Warren James Reviews

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★★☆☆☆
1.9 / 5
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Warren James

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Latest Reviews

★☆☆☆☆

“Gold turned black ”

Written on: 06/01/2022 by KayaGordon (1 review written)

Bought gold chain at Warren James and turned black just wearing few times gold is not suppose to change I send snails and no one responded to my mails they are fully of rubbish will not buy there again… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 06/07/2021 by Michelledud (3 reviews written)

Don't buy they just want money worthless Tate and you might has well burn your money don't go I can't believe they are still open all they need is a mask… Read Full Review

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★☆☆☆☆

“They only care about taking your money”

Written on: 04/06/2020 by Anned443 (1 review written)

Wish I had read the reviews 1st, spent £100 on a ring here but now H.Samuel have to put Warren James's mistake right at an extra cost to us, Warren James are incompetent and customer service ..... Don't make me laugh, once Warren James have your money they don't care about you, tried to get them to sort their incompetence out but they refused to BUT they will sort their mistake but only if we pay them extra and this is after they have got me to email them the receipt, what's the point if they… Read Full Review

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★☆☆☆☆

“No tefunds”

Written on: 17/02/2020 by mixercora (1 review written)

Bought the wife a suprise 50th ring. Told the manageress that there's a 50/50 chance she wouldn't like it and could I return it. She said yes.What she didn't tell me although she had ample time to tell me was that there is a NO REFUNDS POLICY and I could exchange or a 6 months credit note. Shocking and misleading. Never will I go through their doors again… Read Full Review

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★☆☆☆☆

“Faulty earings”

Written on: 29/01/2020

I purchased my elderly mother a pair of earrings at Skegness branch and when I went to take the back off the earring fell to pieces, very cheaply made. I returned these asking for a refund, was told I could have another item in exchange but no refund, obviously I had doubts about the quality of products, so was offered a credit note in exchange which is lasts six months. She told me it stated this on the receipt, I could see nothing only replace or credit. I am appalled with this and will… Read Full Review

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★☆☆☆☆

“Unethical, Immoral, Disgusting”

Written on: 03/11/2019 by JacquieB1969 (1 review written)

My husband and I bought our wedding rings from the above store on 13th October for our wedding on 26th October. The rings were taken home, placed in ring boxes and left there until our wedding day on 26th October. Once my husband’s ring was on, he realised that his hands must have been swollen through the heat in the store when we purchased the rings, as his was now too big, so the next day when we got home the ring was placed back into the ring box so that we could return it and exchange… Read Full Review

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★☆☆☆☆

“Diabolical”

Written on: 29/03/2019 by Kaleigh244 (1 review written)

Horrendous experience. Products are over priced and poor quality and lose their sparkle in just a few weeks. Above all, their instore customer service is the worst i have ever experienced to date and they have the most rude and obnoxious staff who need some serious training on customer relations. Having read the negative reviews online and everyone complaining of the same issue it appears Warren James are just an all out incompetent company with atrocious customer service running rampant across… Read Full Review

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★☆☆☆☆

“DONT ORDER FROM HERE IF YOURE GETTING A GIFT.”

Written on: 27/11/2018 by WARRENJAMESCRAP (1 review written)

Looolol what is the "key elements to like" from warren james. Just saying guys if youre going to order something you have to order it 1234 weeks before if youre willing to get it on time if youre lucky. Thought they were professional clearly theyre not thi was my first time ordering from here and damn theyre taking there time and on top of that they took money. Guys dont order from here ebay is better comapred to this brand. I called them up and got some poo service. Hope theyre reading this… Read Full Review

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★☆☆☆☆

“Cheap Rubbish”

Written on: 04/09/2018 by Nicoler173 (1 review written)

Firstly I've given 1 star because the service I've received has been good the 2 times I've shopped here but the items I've bought have both broken after 2 weeks for a pair of earrings & the latest sterling silver bangle £22 [I can't believe it was reduced from £69 then £29!] . lasted just a few days before the little ball at the end broke off without it being knocked or pulled in any way . I didn't keep the receipt so won't even try to take it back but reading other reviews I wouldn't have… Read Full Review

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★☆☆☆☆

“Appalling customer service ”

Written on: 27/08/2018 by Joanneohara (1 review written)

I went to my local store as I had choosen a gift for my niece for passing her exams. I checked the item was there it was so I just needed to pay for it get it packaged and go easy right ?? Wrong very wrong after 25 mins waiting patiently to be served I asked if it was possible to be served as I new what I wanted woukdctake minutes one assistant was stood with 2 guys just taking pictures on there phone of bracelet after bracelet another lady was trying on rings and was allready there when I went… Read Full Review

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★☆☆☆☆

“Worst customer service I've ever come across ”

Written on: 27/06/2018 by Aliyam329 (1 review written)

Ordered a ring online as my size was unavailable in store.Wasn't expensive but lovely and just what i was looking for.Have had the ring for 11 weeks and one of the stones has fallen out.I assumed that on returning to the store they would either offer a repair or replace the ring.....how wrong was I ? The girl in store looked at my ring and said the stone had come out as I wore it to wash my hands !!! Now as the ring was silver I fully expected it to withstand the washing of hands ! No… Read Full Review

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★☆☆☆☆

“Refund?? ha ha ha”

Written on: 17/05/2018 by FernandoPorterfield314 (1 review written)

bought 4 silver chains but not as expected, followin day returned to shop for refund. 'COMPANY POLICY..... NO REFUNDS JUST VOUCHER TO RECEIPT VALUE. Have referred matter to trading standards, but not holding my breath. They have lost another customer. AVOID THIS COMPANY… Read Full Review

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Beth8888's Comment

Written on: 27/05/2018

A refund doesn’t need to given unless item is faulty. According to statuary rights, it’s consumers responsibility to check whether an item can be refunded in store. When you purchased the items you was under an agreement that they would be suitable, however due to your negligence you have assumed you can return something. The company is not at fault here.

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★★★★★

“Fab”

Written on: 01/05/2018 by 37Salazar (1 review written)

The staff at the ipswich branch were exceptionally helpfully.i had a problem with a ring and a bracelet and they went out of their way to solve the problem.lovely helpful friendly staff… Read Full Review

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★☆☆☆☆

“Discussed in this company ”

Written on: 26/04/2018 by Alison1987 (1 review written)

Awful shop I got engaged several months ago the headache I’ve had over my ring size it’s discusting still waiting!. My partner was not made aware of there refund policy was not advices on limited rings. When you get engaged it’s suppose to be a memeral time suppose to be special not stress or upset. I would highly recommend Not too shop at warren… Read Full Review

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★☆☆☆☆

“Misleading info overall bad SERVICE”

Written on: 21/03/2018 by McCain89 (1 review written)

I don't usually wear rings and therefore didn't know my size. They checked my size and told me I was an H. I paid deposit for my ring which they said can be ordered in size I and downsize it to H. I checked with the staff at 3 different occassions if this was possible and if they could definitely order size I. They assured me and took my deposit. A week later I received a call to say that they couldn't get size I. There wasnt even an apology! I was tight for time and went to different… Read Full Review

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★★★★★

“Absolutely brilliant!!”

Written on: 12/02/2018 by 275Wood (1 review written)

I chose my engagement ring in the Dunfermline store, staff were very helpful and friendly . A couple of months later my boyfriend bought the ring however it was far too big, typical man got wrong size. We were told to go to the Dundee branch as they had my size in stock. Again cannot fault the staff, we ended up buying our wedding rings there and then (June 17) today I woke up to find the diamond had came out of my ring, I was absolutely gutted. Although the ring was 8 months old I took it… Read Full Review

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★☆☆☆☆

“No refund!”

Written on: 07/01/2018 by Stricklandsa242 (1 review written)

I bought a ring for 16 pound in which was bought for me and I wore it to try on and it was far to small! I go to the shop with receipt and they tell me that there is a tiny mark in which they looked at it with a magnifying glasses on, not noticeable and they tell me they can’t refund or even exchange as it can’t be resaleable, they also suggest to go to a jewellers and fork out £7 to get it resized!! Now I am stuck with this ring because of a tiny mark. Wouldn’t recommend going to buy a… Read Full Review

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★☆☆☆☆

“No refund”

Written on: 05/01/2018 by Raynaf128 (1 review written)

My husband bought me a silver bracelet for Christmas. Unfortunately it did not fit my wrist. When he returned it he was told he would need to take a credit note. On looking up the Warren James website , a full refund can be made on items bought online. On speaking to the shop staff, they said it was policy to give credit notes and no refunds were given. This is discrimination against those who do not shop online. I do not need any other piece of jewellery so if I don't use the credit note… Read Full Review

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Was this review helpful? 0 4
★☆☆☆☆

“Do not become an employee”

Written on: 29/12/2017 by Richmond66 (1 review written)

I loved the job at first but the manipulation and contestant Critism from higher management is soul destroying. 60hour weeks, long days and no support. A biased and unfair HR system that nothing is kept confidential or dealt with in a fair manner. It all depends on who you are as to what treatment you may recieve. Please save yourself the stress and anxiety...find a job more suited for you somewhere else… Read Full Review

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★☆☆☆☆

“No refund Policy....Credit Note only”

Written on: 29/12/2017

In this day and age, to keep your customers, surely there is a need to have a limited refund policy....i.e. Christmas Jewellery purchases should have an available refund if returned before 28th December (same as Ernest Jones). I purchased a necklace for my wife but as she has the same style already, I tried to return for a refund, but had to accept a credit note. Will not be shopping here ever again.......suggest Warren James review their returns/Refund Policy with customers in mind, not just… Read Full Review

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