Spices of India Reviews - www.spicesofindia.co.uk

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★★☆☆☆
2.3 / 5
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Latest Reviews

★☆☆☆☆

“Worst online experience ever”

Written on: 24/07/2019 by AdrianEm (1 review written)

I ordered 6 curry powders from this company and waited a month for them to arrive. Worse still, when the order did arrive, 3 items were the wrong items! I have written to them 3 times now with varying degrees of urgency but I haven't even received acknowledgement of my emails or from their online contact form. They are truly shocking and if I could be sure that there was anybody that works their competent enough to open a parcel, I'd send my order right back. I feel aggrieved that 1 star is the… Read Full Review

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★☆☆☆☆

“Horrible service and very poor customer/hygience standards”

Written on: 05/12/2018 by Danielaa145 (1 review written)

Horrible service and very poor customer service. Delivered damaged and torn item and refused to refund. No regard for quality or hygiene standards. Disappointing experience overall. Recommendation - do not buy from these guys… Read Full Review

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★☆☆☆☆

“Sells out of date products.AVOID”

Written on: 05/11/2017 by Steve68003 (1 review written)

Ordered 2 tunes of dabur toothpaste and the postage costs more than the product, no problem because that was my choice. However,once I received the toothpaste on 01/11/2017 I noticed the toothpaste had a use by expiry date of 11/08/2017. Some people may think this is trivial but a. I purchase this at full price. b. Thus product as chemicals in the ingredients so this could be dangerous. If this product was listed as out of date I would not have purchased it. Now when you ring them it is an… Read Full Review

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★☆☆☆☆

“I would give it MINUS 5 stars if I could!”

Written on: 07/09/2017 by Malloy1992 (1 review written)

This has to be one of the worst companies online. I ordered goods on 21/8/17 and as of 7/9/17, I am still waiting for them. None of them were fresh produce. They have no customer service at all. You cannot speak to a person as the phone line just directs you to email. You email, again and again and again and NO response. They charge your card straight away and then DO NOT deliver the goods. I have been chasing g them for days and I have not got anywhere. Thankfully, I paid via Credit card and I… Read Full Review

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★☆☆☆☆

“Rotten Produce and appalling customer service”

Written on: 03/07/2017

I ordered fresh turmeric from Slices of India. The product that arrived was rotten. After I complained and sent them a photograph of the goods they gave me a partial rreceipt fund. I explained that woukd be happy to pay for a replacement order but they should pay postage. They replied 'Sorry, no, we supplied goods to our satisfaction. The postage was not free…'. I know it was not free I paid for it and still haven't got what I ordered!… Read Full Review

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★☆☆☆☆

“Delivery was delayed by couple of days & some of the...”

Written on: 28/05/2017 by guest4879 (1 review written)

Delivery was delayed by couple of days & some of the products delivered were already expired… Read Full Review

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★☆☆☆☆

“Very bad service”

Written on: 26/05/2017 by Kate-London (1 review written)

I ordered some items and paid almost £5 for 2 - 3 business days delivery. The item arrived after more than a week and one of the items was not what I've ordered. I have emailed them several times asking for a refund but no reply. Very poor/none customer service. I won't use them again nor would I recommend them to someone else… Read Full Review

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★☆☆☆☆

“Shocking ”

Written on: 03/03/2017 by Pierce56 (1 review written)

Placed my order online which promptly arrived a few days later. Opened the parcel to discover missing items. Emailed them to ask where the rest of my order was only to be replied with a hmmmm and wanting a picture of invoice for some reason? I sent the picture but didn't hear anymore from them... Hmm… Read Full Review

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★☆☆☆☆

“Dishonest and unprofessional”

Written on: 15/01/2017 by ZaidWhite (1 review written)

Ordered a Kadai pan and paid for next day delivery which costs extra. Received it 8 days later. The phone number for these people is no use as it is only a pre-recorded message. What's the point having a phone number because it's impossible to speak to anyone anyway. Emailed them and told them to refund the extra money I paid for next day delivery and they didn't reply. Totally rubbish company with the arrogance that they can't be contacted about problems and don't reply to emails. These… Read Full Review

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★☆☆☆☆

“want a Fawlty Tower experience ?”

Written on: 04/01/2017 by LauraRalston (1 review written)

If so if you have a valid complaint just wait a good while from a email response from the "charming" & bizare CEO. He will tear strips of you for daring to complain, insult and ridule you ! SOI will never admit fault and frankly, as others have written, "buyer beware" applies to your purchase. It is not a coincidence it is impossible to reach SOI by phone! There is a thought that they sell certain stock with is suspect in various ways as others have written. All I know is that there is NO… Read Full Review

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★☆☆☆☆

“Overcharging Rip-off”

Written on: 02/11/2016 by Plantsman (3 reviews written)

I ordered 2 x 500g of Tilda Basmati rice at their list price of £2.45 each. After collecting the order the Tilda packets were clearly marked as RRP £1.99. The book I bought was £7.99...also available at WHSmith for £5.99!! The reply to my email highlighting this overcharging was: "We offered our goods at a price you were prepared to pay." "We will not beholden to price marks the manufacturer tries to enforce on us…" The answer says it all!! I couldn't pay by Credit Card as their Sage… Read Full Review

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★☆☆☆☆

“Rip off merchant, poor quality wares”

Written on: 30/07/2016 by Jamiex160 (1 review written)

Really wouldn't waste time with this company as all the other reviews suggest. Very poor quality goods that were broken on arrival and their customer service was terrible. Will raise with trading standards… Read Full Review

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★☆☆☆☆

“I ordered 1kg and received 500g”

Written on: 17/06/2016 by Hutchinsoncf415 (1 review written)

I ordered 1kg of Yellow Turmeric from this company but on weighing the bag on arrival, I had been sent 510g. Despite numerous emails, no reply has been received. I have also tried to phone during office hours but could only listen to an answer phone message before being cut off. I will not be using this company again… Read Full Review

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★☆☆☆☆

“Beware This Rip Off Merchant”

Written on: 12/10/2015 by KendalManning (1 review written)

I ordered 4 x cartons of madras curry sauce from this company. When they arrived I was angered to find that all 4 had gone off in 2014 and that one of them was almost empty. I contacted the company via telephone and was told this was impossible as their warehouse checked use by dates on every item they sent out, the person i spoke to asked their manager for advice and I was transferred to a lovely lady who refused to give me her name, she called me a "liar" and said I was trying to rip the… Read Full Review

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★☆☆☆☆

“Absolutely Diabolical Do Not Use ”

Written on: 07/10/2015 by amckendry76 (1 review written)

I would strongly advise anybody with half an ounce of sense not to use this company. I bought 6 x packs of 20 insence sticks from their website. Upon delivery of my items I was dismayed to find I had received 6 packs of 10 insence sticks, this equated to only 50% of my order. I emailed their arrogant Customer Service team only to be advised that this was a typing error on their website and the insence only comes in packs of 10. Apparently typing errors are covered in their terms and conditions… Read Full Review

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★★☆☆☆

“BEYOND USE BY DATE”

Written on: 18/06/2015 by IanHD (1 review written)

I had previously had a good experience of this supplier. However on the last delivery two tubs of curry sauce were beyond their "use by date" on arrival. I sent two emails expressing my dissatisfaction and received no response whatsoever to either… Read Full Review

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★★★★★

“Mrs.Mo ETHERINGTON”

Written on: 03/06/2015 by JaxsonPreston (1 review written)

Thank you so much for sending me my first order. The Burmese Balachaung is very authentic and I am over the moon and so so happy. Just like I used to get from Burma. I just cannot wait to try your other products and letting my Burmese relatives know where to get their supplies… Read Full Review

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★★★★★

“good service”

Written on: 11/05/2015 by eiBird387 (1 review written)

Thanks for the prompt order.I can't wait to try the pastes,They smell and taste delightful.I was happy to receive the spices too,as i had run out of some and i have nowhere local to buy them… Read Full Review

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★☆☆☆☆

“rotten mangoes”

Written on: 28/04/2015 by paulwhittaker (1 review written)

Eagerly awaited alphonzo mangoes arrived rotten (30% of the pulp was black) Sent 2 emails and received no answer… Read Full Review

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★☆☆☆☆

“Don't Use Them”

Written on: 12/04/2015 by FoodLover16 (1 review written)

I ordered a curry paste and they sent a marinade. I asked for the correct product to be sent, but the product no longer existed so I asked for a refund. They refused so on principle I went to my credit card company, who refunded me. Unforunately it's a small amount of money, so I don't think they're pursuing it, so the point won't be made. Most of the local supermarkets had the marinade, so if they had correctly advertised I would not have paid a premium to order from them. It is just a… Read Full Review

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Foodlover16's Response to FoodLover16's Review

Written on: 12/04/2015

Please excuse typo: 'try' should read 'they'.

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