Would never, ever recommend. My husband purchased a car on finance for me just 4 weeks ago from Cardiff branch. The staff were very friendly and helpful on the day. But today a issue arose with the car and that’s when things have gone downhill fast. The person at customer support bad attitude, unsympathetic, unhelpful rude and didn’t have a clue (apparently the underneath of a car is cosmetic???). A person at Cardiff branch granted was a little better but nowhere near like the branch was previously (apparently 24 years experience and he mis diagnosed a fault on photos when a mechanic at reception at a well know chain garage without looking just by going from my description took seconds) and less than 5 minutes up on ramps the car was diagnosed (reception spot on correct) and fixed. Worst part not ONCE did car shop apologise NOT ONCE even if it was insincere.

Buy car. Within 2 hours the engine light is on. Book appointment to be looked at - within 6 days the car is total fail. Has to be dragged onto a flat bed and recovered, organised by them? No - by the customer!!! Seriously. Now wait for days to find out what they might do and in the meantime no courtesy car or offer to help. Unbelievably shocking service. Might repair, might not, might refund, might not..... either way it will all take 7 - 10 days! Need to make sure there is a problem first Its at times when there are problems that a company has the change to really shine. Not in this case though.They just get worse and worse.

Unlike other car buying websites Carshop advertise a Guaranteed amount for your car - Not the case, when I arrived they looked at the car and valued it less £300 + £50 admin fee due to damage - in this case the alloy wheels & stone chips - Please show me ANY car on the road without stone chips! However I accepted as I was there and already arranged a lift home only now there was an issue with ID even though on the booking sheet it wasn't specified under 3 months to be valid - They have small print that YOU as a customer don't. Long story short they expected me to drive home & come back again for 1 form of ID showing an address even though they had 4!!  They didn't apologise or empathise for such a waste of time & effort I wouldn't buy or sell to them - Poor customer service. They shouldn't be allowed to advertise a promise they don't keep or have small print not shown on booking sheets etc.

I would NEVER buy a car form them again. Sales guys are OK now that they no longer swoop on you when you enter the premises. However, quality of cars is awful and quality of after service is awful. In fact, I’ve been told various stories by various individuals within the team about what work has, hasn’t been done on my car. I bought an E type Merc, and on day one of driving it any distance I identified there were electrical problem, steering issues and engine problems. Not what you expect from best part of £12K. The swapping piece was relatively easy right up to the point of them identifying I had driven c300 miles. They then tried to invoke their petrol terms which essentially meant that the first 99 miles were free. One you hit 100 miles, you were hit with a charge of £50, and for every mile thereafter, it’s 1.50 per mile……..yep £1.50!. They tried to charge me best part of £400 for driving 300 miles v’s a the reality it being c£40 for the ½ tank of fuel! After quite a struggle, they waived all but the £50, and I identified another car and ended up purchasing an A6. Again, on day one of driving any distance, I noticed a dull thudding noise in 5th and 6th gears while accelerating. Since then my car has been in the garage for 6 days and I’ve been fobbed off with stories, incompetence, and bluff just so they don’t admit there is a fault and have to fix it. In fact, on one exchange I was told the car was fixed as ‘they couldn’t find the fault’ so they ‘can’t fix what they don’t see’ – they admitted there was an issue, couldn’t find it, and suggested I drive it around until it gets worse, then they may be able to spot the problem more easily. I have to do all the chasing, and I think I’ve received 2 calls over the 6 days, one of which was trying to tell me it was merely a ‘tyre noise’! The level of incompetence is frightening, the after service is awful, and I would NEVER buy from them again.

Initially, as to be expected, first point of contact helpful, courteous and polite. Car chosen, finance agreed three month guarantee?! Collections, went to collect car, no log book, no service? Had to pay £25 for v62 which would be 'reimbursed within 7-10 days' filled in form and taxed at post office, proof sent straight away. Nothing received within 28 days, email sent, advising would be there the following day. Cheque received. Cheque had incorrect title??? Mrs instead of Mr. Bank will not deal with. Back to carshop, apologise, will be dealt with first thing in 24 hours??? Left cheque and complaint, Called 3 days later, they ask me for the cheque??? Went to carshop sat there and waited for cheque until I left. In all over 30 day turn around. Call made to advise brakes grinding, tapping from rear, clunk when Sharp breaking and whine from steering, car booked in for two days, courtesy car provided. On collection advised grinding was rust on brakes, clunking was a rear seat belt that was fastened, tapping was a heat shield, and no noise from steering. Asked for technician on pick up, asked him to rub fingers against brake discs, front and rear, agreed all pitted and scored with lip, undid rear seat belt and went for drive, sudden brake, clunk! Said would pop on ramp and have a look. Came back to advise rear pads and discs need changing? This was the grinding and clucking noise. So after an initial fob or try to fob me off with rust and seat belt, work needed doing? Car rebooked with automatic courtesy car 2 weeks later. Call received 3 days prior to appointment to advise that the car booked was "not available, we are trying to contact the customer" advised rebooked for week later and guarantee car will be available. Called this evening, for peace of mind, advised car was booked in but no courtesy car had been booked?? Passed from pillar to post, until opening hours had arrived! Not one bit happy with this company, quick to take money but dodge obligatory rights. Will be pushing for all brakes front and rear, discs and pads to be changed, ingress now to passenger brake light with water. The poorest service I have received having committed to the most expensive commitment following a house. Be warned and extremely wary

I purchased a Jeep Grand Cherokee 2014 and was told that the car has full service history and first time I need to service the car would be 10 months time. Since the purchase I have been chasing CarShop to provide me the service book showing the service history but 1 month passed and they failed to do so. They have sent me a word document saying when the car was serviced which is useless worth nothing. I have also purchased RAC 3 Warranty which requires you to have service history in order to be valid and I have paid over £900 for that just to find out that the car have no valid service history which makes warranty invalid. Totally unacceptable service for a purchase costed over £25k from a company with multi sites across the UK. CarShop? Never again... Well I am pursuing my options, legal if required. This is like a joke. Not a shopping from your corner shop which you would not mind. This should not have happened for a vehicle purchase from a large retail group. Shame!!!

this company will promise you anything to get a sale but deliver nothing if anything goes wrong they wont return your calls they just fead me lie after lie i was only given one key on collection my px was seriously devalued and after all docs were signed i was told i had no log book mot or service book whaaaat my advise is to look elsewere or if you are seriously tempted look at there feed back guess a lot of simlararity there

I was recommended to go to Carshop to get my car serviced. I called and them and was booked in, a good start as the process was quick and easy. When I took the car in I was really surprised at the welcome and the service as it was just like a main dealer. The best part though, the cost was less than half that of bmw, and on top of that all the parts are to bmw standard. They even provided a courtesy car like the dealer too. Overall a very good experience, And one I am happy to repeat.

Before you buy a car you are subjected to constant pressure to buy extended warranties, guardex £300 to protect the seats, GAP insurance, RAC cover. When you decline these services they become aggressive and incredibly patronising. After buying a car within minutes we realised it was not fit for purpose as you could not fill up with Diesel for more than a few seconds at a time. They will do anything in their power not to return the car or give you a refund. We ended up being charged £500 for buying a broken car and trying to return it 2 days later. Their 7 day return policy is a joke. Also 1 previous owner means it has been owned by europcar for 2 years and hired out to hundreds of people. These are the worst kind of used car salesmen. DO NOT BUY A CAR FROM HERE.

From finding the car we wanted to leaving with our new car was a 1 st class service from the lads in showroom 2. Keep up the good work and a big thank you

Bought my last three cars from Carshop Northampton. The choice and prices are great and the service I received was quick and professional. Will deffinately keep purchasing from them!

We had searched the web site and decided between 2 cars. Travelled down and was greeted by friendly staff. We went for test drive in both cars. We explained that this car was the second car in the household. Main purpose for the wife to commute to work and drive locally. He was very informative and explained economics of cars and this enabled us to make a final decision. We were then introduced to finance assistant. Who was very thorough and precise on all documents. Very knowledgable and professional with a friendly manner. It was then time to transfer to collection point. Yes we were driving home in our new car after a couple hours! Well considering we were all excited and it had been a long day, travelling down, deciding on car, making it legal,to get to the final stage and our new car was being valeted. What a bombshell ...miserable staff at desk. No eye contact. Asked if we had been given an envelope???what envelope but all paperwork was on desk(they couldn't see it).Heard the female call a member of staff "a tat". I am very liberal just kept thinking if it had been an elderly couple/ young family.Went from one extreme of excellent customer service and very attentive staff to the complete opposite. Would have thought it was another company. Luckily we drove off in our new car home Happy!!

We chose this dealership as it was close to us and having looked on their website we new there was a wide variety of vehicles. Open minded and not sure what we wanted, upon arrival we were greeted at the entrance by a charming young lady who explained everything and showed us where to park our car. We were the introduced to a young guy, looked after us from there on. He found us the exact car that met all our needs, let us both my husband and I drive it, nothing was to much bother, would recommend anyone to take a visit, even if you have no idea what sort of car you are after, they have most brands and models and will help you as long as you want until you have found what you want. They even gave my husband and I time to discuss things alone. Not like most dealerships. Came away impressed and with a new car.

Purchased a Audi A3 last week from the showroom at northampton, All the staff were friendly and polite, once we purchased the A3, we were given a date to collect it and when we arrived we there less than 30 minutes before we were driving home.

The service we received from the sales team was outstanding, from the moment we arrived there was no pressure, I will be reccomending Car Shop to my Family and will be back to change the wifes car soon. The process is in sections, you choose your car with the sales team and then get introduced to the Business manager and then finally to the collection department from where you collect your car, but the whole thing runs smoothly.

Called in to the Northampton branch last week to find a new car. All the staff seemed friendly and we ended up spending most of our time with a guy. As i had no clear idea about what i wanted he had to help me narrow down my selection. After much discussion and many test drives i chose a mini. Next we were passed on to another guy to sort through the finance options and paperwork. This is normally a very lengthy process but he managed to get through it in less than hour. Finally we were off to the collection point where a lady went through the final paperwork (V5 and tax) and made sure i was familiar and comfortable with all the controls before driving off.