Hippowaste Waste Bags - www.hippowaste.co.uk

Hippowaste Waste Bags - www.hippowaste.co.uk
★★★☆☆
2.6
37.0% of users recommend this
  • Value For Money

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Latest Reviews

“Refused to collect even tho parameters were met ”

★☆☆☆☆

written by JamieRodgers on 06/02/2023

Refused to collect even tho the parameters were met, was plenty of space to pick up the bag but the driver refused and the management refused to send someone else even after I'd sent pictures showing how much room was available. They clearly need to change the flawed parameters they use! They then tried to charge me an additional!! £145.00 for man with a van pickup. So I'd be paying £184.99 for nothing then £145.00.. Absolute sham. Do not use this company for rubbish collection! They just take as much money as they can from you, even when you prove the driver was just being lazy. DO NOT RECOMMEND USING HIPPOWASTE!!!

Was this review helpful? 1 0

“Excellent service.”

★★★★★

written by carpetwrite on 16/06/2022

Used Hippo for the first time this week , can’t fault them , the service was brilliant , no fuss , friendly driver . Good job Hippo .

Was this review helpful? 0 1

“They don’t do hills!!! ”

★☆☆☆☆

written by DBEE25 on 25/03/2022

BE WARNED IF YOU LIVE ON A HILL - This hill (or as they like to call it a gradient) is too much of a challenge for the Hippo Mega Bag Team but they only tell you this once you’ve paid for the bag and wasted lots of your own time, they do tell you however that you can arrange an expensive alternative ‘man & van’ service but there’s no Spring Discount or special packages. Completely unimpressed and assume there anyone not living in a flat area is exempted from their ‘service’ not one to put on bad reviews, but I feel this one is warranted.

Was this review helpful? 1 1

“Caused damage, apologised but won't fix”

★☆☆☆☆

written by echarlish on 26/11/2021

DON'T USE. The lorry driver completely obliterated the lawn outside my house when they came to collect the rubbish. He drove all across the grass verge on my drive turning it into a mud pit which i sent them photos of. I have a lot of lorry deliveries because I have builders in at the moment and no one has come close to the damage they caused. Subsequently they apologised and admitted they were at fault but said there was nothing they could do because it is council property. It is literally a few feet outside my drive so i need to sort it because it is complete mess and reflects on my property. They wouldn't even give me a small refund to compensate me. Can't quite understand it to be honest and despite the apologies this reflects on their customer service. So if something goes wrong don't be surprised if they don't do anything about it.

Was this review helpful? 1 0

“Failed to Collect”

★☆☆☆☆

written by Pords on 29/07/2021

Filled bag, paid £160 for collection, and then received a call saying they attempted to collect but couldn’t due to access of drive. Was in all day so a little bit perplexed at the reason given, as I never knew they came by. After a lengthy conversation was told the driver couldn’t access my close, due to size of their vehicle, but if I obtained disclaimers from all my neighbours for any damage they may cause, then they would attempt a second time. ( yeah righto ). I tried explain that we have had full size builders lorries, big Arctic’s, and dustcarts on a weekly basis in our close, as well as 14 Skips delivered in the past, and it’s never been a problem. However unless I got disclaimer it was a no go. And to rub salt in the wounds I would receive a refund less £40 for handling fee. Bloody cheek as the only thing they actually handled was my money. Now I’ve had to order a skip to put the hippo bag in. Couldn’t make it up. Useless company that I will never ever use again, first and last time,.So if you live in a close don’t bother and get a skip.

Fumingincornwall's Response to Pords's Review

Written on: 11/08/2021

Exactly same thing has happened to us yesterday, even down to not knowing they'd been past....bloody useless, I'm getting on to b and q today, because they sold the bloody thing. They handled our problem in exactly the same way, strange that.....I'm fuming.

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Was this review helpful? 1 0

“Rubbish”

★☆☆☆☆

written by Fosterich on 12/08/2020

Terrible company do not use specially if you need your driveway as there not quick to collect still waiting after 1 week and no reply from Emails sent. Forget trying to call them you're never get through I'm frustrated with their service just need it gone Please.

Was this review helpful? 2 0

“Hassle free delivery and collection”

★★★★★

written by on 07/09/2017

I spoke to someone online using the webchat to decide which bag we needed as we had a load of broken up concrete to get rid off, the woman on the chat was extremely helpful in advising which bag we should get. We ordered the Hippo Mega bag on the Wednesday and it arrived the next day. We then put it out the front on the end of the driveway and spent the weekend filling it with broken up concrete. Once filled I ordered collection on the Sunday evening. As time went on I was worried that they'd be unable to collect it as we had filled it over half with broken up concrete and had no idea how much it weighed (was it over 1.5 tonnes weight limit?). I needn't have worried as they collected it on the Thursday without any issues. I would highly recommend using Hippowaste it was certainly less hassle than hiring a skip.

Was this review helpful? 0 3

“Slow, expensive, difficult to deal with ”

★☆☆☆☆

written by Cristopherg136 on 11/03/2017

Found Hippo very difficult to deal with - bag was slow to arrive , collection was whenever they felt like it and then when they do arrive I had to get half the neighbours to move their cars just so a hippo truck could access what was a very small bag - no wonder it costs so much.

Was this review helpful? 2 0

“Wouldn't pick up bags or refund ”

★☆☆☆☆

written by Bradshaw338 on 07/03/2017

After paying for 2 bags and filling them we were told by the driver it was a bit tight and he didn't have time to get them .. even after measuring and we proved there was over 2 metres more room than they need .. then told by hippo it wasn't their problem and they will not be sending another driver . Worse company we have ever dealt this I would reccomend nobody use them get a skip it's easier and cheaper .

Was this review helpful? 4 0

“Very expensive option”

★★☆☆☆

written by nigelwilliams on 03/06/2016

I got a Hipposkip as a stop gap whilst waiting for a proper skip. Discovered when I got it home that it can only be a quarter full of rubble - the promotional material in store and online does not make this clear. I essentially got a capacity of a 1 yard skip for a total cost of a 4 yard builders skip. Frankly a waste of money. I would not recommend this option if you are doing any kind of building work

Portsmouthjack's Response to nigelwilliams's Review

Written on: 06/06/2016

This company is in dire financial difficulties at present!! I have experienced there terrible customer service and collection drivers one namely from Portsmouth, mr I know it all but didn't have a clue right numpety I train new drivers I am number one in the company yeh whatever!!

Can't beat a proper skip and who wants to pay hippo waste prices £190 for a tiny bag that only handles 1 ton what is the point total rip off never again!!

Avoid at your peril awful customer service I go to wickes now and get 1 ton bags for a fiver miles cheaper and take down the dump myself!

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Was this review helpful? 2 0

“avoid avoid avoid”

★☆☆☆☆

written by 235Diaz on 14/10/2015

Given a quote but when it was time for it to be collected the price went up drastically. They went to the wrong address to pick it up and took several weeks for them to finally pick it up after getting hold of the rep who didn't care less, just like all the staff which was many that we spoke to. Just don't bother with it

Was this review helpful? 3 0

“Find any reason not to remove !”

★☆☆☆☆

written by coppershelmet on 18/06/2015

Got my Hippo bag only to find you can only put heavy rubble in one quarter of the bag height the rest has to be lightweight stuff and you must not exceed the height of the bag sides, I followed these rules only to come home to a "FAILED COLLECTION" card behind the door! the reason given was that I had put the handles over the railing bars to keep the bag open and he could not remove them, he must be a total weakling because I removed them OK and I am 69.It will now cost £60 for a re-visit. AVOID !!!!!!!

Was this review helpful? 3 0

“Fuss free waste collection”

★★★★★

written by Byrne449 on 05/06/2015

I felt compelled to write a review after reading so many negative ones. I can honestly say this has been a brilliant service and would certainly use them in the future. Yes, a skip may be cheaper (well that's only if you fill it) but I could not get one as I live on a single lane road, and have no space to leave one. The council were willing to let me use a parking space, but wanted to charge me a daily fee, plus a booking fee. Far too expensive. Local rubbish collection were quoting huge prices to collect my waste, so my only option was a Hippo. They delivered within 2 days. I filled it in 1 and booked a collection. It was gone in 2 days!! Amazing service. I filled mine with lots of rubble and hard core, sand and soil. All stuff that the tip weren't too happy to take. And I'd have had to drive it all there too. Both Hippo bags were collected without any fuss and were done so within their 5 day turnaround.

Was this review helpful? 0 3

“Not so cheap!”

★★★☆☆

written by NatalyaCalhoun on 13/05/2015

Whilst Hippo Bags are cheap and easy to buy from almost anywhere, I would recommend that you actually call them and find out charges for various size bag collection. I was told for a midi bag the charge would be £109 but when I mentioned my road was a bit tight and perhaps a smaller lorry would be better, they charged an extra £60 because they would have to send two men, hence my cheap little bit of rubbish has now cost £169 to get rid of, so I'm thinking perhaps a mini skip would work out cheaper.....just thought I would mention it guys!!

Was this review helpful? 3 0

“Excellent! ”

★★★★★

written by Andersen1984 on 20/01/2015

I have used Hippobag several times (and will do again)and without exception their service has been first class. Their website FAQs and ToCs have all the info you need about location of bag and what to put in it, and collections have always been trouble free and prompt.

Was this review helpful? 0 2

“Never picked up”

★☆☆☆☆

written by YosefMacLeod on 17/12/2014

This has been sitting in my drive for 17 days, hippo first promised 5 business days then a new deadline of 7 days was missed and the only thing i've been told is that it will be picked up 'when a lorry is in my area' Now worried that I will need to pay someone else to remove. What a waste of money, gutted.

Was this review helpful? 4 0

“A fantastic service”

★★★★★

written by CDouglas22 on 17/09/2014

Brilliant from start to finish. The customer service team were extremely helpful when we had to delay the collection due to a burst water main causing restricted vehicle access in our road. Even though we called the morning the collection was due (the day after we booked the collection which was impressive) they were so accommodating and waited for our instructions as to when the road was open again. The man collecting was extremely polite and professional and even let us put more in the bag as we hadn't used all the space (we had left a bit of clearance as we had filled the bag 3/4 full with heavy wet soil and stones. Great price (we had the middle size bag) and overall customer experience we can't recommend them highly enough.

Was this review helpful? 0 1

“Collections that don't happen”

★☆☆☆☆

written by Ashtyn181 on 04/08/2014

Hippo waste bags are ok Providing you don't won't them collected by hippo I have now had three different days that they are going to collect But guess what it's still not gone The truck broke down I have been put on the urgent list twice I had a text saying that it was being collected So if you need a garden or a land feature buy hippo bag

Was this review helpful? 1 0

“One of the worst companies imaginable”

★☆☆☆☆

written by voOrr79 on 11/07/2014

I paid £8 for the midi bag and £60 for collection. I read all of the small print about filling and siting the bag. All of this do's and don'ts raised a red flag to me, so I was extra careful to do everything precisely. The bag was sited directly by the kerb in a garage block and the access road to it is wider than the lanes on a normal highway. Guess what? They refused to collect it and told me to relocate the bag by the highway and then they would charge me another £40 to collect. What a complete rip off. There seems to be a consistent theme in these reviews - take your money and run off with it. To complete this review you have to give them a star rating - I wouldn't have given them one star if I had the choice.

Was this review helpful? 1 0

“Scare tactics”

★★☆☆☆

written by Faithy479 on 16/05/2014

The bag was fine and the drivers picked it up with no problems. My complaint is with the unhelpful and rude telephone operators who tried to cajole more money out of me for no reason whatsoever. Would NEVER use them again. Get a real skip!

Was this review helpful? 1 0

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