Refused to collect even tho the parameters were met, was plenty of space to pick up the bag but the driver refused and the management refused to send someone else even after I'd sent pictures showing how much room was available. They clearly need to change the flawed parameters they use! They then tried to charge me an additional!! £145.00 for man with a van pickup. So I'd be paying £184.99 for nothing then £145.00.. Absolute sham. Do not use this company for rubbish collection! They just take as much money as they can from you, even when you prove the driver was just being lazy. DO NOT RECOMMEND USING HIPPOWASTE!!!

BE WARNED IF YOU LIVE ON A HILL - This hill (or as they like to call it a gradient) is too much of a challenge for the Hippo Mega Bag Team but they only tell you this once you’ve paid for the bag and wasted lots of your own time, they do tell you however that you can arrange an expensive alternative ‘man & van’ service but there’s no Spring Discount or special packages. Completely unimpressed and assume there anyone not living in a flat area is exempted from their ‘service’ not one to put on bad reviews, but I feel this one is warranted.

DON'T USE. The lorry driver completely obliterated the lawn outside my house when they came to collect the rubbish. He drove all across the grass verge on my drive turning it into a mud pit which i sent them photos of. I have a lot of lorry deliveries because I have builders in at the moment and no one has come close to the damage they caused. Subsequently they apologised and admitted they were at fault but said there was nothing they could do because it is council property. It is literally a few feet outside my drive so i need to sort it because it is complete mess and reflects on my property. They wouldn't even give me a small refund to compensate me. Can't quite understand it to be honest and despite the apologies this reflects on their customer service. So if something goes wrong don't be surprised if they don't do anything about it.

Filled bag, paid £160 for collection, and then received a call saying they attempted to collect but couldn’t due to access of drive. Was in all day so a little bit perplexed at the reason given, as I never knew they came by. After a lengthy conversation was told the driver couldn’t access my close, due to size of their vehicle, but if I obtained disclaimers from all my neighbours for any damage they may cause, then they would attempt a second time. ( yeah righto ). I tried explain that we have had full size builders lorries, big Arctic’s, and dustcarts on a weekly basis in our close, as well as 14 Skips delivered in the past, and it’s never been a problem. However unless I got disclaimer it was a no go. And to rub salt in the wounds I would receive a refund less £40 for handling fee. Bloody cheek as the only thing they actually handled was my money. Now I’ve had to order a skip to put the hippo bag in. Couldn’t make it up. Useless company that I will never ever use again, first and last time,.So if you live in a close don’t bother and get a skip.

Terrible company do not use specially if you need your driveway as there not quick to collect still waiting after 1 week and no reply from Emails sent. Forget trying to call them you're never get through I'm frustrated with their service just need it gone Please.

I spoke to someone online using the webchat to decide which bag we needed as we had a load of broken up concrete to get rid off, the woman on the chat was extremely helpful in advising which bag we should get. We ordered the Hippo Mega bag on the Wednesday and it arrived the next day. We then put it out the front on the end of the driveway and spent the weekend filling it with broken up concrete. Once filled I ordered collection on the Sunday evening. As time went on I was worried that they'd be unable to collect it as we had filled it over half with broken up concrete and had no idea how much it weighed (was it over 1.5 tonnes weight limit?). I needn't have worried as they collected it on the Thursday without any issues. I would highly recommend using Hippowaste it was certainly less hassle than hiring a skip.

Found Hippo very difficult to deal with - bag was slow to arrive , collection was whenever they felt like it and then when they do arrive I had to get half the neighbours to move their cars just so a hippo truck could access what was a very small bag - no wonder it costs so much.

After paying for 2 bags and filling them we were told by the driver it was a bit tight and he didn't have time to get them .. even after measuring and we proved there was over 2 metres more room than they need .. then told by hippo it wasn't their problem and they will not be sending another driver . Worse company we have ever dealt this I would reccomend nobody use them get a skip it's easier and cheaper .

Given a quote but when it was time for it to be collected the price went up drastically. They went to the wrong address to pick it up and took several weeks for them to finally pick it up after getting hold of the rep who didn't care less, just like all the staff which was many that we spoke to. Just don't bother with it

Got my Hippo bag only to find you can only put heavy rubble in one quarter of the bag height the rest has to be lightweight stuff and you must not exceed the height of the bag sides, I followed these rules only to come home to a "FAILED COLLECTION" card behind the door! the reason given was that I had put the handles over the railing bars to keep the bag open and he could not remove them, he must be a total weakling because I removed them OK and I am 69.It will now cost £60 for a re-visit. AVOID !!!!!!!

I felt compelled to write a review after reading so many negative ones. I can honestly say this has been a brilliant service and would certainly use them in the future. Yes, a skip may be cheaper (well that's only if you fill it) but I could not get one as I live on a single lane road, and have no space to leave one. The council were willing to let me use a parking space, but wanted to charge me a daily fee, plus a booking fee. Far too expensive. Local rubbish collection were quoting huge prices to collect my waste, so my only option was a Hippo. They delivered within 2 days. I filled it in 1 and booked a collection. It was gone in 2 days!! Amazing service. I filled mine with lots of rubble and hard core, sand and soil. All stuff that the tip weren't too happy to take. And I'd have had to drive it all there too. Both Hippo bags were collected without any fuss and were done so within their 5 day turnaround.

Whilst Hippo Bags are cheap and easy to buy from almost anywhere, I would recommend that you actually call them and find out charges for various size bag collection. I was told for a midi bag the charge would be £109 but when I mentioned my road was a bit tight and perhaps a smaller lorry would be better, they charged an extra £60 because they would have to send two men, hence my cheap little bit of rubbish has now cost £169 to get rid of, so I'm thinking perhaps a mini skip would work out cheaper.....just thought I would mention it guys!!

I have used Hippobag several times (and will do again)and without exception their service has been first class. Their website FAQs and ToCs have all the info you need about location of bag and what to put in it, and collections have always been trouble free and prompt.

This has been sitting in my drive for 17 days, hippo first promised 5 business days then a new deadline of 7 days was missed and the only thing i've been told is that it will be picked up 'when a lorry is in my area' Now worried that I will need to pay someone else to remove. What a waste of money, gutted.

Hippo waste bags are ok Providing you don't won't them collected by hippo I have now had three different days that they are going to collect But guess what it's still not gone The truck broke down I have been put on the urgent list twice I had a text saying that it was being collected So if you need a garden or a land feature buy hippo bag

I paid £8 for the midi bag and £60 for collection. I read all of the small print about filling and siting the bag. All of this do's and don'ts raised a red flag to me, so I was extra careful to do everything precisely. The bag was sited directly by the kerb in a garage block and the access road to it is wider than the lanes on a normal highway. Guess what? They refused to collect it and told me to relocate the bag by the highway and then they would charge me another £40 to collect. What a complete rip off. There seems to be a consistent theme in these reviews - take your money and run off with it. To complete this review you have to give them a star rating - I wouldn't have given them one star if I had the choice.

The bag was fine and the drivers picked it up with no problems. My complaint is with the unhelpful and rude telephone operators who tried to cajole more money out of me for no reason whatsoever. Would NEVER use them again. Get a real skip!