Zoo Plus Reviews - www.zooplus.co.uk

★★★☆☆
3.5 / 5
63.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★

“Zooplus are the best!!”

Written on: 26/03/2019 by LC19 (1 review written)

I can highly recommend Zooplus! I have been ordering from them for going on 6yrs now and not only are their prices unbeatable, but their customer service is absolutely exceptional! I have been able to refer many friends and family members to them over the years and they are just as happy. Keep up the amazing work team!! … Read Full Review

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★★★★★

“Great for all your pet's needs ”

Written on: 08/02/2019 by Voltyvic (1 review written)

I've been shopping with Zooplus for quite some time now and they have everything I need for my 3 cats. They have a very wide range of goods including a very large selection of food (different types, brands, breed-specific many available in bulk-buy offers etc), as well as bedding, scratchers, treats and toys. They have a very generous rewards system and I have had lots of treats & tried new brands this way. However what makes them stand out is their customer service. I had an issue where my… Read Full Review

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★★★★★

“Great Retailer”

Written on: 08/02/2019 by MaximGutierrez (1 review written)

Good products and prices, broad variety and excellent customer service. I ordered a harness which was too small and was given a refund straight away and asked to give the harness to charity. Lovely gesture!… Read Full Review

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★★★★★

“Great products and even better customer service ”

Written on: 05/02/2019

Zooplus offers a truly an A+ online shopping experience. Offer is diverse, products are of great quality, shipping is fast and reliable, prices are very reasonable and customer service and support have always been very satisfying. Thank you Zooplus team!… Read Full Review

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★★☆☆☆

“Terrible delivery service ”

Written on: 24/10/2018 by RebeccaNunns (1 review written)

Prices are good. Range of stock is good. Delivery is awful. Orders go missing, deliveries arrive late or not at all. You have to spend over £15 just to order then it’s an extra £4.99 for delivery unless you spend over £29. Complete waste of time and money. There are so many other websites selling the same things or at least similar things at the same price so needless to say, I certainly won’t be using them again especially as I recommended zooplus to friends and family and they’ve had… Read Full Review

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★★★★★

“Excellent service”

Written on: 11/10/2018 by Borderboy (2 reviews written)

Ordered two bags of dog food on Monday and they were delivered early next day by Yodel. Excellent service. … Read Full Review

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★★★★★

“fantastic service”

Written on: 26/08/2018 by Lynch296 (1 review written)

From an easy to use website to a well packaged parcel delivered in super fast time alongside fantastic customer service throughout make Zooplus THE only website I will be using for my pet supplies. Customer care is something has become less of a priority over time even in very large companies and Zooplus has not lost sight of how important it actually is. Thank you for ensuring my order was promptly delivered to the correct place, even though I was out and answered all my queries very quickly… Read Full Review

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★★☆☆☆

“Zooplus- Good at selling and taking money POOR AT SERVICE”

Written on: 31/07/2018

I purchased a Plastic Drinking Water Fountain with a pump, in June 2018 for about £20, everything good. The pump stopped working and I asked for a replacement and got this reply from the Zooplus Service Team """""" Thank you for taking the time to contact us. We are happy to assist! The proper function of your Pet Fountain can only be ensured if the following care instructions are followed, because tap water with a high lime content, cat hair and dust make a regular cleaning of the pump… Read Full Review

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★★★★★

“Great value site”

Written on: 15/07/2018 by jillreynolds (2 reviews written)

Excellent service. Huge range of pet foods. Best prices. Quick delivery… Read Full Review

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★★★★★

“Exceeded Expectations”

Written on: 10/06/2018 by Merivadiva (1 review written)

I decided to try Zooplus after finding that the price for my order was very good (even before the 5% new customer discount) and free delivery with a choice of couriers. I placed my order on Thursday afternoon, not expecting it to be delivered before Monday at the earliest. I was very pleasantly surprised to receive an email, saying that my order had been handed to the carrier that afternoon and a further contact from both Zooplus and DPD (chosen carrier) to say that my goods were on their way… Read Full Review

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★☆☆☆☆

“do not use”

Written on: 09/06/2018 by HAPPYFLOYD (1 review written)

ordered some hills metabolic from these clowns and they delivered it to the wrong address. I can not get access to my order and they say its not their fault. would not give me a full refund.... DO NOT USE!!!!!!!… Read Full Review

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★★★★★

“excellent service”

Written on: 26/05/2018 by 418McKinley (1 review written)

We ordered some dog food From Zoo Plus and it arrived very quickly better than expected, they kept us informed all the way We shall certainly use them again We have recommended them to family already… Read Full Review

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★★★★★

“Brilliant customer service!”

Written on: 19/05/2018

I am a relatively recent customer who is very satisfied with the items Zooplus sell. They are of fantastic quality and are shipped out and received within the week which is brilliant. Their customer service is excellent, wonderful over the phone or via email. Would 100% recommend to any pet owner. Will continue to shop here :-) Thank you very much Zooplus! … Read Full Review

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★★★★★

“Fantastic products and excellent customer service.”

Written on: 26/04/2018 by Freddiemonster (1 review written)

I am delighted with the excellent choice of wet cat food for my elderly cat and she is thriving on the ageing products. The prices are very competitive.Customer care is excellent as one delivery went missing,not the fault of Zooplus and they were happy to replace the missing product.I can thoroughly recommend Zooplus… Read Full Review

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★★★★★

“Fantastic company for all your pet needs”

Written on: 26/03/2018 by MakailaBrennan (1 review written)

Great pricing and outstanding customer service. Delivery is fast and often with DPD who provide a timed delivery window. If you have any issues with a product Zooplus are quick to sort out the issue. Plenty of choice and value for money… Read Full Review

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★★★★★

“Fantastic service”

Written on: 10/03/2018 by flamegrill1956 (1 review written)

I had a minor issue with a Trixie product I had purchased through Zooplus. Emailed them with a photo of the item and had a replacement 3 days later. I use Zooplus frequently for dog food, accessories etc, always delivered quickly. Service just doesn't get any better than this!… Read Full Review

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★★★★★

“Fantastic site for pets owners”

Written on: 07/03/2018 by 166Gleason (1 review written)

Fantastic site, great customer service. Great products. I especially like that you get to see the market price then the price they are selling at. I would recommend zooplus to any pet lover out there. Giving a wide range of products also a great saving on orders and if you register with zooplus you get loyalty points that you can exchange for the points they have a large range under their loyalty scheme… Read Full Review

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★★★★★

“Fabulous service, great service”

Written on: 15/12/2017 by 34Frazier (1 review written)

Have ordered from this company several times always easy there whole system works. I made a mistake & ordered with the wrong email address so came through on my old address. I contacted them & they sorted it all quickly & efficiently. They were always polite & always rang me back when they said. I can't praise this company enough. I wish I could say the same for all companies in a world where things don't work these days this is very refreshing… Read Full Review

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★★★★★

“Outstanding customer service and thoughtfulness”

Written on: 14/12/2017 by Andrea1710 (1 review written)

I would like to say what an absolute pleasure it has been dealing with such a connected and ethical company. I recently purchased 2 Coco Palm Cat Scratching Posts from zooplus. The items are firstly of exceptional quality and excellent value and my cat loves it already. However as my home is quite small I did not have the space to accommodate the second one. I emailed zooplus to return it and I have been so overwhelmed by their thoughtful response that I had to share it: From… Read Full Review

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★★★★★

“Five start service!”

Written on: 08/12/2017 by lcGonzalez187 (1 review written)

Absolutely fantastic. Been using zooplus for a few months now and I’m so happy I found it. Parcels always dispatched the same day I order with free delivery and they arrive on the day they’re estimated to arrive with tracking from yodel. Everything I’ve purchased has been high quality and it’s the only place I can buy my cat food of choice. Their customer service is also impeccable and I would not shop anywhere else for my pet supplies. They often have deals and offers too which are… Read Full Review

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