Everest Windows Reviews - www.everest.co.uk

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2.6 / 5
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Latest Reviews

★☆☆☆☆

“Poor service all round”

Written on: 04/10/2018 by 60English (1 review written)

Has taken an age to get the installation completed along with numerous complaints, emails and phone calls. Over two years later and I am still waiting so have turned to review writing to let others know. Getting an installation date was the first red flag. This was followed by poor workmanship only noticed after thay had gone and then lack of communication when remedial work had been agreed, so I am still in the dark as to when they will return to fix the ill-fitting patio doors. Ensure you pin… Read Full Review

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★☆☆☆☆

“Guttering and fascias”

Written on: 26/09/2018 by Meredithlx408 (1 review written)

Do not choose Everest you will regret it I have. I was told Installation would be a maximum of 8 weeks.Finally spoke to someone today as 8 weeks was up last week. They dont have the fitters to carry out the work. Been given a date for another 8 weeks.They wont give me my deposit back which I think they should so I can go elsewhere and somewhere cheaper… Read Full Review

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★☆☆☆☆

“The most appalling work I have ever had done. A sales...”

Written on: 12/09/2018 by Dobson492 (1 review written)

In January a cold caller came and I The price was high but "for the best" I placed an order (Feb 5th). It was cancellation date after date. The delayed installation in May meant I was unable to take visitors from Easter, although not finished I was intimidated into paying the balance due. The team had to be stopped from leaving to re-position 2 doors - the don't close and drag over the carpet. Everest have still not returned to fit a skirting board. In the mean time grouting and plaster… Read Full Review

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★☆☆☆☆

“Absolutely Awful Company.”

Written on: 09/09/2018 by 287Lamb (1 review written)

I would strongly recommend prospective customers to go local and not to use this Everest. They have a strong brand name which convinces you that you are paying for quality. What a joke. They have no concept of customer service whatsoever. From start to finish I have had to do so much running around, numerous calls to the company, several emails, complaints. The works. I ordered 3 windows over two years ago and they were only finished in May this year. In the process Everest damaged my walls… Read Full Review

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★☆☆☆☆

“Utter shambles unresolved since July!”

Written on: 08/09/2018 by GWoolf (1 review written)

It's a real shame - second time we've used Everest, first time was great. This time an absolute shambles and caused significant stress. Our fitting took place on 12th July (a two day fit squeezed into one day because they were overrunning) - it is now 8th September and we still don't have a complete set of windows, and have had scaffold out the front of the house all summer. We have had windows that have been sent out to fit, that aren't of a decent quality (by the fitters admission - not us… Read Full Review

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★☆☆☆☆

“big prices big discounts”

Written on: 22/08/2018 by emBoyd17 (1 review written)

I as for a sales consultant to call and quote for 2 external doors one front one back. back door was just a simple upvc door one pane of glass standard size. front door was door with side panel with glass in. consultant was pleasant polite the quote started out at over £10000 for two doors!!!which was reduced down by over 45% within minutes of quote. but Everest are not alone in this practice all the double glazing company work the same big price to start with then hit you with a… Read Full Review

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★☆☆☆☆

“Dont Gamble a small fotune”

Written on: 13/08/2018 by Jamisonmk398 (1 review written)

Customer service = Terrible After Sales = Terrible Windows - 9 out of 14 installed had problems, no idea when these will be fixed, but over a months past already. Complaints procedure = long winded & obviously awkward on purpose. They must get so many complaints it must fall on deaf ears. 'fit the best' - who is the worst!? After reading a few other reviews it seems you either get lucky or you don't... but my advice is, don't gamble a small fortune on chance and if you do, make sure you follow… Read Full Review

Gwoolf's Comment

Written on: 08/09/2018

I've had a very similar experience - just posted mine. I wonder if it's an area thing...or if it's like this nationwide. You're right - it's a gamble...had them last year for some work at the back of the house - smashing job, decent windows; this year for the front...an absolute joke.

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Gwoolf's Comment

Written on: 08/09/2018

I've had a very similar experience - just posted mine. I wonder if it's an area thing...or if it's like this nationwide. You're right - it's a gamble...had them last year for some work at the back of the house - smashing job, decent windows; this year for the front...an absolute joke.

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★☆☆☆☆

“Replace Patio Doors”

Written on: 23/07/2018 by Kojac (1 review written)

Two Scruffy herberts arrived to fit same and unbeware to us! Failed to fully check contents - pieces were missing it turned out! Could NOT get out of my property quick enough! Discovered later the wheels were NOT fitted correctly and one had "slipped" off its runner! Also, a piece of plastic that should have been part of the window vent - was NOT fitted! No word passed to householder so they were totally incompetent, uncaring, aloof and a disgrace to themselves and Everest. NO interest in… Read Full Review

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★★☆☆☆

“Failure to keep date or us informed.”

Written on: 20/07/2018 by babbittybumble (1 review written)

Given a date for our new door and window forJune 25th .Waited for the men to arrive that morning then contacted Everest to see what time they would be comming.Everest told us they would not now be coming until July 27th no telephone call had been made to us at all regarding the delay I tried to cancel the order but told I was out of the cooling off period . Contaced citizen advice , unless the date was in black and white on a letter I could not have the order cancelled for breach of… Read Full Review

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★☆☆☆☆

“its a lottery”

Written on: 11/07/2018 by Julia70 (1 review written)

after fitting the best, it would appear having double glazing fitted is a lottery, i have spent a great deal of money on replacing the double glazing in my house, only to wait month to get a service visit. the closer i look the more problems i find. my advise find two and flip a coin… Read Full Review

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★★★★★

“The quality and lifetime guarantee was worth the extra...”

Written on: 10/07/2018 by Lake.District.Couple (2 reviews written)

Everest were not the cheapest, they were more than other quotes. But they were the only company that offered a lifetime guarantee on the frames and sealed units. This was peace of mind for us, we don't want this cost again in 10 years times, but the guarantee is transferable should we choose to sell our home. The salesman was as nice as the others who gave quotes, but the product was amazing, the fitters were a good bunch of guys, very professional, cleaned up and even vacuumed the areas… Read Full Review

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★☆☆☆☆

“worst customer service ever!”

Written on: 05/07/2018

The conservatory was sold to me on the basis of an 8-12 week build time, the contract said 12-13 weeks, it actually took almost 200 days - over 28 weeks!!!! Throughout, the project management was very poor, communication was very poor, most of the glazing (i.e. over 50% of the windows) had to be replaced because they ware damaged. Frankly the whole set up was shambolic. I made a formal complaint nearly 10 weeks ago and despite numerous e-mails, calls and escalating to the regional director… Read Full Review

Gwoolf's Comment

Written on: 08/09/2018

I've had the same with windows at the front of my house...I've just started the formal complaint process as we enter the third month (windows for 5 rooms). As with you, a number of faulty units...I'm just stunned that they send them out to fitters only to go back.

I've now emailed the Chief Exec as well - I don't have that much faith in the complaint process, but from there it's trading standards; or seriously contemplating a very large banner to hang from the scaffold that has been outside my house all summer...

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★☆☆☆☆

“Very poor service”

Written on: 02/07/2018 by CarsonLong (1 review written)

We had all our windows replaced with a renovation back in 2014 and we have had issues that were never put right and we are still waiting to have then sorted. The installation was shocking and even their installation manager agreed as well as the sales man too but little was done to fix the issues. We have had two of the large windows develop manufacturing problems and have been waiting over 8 months to have them replaced they have now cancelled on us twice (two days off work waiting for them)… Read Full Review

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★☆☆☆☆

“all windows are faulty upon installation ”

Written on: 30/06/2018 by ClarenceEwing296 (1 review written)

all windows were faulty upon installation in January 2018, still on going. very rude management. everybody that you ring at Everest say they will ring back, but never do. have deep indentations to sash and window frames. leaking doors. dropped frame windows. have now given up with Everest complaints department, and have handed over to watchdog, and rip off Britain, they have told me that I'm not the only one in this situation. . and are looking to do a feature special on Everest windows this… Read Full Review

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★☆☆☆☆

“TOP SHOW COMPANY UNDERNEATH RUBBISH”

Written on: 08/06/2018 by Steeleti374 (1 review written)

My daughter was quoted by the best company, we thought. It took nearly six months to complete and Xmas time was left with unfinished windows, gaps, not filled correctly and shabby workmanship. Trying to get in touch with this company was impossible and the manager was never available. Nothing was done and the house was left looking a complete mess. Various teams came and went and each had the work redone and overseen by other people. One team member had drink on his breath and was telling… Read Full Review

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★☆☆☆☆

“Don't do it!”

Written on: 29/05/2018

Shambolic company. You have a typical pre-conceived idea of poor double glazing salesman and companies? It will be confirmed.........these people will exceed all your expectations… Read Full Review

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★☆☆☆☆

“NOT THE BEST”

Written on: 18/05/2018 by ToddNeal (1 review written)

Placed order for new windows in January and was told a surveyor would be in touch the following week to measure properly and the installation would be 7 to 8 weeks. We heard nothing for two weeks so telephoned the salesman who said we would contact someone to get the survey done. Two weeks lapsed so I phoned and asked for my deposit back because they couldn't possibly meet the 7 to 8 week installation. After being transferred to 4 different people I was told a letter had been written and the… Read Full Review

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★★☆☆☆

“VERY POOR INSTALLATION”

Written on: 17/05/2018 by Myersdl480 (1 review written)

Very poor installation with problems still occurring after 6 months -the list is getting longer! I think the units are satisfactory but the installation work and even some repair work was poor. Trivial compensation for many errors and inconvenience - door and window units taken out for re-installation. Broken promises on many phone calls. Always delays in inspecting faults for correction. I suggest that you look elsewhere!! THE COMPANY IS A TOTAL SHAMBLES - I WOULD NOT RECOMMEND THEM TO… Read Full Review

Janegrey123's Comment

Written on: 18/05/2018

It’s shocking to see how this company is treating its customers. Iv had terrible problems too. Family legal protection covers you for trader disputes. It’s on your home insurance and most people don’t know to use it. The thought of going down a solicitor route frightens most people but this method is probably the best as I think it’s like your car insurance and is done on a no win no fee basis

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★☆☆☆☆

“No Hope With Everest Home Improvements”

Written on: 30/04/2018

Since 2016 I have waited for Everest to correct and sort faulty goods. Nearly every month I have been in contact .They say they are coming to install new glass etc .If they come at all. They come with wrong work sheets . Have wrong glass. Doors out of alignment, causing draughts Pens to cover scratches or a bit of glue where panels have blown off into the road .I have rubber poking up and out he sealed window units. They do not care about their customer I have to chase them all the time .I… Read Full Review

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★☆☆☆☆

“excuses for not fitting windows”

Written on: 26/04/2018 by hopeforthewindows (1 review written)

so far after two months in the making of the windows, front door and bifold doors arnt ready, well the doors are, but you need to pay as they finish putting them in , the windows are not ready due to the hinges not being ready, well after two months you might expect the windows to be ready including hinges, the original day for fitting was today but the fitters phoned me the day before to say they had over run on a job and could not fit anything on Thursday, now they say they cant fit the… Read Full Review

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