Gameplay Reviews - www.gameplay.co.uk

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Latest Reviews

★☆☆☆☆

“Awful Customer Service. DO NOT BUY FROM GAMEPLAY!!”

Written on: 25/01/2012

Bought a PS3 Console. It came on time. It broke after approx 1 month (60 GB YLOD). Game stuck inside. Phoned to get refund and return instructions. Sent back on 29/11/2011 after many emails and phone calls regarding refund and game, got a refund for console on 22/12/2011. More Phone calls and emails regarding the game stuck inside. Eventually last week (19/01/2012) got a gift card from "game" (sister company). Used diesel and paid parking to visit a game store to find that the card had no… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM GAMEPLAY.Co.UK”

Written on: 30/09/2011 by Mg9876 (1 review written)

This company does not reply to emails... But they do take your money... After 1 week and 5 unanswered emails I am still waiting for my item to be dispatched. I will never shop with them again. I recommend strongly to avoid this company. There are plenty of better companies out there that provide good customer service and good communication… Read Full Review

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★☆☆☆☆

“Ordered a game, the game is never arrived, On the...”

Written on: 23/03/2011

Ordered a game, the game is never arrived, On the website there is a form to fill if the item was not received.
no answer, after 2 week i wrote them again, no answer, after 1 month i wrote them again, no answer, after two months i wrote them AGAIN, finally they answer, they said that it's too late to complain so they cannot help me.

Notice I did fill out the form on time like it was written on their website.

DO NOT BUY ANYTHING from them, your are gonna loose your money like it is happen to… Read Full Review

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★★★★☆

“Ordered some games on the Wednesday morning and...”

Written on: 20/02/2011

Ordered some games on the Wednesday morning and received them on Thursday morning before the launch of the games on the Friday. Excellent work and fast delivery. Would use them again… Read Full Review

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★☆☆☆☆

“Bought some games a week ago and they haven't sent....”

Written on: 23/01/2011

Bought some games a week ago and they haven't sent. Bad costumer service, no communication at all. Will not buy again. Avoid this kind of cheap story… Read Full Review

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★★★★★

“I ordered the goods Thursday Night and received them...”

Written on: 10/01/2011

I ordered the goods Thursday Night and received them Saturday Morning. Standard order receipt and delivery confirmation emails were received as expected.

As cheap as some 'tax haven' sites I have used but much faster to deliver… Read Full Review

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★★★★★

“This is the first time I have purchased any games...”

Written on: 05/01/2011 by bella0209 (1 review written)

This is the first time I have purchased any games online & so wasn't sure where to buy from. I found Gameplay through google shopping, but was a bit concerned as it got very mixed reviews. I decided to give it a go anyway & I'm really happy that I did. Not only did I get a great price on the 2 Professor Layton games I purchased, but they arrived within 2 days & that was between Christmas & New Year. The games themselves were in perfect condition including the preowned one, which was as new… Read Full Review

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★☆☆☆☆

“Well bought a ps3 console for £170 off of them as it...”

Written on: 19/12/2010

Well bought a ps3 console for £170 off of them as it came with a 12 month warranty. received the console the next day as promised but when I tried to turn it on it had the YLOD problem. So phoned their customer service up and arranged a collection. Now parcelforce was to blame for this next bit but I'll include it. Someone had to stay home from work to make sure there was someone available for the collection. However they didnt turn up so money was lost and plans were cancelled for nothing… Read Full Review

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★★★★★

“Order X Box game on Monday evening 13th December,...”

Written on: 17/12/2010

Order X Box game on Monday evening 13th December, delivered on Thursday morning 16th December. Excellent service… Read Full Review

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★☆☆☆☆

“Tried to order an xbox 360 but when I went on to check...”

Written on: 26/11/2010

Tried to order an xbox 360 but when I went on to check the progress of my order it had been cancelled. I called there sales line and wad told they couldnt verify my address by using 'several' government databases when pushed they told me they used corporate192.com.

I have lived at my present address for nearly a year and voted from that very same address so I thought I would check corporate192.com and they were using an electoral register from 2002!!!!!

I was told they would only check once… Read Full Review

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★★★★★

“I ordered a video game from gameplay for the very...”

Written on: 23/11/2010

I ordered a video game from gameplay for the very first time on Sun 21/11/10. I went for it as it was the lowest price I had found. A good deal indeed. After I ordered, I reviewed this forum for shopping experiences of with gameplay as I had never purchased from them before. I was immediately put off gameplay after reading the poor reviews and thought I am never going to see this game and will lose £22. I was unable to cancel the order so decided to wait and see.
After receiving an email on… Read Full Review

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★☆☆☆☆

“Not selling what is advertised. They state the game...”

Written on: 29/10/2010

Not selling what is advertised. They state the game comes with microphones etc, but then they do not send them, saying their website is wrong. Surely they should check their own website. I don't like their customer service, I think the same person should reply to emails etc, not different people all the time. They do not put themselves out for the customer… Read Full Review

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★☆☆☆☆

“I was attracted to the low prices at Gameplay.co.uk...”

Written on: 26/10/2010

I was attracted to the low prices at Gameplay.co.uk but i have had nothing but problems with them. I had one order sent to me in correctly (i ordered one game and got something completely different) - customer services were slow to respond and little help in resolving the query.

3 weeks ago i placed another order which has still not arrived. Their customer service has been no help at all. Look at their terms and condtions closley you cannot raise a claim until 15 days after date of dispatch… Read Full Review

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★☆☆☆☆

“Worst online company I have ever dealt with. ”

Written on: 25/10/2010

Worst online company I have ever dealt with.

Pre-ordered a game in May, got online on day of release (october) to check all ok as had no emails about it, to find it had 'failed payment' and been cancelled (but order was still on ordered status) and apparently they cant retry or take new card for old orders.

Its a sham, just to get you thinking you paid a good price then lo and behold there is a problem that cant be fixed for its just cancelled. you dont get to even see the payment details… Read Full Review

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★☆☆☆☆

“I had a game on pre-order with Gameplay for 9 months....”

Written on: 20/10/2010 by sparkerzzzz (1 review written)

I had a game on pre-order with Gameplay for 9 months. The day before release I checked online to see if it had been dispatched, and as the status just said 'ordered', I emailed them, and was told that they had cancelled my order . They had not emailed me to inform me, and they would not honour the price that they had promised. After complaining, I was emailed again and told that they would honour the price as a good will gesture. So I rang them up, and after a 15 minutes on hold while the… Read Full Review

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★☆☆☆☆

“Ordered on Tuesday and received on Thursday and thats...”

Written on: 28/09/2010

Ordered on Tuesday and received on Thursday and thats where the good part ends. Opened the package to find 2 badly damaged games that had food stains on the casings and were missing manuals. Returned them immediately for a replacement and have now waited nealry 2 weeks with no joy. Online live help chat fob you off saying there is a backlog and keep checking the status. Asked for a refund and my chat session was terminated. Do not buy from this company. I wish I had read some reviews before I… Read Full Review

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★★★★★

“I can't Beleive my order still is not here.”

Written on: 03/05/2010

I can't Beleive my order still is not here… Read Full Review

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★★☆☆☆

“Ok shop but they sell used and damaged games as new...”

Written on: 12/04/2010

Ok shop but they sell used and damaged games as new (and ignore you if you complain) so prepare for disappointment if this is important to you. They trust you won't or can't complain via credit card issuer as you did get the product... just not in the condition it was supposed to be. You won't then get a black and white refund via cc issuer and won't bother pursuing it for a few tenner's sake.

There are much better shops around like Amazon or Play, so don't be a fool and think you save a pound… Read Full Review

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★☆☆☆☆

“Ordered a PS3 on their website it stated it was in stock! ”

Written on: 14/01/2010

Ordered a PS3 on their website it stated it was in stock!
Add to cart, then four days down the line i got an email from them telling me there was an error with the payment. So I contacted them by phone as they never returned my emails and they told me that the error was because of my bank. Where in fact it was an error with their site. I entered all my details and *UPDATED* them. They show me the updated information but on their system its still the old information. Then when I ring to change… Read Full Review

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★★★★★

“Stupidly I ordered the product then looked for website...”

Written on: 16/12/2009

Stupidly I ordered the product then looked for website reviews. When I read the comments here I was terrified that I had just waved goodbye to £300. However..... I ordered Monday, it was dispatched Tuesday and was in my hands on Wednesday.... couldn't ask for more!!!

No problems with payment or anything. Won't be trying it until christmas but no reason to suspect it should be faulty so I am very happy with my experience… Read Full Review

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