Furniture at Work Reviews - www.furnitureatwork.co.uk

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Latest Reviews

★☆☆☆☆

“Do not use this company”

Written on: 15/09/2021 by clifford1040 (1 review written)

We ordered 14k of office furniture that we needed by a specific date, which they said would be no problem. Then told us on the day of delivery that it was not coming, after fighting for a few days we had some of the furniture, but still waiting for benches, stools and lockers. We are now four months later, they ignore any request for a refund via email or calls, and when you do finally get through to someone they just say a refund is coming and nothing happens. We have now decided to take… Read Full Review

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★☆☆☆☆

“Terrible product and service”

Written on: 08/09/2021 by SmithOwn (9 reviews written)

Nothing is good with them, furniture doesn't have proper finishing. Worst service… Read Full Review

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★☆☆☆☆

“Absolutely appalling ”

Written on: 23/07/2021 by Landon214 (1 review written)

Avoid this company at all costs. Diabolical customer service, never return calls, fob you off and refused to refund the money I paid them to assemble my desk after initially telling me I would be refunded and getting compensation. Really arrogant customer service manager. Horrible experience. Wish I'd read the reviews first… Read Full Review

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★☆☆☆☆

“Appalling customer service and false information”

Written on: 12/07/2021 by Sharonlbk (1 review written)

Ordered 48 lockers in May 2021, was promised the earth by the sales person but my goodness they fell way short on after sales support. The lockers were for our London office and we stipulated that we would need at least a couple of days notice so we can arrange someone to take in the lockers when they were delivered. We never heard another thing - no email response, no phone call nothing. I had to chase 12 times hanging on the phone with them giving the same answer. we will look into this and… Read Full Review

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★☆☆☆☆

“Shocking service ”

Written on: 11/06/2021 by CJJibb (1 review written)

Appalling company avoid at all costs and DO NOT USE!!! Office chair received with manufacturing faults. The actual chair for the cost had very poor castors too, so very hard to manoeuvre. Said they would send a replacement arm, nothing arrived so I decided to return faulty chair. Then ended up in middle of row between manufacturers and Furniture at Work as to the payment of the collection charge. Collection eventually sorted after umpteen phone calls. Still waiting for my refund months later… Read Full Review

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★☆☆☆☆

“Ordered items for next day delivery, which didn't...”

Written on: 08/05/2021

Ordered items for next day delivery, which didn't arrive. Furniture At Work did not respond to emails and web messages querying the order, did not provide refund after several months. Issued a chargeback with credit card provider, who investigated and provided a refund to me after getting no response from Furniture At Work. Was sent threatening emails and fake invoices monthly from a debt collection department. They ignored all responses and continued harassing for money for a null… Read Full Review

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★☆☆☆☆

“Dreadful Company”

Written on: 09/11/2020 by AndyHeaton (1 review written)

Be aware that if you order from this company, there will be only three outcomes : 1. The goods won't arrive and you'll be left chasing a refund. 2. The goods arrive AFTER the specified date and are faulty. 3. You WILL end up in a battle to get your money back. There is no outcome other than these ^^^. Be warned… Read Full Review

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★☆☆☆☆

“SHOP ELSEWHERE - BAD, BAD COMPANY”

Written on: 26/10/2020 by Reviewersaurus (1 review written)

AVOID AT ALL COSTS & SHOP ELSEWHERE. I wish I had. Abysmal. Hands down the worst company I have ever made the mistake of handing money over to. Poor products, appallingly non-existent customer service, entirely indifferent to customer experience or feedback. Purchased a chair for home-working. Paid for express delivery. Chair delivered almost 2wks beyond expected express delivery date & well beyond their own time frames for standard delivery. No communication to advise me of this. Had to chase… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!!!”

Written on: 18/09/2020 by O'Neal1956 (1 review written)

Worse furniture company ever! We purchased 14 no. modular seating units which was advertised as grey bonded leather on their website for a healthcare project. Ended up being in fabric! Had to remove them and purchase new wipeable seating from a different company. [email protected] promised to collect their seating from our warehouse and refund us. Never happened. It has cost us £2.5k so far to rectify this and they stopped responding to us in March 2020. Reading all the reviews here, I… Read Full Review

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★☆☆☆☆

“The worst experience you could ever have!”

Written on: 17/09/2020 by SynedrionMG (1 review written)

The worst supplier experience you will ever have! Ordered a large amount of furniture of which only a few items were delivered only to be told after the remainder was out of stock. From that point this company ceased communication to the point we had to initiate a chargeback weeks later in order to get our money back for the items not delivered. After the chargeback was complete the company started sending us emails from their debt collection department claiming we owe them money for items… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THEM”

Written on: 19/08/2020 by fxPalmer62 (1 review written)

DON'T BUY FROM THIS COMPANY I ordered chair and received a wrong one, had to stay home for 3 days to get the correct one, had also ordered a desk, they said it is not in stock now, cancelled the order still waiting for refund, it is 3 weeks now. DON'T BUY FROM THIS COMPANY … Read Full Review

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★☆☆☆☆

“Oh dear”

Written on: 17/08/2020 by What_oh_old_chap (1 review written)

They hurt me too. For all of you - I am a typhoon pilot. I will target them using my pavemaker bomb on my next run. Happy days … Read Full Review

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★☆☆☆☆

“Absoute Disgrace - AVOID AT ALL COSTS”

Written on: 23/07/2020 by smithie42 (1 review written)

Abosolutely uselss, I ordered a desk and a chair at the end of May. The chair arrived x5 days after I had cancelled the order as they told me it was going to take x8 weeks. I have still not received the desk which they said would be delivered on 26/06/20, this was despite the fact that they confirmed the delivery date on 25/06/20. It is IMPOSSIBLE to get through to them on the telephone, I have sent them somewhere between x7-x10 e-mails and they have not replied to any of them since the… Read Full Review

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★☆☆☆☆

“Cannot fulfill orders - best to avoid”

Written on: 15/07/2020 by 1987Rasmussen (1 review written)

Elements of the numerous other bad reviews are echoed in my experience i.e. significant delays in delivery, inability to contact customer service, no responses from the company to emails/voicemails/online contact forms, no proactive and certainly no honest communication of what is actually going on. The truth seems to be that despite the messaging on the website, there is little/no stock availability, you won’t get your item assembled and you will struggle getting all or partial refunds if… Read Full Review

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★☆☆☆☆

“Furniture at Work - Worst Customer Service and...”

Written on: 07/07/2020 by Brenton474 (1 review written)

Do not buy from Furniture at Work! I purchased what was described as a Leather Chair, from Furniture At Work costing just over £180. It was supposed to be delivered within 5 days, but arrived after 2 and a half weeks. OK there has been a bit of a crisis going on (coronavirus pandemic in case you wondered), so I was OK with that. Anyway, when the chair turned up, I was shocked to see it was a Faux Leather chair and a different model to what I had ordered. I tried calling to report the… Read Full Review

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★☆☆☆☆

“Never Ever Order from this company”

Written on: 28/06/2020 by 371Floyd (1 review written)

Took my money in March. Essential medical items need for our business to function. Delivered mid June but completely different items to what I ordered and totally unsuitable for a medical environment. They promised to collect the items and refund immediately. I am still waiting weeks later. They are still advertising the original items I ordered with a three month lead time. Do not be fooled or you will find yourself in my situation. I have now disputed this with my credit card company… Read Full Review

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★☆☆☆☆

“Do not order from Furniture at work”

Written on: 26/06/2020 by 198Hammond (1 review written)

Use this company at your own peril. Took money up front and still waiting for goods 2months later. I have written emails, phoned, careful not to use their 'service number' as you will get charged. Their other number is 0204 but they do not answer on all options. Please do not use them. Every one star rating is right. Awful company, Atrocious service. 26.6.20… Read Full Review

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★☆☆☆☆

“Easy to place an order but don’t expect delivery or...”

Written on: 24/06/2020 by Jaynehayward (1 review written)

Easy to place an order but don’t expect delivery or any response to emails or telephone calls! I place and paid for my order 7th April. On receipt of order confirmation I noticed it stated delivery 1st June. I was a little miffed that this wasn’t mentioned at the time of order but had enough to last until 1st June. To date I gave not received my order or any communication from them. I have tried several times to contact customer services by telephone. It is an 0844 number which puts you on… Read Full Review

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★☆☆☆☆

“Avoid At All Costs”

Written on: 22/06/2020 by JamesHorler (1 review written)

I ordered two office brown office chairs and received burgundy. I cannot get the problem resolved and have now received a bill for £86 for the phone calls to their 0844 tel no. … Read Full Review

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★☆☆☆☆

“Avoid at all costs.”

Written on: 11/06/2020 by Dravenz218 (1 review written)

Avoid at all costs. I am not even sure this company is still in business or still has any inventory. Ordered three months ago, with a delivery date mid May. Obviously the delivery date went by without a word from them. Several unanswered emails and countless calls later, still no luck. Every time you call you have to wait 30min, to be told that your query is under consideration and will be answered within 5 business days (and that's when they don't rudely hang up on you). I have finally decided… Read Full Review

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