Everest Windows Reviews - www.everest.co.uk

★★★☆☆
2.6 / 5
41% of users recommend this
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Latest Reviews

★☆☆☆☆

“TOP SHOW COMPANY UNDERNEATH RUBBISH”

Written on: 08/06/2018 by Steeleti374 (1 review written)

My daughter was quoted by the best company, we thought. It took nearly six months to complete and Xmas time was left with unfinished windows, gaps, not filled correctly and shabby workmanship. Trying to get in touch with this company was impossible and the manager was never available. Nothing was done and the house was left looking a complete mess. Various teams came and went and each had the work redone and overseen by other people. One team member had drink on his breath and was telling… Read Full Review

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★☆☆☆☆

“Don't do it!”

Written on: 29/05/2018

Shambolic company. You have a typical pre-conceived idea of poor double glazing salesman and companies? It will be confirmed.........these people will exceed all your expectations… Read Full Review

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★☆☆☆☆

“NOT THE BEST”

Written on: 18/05/2018 by ToddNeal (1 review written)

Placed order for new windows in January and was told a surveyor would be in touch the following week to measure properly and the installation would be 7 to 8 weeks. We heard nothing for two weeks so telephoned the salesman who said we would contact someone to get the survey done. Two weeks lapsed so I phoned and asked for my deposit back because they couldn't possibly meet the 7 to 8 week installation. After being transferred to 4 different people I was told a letter had been written and the… Read Full Review

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★★☆☆☆

“VERY POOR INSTALLATION”

Written on: 17/05/2018 by Myersdl480 (1 review written)

Very poor installation with problems still occurring after 6 months -the list is getting longer! I think the units are satisfactory but the installation work and even some repair work was poor. Trivial compensation for many errors and inconvenience - door and window units taken out for re-installation. Broken promises on many phone calls. Always delays in inspecting faults for correction. I suggest that you look elsewhere!! THE COMPANY IS A TOTAL SHAMBLES - I WOULD NOT RECOMMEND THEM TO… Read Full Review

Janegrey123's Comment

Written on: 18/05/2018

It’s shocking to see how this company is treating its customers. Iv had terrible problems too. Family legal protection covers you for trader disputes. It’s on your home insurance and most people don’t know to use it. The thought of going down a solicitor route frightens most people but this method is probably the best as I think it’s like your car insurance and is done on a no win no fee basis

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★☆☆☆☆

“No Hope With Everest Home Improvements”

Written on: 30/04/2018

Since 2016 I have waited for Everest to correct and sort faulty goods. Nearly every month I have been in contact .They say they are coming to install new glass etc .If they come at all. They come with wrong work sheets . Have wrong glass. Doors out of alignment, causing draughts Pens to cover scratches or a bit of glue where panels have blown off into the road .I have rubber poking up and out he sealed window units. They do not care about their customer I have to chase them all the time .I… Read Full Review

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★☆☆☆☆

“excuses for not fitting windows”

Written on: 26/04/2018 by hopeforthewindows (1 review written)

so far after two months in the making of the windows, front door and bifold doors arnt ready, well the doors are, but you need to pay as they finish putting them in , the windows are not ready due to the hinges not being ready, well after two months you might expect the windows to be ready including hinges, the original day for fitting was today but the fitters phoned me the day before to say they had over run on a job and could not fit anything on Thursday, now they say they cant fit the… Read Full Review

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★☆☆☆☆

“After sales service abysmal”

Written on: 16/04/2018 by 22O'Neal (1 review written)

Been waiting almost 18months for internal facias of installed bay window to be rectified. Many gaps. Had 2 off sales engineers and 2 off branch managers come and look over the 18 months and all agree the installation is not to Everest standard but still no repairs despite them saying things will be rectified… Read Full Review

Janegrey123's Comment

Written on: 18/05/2018

Family legal protection covers you for trader disputes on your home insurance

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★☆☆☆☆

“Worst service in the UK ”

Written on: 28/03/2018 by Dannyc09 (1 review written)

Your profile picture Categories Log in Sign up For companies Your review counts! You reviewed Everest reviews – windows, doors & more | Everest.co.uk 1 review Published 3 seconds ago Worst customer service in the UK We agreed for Everest to install four timber frames windows in our property in July 2017. We were concerned that as our property was over 500 years old they wouldn't have the expertise to work on our house. The guaranteed us they could and that the surveyor would pick… Read Full Review

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★☆☆☆☆

“What a shambolic window experience”

Written on: 28/02/2018 by christineshafe (1 review written)

It was about ten years ago I had three upstairs windows and two patio doors replaced by Everest. One patio door was leaking from the start and Everest came back twice to fix it. By which time the expensive curtains and carpet were stained and ruined. I did manage to extract some compensation from them however. One of the bedroom windows has been drafty from the word go. They did not put caps on the ends of the window sill, despite several attempts to get them back. We now have an easterly… Read Full Review

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★☆☆☆☆

“Bars fall off !”

Written on: 23/02/2018 by AmberGuzman148 (1 review written)

We paid a very high price for Everest wooden frame windows, only to find the Georgian bars gradually droop/fall off and various unprotected edges start to decay. We found Everest have very negative customer service who try to deter you from calling by saying that they don't have appointments for months or you must wait until the weather is better. I've had the Georgian bars fixed twice - some of the repaired ones coming off again. One engineer admitted that this is because they often make the… Read Full Review

Janegrey123's Comment

Written on: 18/05/2018

Family legal protection covers you for trader disputes on your home insurance

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★☆☆☆☆

“Terrible Customer Service”

Written on: 18/02/2018 by Carter1987 (1 review written)

What an absolutely appalling company. Measured the original frames incorrectly and installed glass upside down. Customer service demonstrated a couldn't care less attitude once they have your money. It then took a full six months of being mucked around before repair and replacement work completed. Even then they did not turn up on agreed dates. Put in a claim for compensation, in line with new consumers rights act, which they have now sat on for four and a half months. Have written to the chief… Read Full Review

Janegrey123's Comment

Written on: 18/05/2018

Family legal protection covers you for trader disputes on your home insurance

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★☆☆☆☆

“Disappointing - poor workmanship, bad cust service,...”

Written on: 09/02/2018 by deejtarr (1 review written)

On day of installation the engineer installed the tertiary windows (£1400)and then told us, oh by the way, you cannot open your windows fully. This was not mentioned until after everything was installed and, it seemed, it was just assumed this was not a problem. I immediately raised a complaint with Everest. They took a while before anyone got back in touch. Then they sent someone out on December 20th. Not to fix anything, but to see the problem. At this point, I could have had the whole thing… Read Full Review

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★☆☆☆☆

“Failure to install”

Written on: 08/02/2018 by mkHopper282 (1 review written)

Needed Secondary glazing on an old property next to a busy road. Not all glazing companies do Secondary so ended up with Everest. £1200. Six months later I'm still waiting for the installation to happen. Constant cancelling of appointments. They won't let me out of the contract despite their failure to complete. Ombudsman only way and another six months of my time. Thinking of of writing off whole amount and getting new company(smaller and local) to do the job. At least I will have more peace… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 06/02/2018 by Thorpe431 (1 review written)

Arranged an appointment which Everest cancelled an hour before, then it was rearranged for the next day but they didn't even turn up. Complete waste of my time! Would never use a company who can't organise themselves to come to appointments, never mind replace my roof… Read Full Review

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★☆☆☆☆

“NEVER EVER EVEREST AGAIN ”

Written on: 01/02/2018 by Alice656 (1 review written)

If I knew what was going to happen I would never choose this company to install doors and windows in our house. We had only 1-3 installers at the time and we were going to have 6. Installation took place in February 2017and they haven't finished yet!!! It is February 2018. The quality of the installation is so bad - some windows don't have any insulation foam at all. They destroyed our roof, carpet and window boards. Wanted us to send 3 carpet quotes to refund it which we have done April last… Read Full Review

Janegrey123's Response to Alice656's Review

Written on: 18/05/2018

Family legal protection covers you for trader disputes on your home insurance

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★★☆☆☆

“Window shattered by itself,guarantee doesn't cover...”

Written on: 31/01/2018 by JosueCox1978 (1 review written)

Window shattered by itself,guarantee doesn't cover glass so what use is guarantee to anyone wouldn't recommend Everest to anyone as you're paying for expensive Windows that are no better than any other brand… Read Full Review

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★☆☆☆☆

“Awful company that CLAIM to be the best..”

Written on: 21/12/2017 by Hooper323 (1 review written)

Awful company that CLAIM to be the best - they are far from it! Like some others who have voiced their discontent, we also had one bad experience after another. We had all of our windows and doors installed by Everest for a hefty sum in the hope that paying a premium would get us premium service. The initial install went fine, however when one of the units arrived broken, it was installed anyway and then we were reassured that a replacement would be ordered and would take a few weeks to be made… Read Full Review

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★☆☆☆☆

“Windows Under Guarantee in decay. No response from Everest”

Written on: 18/11/2017 by Alissone182 (1 review written)

I purchased and had windows fitted by Everest in 2015, they are showing signs of decay. Despite 3 calls and 2 emails to Everest, no one has returned my calls. Funny when I was considering their services and having the windows fitted couldn't get them off the phone.Given that the windows are under a 10 year guarantee, I simply want survey as to the cause of the decay. Everest may seem competitive, but its worth talking to other people who have had windows fitted and check out the fitters… Read Full Review

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★☆☆☆☆

“Surely not the 'best' - avoid”

Written on: 15/11/2017 by PSEvans (1 review written)

Had 3 sets of bi-fold doors installed at a cost of £15K. Unprofessional management throughout. They failed to return calls/emails, install dates moved, late for appointments, sent letter regarding debt collection with job unfinished - necessitated escalation to CEO (twice) to prompt action. Poor quality product and installation - Installers had to return 4 times to correct:- scratched glass panels, damaged door frame, damaged rubber seals, excessive glue on frames and expanding foam spread… Read Full Review

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★★☆☆☆

“Disappointing after service and ongoing issues”

Written on: 13/11/2017 by Rubyl352 (1 review written)

Firstly, Everest did not turn up on the date that the fitting was arranged. They turned up 2 days later and as a result overran. Was not informed they were not turning up, they just didn't. Considering the target market would be working households, they had no consideration for us missing days off work as a result. Initial installation went in well with a couple of snags - 1 broken frame, 1 wonky frame and a badly fitted stable door. This did not stop the area manager pestering me to pay the… Read Full Review

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