Wonderland Models Reviews - www.wonderlandmodels.com

★★☆☆☆
2.4 / 5
39% of users recommend this
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Latest Reviews

★☆☆☆☆

“Excessive delivery times and double postage charged ”

Written on: 13/11/2017 by ZoeMarsh (1 review written)

Excessive delivery times and double postage charged I've had a couple of times when I've ordered items that are showing in stock on their website only to find that the order arrives incomplete as they were actually out of stock. In the past this has not been too bad as they have sent the balance of the order out when it was available. This time though an order I placed mid September, despite emailing them and their assurance that the rest of the order would be sent out with free delivery, I… Read Full Review

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★☆☆☆☆

“Wait for 3 Months for a order, then told to Pay More”

Written on: 07/01/2016 by markwalter (1 review written)

I ordered a Model Kit on the 4th October 2015, at 20.40. I entered my credit card details and noted that the product would be available on the 10th December. Having not received the item by the 14th Decemember I called to be told that the delivery was late and it would now be arriving on the 17th December, but they would be despatched with haste. I called on the 18th December now to be told that they would not arrive and we would miss the Christmas delivery date (I was told in a very uncaring… Read Full Review

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★☆☆☆☆

“Beware of prices charged online”

Written on: 19/09/2015 by hatchet (1 review written)

I purchased two models online, one costing £42.99 = when it arrived there was a Wonderland Toys price sticker on the box £34.99 when I called to report this, the gentleman who I spoke to was really rude and told me that one of their staff had mistakenly placed the wrong price sticker on the box! which I did not believe for one moment, the person I spoke to then went on to say "had the price ticket been £20 more than I had paid - would I have reported it to them" I am of the strong opinion… Read Full Review

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★☆☆☆☆

“Sent wrong item then refused to refund! ”

Written on: 24/01/2015 by AlexandraPech (1 review written)

My partner bought a camel's model kit from this company in 25mm, and received the wrong box in 75 mm. He paid for postage to send it back, then the only thing he heard back from them was that they couldn't refund or change the item because THE BOX HAD BEEN OPENED (the models were not disturbed from their set-up plastics) and did he want them back and if he did want them back he would have to pay another £3.95 postage!!(and spent £14 originally on the wrong item and postage) My partner told… Read Full Review

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★☆☆☆☆

“The worst customer service ever.”

Written on: 14/12/2014

rude customer service, unhelpful to the extreme and sell items on there website that are either not in stock, or you get a cheaper item than ordered and have to spend your own time and money returning it. Avoid… Read Full Review

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★★☆☆☆

“No stock”

Written on: 26/09/2014 by J2bikes (1 review written)

The website advertises a big range of kits at low prices. However, even thought the site eludes to the fact the items are in stock, it seems more often than not the items are out of stock. I ordered two kits and both ended up being out of stock, which was just a complete waste of my time. If they make it clear they carry no stock then fair enough, but they dont. More annoying is the fact they asked me to review my experience with them, in which i gave my honest opinion, however it seems they… Read Full Review

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★☆☆☆☆

“Selling non-existent stock”

Written on: 26/09/2014 by room_with_a_review (1 review written)

I wish I'd read the reviews here before I'd ordered. I can only reiterate what others have already said. Avoid this company, they take orders for things they don't have, then put off finding the goods 'til later. My order was cancelled as they 'can't get it at that price' any more. Their own terms lock the customer to a binding contract once their order confirmation has been sent out, but this goes by the board if it suits them from their side. From now on I'll stick to the Airfix site… Read Full Review

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★☆☆☆☆

“Advertise items they don't have then charge postage twice.”

Written on: 08/09/2014 by Fair-consumer (2 reviews written)

Ordered 7 figures. 4 arrived with full postage applied. A month later chased other 3 and still not in stock. Promised that when order arrives it will be sent free of delivery cost. As card subjected to fraud needed a new card. Old card declined when they took payment for awaited 3 figures. Received email to say we need to order again and pay delivery. Wrote back with card details asking for delivery cost to be taken off as already paid. Completely refused and said not possible. Want £8 postage… Read Full Review

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★★☆☆☆

“Advertise items that are not in stock”

Written on: 15/08/2014

They advertise items that are not in stock. Pay extra for express next day delivery if ordered by 2pm ( I ordered just after 12pm ). Then later in the afternoon receive email to inform that one item out of stock and that the whole order will be sent once it is in stock. I asked for the rest to be sent as I needed it next day and had paid for that. They just said no. Probably ok if you are not in a hurry, but easier to buy from someone who has in stock… Read Full Review

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★☆☆☆☆

“Get the Cash”

Written on: 08/07/2014 by Firespit (1 review written)

Been a customer since the old Rosé St store and won't be back, sale items advertised on line and when P&P added , there is no saving ?? Challenged manager of difference with shop to online listed prices and told no refunds only credit notes. So stay clear and purchase on E Bay or Amazon, as rates are keen and some items are post free . Spent £90 at this shop and staff couldn't care less. Customer service was terrible !!!!… Read Full Review

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★★★★★

“Schleich feeding set”

Written on: 21/05/2014 by Rosina23 (1 review written)

Very pleased with the set my nephew is over the moon was told that it would take about seven days but came in good time . Some of the reviews not good prob people tend to only moan not so many review for good thing so this is my first purchase but won't be my last… Read Full Review

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★★☆☆☆

“My order was part cancelled after 3 months!!”

Written on: 20/05/2014 by RexMurray120 (1 review written)

I placed a bulk order of 3 products with wonderland to save on postage costs. My delivery arrived but only 1/3 of the order was contained. after 2 months I queried and the 2nd shipment was sent. After 3 months the 3rd was cancelled on their part. This means I will lose out on the postage. To be fair they were prompt with emailed responses… Read Full Review

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★☆☆☆☆

“Order not fulfilled”

Written on: 30/09/2013 by Nell1234567 (1 review written)

Order not fulfilled after waiting over three weeks and two phone calls. Poor customer service and misleading website. Stay clear… Read Full Review

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★★★★★

“Fantastic Shopping Experience”

Written on: 09/05/2013 by waltersjwinburn (1 review written)

I have been ordering models for many years from Wonderland Models and have always had a first class service with speedy delivery. Goods are always well packed and if an item has been temporarily out of stock then they always email me to let me know of any likely delay. The staff are always friendly on the telephone when I need advice and the selection of kits available is vast. Prices are always competitive when compared to other shops as well. When I have been lucky enough to visit Edinburgh… Read Full Review

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★☆☆☆☆

“Aggressive and poor customer service. ”

Written on: 30/04/2013 by moggers (3 reviews written)

We ordered a radio control car from these guys as they seemed like a good store from the look of the pages. They looked like experts so seemed like a good decision. I now feel very wrong. The original car arrived in good time. At this point the service was fine. Not good, not bad but fine. After 4 months the radio control car stopped working. The first thing that was mentioned when I spoke to them was well you are out of the 3 month warranty. They did not seem at all keen to help. We pushed for… Read Full Review

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★★★★☆

“Very good service”

Written on: 24/03/2013

Wonderland Models was one of the only places in the UK where they had the Tamiya model I was after and in stock. On initially calling them to check availability, I was assured they did have it in stock, but in order to purchase the model at the web price I'd have to order online, which I duly did without any problems. All arrived promptly, with the exception of one item which came just a couple of days later. Overall very good and I'd certainly use Wondermodels.com again. I thought I would… Read Full Review

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★☆☆☆☆

“Worst customer service! ”

Written on: 14/03/2013

I ordered a le toy van garage yesterday and paid for express delivery . This morning i receive an email saying the item is in fact out of stock and will take a few days to a week to be in stock 'if the supplier keeps to time' . I replied saying i would still like to continue with the order but felt i should be refunded my delivery charge as i had paid more for a service i wasnt going to get. They first ignored this and replied about hopeful stock dates. I then sent another message regarding the… Read Full Review

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★☆☆☆☆

“Horrible customer service and order handling”

Written on: 04/01/2013

Horrible order handling and customer service. Ordered present for my daughter's birthday and Wonderland Models messed up dispatch so that item would be delivered too late. When I noticed their mistake, I notified the Wonderland Models customer service and people there were neither competent in dealing with my request for arranging a last minute on time delivery (which would have been possible) nor valuing giving truthful information about delivery options and other issues relating around to… Read Full Review

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★☆☆☆☆

“Paid extra for no service!”

Written on: 24/12/2012 by Willie3756 (1 review written)

Could have bought the Parrot AR Drone £40 cheaper at Amazon but opted for my local shop hoping for backup and good service! Parrot item was faulty as in it would not charge the batteries. Phoned shop to advise them of the problem and they told me to return charger and batteries for replacement. Checked Internet to find loads of sad tales about Parrot. One hour later travelled to shop with faulty items only to be told they had no replacements as they had sold the only other drone since the… Read Full Review

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★☆☆☆☆

“Rubbish Customer Service”

Written on: 14/12/2012 by HappyShop (1 review written)

I would never use this company again. I bought some Schleich models as a xmas present. The 2 key items did not arrive with the rest of the order and when they were unable to fulfill the delivery date, they made no contact with me to update me. When I phoned up, I was told that one of the items was discontinued and then other item would not be available until after xmas. I asked when they were going to get round to informing me about this and received a response along the lines that they… Read Full Review

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