Passo Tonale, Hotel Eden Reviews

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Passo Tonale, Hotel Eden
★★★★☆
4.1
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Latest Reviews

“just returned from a lovely week in the Hotel Eden...”

★★★★★

written by on 27/01/2010

just returned from a lovely week in the Hotel Eden Passo Tonale.
Great value for money and staff very friendly. Definetely would love
to return

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“Albergo Eden is a lovely family hotel right near the...”

★★★★★

written by jacoutot on 22/02/2009

Albergo Eden is a lovely family hotel right near the main slopes in Passo Tonale. We were not sure what to expect given the mixed reviews, but can report that it is the friendliest, most helpful hotel we have ever stayed at " excellent value for money. And we tested this in many ways during the week.

The location was very good " on the main road 100m from the lift pass office, and main slopes " slightly uphill on the way there, but better yet, slightly downhill on the way back at the end of a long day.

We felt the food was good " with a very home-cooked style. If you are thinking about the vast diverse buffets at a 5* Sheraton city centre, you will be disappointed. But if you are thinking about staying over at an Aunt ' s guesthouse or grandmother ' s home, you will be closer to the mark. Breakfast was cold " yogurts, fruit, cereal, cakes, crusty rolls, home-made preserves and meat/cheese and the same each day. Dinner was always 4 courses and we found the food very good. The first course was vegetables " a salad bar with cold veggies, bean salads, lettuce, tomatoes, etc, and always a hot buffet with excellent grilled courgette, aubergine, spinach and cheese, cauliflower with white sauce, bruschetta and more. Then an appetizer, which we had a choice of three, and which was closer in portion to a main course " lasagne, pizza, spaghetti carbinara, or tortellini soup are some examples. THEN came the main which was always meat/potatoes " the rabbit was really fabulous, chicken breast, fish or a hamburger that my son says was the best hamburger he has ever had (and he has had quite a few).

Everything was cooked on site and tasted like a (large) meal I would have at a family gathering. We didn ' t always have room for dessert... tiramisu, Chantilly cake, apple cake, and more but when we did it was worthwhile. We ended up only eating a very light lunch to save ourselves for the huge dinner which we looked forward to each night. Yes you do have to buy water/wine. We could perhaps have asked for a pitcher of tap water but in the end couldn ' t be bothered.

The rooms were basic and functional " tiled floors, simple bare wood furniture and a small ensuite with a small shower and they were the cleanest hotel rooms I have ever seen. The housekeeping staff could teach a lesson to the staff at the last two 5* hotels I stayed at in Shanghai and Cyprus " it was immaculate and our rooms cleaned and tidied every day.

Because of the tile and hard surfaces, we did hear some noise from the hallways at night (we joked about the Clown Feet family that prowled the corridors) when all was quiet but it didn ' t keep us awake after a hard day ' s skiing. We did hear some room noise from the room next door -they were pretty loud, admittedly- because our headboards backed against a common wall (you can guess how we figured this out) whereas our children had a very quiet room so it might be luck of the draw. Again, this is not the plush, damask upholstered 5* type style " but we felt it did the job " it was what we needed for a skiing hotel room that becomes strewn chaotically with ski-wear, helmets, and bits of wet clothing . The rooms had a large safe and good hair dryer (a proper hair-dryer, not the half-hearted hose-type).

The family running the hotel "Anna, Luisella and siblings were amazingly friendly and helpful. Their English was certainly better than my Italian but I recommend you brush up on the basics in any case. They waited up for us upon our late arrival at 10pm with delicious bean soup and sandwiches surmising correctly that we would be hungry.

The benefits of staying at a family hotel were fully tested when on the last day of skiing my 12 year old son took a bad fall, hit his head and developed amnesia. We went to the medical centre and were then sent by ambulance to the hospital 50km away for further tests. (I can report the hospitals are very good "efficient and sensitive to children with good facilities and staff) Luisella and her family went out of their way to arrange a taxi for my husband and me to/from and supported us as a family would in a time of need. Luisella ' s brother and pregnant wife even waited up for me upon my return from the hospital at midnight offering pizza, tea and real concern for my son (who recovered thankfully). On the morning of our departure at 6am, Anna, Luisella ' s mother raced out to the bakery as soon as it opened to get fresh bread and made us sandwiches for the journey to the airport. It was something my mother would have done. Would you get this at the 5* Sheraton city centre? I think not.

So if you are looking for a posh, cookie cutter Hilton type hotel, something fancy to impress your friends, a package holiday resort that serves beans on toast witha full English breakfast or a raucous base for midnight clubbing, then you should look elsewhere. But if you want an Italian experience " to be well looked after by familiar faces in a family atmosphere who, if you reach out to them, will happily reach out to you and go the extra mile " then you won ' t do better than Albergo Eden especially for the low price, anywhere.

ps. We booked the hotel directly and arranged our own taxi from Verona (I can recommend Cesare Guida at Lake Guarda Taxi " an immaculate and timely 8 passenger van cost only 200 euro each way for a 2.5 hour journey " book via email at cesare.guida(at)hotmail.com).

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“Just spent a week in Passo Tonale staying at the Hotel...”

★★★★☆

written by on 09/02/2009

Just spent a week in Passo Tonale staying at the Hotel Eden. The resort is good for all skiing standards, but has a limited ski area if you like a lot of variety. The main Tonale ski area is not very sheltered, so it is worth heading down to the tree lined runs around Pontedilegno and Temu if the weather is bad. The town itself is quite quiet, but there are a number of good bars and hotels to have a drink. La Botte is a good bet if you enjoy hot chocolate. The Hotel Eden accomodation was good and the staff were generally friendly. It is also in a reasonably good location, about 5mins walk in ski boots from the nearest chairlift. The only major downside of the hotel for us was the evening meal. If you want a relatively cheap hotel and aren't bothered about a decent evening meal then the Eden is a good bet. If you are looking for a nice hotel with quality food, then the Miramonti is probably a better idea (although it is considerably more expensive).

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“Have just spent a week at the Hotel Eden and was...”

★★★★★

written by Liz Davey on 05/03/2007

Have just spent a week at the Hotel Eden and was extremely pleased with the accommodation. It has recently been refurbished, our room was good and the bathroom really nice. The owners are quite strict about meal times, so don't be too late, otherwise they will clear up. The food was really good. There is a locker room at the hotel to keep your ski stuff in. However, for 7 Euros we left our ski gear in the locker room where we hired our equipment from. This was directly opposite the main Gondola in Passo Tonale, so it saved us walking back to the hotel with all our gear. It's probably only 5 minutes away but tiring in your boots at the end of the day.

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“I would not recommend this hotel to anyone (except my...”

★★★★☆

written by raman1 on 07/02/2007

I would not recommend this hotel to anyone (except my line manager). Passo Tonale is an excellent place to spend a weeks skiing, as the snow was plentiful and the conditions ideal. If I could change one thing about my stay at Hotel Eden, I would choose the Hotel Miramonti, as the food there was excellent.

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“If you are a nervous adult beginner who wants to learn...”

★★★★☆

written by redcolauk on 20/06/2006

If you are a nervous adult beginner who wants to learn to ski at a steady pace with good and patient instruction - or if you want good slopes for beginners then do not go to Passo Tonale. Do not go there for outstanding night life, but it's fine for cheap cheerful beers. In mid-January, lack of snow does not appear to be an issue at all.

The Ski School was problem! Firstly, when they "assessed" us to put us into groups (despite me having already requested to be put in the beginners group as I had never set foot on a real slope), I was classed as "intermediate" because I managed to wobble down the assessment slope without falling over, and because the beginners group was already full. I contested their "assessment", saying I was very nervous, but I was ignored (and not even reassured). I felt like we were being classed as cattle rather than individuals.

The groups were large, and the tuition did not cater for the nervous adult beginner at all. There was some tuition on technique, but for people who were struggling with the basics (me) there was little to no encouragement, despite me highlighting my concerns several times to the instructor, who struggled to understand me (several of the instructors spoke heavily accented English or struggled to speak English at all, which made learning even more difficult).

To cut the story short, I had a miserable three mornings of struggling to follow an instructor who basically limited much of the lessons to "follow me," and then he raced off down the slopes. I had to beg to be dropped down to the beginners group almost constantly, and then actually leave the lesson on day 3 before they relented on day 4 and swapped me with a disgruntled beginner who did not want to move up a group (who can blame him).

I'm sure more confident beginners or more competent skiers in general would not have had a problem with this ski school or this resort, but it really put a dampener on my holiday!

The Hotel Eden was lovely in itself, but the week we stayed there so did a very large group of school children (not local - they were from elsewhere in Europe). These school children (approx. aged 8 - 10) over-ran the bar and dining areas of the hotel at various times of the day and evenings, and they were rowdy at night. The hotel seemed not to mind at all, despite several complaints from other guests. If you are thinking of booking the Eden, take care that there is no school party scheduled in that week if you want to eat, drink, relax at the hotel, or sleep in peace!!

We were assured before we went that knowing only some basic Italian before we went would get us by, as English was widely spoken, but is was not. Only one member of staff in the hotel spoke English, and basic Italian was not enough at all.

The blue (beginner) slopes themselves were good, but there were very few of them, making progress difficult unless you are confident and pick skiing up quickly.

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