Baby Security Reviews - www.babysecurity.co.uk

Click here if this is your business
★★☆☆☆
1.8 / 5
23% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Baby Security - www.babysecurity.co.uk - Ask a question now

Media Gallery for Baby Security - www.babysecurity.co.uk

Baby Security - www.babysecurity.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“Terrible company - avoid like the plague!”

Written on: 18/10/2019 by Rhewer (1 review written)

Terrible company. Took 6 months of constant chasing to receive the whole order. My baby arrived before the car seat! Customer service is disgusting, they will not contact you when they say they will and will flat out ignore your calls and emails. They said they had retrained staff but this made no difference. They blamed all delays on suppliers - read the others reviews! They sell products without having stock and are totally incompetent at getting the stock. Do not buy from this company unless… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible Company AVOID”

Written on: 06/03/2019 by Smith386 (1 review written)

Would give 0 stars. Trying to return a faulty product to this company and the customer service is appalling. Apparently the Royal Mail returns labels aren't working 3-days on. No one answers emails and just keep getting fobbed off. Paid £80 for a baby monitor that does not work. Will be taking this further legal as I work within a law firm and I am going to ensure that people are aware of this company via social media and review sites. Disgusting!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Unreasonable customer service and returns policy”

Written on: 15/09/2017 by Ozaur (2 reviews written)

This is a very old-fashioned retailer, in a time where most e-commerce functions on free returns for optimal customer service, Baby Security made it so hard for me to return a baby crib that I did not find as expected. Not only they expect you to pay for the return, but they reserve the right to take money off your refund amount for random reasons such as if the box it comes back in has brown tape on it, not transparent tape (!!!). I am so uncomfortable with BabySecurity and I won't be using… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Avoid”

Written on: 31/08/2017 by User15 (1 review written)

Liars, avoid!!! I bought the item but never received because out of stock even If was available on the website… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Extremely poor ”

Written on: 24/07/2017 by ArmandoBentley (1 review written)

Ordered 2 items.. money was taken only to be told 3 days later items was not in stock and they didn't know when they would be... was told a refund would be offered after a week .. no refund.. had to make a claim with paypal only then to be told because I had opened a case they could not refund me!! poor customer service.. awful experience.. would definitely NOT recommend or purchase again from site… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rubbish”

Written on: 17/03/2017 by LilliannaDickson (1 review written)

The item i ordered although it was only small when it arrived it was completely damaged. I sent an email to complain but no reply. Choose a better company don't waste your time or money with this one… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor customer service - do not buy from this company”

Written on: 04/04/2016 by Catherinerey (1 review written)

We purchased 2 baby gates from this company but had to return them as they did not fit. We were sent a returns label and given instructions to return to a post office using their account. We were charged £23 to return the items as the post office would not accept the label as the items were too heavy. When we contacted baby security to ask for postage back they said it was our fault for not using a different courier even though they had told us to take to the post office. They were extremely… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Very poor service”

Written on: 10/03/2016 by Antilles (1 review written)

We ordered two baby monitors, but one turned up having already been opened, and then stuffed back into the box, damaging the internal packaging; we didn't complain about this, though, as it appeared to function. However, neither baby monitor was actually as described on their website, and so we tried to get a refund - according to their refund policy, we were still within the 14 day window, but they refuse to accept returns until they have provided us with a Returns Reference Number - we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★☆☆☆☆

“Poor customer service when products become faulty”

Written on: 29/02/2016 by Clarissa116 (1 review written)

I bought a Motorola baby monitor from here. After about 6 months the parent unit developed a fault and I contacted the retailer to send it back and get a replacement. They refused to replace it and insisted on repairinf it. This is depsite the fact that the longer I go without a working monitor, the danger and incomvenience it caused for me to be able to monitor my child at sleep. They quoted a week to repair and replace - 2 weeks on and still hadn't got the item back! Steer clear of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Adapter for monitor not working! ”

Written on: 20/01/2016 by MarcSmith77 (1 review written)

I ordered a replacement adaptor for my baby monitor, the new adapter does not work, I have been back and forth with emails with them which are very slow and it takes them a long time to respond! All they can say was are you sure it's not your monitor and says well the adapter is new so it can't be that!!!! I Just need a new adapter or a refund for selling a faulty product!! This is when I wish I didn't buy on line and I could just go to a store and speak to someone in person that could actually… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Order cancelled without notice”

Written on: 28/11/2015 by AvahPutnam (1 review written)

Order was cancelled without warning or email due to having no stock. I only found out once I started making enquiries as the delivery date had already passed. It is just common courtesy to let people know as this was not for Christmas but a birthday present. This was ordered via Halfords website and they are gladly not taking any responsibility… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible company, do not buy from them”

Written on: 21/08/2015 by road2ruin (2 reviews written)

We bought a Luvion Supreme Connect baby monitor from this company last year and initially were very happy with the product. However, after 10 months or so the unit developed a fault in that the battery would drain almost instantly and the monitor would have to be on the mains charger to work. We spoken to Baby Security and before fixing or replacing the product they wanted to test the battery to ensure it wasn't that. They sent a replacement battery which we tried however after another month… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Lied about item being in stock and late delivery”

Written on: 01/05/2015 by khCochran126 (1 review written)

On 28th April I ordered 2x safety gates and 2 x spacers to fit them to the wall. I opted for expedited delivery which would mean I receive the order the next day. The next day I received an email stating that the spacers were out of stock and I would have to wait for them to come back into stock on 1st May. I called and complained. They agreed to send out the safety gates in the meantime, which in my opinion should have been the case anyway. I also had to ask for them to waive the money I'd… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Excellent”

Written on: 01/04/2015 by AylaPrater (1 review written)

I was very impressed with the prices on the site. They seem incredibly competitive and in-line with other retailers if not better! I ordered for standard 3-5 day delivery but actually received my order the very next day. I called them to let them know I thought I had not received the extension for my gate but they politely informed me it was inside the gate box.. and so it was! Good service and well priced. Happy customer :)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Excellent!”

Written on: 01/04/2015 by MorganFitzpatrick410 (1 review written)

I was very impressed with the prices on the site. They seem incredibly competitive and in-line with other retailers if not better! I ordered for standard 3-5 day delivery but actually received my order the very next day. I called them to let them know I thought I had not received the extension for my gate but they politely informed me it was inside the gate box.. and so it was! Good service and well priced. Happy customer :)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“No contact at all!!”

Written on: 11/04/2014 by Conradtd146 (1 review written)

Company took the money for my order and then never contacted me again! Only received an email from sage pay to say the payment had been taken. No confirmation email, no phone call etc. After nearly two weeks still no sign of the order so I called the order line only be told the item is no longer stocked- no apology/refund etc. Do not bother with this company!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling overall service - BabySecurity.co.uk”

Written on: 30/01/2014

Purchased a Dan baby gate together with a small inexpensive door safety device. Nothing arrived and had to chase - advised despatch held up as out of stock of door device, so they agreed to send the gate on its own (which they should have done anyway). Some week or so later having tested and liked the Baby Dan gate I ordered another one for another stair flight; this one arrived and on installing was clearly faulty. All explained by email - then they asked for photos (which were irrelevant as… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“we don't assume the warranty”

Written on: 01/01/2014

Not buy the Luvion products in babysecuriti.co.uk, I bought the Luvion Grand Elite, and after 3 months the camera was broken, not heard, the hinge broke and the monitor 3 stripes in the top .... I send the product and they told me I miss-used and do not fix me, it seems a shame. Its products are designed to not touch, because touch as they break. Do not buy these products… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“c0n artists basically ”

Written on: 02/10/2013

Items listed on website are not always listed at the correct price. They then refuse to honour the price. This is legal if done within 24 hes but they left it 40! Refused to give contact address for trading standards. Which by the way is also illegal… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Baby monitor”

Written on: 07/08/2013

In the middle of June, we bought a baby monitor on babymonitor direct. They told us that we might have to wait up to 1 month. After 1 month we called them back to tell them that we didn't receive the baby monitor. They told us they were out of stock and they were going to refund us. Meanwhile after another week, the card that we used to buy the baby monitor has been cloned, so we have to call the bank to cancel the card and to have it replaced. They said they processed the refund at the end of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview