Outdoor Toys Direct - www.outdoortoysdirect.co.uk

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Outdoor Toys Direct - www.outdoortoysdirect.co.uk
★☆☆☆☆
0.9
7.0% of users recommend this
Click here if this is your business
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Latest Reviews

“Incomplete order and no communication”

★☆☆☆☆

written by JayleeFitzgerald on 12/06/2024

I wish I had read these reviews before purchasing!!! They took my money straight away for a swingset I ordered 6 weeks ago - over £300. It was finally “delivered” in 3 separate bits on 3 consecutive days… but with the main overhead timber piece and the trapeze missing and without the fastening bolts that I paid an extra £30 for. So completely unusable. I emailed 2 weeks ago to ask if there were still items to be delivered or if they have been missed from my order, and have had no response at all! It was the main present for a birthday which now has been missed, causing a very upset child. I’ve had no communication from the company despite sending emails. They send an automatic response saying they are taking a long time to reply, and not to bother sending a follow up email or you will move back to the bottom of the pile! Terrible customer service. I want a refund of my money and some compensation for the ruined birthday.

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“Beware”

★☆☆☆☆

written by Mobilvetta on 30/05/2024

Placed an order 5th May 24, it said delivery between 10 to 14 days. Well they delivered 4 pieces of the slide swing set on the 28th May after asking for a refund, then another part of it was delivered yesterday, still missing the other two parts of it. I have emailed yet again asking for a refund and for them to pick it up, due to.breach of contract, but have had no reply apart from an automated reply. I bought it for a birthday present, but the birthday has been and gone now. Never will I use this company again. No one ever seems to answer the phone and emails take days to answer, shocking customer service.

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“Diabolical ”

★☆☆☆☆

written by Salma1946 on 18/06/2023

Ordered the item for my daughters party to play with her friends. Item arrived late, way past the timescales advertised so missed her birthday. Very disappointed. Took 55 mins on hold to see where the item was and still didn't get to speak to anyone. Emails sent but where unanswered. Item arrived with huge cracks in it. Called them again and an agent answered. She was very rude, spoke over the top of me. Told me that's how they sell items with cracks in. If I wanted a refund I would have to pay for a courier myself and I wouldn't get a full refund because they're happy to sell faulty goods like this. Told me to email her with pictures and she would call me back. Sent her the pictures. She emailed me back a generic email explaining how it's fine for all the wood to be cracked. No phone call recieved. No apologies for ruining my daughters party, the item being late or the huge cracks in it. Avoid this company at all costs. Diabolical from start to finish. Avoid them at all costs.

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“Never received the electric digger I paid for for my...”

★☆☆☆☆

written by Jcook96 on 12/09/2022

Never received the electric digger I paid for for my sons birthday which is in 5 days times. This useless company have said it’s been delivered but it seems like it was delivered to the wrong person and all my neighbours have said they haven’t got it. This company then said theirs nothing they can do…. Avoid at all costs

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“Do not use outdoor toys ”

★☆☆☆☆

written by 390Ogden on 29/05/2021

Terrible experience - purchased a go kart for my daughters 7th birthday costing £379 and after only 20 minutes use it stopped working. After removing the seat, checking wiring, taking photos and sending videos, I was eventually informed that a magnet had dislodged and that I should apply adhesive to a new magnet. As the go kart was brand new and I felt that this product was completely unsatisfactory I requested a refund - which was refused by outdoor toys, despite me raising this issue only 5 days after receiving delivery of the go kart, on my daughters birthday. 6 weeks on and my daughter has had 20 minutes use of her birthday present and I am out of pocket to the sum of £379. I hope this review can save others going through the same experience as I have - Do not shop with outdoor toys!

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“very poor customers service so far and experience”

★☆☆☆☆

written by on 29/01/2018

Well it not looking good so far. Terrible customer service on ebay and patronising replies. I open dispute withing 30days trying fob me off i need pay return item. Also if is'nt perfect condition might send it back and refuse refund. The stem is'nt aline wheel and only did 3miles on it and tyres been used how i supposed test it if not use item. Seams like this company sell poor quality tat and would advise not to use them. Lets see what ebay has to say and if there manner and customer service improves I will follow up my review on what happens. Why should I loose out because this company trys sell poor quality items for 100s pounds then shuns there customers soon as there issues and problems. Also the scooter i8 not even same as in pictures has ugly lettering all over it not blank so not even described right. I never buying nothing like this again unless off a proper company like argos or something. They seam like types people do anything get out of sorting problems out.

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“no show delivery”

★☆☆☆☆

written by Aidanc463 on 01/04/2015

having waited in all day for my delivery I call to see where it was and was told it had not left the manufacturer as yet but would be with me the next day, cancelled the order as being off work another day is just not an option, as it was a child's birthday present could not risk it being late as it is the Easter bank holiday this weekend

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“WARNING!! DO NOT USE THIS COMPANY”

★☆☆☆☆

written by Bender257 on 19/03/2015

I ordered from this company because they state that they provide next day delivery at the cost of £25. Took a day off work to await the delivery and to assemble. Did not arrive and said it would take 5 working days to get my money returned. Reporting this company to trading standards

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Belindabea's Comment

Written on: 24/05/2015

This is exactly what happened to me. How are they getting away with this fraudulent behaviour?

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“NO ITEM DELIVERED AND NO RESPONSE FROM CUSTOMER SERVICE”

★☆☆☆☆

written by Heath366 on 15/01/2015

Please do not use this company. They have not delivered my item and have not responded to my queries. I will have to get my money back from the credit card company.

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“I wish I had read here first!”

★☆☆☆☆

written by Murdock342 on 29/09/2014

Ordered 930am on Tuesday on the basis of a promised 48 hour delivery. I didn't select on price as it was cheaper elsewhere but solely on promised delivery. I took Thursday off work to receive item and assembled it - it didn't arrive. Did not arrive on Friday either but arrived on Monday despite an email saying it was coming on Friday. The friendly courier, who has delivered to our house, assured me that the company had only sent it for delivery today. Fortunately the product is fine, else I would hate to deal with this company regarding returns. Not as bad an experience as some on here but will never use again. How are they still in existence? No doubt they spend a lot on google ad words to get high up the search list!

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“How is this company still running...complete shambles!”

★☆☆☆☆

written by PHinett on 18/07/2014

I normally read reviews online about a company before ordering something expensive, the only time I didn't was this time I ordered the Mad Dash garden playhouse from OutdoorToysDirect.co.uk on the 1st July. On checkout I was able to choose a delivery date, the earliest was just under 2 weeks away which was the Saturday 12th July, perfect I thought as it was my daughters 4th Birthday present which is on the 13th July. Called to confirm a few days before that the delivery was still on schedule...yes everything looks fine sir, delivery should be with you on Saturday. Rang Saturday morning to confirm again, at this point I had since read the terrible reviews about the companies fairytale delivery promises, and surprise surprise...We are very sorry sir but it looks like there was a loading error on the delivery truck...but I can promise you it will be loaded onto the next delivery truck on Tuesday 15th, I said is this 100% being delivered on the 15th because I am going to promise my daughter once again that her present will be here Tuesday...yes sir we can 100% promise it will be delivered. So now I have had to break the news to my daughter that her main present is not here yet, terrific! Tuesday comes along, I ring again to confirm it's out delivery...and guess what...we are very sorry Mr, but not all the components for your playhouse have been manufacture yet...magic! But I thought the other day there was a loading error for the delivery truck?? What was they loading, half of the playhouse? At this point i'm pretty disappointed and wish I had never bothered, I would have cancelled the order if i was able to pick up another playhouse somewhere else with a short delivery time, but unfortunately most companies have at least a week build time which is expected I suppose...so I have no choice but to wait this out. Today I get an email from there delivery team (18th July) that the playhouse is now scheduled for delivery on the 21st July, I really have given up at this point and in all honesty don't have high hopes of it arriving again...I will post back though with the outcome. My strong advice is if you need anything from this company within any kind of time constraint, don't bother, they are a complete shambles and lie through their teeth with constant false promises. Lets just hope the quality of the product holds up once it does finally arrive, if not then it will be going straight back.

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“Sub Standard Product”

★★☆☆☆

written by reviewer187 on 13/06/2014

This product was purchased as to save me time building a playhouse from scratch. However, I am not impressed with the quality of the pre-assembled panels. They are split in places, the wood used is exceedingly cheap, windows will let in water, and lots of rough edges for kids to get wood splinters from. The nails for doing the roof felt are ineffective and using chipboard for the roof is pretty naff. I also ordere a tongue and groove flooring. The two panels that arrived could not be joined up without leaving a large gap in the middle. Not impressed with the quality of the product and I would not recommend Outdoor Toys Direct to anyone. I have learnt a valuable lesson..... not to pay someone else for a job that I can do to a better standard myself for the same price!

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“never ever would i buy from outdoor toy world again”

★☆☆☆☆

written by sofieallen on 04/06/2014

i ordered a swing from them for my son birthday it said next day delivery my son birthday has been and gone, i called them up 9 days later only to be told that they don't make this swing any more order another one then five day later still not hear got a text saying it will be hear with you between 4 and 6 and then it didn't turn up and i am still waiting for my swing my son was very up set that he didn't have it on his birthday as so was i i would never ever order from these people ever again and i would say that u shouldn't and from reading all other comment they have had same thing as me so 14 day later after i clicked next day delivery im still waiting.

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“Wooden playhouse”

★☆☆☆☆

written by qvDiaz490 on 02/05/2014

Very disappointing service. Item was due to be delivered we had received emails, phone call and text to confirm delivery date, it didn't turn up on that date. When I phoned to enquire was told 'it's not on lorry, we don't have any in stock and we don't know when it's back in stock' . We had given them 3 weeks notice of our order before the delivery date, and they had taken full payment on the date it was ordered. It has now arrived 1 week late after much chasing by ourselves involving numerous phone calls, but.... 1 panel is broken so still waiting for replacement, told 2-5 working days! Not assembled playhouse yet but looks to be of good size, a little rough round the edges, had needed some tidying up, sanding etc before painting. Fingers crossed this replacement arrives soon! Would not recommend company due to poor customer service.

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“Keter Amigo Picnic Table broken ”

★☆☆☆☆

written by myboyroy on 04/04/2014

refused refund - wanted photographic evidence and all I wanted was a refund and return - should have read reviews first

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“Don't expect delivery on time”

★★☆☆☆

written by on 12/05/2013

I ordered a trampoline. I received a confirmation email saying on what day it will arrive and a time from 6am till 7pm, but when it hasn't arrived by 5.30pm that day I called Kybotech to check it will still get here by 7pm. I expected Kybotech to just call the delivery driver and check when (if) it will arrive. But Kybotech said that they don't have a contact number for the driver as another company does the delivery. So when I asked who knows where the item I paid for is, he said that they don't have a clue. I suggested that good customer service should have a way to contact the delivery truck to check where their products are... But it was a waste of my time... Even when item hasn't arrived by 7pm, I wasn't contacted by email or telephone explaining why this happened and when they will actually deliver my item. A shockingly bad company to order from. I posted a negative review on their www, but SURPRISE - they haven't put it online... Of course they only put the good ones there.

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“APPALLING COMPANY DO NOT USE”

★☆☆☆☆

written by RJP70 on 04/05/2013

Having been duped into purchasing a trampoline because it promised next day delivery I am still waiting ten days later. The money has left the account within hours and the corresponding communication from the company has been appalling...no accountability no responsibility. Intend on contacting trading standards. Wish I'd read the reviews before I'd bought the damn thing. Don't do it.

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“Order not delivered - keep getting excuses ”

★☆☆☆☆

written by on 12/10/2012

Ordered a spiderman bike for gandson's birthday - still waiting for delivery 2 weeks after promised delivery date - keep getting fobbed off and saying is with dispatch company - avoid this company like the plague - will pursue repayment of costs and reporting them to watchdog!

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Stu21's Comment

Written on: 12/04/2013

Did you get a refund in the end, I bought from this company only to read the Regis aft giving my credit card details!
So just wondering if you got it back and if so how long did it take and if you have any tips when dealing with them.
Wen speaking to a lady today from their phone lines, she said to email the normal address to cancel and I would get refunded within 7 days, but. These reviews make me think I'm going to be ringing and emailing for some time.
Please let me know how you got on.

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Nikkidavis1234's Comment

Written on: 12/08/2013

you are exactly right waited 4 weeks for a little tikes truck and still didn't receive it I had to ask for a refund in the end I would never order from them again they are rubbish !!!!!!!!

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“WHERE IS MY ORDER?”

★☆☆☆☆

written by mumsy21 on 31/08/2012

ordered a wooden playhouse for my grandsons to use in the summer holidays....still has not arrived...money was taken for it within hours..impossible to contact them as the phone line is automated, redirecting you to other numbers which is just nonsense....e-mail chat on customer services does not respond (except to say they will get back to you, which they don't).....seriously thinking of contacting trading standards authority over this company if nothing happens soon....have ordered , in the meantime, a plastic playshed from argos, which was delivered in TWO DAYS as advertised on their web-site.....well done argos...

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“Pirate Bay Waterslide - Item not as described.”

★☆☆☆☆

written by charlygirl on 28/08/2012

I ordered the pirate Bay waterslide for my sons 8th Birthday. The description and pictures showed an excellent product and the video even better. I wanted a large waterslide as my son is eight so wanted it to last at least two years or more for him and at £399.95 expected something quite spectacular and as shown in the pictures. The delivery of the product was excellent i must say and arrived in time for my sons party. However on opening the product this is where it all went wrong. Firstly i noticed that the whole inflatable seemed alot smaller than i was expecting - my son looked way to big for it yet in the video it showed boys of my sons age on it and looked the right size. Then i noticed that the connectors to connect all the water tubes together was missing - hence could not use it as a warerslide - its main purpose! After measuring the inflatable we found that it was significantly smaller than described. I rang ukoutdoor toys - only to be told that the clear tubes fit inside each other!!!!! There were three long clear tubes which needed connecting to an hose pipe - explained this to the person on the other end of the phone - he had absolutely no idea what i was talking about and clearly didn't know this product at all. Following this i sent so many e-mails and made so many phone calls i would be here all day typing if i went into detail. Anyhow there is light at the end of the tunnel - there is a person who works for UKoutdoortoys called LEE - please ask for him he does help he does listen and eventually i got a full refund. Avoid this product it is not as described and very pricing for what you get. There is a video on UTube which shows that the larger one is out there and available to purchase i just haven't found out where from yet. Wish i had read these reviews before ordering from this company. My sons birthday party was spoilt as we cpould't use the waterslide but at least we got our money back!

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