AirSupply Shipping Agents Reviews

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★★★★★
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Latest Reviews

★★★★★

“From SA and Portugal to UK”

Written on: 18/11/2020 by Jarvis185 (1 review written)

Used twice now from both South Africa and Portugal to the UK. Both have been during the global pandemic yet the service has still been amazing. The agent dealt with me both times and she did an amazing job at getting them both to our door safely. She kept me totally in the loop both times and informed me of anything I was unsure of with quick responses back to my emails. Will use this company every single time from now on as we are planning to breed next year and hope to have our dogs shipped… Read Full Review

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★★★★★

“Relocating from Kenya great service”

Written on: 11/11/2020 by Paulcilville (1 review written)

Relocating from Kenya with your help took the stress out moving our treasured pets! Thoroughness along with diligence ensured a great service that I would highly recommend! The person I dealt with kept us updated at all times! Second time using this company I would not look elsewhere, highly recommended… Read Full Review

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★★★★★

“Like walking a little old lady across a busy road .”

Written on: 26/10/2020 by Mobbygirl (1 review written)

With rapidly changing directives from the the Philippines I was in need of much needed guidance and advice . With a “gamble” into the unknown with a new Company to me and competitive price I was anxious regarding service and efficiency . I need not have worried . Initially I was guided to an initial departure for our springer through baby steps only to have to cancel through due to Governmental changes . Revisiting again months later we tried again , this time with new obstacles from… Read Full Review

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★★★★★

“Friendly, professional support - Peru --> UK pet shipping”

Written on: 21/10/2020 by PeteJW (1 review written)

The person I dealt with from AirSupply was a great help bringing out pet cocker spaniel to the UK from Peru during COVID-19, when the regulations at HARC were constantly changing. She coordinated directly with the company shipping our dog from Peru, and was always one step ahead. Would defintiely recommend to others!… Read Full Review

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★★★★★

“Frenchie relocating to the US from the UK”

Written on: 02/10/2020 by sandra_green (1 review written)

We were among many affected by the global pandemic, resulting in numerous delays in receiving our visas, which continually pushed our best guesses at a timeline. It was messy, stressful but the person I dealt with from Passport for Pets (a subsidiary of Air Supply Shipping agents) made it all very smooth and clear as far as Coco’s relocation, our French bulldog, was concerned. She proved to be a thorough coordinator as she provided important details and answered questions promptly. That… Read Full Review

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★★★★★

“Professional and Polite”

Written on: 05/08/2020 by KMahar (1 review written)

The person I dealt with flew our dog out to Australia from the UK at the crazy time in 2020. Not an easy task given all the airline and airport changes, with each challenge she solved and managed we feel it was almost a little miracle to have our dog here in Australia with us given these uncertain times. The biggest thank you to the person I dealt with and the team we we will be forever grateful for your support and help getting Matilda back to in Australia. Thank you for the email and… Read Full Review

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★★★★★

“Above and Beyond!”

Written on: 06/05/2020 by jessicaandlee (1 review written)

I'm naming my first child after this man! We just want to say a HUGE thank you to the man I dealt with for making our journey that little bit smoother. Last week, we were informed by the military that we would be relocating from UK to USA with 48 hours notice... The situation called for a hero.. Enter, this man. He not only liaised with us but also sandwiched 10 days work into 2 by getting our beloved dog PUKKI to arrive in Mississippi, not only the same day, but 2 hours later. He would've… Read Full Review

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★★★★★

“Above and beyond”

Written on: 26/03/2020 by GaryJBJersey (1 review written)

During an incredibly stressful house move, thrown into disarray by the Coronavirus, the person I dealt with absolutely delivered (pun intended) when it came to organising shipment of our cats from the UK to Jersey. Methods of transport were rapidly drying up, options incredibly limited, but he took the decent route of not gouging us on price and keeping us updated at all stages. Very fair in all aspects. We have a second shipment coming via his service as well - these was organised swiftly… Read Full Review

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★★★★★

“Outstanding service in demanding circumstances! ”

Written on: 23/03/2020 by Steve_Karen (1 review written)

Due to Covid19 we urgently needed to get our family all back together before the borders were closed. AirSupply’s wonderful team prioritised our needs over their own needs and provided the most caring and professional service, all within crazy timeframes, to get our two cats from London to Athens. We can’t speak highly enough of their commitment and genuine concern for our needs, especially when they must be concerned for their own families and loved ones. At times of crisis the best in… Read Full Review

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★★★★★

“Transporting my beloved pets”

Written on: 18/02/2020 by CatrionaMcC (1 review written)

I moved my parrot and German Shepherd from South Africa to Scotland. My agent in South Africa (Animal Travel Agency) and AirSupply Shipping in the UK were absolutely amazing. They took me through all the details step by step, constantly kept me updated and went above and beyond my expectations. Both my babies arrived safely and are now settling in nicely in their new home. I can't thank the person I dealt with from AirSupply enough for the updates and photos of my feathered and furry babies… Read Full Review

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★★★★★

“The person I dealt with with AirSupply Shipping was...”

Written on: 28/01/2020 by tatdbomb (1 review written)

The person I dealt with with AirSupply Shipping was such a pleasure to work with. She was always responsive and knowledgeable, and very pleasant. I hope management know what an asset she is to the company, and I am forever grateful to her for helping me through a very stressful and daunting endeavor. All my best to her with immense gratitude… Read Full Review

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★★★★★

“Great Service for my cats”

Written on: 27/01/2020 by LEHLEH (1 review written)

I really appreciated that every question I asked, no matter how small or silly, was answered fully and in a friendly manner. I was kept up to date with the various steps of the journey and was told how my girls were coping. Nothing flustered the person in charge, not flight cancellation, new health documents, nothing. Both cats are well and amazingly unstressed by the experience. I certainly would recommend this company to friends who need to ship their pets… Read Full Review

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★★★★★

“Zero hassle ”

Written on: 20/01/2020 by ShaunGordon (1 review written)

The person I dealt with at Air Supply was great! Once I contacted her, she did everything from this end and ensured there were no delays in getting my boy through customs. I literally did not have to worry about a thing, it was all taken care of by her. Additionally, she was great with responding to questions and queries and I never had to wait for a response… Read Full Review

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★★★★★

“Air Supply Shipping Agents ”

Written on: 05/12/2019 by Barrykyme (1 review written)

I have dealt with a lady on several occasions now . The quality of service & prompt & helpfull assistance . Is second to none. I have shipped & received Parakeets from the Middle East . This is stressful for any number of reasons but her experience in handling the last minute hitches & checking you have all the relevant bits of paper is invaluable . They do door to door delivery & collections . My experience with their drivers who have all been conscious that they are dealing with livestock… Read Full Review

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★★★★★

“Amazing service and care of my cat”

Written on: 18/11/2019 by Nicolaanthony (1 review written)

We travelled from the USA to UK, the service, professionalism and care of my cat was fantastic. They kept me updated all the way and made sure I had all the correct documents to avoid delays etc. Would definitely recommend, the two ladies I dealt with were amazing and can't thank them enough. … Read Full Review

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★★★★★

“2 cats - UK to Cayman ”

Written on: 22/10/2019 by lornatwidle (1 review written)

I researched about 40 different companies and the quick responses, clear and detailed plan (and the reasonable price!) of Air Supply lead me to choose them for our two cats travel from the UK to the Cayman Islands. I was a nervous wreck from start to finish (having read many horror stories from other companies and airlines) and constantly asking questions and bombarding with emails. The lady who dealt with us was fantastic and so supportive and helpful. The transport to the airport and flight… Read Full Review

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★★★★★

“ABSOLUTLEY AMAZING!!”

Written on: 20/09/2019 by LillianSaunders (1 review written)

I had the pleasure of dealing with a lady from Air Supply and I cannot say one bad thing. From the very first email to the last conversation I had with her, her utmost attention especially as she knew my baby was being transported from South Africa. She kept me up to date with progress and gave me all the answers to my questions. I cannot fault her on any part of her service to me. I do honestly appreciate and am eternally grateful with all the help that I received from the person I dealt… Read Full Review

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★★★★★

“Straight-forward and easy”

Written on: 18/09/2019 by MegWhy (1 review written)

Moved two cats from Inverness to Canada, went hassle-free. The person I dealt with managed all our arrangements and we were very pleased with how simple the booking was. Also, opted to buy their made to measure wooden crates, which are very well built. Much better than the crates we had when we shipped them to the UK the first time!… Read Full Review

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Elainelavery13's Response to MegWhy's Review

Written on: 19/11/2019

I am very happy with Passport For Pets! They really did a very good job with Spike and when I let Spike there, he felt protected and secure. I definitely recommend it!

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★★★★★

“Great service and lots of help”

Written on: 10/09/2019

New Zealand is notoriously challenging to export a pet to, and our dog Lula threw a few last minute curve balls in. The person I dealt with and the team at Passport for Pets used their experience and contacts to expedite a necessary last minute change so that Lula was able to leave the UK at the 12th hour. Without the assistance of Passport for Pets I believe Lula would have remained at Heathrow for another day, I would have needed to book a different flight at short notice, I would have paid… Read Full Review

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★★★★★

“Toby and Tallulah arrive in Dubai”

Written on: 06/09/2019 by juliaweber (1 review written)

What a fantastic service we were given by Passports for Pets - nothing seemed too much trouble and everything was handled efficiently. We had a few changes to our requirements during the booking process which made it necessary to amend flights - none of this fazed them! Three weeks before our cats departure date from Manchester to Dubai - Toby (cat!) went missing - it was a desperately sad time for us all and we had to make the decision to carry on booking Tallulah's passage. Again, Passport… Read Full Review

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