Sky Broadband Reviews

★★☆☆☆
1.8 / 5
24% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Are you looking for Sky Broadband reviews? At Review Centre we have hundreds of them written by unbiased consumer so you can see whether they are recommended or not. We also have reviews of the markets main broadband suppliers so you can compare them to the competition.


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Latest Reviews

★☆☆☆☆

“Rubbish”

Written on: 04/10/2018 by imnotapheasantplucker (1 review written)

We had Sky broadband for a year. The connection was OK within the room that contained the router but the signal constantly cut off in all other rooms of the house. I bought two Sky boosters to try to improve the signal but they were completely useless. I live in a modest semi-detached house, so it's not as if I have a large mansion. I phoned Sky to complain, and they were helpful enough to send me a new router but this was just as useless. In the end, I terminated the service a few weeks before… Read Full Review

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★☆☆☆☆

“Worst service in the world”

Written on: 21/09/2018 by Lopezlq29 (1 review written)

Sky broadband in several words cuts of regular, freezes, cuts in and out, have had engineer's call out many times there useless. Gave me what he said was new router. Turns out it was second hand and broken two out of the 4 ports had faults useless. DO NOT UNDER ANY CIRCUMSTANCES GO WITH SKY BROADBAND may be fibre would be better… Read Full Review

Imnotapheasantplucker's Comment

Written on: 04/10/2018

I completely agree with you. We had Sky broadband for a year. The connection was OK within the room that contained the router but the signal constantly cut off in all other rooms of the house. I bought two Sky boosters to try to improve the signal but they were completely useless.
I live in a modest semi-detached house, so it's not as if I have a large mansion.
I phoned Sky to complain, and they were helpful enough to send me a new router but this was just as useless.
In the end, I terminated the service a few weeks before the end of the 12-month tie-in, and they had the audacity to keep charging me for the remainder of the contract and stated that the signal issue would be the same with any other broadband provider. WRONG!
We moved to BT Infinity, and it has been an excellent product - fast and with a reliable connection all around the house. I bought a BT mini-Hub as a booster for the rear of the house, and it works perfectly.

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★☆☆☆☆

“Disgusting service”

Written on: 12/09/2018 by 1947Dickey (1 review written)

I would never recommend Sky to any person, WHATSOEVER! It takes me 2 and a half hours just to ask them how to place 2 routers.  If you want good internet, go elsewhere, because even for a gamer like me and others, Ethernet won't get you no where… Read Full Review

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★☆☆☆☆

“service and systems run by sky a shambles”

Written on: 15/08/2018 by fgardiner (2 reviews written)

I have been with sky more than 12 years. Over the past two years I have never experience the attitude " a sale as more than important than the expected quality" they all speak nice but many are geared to being useless with regard to performance. The automated service is terrible and a risk to your health trying to get into their system In addition I was informed that sky finance management ( accounts section ) refuse to speak to a customer. In my opinion gone from very good to an absolute… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 31/07/2018 by TrystanNeal462 (1 review written)

Despite a large advertising campaign saying how good the signal strength is, it doesn’t even reach upstairs. It is awful. Unless you do all your internet browsing stood next to the router, then don’t use sky. To make matters worse, I have a wired in network with four Ethernet cables running to different parts of the house. The Sky Router only has 2 external ports. I have had to install a mini switch to overcome the issue. To sum up the Sky router is terrible, whilst I hate to say it… Read Full Review

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★☆☆☆☆

“Absolute trash.”

Written on: 25/05/2018 by ByteArrays (1 review written)

I cannot do anything with this internet, I'm currently on the highest plan but yet I still 2 - 3 bar. I would never recommend Sky to nobody, they just don't care and honestly they don't deserve any respect or anything like the sorts. Every "game" I try to play, I cannot do so, any video I try to watch, I cannot do so, anything just ends up lagging and just not working on me. For the final time, I would not recommend sky to anybody, it's trash, trash, trash!… Read Full Review

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★☆☆☆☆

“GO ELSEWHERE”

Written on: 21/04/2018 by Judey245 (1 review written)

Truly appalling service from Sky Tv over several months culminating in virtually no tv access - on-screen, on catch-up and the planner. An inordinate amount of time spent refreshing, following instructions, waiting for live chat and other responses. In desperation, I rang yesterday to cancel my subscription. Was promised an engineer visit, new box and discounts if I agreed to new 18 months'contract (31 day cooling off period). Engineer arrived today without new box - repaired old one instead… Read Full Review

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★☆☆☆☆

“Terrible service. The woman I spoke to was completely...”

Written on: 22/03/2018 by Claytonph429 (1 review written)

Terrible service. The woman I spoke to was completely incapable and left me waiting on the line for ages when all I wanted to do was move the address of the broadband. I am only moving temporarily but with sky it is cheaper to leave the account open as the cancellation fees are so large. When I was told that I did not need a cable laid as I was not planning to use the broadband I was told that the plan would be cancelled and then that I would have to pay the cancellation fee. Absolute no common… Read Full Review

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★★★★★

“I really thought the service was fantastic I would...”

Written on: 10/03/2018

I really thought the service was fantastic I would recommend it to a friend. They were fast, polite and ensure I was happy… Read Full Review

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★★☆☆☆

“False advertising ”

Written on: 10/03/2018

They stated online that they were offering a £75 Mastercard award with their broadband package, and then only sent a £50 award. They refused to provide the amount advertised and told me they never provide £75, it's always £50. I provided them with a screenshot of the £75 deal I signed up for. They then changed their excuse stating that they do offer £75, but I signed up to the £50 deal instead! (I didn't) They also stated that my broadband costs wouldn't increase for 12 months, but then… Read Full Review

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★★☆☆☆

“wifi”

Written on: 10/03/2018

m very disappointed with Sky services. My WiFi is not working after two weeks of activation. Its been two mouths connection drop hundreds times in a day. I am not getting anywhere and it is very anoyying. Their representatives on the phone not helpful at all they keep going over the same thing over and over again… Read Full Review

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★★☆☆☆

“Not the best ”

Written on: 03/02/2018 by DLM1259 (0 reviews written)

Tried everything that was suggested by Sky buying plug in boosters new router speaking to the tech team time after time and after months finally getting a result and that was to cancel my package. In my opinion Sky need to review their policies.if you have a problem with equipment its chargeable need an engineer its chargeable . Promised fibre optic at a great sped .....ha ha 15 meg down line ! . thanks but no thanks… Read Full Review

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★☆☆☆☆

“I am very disappointed with Sky services. My WiFi is...”

Written on: 28/12/2017 by sunnyhumasun (1 review written)

I am very disappointed with Sky services. My WiFi is not working after two weeks of activation. Its been two mouths connection drop hundreds times in a day. I am not getting anywhere and it is very anoyying. Their representatives on the phone not helpful at all they keep going over the same thing over and over again… Read Full Review

Onlyguest's Response to sunnyhumasun's Review

Written on: 12/03/2018

same happend to me !!

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★☆☆☆☆

“Slow broadband/ No signal in the next room”

Written on: 29/11/2017 by TrystanDunlap (1 review written)

Well I had broadband and sky installed 6 weeks ago and so far it is terrible. My computer is very slow at loading sites and downloading data and my router is in the same room. I actually paid for the fastest version there is. I live in a small bungalow and I can not receive strong enough signals in my bedroom to use my other sky box or wifi calling or loading sites on my phone at a decent speed. USELESS. I would not recommend SKY broadband to anyone. Virgin is much better … Read Full Review

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★☆☆☆☆

“PAY FOR 12 MONTHS OF SERVICE AND ONLY RECIEVE 1 -...”

Written on: 28/09/2017 by Gavin_Brady (1 review written)

after trying to get through to sky after a number of months (i work 3 jobs and have wasted many lunch hours trying to get through to them)i complained to sky about how my broadband has been hit and miss for a long time, they finally sent an engineer out who informed me the broadband wiring had coroded and that iv only been recieving 6mb when iv been paying for 40mb, he said 'god knows how long its been like this, a month, 12 months, who knows). i called sky and after waiting for 40 minutes i… Read Full Review

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★☆☆☆☆

“Complaint: Re Refund & Cancellation:”

Written on: 22/09/2017 by Philipmurphy (1 review written)

Dear Sky. Please pass on to your manager as I have been promised he will call me today but I will not hold my breath! I have just been speaking to one of your agents with reference to my refund that I was promised in July 2017 and at this stage as you will be well aware I have not received this but many excuses as to why I have not got this. I had contacted Sky as I was also having a problem with one of my boxes and discussed this with your agent and told him that between the box not… Read Full Review

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★☆☆☆☆

“Disgraceful customer service, failed to fix broadband”

Written on: 10/09/2017 by amandabush (1 review written)

Despite four phone calls explaining that my broadband was not working and that I needed for my work. They passed me from one person to the next, went through endless question and answers. Lengthy phone calls averaging an hour, never any solution but always a questions, told to go and buy a phone to test the line in the fourth call, kept finding excuses not to send out an engineer, constantly threatened with cancellation charges if tried to cancel despite the service not working for a week. In… Read Full Review

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★☆☆☆☆

“customer service no DISSERVICE ”

Written on: 27/08/2017 by normantooo (1 review written)

So might as well get my two bobs worth in engineers visit booked 10 days ago in regard of the poxy replacement sky+ box the replaced my previous one with After charging £30-00 for an engineers visit not worked properly since the start and a lesser model than was taken away today 13 hours before the visit a phone call while I was in the shower please call back so I did to be told my appoinment was on hold and the engineer was NOT coming a new appointment has just been made for the 30th… Read Full Review

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★☆☆☆☆

“Overpayment”

Written on: 09/08/2017 by Fiona120 (1 review written)

I recently decided to join sky. I ordered a sky q 2tb box a mini box for the bedroom broadband and phone. I applied online and I paid £115 installation, then I was told installation date was no longer available and try another, I did so and it took another £115 from my account so I phoned sky, 20 minutes for answer, the operator said sorry and he could do it for me cheaper but I would have to pay a further £95 installation and the £230 I had already paid would be put in my bank, I agreed so… Read Full Review

Fgardiner's Response to Fiona120's Review

Written on: 15/08/2018

did you take them to court and get your money back????

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★☆☆☆☆

“Apalling customer service avoid at all costs!”

Written on: 28/07/2017 by clairelucieb (1 review written)

It was quick and easy to sign up and have my payment taken, but as soon as I had a problem (I needed to change the date of my new phone line going in) I discovered how things are for customers. I used the messaging service and was told by the operator who I think was in India or similar due to their grasp of English gave me a number to call. This number had a cost per minute. After being on hold for 15 minutes it cut me off. I then found a Freephone number online so why was this not given to… Read Full Review

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