AirSupply Shipping Agents Reviews

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★★★★★
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Latest Reviews

★★★★★

“Wonderful!”

Written on: 02/07/2021 by Finallyhome (1 review written)

I’m at a loss for words at how amazing one staff member was to me. She took care of me when I didn’t know what to do. This was our 3 attempt to get our fur baby to the UK. She was so helpful even when I was crying on the phone, helped me the entire way through. Always answered my questions no matter how many I had. I’ve looked back and I have over 100 emails between the 2 of us. Without her we would have never made it. She never stopped until our fur baby was in my arms after the long… Read Full Review

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★★★★★

“Moving our Pet Transatlantic”

Written on: 01/07/2021 by Twillers (1 review written)

Just moved countries, and had the stress and worry about moving our pet too. We reached out to several Pet Transit companies but settled on Airsupply (Passportforpets). And we are so glad we did. They were outstanding! From initial contact, to answering our 250th email, they never faltered. She was superb, always professional and caring about our Pet. Day of travel, thanks to British Airways, was cancelled. Jess handled all the issues and got our Pet on to a flight the following day. Our Pet… Read Full Review

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★★★★★

“Hassle free ”

Written on: 25/06/2021 by Louc75 (1 review written)

Thank you so much to the person I dealt with for her help and advice with getting our precious puppy over to his forever home in Boston. She gave great advice and answered any queries quickly. Can’t fault the service and would highly recommend… Read Full Review

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★★★★★

“Best Service ever !”

Written on: 20/04/2021 by Eliesco (1 review written)

This is the best service I ever had. Was not the first time my cats did a long trip but the experience this time was awesome !! The company really know how to do its job and how to guide the owner through Brithis regulations that could be annoying !!… Read Full Review

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★★★★★

“The best! ”

Written on: 19/02/2021 by Loreng91 (1 review written)

The person at air supply helped us from the moment she said hello. She was so nice and informative. Gave us all the help and information we needed as well as sorting out a lot of things that needed to be done to get our pet safely. She took all the stress away and made every thing run really smoothly Thank you! I’ll definitely use air supply again… Read Full Review

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★★★★★

“Trip from London to Stockholm”

Written on: 12/02/2021 by Chellebok (1 review written)

I’ve been in contact with an agent over the phone and email for about a months time and they’ve been splendid! Always happy, priceworthy and great service! My girls got picked up by one of the agents of petsupply on wednesday morning, they saw a vet and then got to the cattery. The night in the cattery was good and then they got to british airways and I picked them up at the airport cargo! Very smooth and I would recommend!… Read Full Review

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★★★★★

“Responsive and easy to deal with”

Written on: 10/01/2021 by TracyWestern (1 review written)

I as really nervous about shipping our Cat to Croatia. He is a very nervous boy and had to have an overnight stay which worried me and during a pandemic there were not many options! The staff were all so friendly and super responsive over email – always coming back within the hour. The process was really easy and all went fine. Thank you so much!… Read Full Review

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★★★★★

“Great service, lovely people!”

Written on: 15/12/2020 by Alayne8 (1 review written)

I had my cat Charlie sent from his old home in the UK to an airport in the US for me to pick him up. Before paying, I asked plenty of questions to make sure I knew exactly what was happening. All communication was done through email, and the people who helped me were extremely helpful and kind! He arrived perfectly healthy and happy! Passport for pets provided everything from picking him up to getting him to the airport, although I did have to separately hire a customs agent as he arrived… Read Full Review

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★★★★★

“Fantastic service from Airsupply!”

Written on: 30/11/2020 by MelissaTyler (1 review written)

Dealing with a person from Airsupply has been an absolute pleasure. She made contact with me before my pooches even left South Africa, she ensured constant communication which kept me at ease. The professionalism, kindness and support that I received from her was second to none! She continuously assured me that the utmost care would be taken with my boys and ensured that all important information was communicated with all parties involved was maintained. From start to finish I was kept… Read Full Review

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★★★★★

“From SA and Portugal to UK”

Written on: 18/11/2020 by Jarvis185 (1 review written)

Used twice now from both South Africa and Portugal to the UK. Both have been during the global pandemic yet the service has still been amazing. The agent dealt with me both times and she did an amazing job at getting them both to our door safely. She kept me totally in the loop both times and informed me of anything I was unsure of with quick responses back to my emails. Will use this company every single time from now on as we are planning to breed next year and hope to have our dogs shipped… Read Full Review

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★★★★★

“Relocating from Kenya great service”

Written on: 11/11/2020 by Paulcilville (1 review written)

Relocating from Kenya with your help took the stress out moving our treasured pets! Thoroughness along with diligence ensured a great service that I would highly recommend! The person I dealt with kept us updated at all times! Second time using this company I would not look elsewhere, highly recommended… Read Full Review

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★★★★★

“Like walking a little old lady across a busy road .”

Written on: 26/10/2020 by Mobbygirl (1 review written)

With rapidly changing directives from the the Philippines I was in need of much needed guidance and advice . With a “gamble” into the unknown with a new Company to me and competitive price I was anxious regarding service and efficiency . I need not have worried . Initially I was guided to an initial departure for our springer through baby steps only to have to cancel through due to Governmental changes . Revisiting again months later we tried again , this time with new obstacles from… Read Full Review

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★★★★★

“Friendly, professional support - Peru --> UK pet shipping”

Written on: 21/10/2020 by PeteJW (1 review written)

The person I dealt with from AirSupply was a great help bringing out pet cocker spaniel to the UK from Peru during COVID-19, when the regulations at HARC were constantly changing. She coordinated directly with the company shipping our dog from Peru, and was always one step ahead. Would defintiely recommend to others!… Read Full Review

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★★★★★

“Frenchie relocating to the US from the UK”

Written on: 02/10/2020 by sandra_green (1 review written)

We were among many affected by the global pandemic, resulting in numerous delays in receiving our visas, which continually pushed our best guesses at a timeline. It was messy, stressful but the person I dealt with from Passport for Pets (a subsidiary of Air Supply Shipping agents) made it all very smooth and clear as far as Coco’s relocation, our French bulldog, was concerned. She proved to be a thorough coordinator as she provided important details and answered questions promptly. That… Read Full Review

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★★★★★

“Professional and Polite”

Written on: 05/08/2020 by KMahar (1 review written)

The person I dealt with flew our dog out to Australia from the UK at the crazy time in 2020. Not an easy task given all the airline and airport changes, with each challenge she solved and managed we feel it was almost a little miracle to have our dog here in Australia with us given these uncertain times. The biggest thank you to the person I dealt with and the team we we will be forever grateful for your support and help getting Matilda back to in Australia. Thank you for the email and… Read Full Review

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★★★★★

“Above and Beyond!”

Written on: 06/05/2020 by jessicaandlee (1 review written)

I'm naming my first child after this man! We just want to say a HUGE thank you to the man I dealt with for making our journey that little bit smoother. Last week, we were informed by the military that we would be relocating from UK to USA with 48 hours notice... The situation called for a hero.. Enter, this man. He not only liaised with us but also sandwiched 10 days work into 2 by getting our beloved dog PUKKI to arrive in Mississippi, not only the same day, but 2 hours later. He would've… Read Full Review

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★★★★★

“Above and beyond”

Written on: 26/03/2020 by GaryJBJersey (1 review written)

During an incredibly stressful house move, thrown into disarray by the Coronavirus, the person I dealt with absolutely delivered (pun intended) when it came to organising shipment of our cats from the UK to Jersey. Methods of transport were rapidly drying up, options incredibly limited, but he took the decent route of not gouging us on price and keeping us updated at all stages. Very fair in all aspects. We have a second shipment coming via his service as well - these was organised swiftly… Read Full Review

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★★★★★

“Outstanding service in demanding circumstances! ”

Written on: 23/03/2020 by Steve_Karen (1 review written)

Due to Covid19 we urgently needed to get our family all back together before the borders were closed. AirSupply’s wonderful team prioritised our needs over their own needs and provided the most caring and professional service, all within crazy timeframes, to get our two cats from London to Athens. We can’t speak highly enough of their commitment and genuine concern for our needs, especially when they must be concerned for their own families and loved ones. At times of crisis the best in… Read Full Review

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★★★★★

“Transporting my beloved pets”

Written on: 18/02/2020 by CatrionaMcC (1 review written)

I moved my parrot and German Shepherd from South Africa to Scotland. My agent in South Africa (Animal Travel Agency) and AirSupply Shipping in the UK were absolutely amazing. They took me through all the details step by step, constantly kept me updated and went above and beyond my expectations. Both my babies arrived safely and are now settling in nicely in their new home. I can't thank the person I dealt with from AirSupply enough for the updates and photos of my feathered and furry babies… Read Full Review

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★★★★★

“The person I dealt with with AirSupply Shipping was...”

Written on: 28/01/2020 by tatdbomb (1 review written)

The person I dealt with with AirSupply Shipping was such a pleasure to work with. She was always responsive and knowledgeable, and very pleasant. I hope management know what an asset she is to the company, and I am forever grateful to her for helping me through a very stressful and daunting endeavor. All my best to her with immense gratitude… Read Full Review

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