VOIP Talk www.voiptalk.org

I have been dealing with Voiptalk for many years without any problems........until I needed Customer support to help me out with a small thing. 

I called to chase upy order and was told by a very rude , impatient girl that she could'nt help me and that I should call back later .

Didn't take any details sounded the least bit interested in her job .

Where does this company get the customer service staff from ? India !

I called later to speak to the manager and she was worse giving excuses that she was busy etc . Busy doing what exactly ?????

We have been using Voiptalk for some time now and although generally the service is reliable the customer support isn't.

I downgraded my service to pay as you go 2 years ago and notified them in writing and received an email back as confirmation. However, when I noticed they were still charging me 2 years on they said I must of re-activated it (when it was not in my interest to do so and why would I after downgrading it) and so basically tough!

No, sorry or compensation or anything. But I've paid £120 for a service I didn't use!

Well - Thanks a lot to voiptalk.

Be warned - check your bills regularly.

Great web set up service but beware if you need to talk to a person AS, if your not a business they chose who and what they reply to even if your going to spend more money with them they don't read what you say and you can never get an answer!

Support it terrible!!!

I logged a support call nine days ago and have not gotten any response other than a snotty response after threatening to cancel my account. I have now cancelled my account and still got nothing out of them!

Another very concerning thing is that they don't have one contact number for you to call if you have issues or need to speak to someone... ironic considering they are a VOIP provider.

Stay away and don't give them your money!

After sles service horrible. Everytime I asked for quick support, I had call them twice to get them speaking, firt time they will say he is out office, if you are lucky the second time he (ahmed Kasim) will apprer. BUt if you email them they will reply eventually within 2/3 weeks by then you are dead or sloved.

Very poor support from technical support Team.

Do Not try it.I am suffering this quict a lot.

I purchased a incoming DDI to use with an IAX trunk to my server, since setting it up, I have been unable to dial in and actually understand the person answering the phone, the quality is appalling. SIP phones locally and remotely are perfect, so I know it's not my end.

Anyway, I logged a support call on the 8th April and received a response from one of their team on the 9th April. Since them and repeated emails from me, I have not heard a single word from them despite me chasing them for an update. At this time, I have given them 24hours to respond or I will look into taking the matter further demanding a refund of monies paid and they will lose a customer.

I would personally steer well clear of VOIPTalk.

Terrible support. Had a problem saying I could ring out but in coming calls not working. Got an automated response saying they had logged my ticket then after repeated attempts to contact someone just could not get hold of anyone. Even their sales line couldn't be bothered to talk to me.

I'm on the silver service with VOIP Talk which is fairly pricey although still cheaper than my old Virgin landline. Had problems with voice dropping out on outgoing calls and the support was poor.

I have tried half a dozen providers prior to voiptalk and there were always niggles with them (incompatible hardware, calls dropped). It's hard to determine who is and who isn't a good provider but i suppose proof is in the pudding. I have also noticed that voiptalk has services geared for business which also means that I can get phone support if I buy one of the pricier services.