Mobiles Online Reviews - www.mobiles.co.uk

Click here if this is your business
★★★☆☆
3.1 / 5
59% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Mobiles Online - www.mobiles.co.uk - Ask a question now

Media Gallery for Mobiles Online - www.mobiles.co.uk

Mobiles Online - www.mobiles.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Beware - with cashbacks deals!”

Written on: 16/10/2020 by shahsandeepm123 (1 review written)

I bought vodafone sim-only contract with £278 cashback by redemption. The deal was mis-sold and I was refused that the deal existed eventhough the £278 off term has a presense on the invoce sent. They do not have a compliance where you can complaint. I would not buy any cashback by redemption deals but if you do always take screenshots page by page if you are taking the risk of buying any contracts and also clarify all terms on invoice. Left with 24month overpriced contract due to company's… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“STAY AWAY from mobiles.co.uk (Dixons Carphone PLC)...”

Written on: 21/07/2020 by tomut (1 review written)

STAY AWAY from mobiles.co.uk (Dixons Carphone PLC) cashback deals. They don't send the cheques. When you chase it, they send one and stop it. Then you chase again, and they put all the blame on you. It goes like that: "Ayanda: I am really sorry for this, the cheque was cancelled via a request that you have made since you did not receive the cheque, now our banking team has sent anew cheque for you which will take 28 working days to arrive from the date the cheque was sent" Don't be surprised… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“scam”

Written on: 31/05/2020 by simon3030 (4 reviews written)

Offered free Apple earpods with order, they were not sent! online chat revealed they would arrive within 2 days, they did not! another online chat with same person I believe and I was told they would arrive within 28 days! I phoned up this time and spoke to a nice helpful person who advised they would have been sent with order and I should have had them but not to worry he would send them out, well he did not! one more phone call and again a nice person apologized and send he would get… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Not impressed!!”

Written on: 13/07/2018 by Marion61 (1 review written)

I ordered a phone from mobiles.co.uk online. Phone arrived 2 days later not next day as expected and advertised. Phone fine but sim not provisioned. First phone call it was explained that I would have to wait 24 to 48 hrs for connection - strike 1. Waited 48hrs only to be told that the connection had failed and would have to wait 5 working days for the problem to be resolved but it could be sooner - strike 2. Phoned after 4 days and told in no uncertain terms that I would have to wait for the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling”

Written on: 02/02/2018 by Dagman (2 reviews written)

I placed an order on 26 Jan for an iphone X on a 24 month contract. The handset was delivered on Monday 29 Jan with a broken earpiece microphone; spoke to customer service and they said return immediately via DPD which I did within 3 hours of receiving the handset. Today is Friday 2 February and after tracking the return for 2 days on DPD website I discover this morning that DPD have lost the parcel. Immediately called Mobiles.co.uk expecting them to send a replacement handset to me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Untrustworthy & Impossible to contact”

Written on: 27/10/2017 by HarperTaylor-Alt346 (1 review written)

What looked to be good deal turned out to be a dreadful mistake. A low price contract was promised on purchase which involved paying an initially high monthly fee in return for cash back after a period of months and thereby bringing the overall cost down. This deal was never honoured and I was charged at the high rate continuously. The registration process - required so that you can contact mobiles.co.uk - is impossible to use and there is no way of contacting the company to complain about… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“Great service and the price is right!”

Written on: 23/08/2017 by crdawkins (1 review written)

I read a lot of reviews on the internet before buying my handset from mobiles.co.uk- as I'd never heard of them before. However, I can happily say that I encountered absolutely no issues, and in fact received a very good service. The phone arrived the next day, I was sent emails and texts regarding estimated delivery, which was very helpful. The delivery text was uncannily accurate. I was given a window of 12:50-13:50 and it arrived at 12:51. I've had absolutely no problems with the phone, it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“Great speedy service”

Written on: 29/07/2017 by SteBudgie (1 review written)

Placed my order and very quickly the phone was despatched and on its way to us and arrived exactly when they said it would...great service..well happy with the new phone and how quickly it got delivered to us. Saved quite a bit of money on the contract of the phone too...so from start to finish everything went really well!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“Best mobile company ever - ignore all the negative...”

Written on: 13/02/2017

Absolutely brilliant company, I got an S7 deal for £400 less upfront that any other company could offer me and the deal I got on minutes/data/texts was unbeatable by any other company! Phone was delivered on time as requested, customer services are extremely helpful and will do anything to help. Don't be concerned about bad reviews or how cheap the phones and deals are, it's all totally genuine and I am very very happy. I will definitely be using this company from now on for all my phones… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“on hold for 3 hours + ”

Written on: 23/12/2016 by Waddellyf500 (1 review written)

Have been on hold for over three hours in the space of two days. I want to now cancel my order. I was promised a call back at 12:30 yesterday to avoid such long waiting time and no one called.  … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“AVOID Please !!!”

Written on: 13/10/2016 by Duffy1960 (1 review written)

Long story short I ordered a mobile paid £170 up front cost wernt happy with the phone sent Bk next working day.. thry clsimed to not receive it firstly even though there was a signature on delivery and secondly I'm 3months down the line still waiting for my refund back because my details apparently dropped off system so a cheque was supposed to of been sent out to me but wasn't good job i chased this up 3time of ringing to see where my money is and still nothing today... Solicitor is now… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“WORST CUSTOMER SERVICES”

Written on: 27/05/2016

placed order didn't receive any details of tracking number , told it was dispatched everyday for 2 weeks and still no phone. useless customer services. Been told the same rubbish everyday. worst phone service ever. They have failed against the trade description act. Wouldn't ever use this service not worth even trying… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“dont do cash back”

Written on: 21/05/2016 by SerenityShelton (1 review written)

they make it really complicated to claim cash back. they change they way you log in and frequently cant so you have to phone them at 13 p a minute… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★☆☆

“is there any way of contacting mobile.com ”

Written on: 25/03/2016 by reeceDevlin (1 review written)

Is there anyway of me contacting mobile.com apart from the number they give you because I'm not getting charged 13p for a minute when I've heard that they make you stay on the phone up to half an hour then finally tell you that your credit is bad... I've already gave them my bank details however they haven't told me if my credit is okay for the contract or not! Just one text saying please phone us on this number..... and discuss further details about the contract and phone... can anyone help me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Dreadful service. Security fragile website - avoid !”

Written on: 28/01/2016 by Joospter (1 review written)

The whole Mobiles.co.uk experience has been disappointing. The website asks questions which don't have appropriate answers - an example is around employment. It gives an option for "retired" but then the next question is how long you have worked for that employer. Stupid. My bank (Santander) tells me it has lots of issues with processing online direct debits and payments from mobiles.co.uk. Terrible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“waste of time”

Written on: 08/01/2016 by Sinclairrj122 (1 review written)

first I ordered from them a phone, it took about a month to arrive, I thought to give them another change, ordered another one, then I got a message asking to call them ....strange, why don't they call me if they need clarification or whatever, I paid for the handset and now I am n their hands. I think they are a waste of time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Mobiles.co.uk stillhas juvenile IT putting customers...”

Written on: 06/01/2016 by rosebuddavid (1 review written)

I tried to purchase a new sim card on line...until I got to the question about employment. I am retired, so entered that. Next question asked how long I'd been with that employer. No option for a retired person. So the application stopped there. I telephoned the sales team and was told the IT systems at Mobiles.co.uk were in transition and remained problematic. I made a purchase but then did not receive an electronic receipt, nor my unique reference number so I could get redemptions during the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Pleasantly Surprised”

Written on: 05/01/2016 by Peps105 (2 reviews written)

Don't normally write reviews but thought it necessary after the horrendous reviews this company gets. Been with Vodafone for 20 years, didn't offer any good deals to retain me so logged into Uswitch (Ofcom regulated website)to find a better deal. Saw this deal £31/month with O2, Iphone 6S 64gb, u/l minutes, u/l texts, 3gb data, £175 for phone (used techradar.com code and got £100 discount so only paid £75)what's the catch I hear you say?! Redirected me to mobiles.co.uk. Checked the reviews… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DO NOT USE mobiles.co.uk - run now while you have the...”

Written on: 23/11/2015 by neiljohn (2 reviews written)

Why do we fall for these low price pretend offers..... Applied for SIM only deal, but "apparently" refused Credit by Vodafone (for £5.50 a month). But even stranger - "we believe you have a strong chance of being accepted for one of our great value SIM only offers"??? Feel I should pursue with credit reference agencies but when you read the reviews for mobiles.co.uk - it all smells very similar - they are lacking in basic business ethics. This was my tester to get one of my children an iPhone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Cheap and most definitely nasty”

Written on: 13/11/2015 by 293Olson (1 review written)

Whilst the price looked good and the handset arrived quickly, I discovered that the 'catch' with buying from mobiles.co.uk is that you have no consumer protection whatsoever. This company offers a strict 30 day period to return any handset that is faulty, beyond that period, you're on your own. My handset failed 37 days after taking delivery and Mobiles.co.uk refused to entertain either replacing or repairing it. The Carphone Warehouse instructs store staff to tell customers of Mobiles.co.uk… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
overview