It’s a no brainier, so if anybody is in the market for a new Ford commercial vehicle speak to Trust Ford Dagemham. You won’t be sorry. P.S. I was just about to post this review on Trust pilot and low and behold, The 5 star reviews are 33% and the 1 star reviews are 67%, I’ve never seen such a disproportionate review rating. This company must be loosing customers hand over fist on the reviews alone. I REST MY CASE, YOU HAVE BEEN WARNED!!!!

Was this review helpful? 1 0

“No car ”

★★☆☆☆

written by MelinaMurray276 on 15/06/2023

Waited 8 months then no car they said that Hyundai had given my car to a bigger dealer they just sold it to someone who paid more for it . Don't waste your money they are full of it once they have your deposit it's nearly impossible to get any information stay clear

Was this review helpful? 1 0

“Nationwide Cars ideal place for brand new cars ”

★★★★★

written by paneurobiker on 27/02/2023

First of all I would like to apologise to the agent for my late review as l have had Heath problems. l Ordered a New factory built with added extras Nissan Qashqai J12 in February 2022 from Nationwide Cars they are a Internet based online Company which has a site advertising brand new car and commercial vehicles at discounted prices. now going on the prices and savings to to be made it was at first a daunting thought on dealing with a only Internet site but You could contact them with email and by phone to discuss your requirements and to be honest they have been trading with other rival companies doing the same for some time over the years so l took the plunge and paid a deposit of £500 on a credit card.. A Fully recommend way of paying covered by your bank and ordered the car Knowing the build time was 6 months + before delivery Due to a worldwide parts shortage ie (semi conductors) on high specification cars.. So earley September came with no further News on the Qashqai's delivery l contacted the agent at Nationwide to be told the car would be delivered By the second week in October.. now for the Hard Bit Handing over a very large amount of cash. Nationwide ask for a full balance payment at least 3 days in advance by Bacs transfer so the car can be prepared and registered and ready for home delivery before you receive it which l did... on the 10th of October 2022 my new car arrived on my drive way it was checked over and found to be just perfect and the colour and spec of vehicle l ordered... With one very happy customer l called the agent at Nationwide Cars To thank him for the fully professional way he showed in dealing with my purchase... Buying for Nationwide cars have been a fantastic experience saving thousands on main dealer prices a massive plus to my pocket.. many many thanks again and 

Was this review helpful? 0 0

“New Hyundai Tucson”

★★★★★

written by masy50 on 31/01/2023

I ordered a Hyundai Tucson T-GDI Ultimate with Tech Pack in March 2022. I hadn't heard of Nationwide Cars before but got the impression they dealt mainly with commercial vehicles. Sales guy was helpful with no hard sell. I used them based on price as I was saving almost £7k against the retail price. I regularly chased up for delivery dates and replies were swift. Other information was less forthcoming as I understand they order the vehicle through a supplier. I was only aware the dealer was in the West Midlands. Vehicle arrived in November and I asked for it be via transporter which was arranged for a very modest fee (£180). Car had no issues and was to the specification and colour ordered. The V5 arrived about 6 weeks later. I was the first owner. Would recommend.

Was this review helpful? 1 1

“EXCELLENT CUSTOMER SERVICE”

★★★★★

written by TransitJ on 23/01/2023

Bought my new Ford Transit at a great price and with no pressure. Representative was brilliant and kept me up to date on all aspects of purchase. Very reliable and professional people to deal with. Give them a call, you won’t be disappointed!

Was this review helpful? 0 1

“Excellent Service”

★★★★★

written by Littledot on 17/06/2022

Just bought a Hyundai i20 from Nationwude car sales (17/6/22) and its absolutely brilliant,the service was so good and he went the extra mile in everything he did,there was no pressure and was very down to earth and helpful.I highly recommend these guys,great service,great car,and great price.

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“Great service would recommend ”

★★★★★

written by Colleysh on 22/02/2022

Searched for a while for a good deal on a new van in stores and on the internet. I found Nationwide cars on the internet and was a little nervous to spend so much money as i'd never heard of them before or known anyone that had used them. Which is why i'm writing this review... They were great all the way along the process, they confirmed that everything on the order was correct before going ahead, they made me aware of any delays (due to pandemic), updated me on the delivery date way in advanced and made sure it was convenient for me. The after care once the van was delivered was also great, I need a warranty claim so asked what I needed to do and they replied the same day & any other queries I had they replied the same day. Which is brilliant to say they already had their money off me, they still delivered great customer service. I would definitely use these again or recommend to a friend or family. Thanks and please keep up the great customer service, really means alot these days :)

Was this review helpful? 3 0

“Nationwide Car Sales EXCELLENT ”

★★★★★

written by PaulTurn on 17/01/2022

So where to start. Nationwide Car Sales delivered on their promise. Due to the fire in Japan all new vehicles were delayed for a considerable amount of time and with nothing to do with this company. I will be using them again for future purchases and can't thank them enough for the service that they provided. This purchase was a huge amount of money and many sleepless nights were had but after speaking with two guys they assured me of the purchase and I have got say I am over the moon with the new vehicle. The delivery went extremely well and on time as promised. Thank you guys, keep up the good work.

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“Excellent overall service”

★★★★★

written by NHManchester on 16/09/2021

Just recently had my new Ford Ranger delivered which I purchased from Nationwide Excellent service and great value Thanks again to all at Nationwide including the delivery driver who drove the vehicle from Wales to my doorstep Would definitely recommend Nationwide

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“This new world”

★★★★★

written by on 25/07/2021

I received my new van a few weeks ago now and i am not the sort of person that wastes his time writing reviews but after seeing the last review i think i needed to put my input into this and waste 10 mins of my life.I ordered my van last year and yes it was put back if anyone who lives in this new era understands there are massive changes to supply and demand in this new world not controlled by suppliers who i must admit the person I dealt with kept me fully up to date on the situation.the support has been great and fully informed on whats happening with Volkswagen.I am now a proud owner of a very nice vehicle and would not hesitate to reorder another from a pair of brothers that do their best for their customers.

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“LOTS OF PROBLEMS BUT NATIONWIDE CARS SAY NOT OUR PROBLEM”

★☆☆☆☆

written by MURPHYMOORE on 23/06/2021

I looked on line and found 2 companies which supplied the car I wanted under the same conditions. NCC did provide the best price and I commented on this to the other dealer and his comment was "make sure they can source the car". The car order was secured by NCC on 20/4/21 and after that they provided a provisional date for the car to be at there compound by 12/5/21 and this date was later changed to 16/5/21 and that if I contacted them on that date they would confirm. During all my conversations with NCC I was told that the car would be delivered about week after they received it. On 19/5/21 I received an invoice for the car with a delivery date of 1/6/21, 16 days after the last date given for delivery to them! This meant I had to hire a car on 28/5/21 as I was going away and had already sold my previous car! The car arrived eventually on the 1st BUT it was not the car ordered it was a hatch back rather than the estate ordered and shown on the invoice, also the reg details on the invoice were different to those on the car delivered. I refused delivery and the car was returned to NCC. I contacted NCC and was told they could not source the colour I required for a further 12 weeks but could source a Manhaten Gray. I said I was not totally happy with this but as I waited so long and would have to wait at least 12 weeks if I tried to source another car I would reluctantly order the grey version. I said I would like this to be taken as a formal complaint. THE RESPONSE FROM NCC WAS THIS IS NOT OUR PROBLEM BUT A PROBLEM WITH OUR SUPPLIERS AND I RESPONDED BY SAYING THE CONTRACT IS WITH YOU NOT YOUR SUPPLIERS. The grey estate was due to arrive on the 14 or 15 June 21 and on the 4/6/21 I received an email from NCC confirming delivery was booked for the 14th, on 19th June I received another email confirming delivery on the 15th, another change. The car arrived on 15th early in the morning BUT the protection pack I ordered should have had a black protection plate on the boot but it was silver!! I contacted NCC and stated that there seemed to be no point in discussing this further as NCC took NO RESPONSIBILITY FOR THIS PURCHASE IT WAS ALL DOWN TO THEIR SUPPLIERS

Nationwidecars's Response to MURPHYMOORE's Review

Written on: 07/07/2021

Hi, thank you for the review. Unfortunately there is some poetic licence to your review but thats fine. As explained by our team and even our MD, the vehicle was incorrectly ordered by the main dealer who supplied the car for us, as all our paperwork is automatically transposed from quote to invoice. Unfortunately we do not inspect the vehicles we supply before delivery so was unaware of this issue until it was raised with our sales team. At which point, you were offered various options on how to proceed with minimal impact for an issue that was not caused by Nationwide Cars Ltd.

With regard to the protection pack, you ordered a specific option from the manufacturer, which has been highlighted to you as only available in one colour. The option you have referred to in correspondence with our team, is a completely different option altogether, which we have offered to order for you FOC as a gesture of goodwill. Oddly enough we are yet to have a response to this offer and therefore in light of your review, this offer is no longer valid.

Given the error caused by the dealer, we have tried to appease you as our customer yet this simply has not been enough. Regardless, we do hope you enjoy your newly discounted car.

Reply to this comment

Ziggyconch's Response to MURPHYMOORE's Review

Written on: 14/12/2022

On the 14/12/22 I lost the will to live.

Reply to this comment
Was this review helpful? 1 3

“My new van”

★★★★★

written by Toyotaproace on 24/03/2021

Fantastic service from start to finish with the person I dealt with. Managed to source me the ideal van at short notice despite covid/brexit challenges. Smooth transaction, easy paperwork, took care of everything and was as happy to help as I was to get a brand new van!

Was this review helpful? 1 1

“Unbeatable Value with Stunning Standards of Customer...”

★★★★★

written by PeterFromDorset on 13/03/2021

Being a careful type, I trawled the field for an on-line supplier for my VW T6.1 Transporter and Nationwide offered the best price and a long pedigree in the trade. Throughout a period of Covid uncertainty, departure from the EU and then the manufacturer moving the goalposts after accepting the order, Nationwide stayed in touch, stayed on top of what was happening, kept me informed and, importantly, DELIVERED on my lovely new vehicle and, apart from the manufacturer's delays, WHERE I wanted, WHEN I wanted, just HOW I wanted. No tricks, no catches, and a better deal than anywhere else on this vehicle. Through some twists and turns on the way, Nationwide always walked the extra mile, demonstrated themselves to have honesty, openness, integrity and high ethical standards, coupled with clarity, courtesy and a genuine friendliness to deal with that was so reassuring when making a big purchase at arm's length. Nationwide delivered Savoy Service for Poundstretcher Prices - It's a Diamond Deal!

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“Outstanding service from beginning to end.”

★★★★★

written by HJGS on 15/12/2020

Looking for a new van for the business, I decided to have a trawl around the internet to see if there were any deals worth pursuing. I am so very glad that I did! From my first communication with the person I dealt with the service was amazing, the considerable saving was well worth the wait. I am overjoyed with my new van, perfect for the task and delivered exactly when specified, I will certainly recommend Nationwide for future vehicle sourcing.

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“Excellent service!”

★★★★★

written by on 02/10/2020

I had a fantastic experience dealing with Nationwide cars. All of my questions were answered and other suggestions given (not more expensive! ) to my requirements and I received my vehicle yesterday. I could not be happier with the service and nationwide cars kept me informed the whole way through. Thank you very much!

Was this review helpful? 0 1

“Quality service delivered.”

★★★★★

written by DerekM2 on 18/09/2020

Superb choice of vehicles at great prices, easy to order with low deposit, all communication is pleasant and caring. You are kept updated throughout the order period, any query is dealt with quickly and professionally. I have bought a car previously with nationwide and found the level of customer service is outstanding on my last and current purchase, so would highly recommend this company to anyone considering using method of purchase.

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“GREAT SERVICE BY NATIONWIDE CARS”

★★★★★

written by BrileyBowers on 05/09/2020

I found the car I wanted on Nationwide Cars website and read the Terms & Conditions then submitted my form and I was contacted the same day buy a sales person. I was kept informed all the way through the purchase by the same sales person and nothing was too much trouble if I had a question, they were there to help me all the way through my purchase. I was a bit dubious and after paying did wonder if the the car would arrive, but it was delivered on time on the day arranged. A big thank-you to all at Nationwide would use again and can recommend.

Was this review helpful? 0 2

“Excellent customer service”

★★★★★

written by wayne9988 on 15/06/2020

Just want to thank Nationwide cars especially the person I dealt with for looking after me. I had paid for my van and was scheduled to receive it in March because of lockdown the delivery couldn't take place so was obviously a bit nervous. The person I dealt with kept in touch giving updates and coming back to my emails within hours of me sending. I received the van end of May a few days after the dealer was despatching vehicles again. Would recommend and use again

Was this review helpful? 1 2

“Awesome Service”

★★★★★

written by MoniqueCochrane on 12/06/2020

After seeing an amazing deal on a Nissan Qashqai, and as I had never bought a car online before I nervously made an enquiry. I received a call back that day, I soon realised I had no need to be fearful. All the way through the purchase and part exchange I was fully supported and informed throughout the process. The salesperson was so friendly, polite, professional and informative, no question was too much trouble to answer. My experience is up there with the best service I have ever received. I cannot recommend this company more and will definitely use them in the future. Thank you so much, the New car is fantastic.

Was this review helpful? 1 2

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Asked by barrydesmond1 on 23rd January 2016 Report this content
Are these cars imports and would buyers be registered as 1st ownership?

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Asked by PREMSGAMBHIR on 16th June 2015 Report this content
How does the whole system of buying from Nationwide Car Sales work? How long does it take?

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Answers (1)
Report this content BMercer63 Written on: 17/06/2015
Very straight forward and easily achieved using email provided you have access to a scanner to scan in signed documentation. Nationwide were easy to deal with and readily available to answer any questions. I would certainly use again.
Asked by watersmeadclose on 1st January 2014 Report this content
If the registration docs take 6 months to arrive does the car show on once that the purchaser is the owner. If not how do you satisfy the police if stopped? Why do people say you can't get your deposit back very easily if the deal doesn't go through?

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