I recently wanted to buy the machine DM-9050ADX of BIOTECHNIQUE AVANCE but I can not find positive comments. I got to look closely at two of its machines include the DM-9050ADX and really they do not work for this purpose It has no power or machine components similar to the beauty salon if you have any comments or experience diferent to mine please comment on this review

I purchased a laser system through Bio Technique Avance back in February 2007. I initially contacted them via their web site asking what system would be suitable for home use, and they were ever so eager to talk to me then. So I arranged for a wire transfer for $1,803.82 = Euro 1,434.71 to be lodged into their bank account, thinking I'd made a wise decision as their web site looked so genuine, professional and honest. I eventually received my machine on the 17th April. Not only had I received it nearly 2 months after I'd ordered it, but it was broken, dirty, newly drilled holes in the back of it which made it look as though it was either second hand or a tester. I contacted the sales rep straight away. She organised an air bill to be sent to me so I could return the system for a new one. It was picked up from my home in Dublin, Ireland on May 2nd and delivered back to Albuquerque, USA on May 4th. May 28th - still no replacement received. So at that stage, over 3 months later I requested a refund. I'd had enough. They'd gladly taken my money, but not completed the rest of the sale! I eventually got confirmation from their 'customer care' department that a refund would be issued to me, but it would take 30 day. To this day (August 12th), I still have not received any money from them. I have 74 e-mails from initial contact right up until now. I've made over a dozen telephone calls to them, only getting their sales office each time, which will only take a message and request a call back, which is never received. I was told that they have no contact number or name in their account department/customer care department. At that stage I knew something was wrong. I have no laser machine, no refund and nobody to contact about this. The worse thing about this is that I used money that my Mam had given me.

If I had of known about Review Centre before I gave them my money, I would have never considered buying from them.

Be very careful as to who you buy from over the web.

It was the wrong diode laser. I returned it, and I did not get any type of refund for the Bio Technique Avance Standard Long Pulse Diode Laser, so I lost my deposit of $600+.

Centre Biotecnique Avance appears to be a professional website and the whole company has been thought about from every angle so that they can keep money from you. The head office that it is registered to, is only a postal dropping point. They operate from different sides of the border so that there are different laws that will protect them. They make their money, by you using the product, then they charge you a 25% restocking fee for using it. Most people don't complain as they are glad to have got some money back. They keep changing their products, I think that this is so that they cannot be got on false advertising. They have changed the company name several times, before it was called Global Electolysis Avance. I had to get my credit card company involved so that I could get my money back, otherwise I would have lost all of it. I would avoid this company all together, and if you do decide to go ahead anyway, then I would pay by credit card. Any other form of payment will result in lost money.

I purchased the LDM10K laser for $3000 which is is approx £1700. I followed the instructions exactly and it did not work whatsoever. According to their website the LDM10K laser is supposed to have a beam size of 0.4cm by 0.8cm. When testing the laser on the carbon test paper, the beam was the size of a pin prick (I had previously purchased a home laser for £99 which had a larger beam than this). Upon further inspection of the laser it was obvious it was a tiny laser beam surrounded by a red light which makes it appear larger than it actually is (the laser only burned a pin prick sized hole in the carbon paper). Still, I used the laser for a period of time to see if it actually worked at all - I did not see any results whatsoever (I have dark hair and fair skin and should be a perfect candidate for laser hair removal). Furthermore, when I emailed the company about my dis-satisfaction with the product they were very unhelpful and rude and made me jump through hoops to return the product (i.e you have to fax them to request a returns authorisation number, they then say that they do not guarantee to refund the whole amount, they do not refund shipping costs, you have to return it in different packaging to what it was sent in, etc., etc., etc.). This is in spite of the fact that they offer a 100% satisfaction guarantee which gives you 90 days to return the product for a full refund. In the end I wrote so many emails and got my credit card company involved to get my money back from them. Please do not be fooled like I was by their professional looking website. If you are still going to go ahead and purchase one of their lasers I would strongly recommend that you pay on a credit card so that you are protected.

More importantly, the Biotechnique Avance company states a 90-day non-conditional guarantee. However, I have returned my item following their protocols and they are refusing to pay the refund. I can not get my money back at this point.