Everest Windows Reviews - www.everest.co.uk

★★★☆☆
2.6 / 5
41% of users recommend this
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Latest Reviews

★☆☆☆☆

“After sales service abysmal”

Written on: 16/04/2018 by 22O'Neal (1 review written)

Been waiting almost 18months for internal facias of installed bay window to be rectified. Many gaps. Had 2 off sales engineers and 2 off branch managers come and look over the 18 months and all agree the installation is not to Everest standard but still no repairs despite them saying things will be rectified… Read Full Review

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★☆☆☆☆

“Worst service in the UK ”

Written on: 28/03/2018 by Dannyc09 (1 review written)

Your profile picture Categories Log in Sign up For companies Your review counts! You reviewed Everest reviews – windows, doors & more | Everest.co.uk 1 review Published 3 seconds ago Worst customer service in the UK We agreed for Everest to install four timber frames windows in our property in July 2017. We were concerned that as our property was over 500 years old they wouldn't have the expertise to work on our house. The guaranteed us they could and that the surveyor would pick… Read Full Review

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★☆☆☆☆

“What a shambolic window experience”

Written on: 28/02/2018 by christineshafe (1 review written)

It was about ten years ago I had three upstairs windows and two patio doors replaced by Everest. One patio door was leaking from the start and Everest came back twice to fix it. By which time the expensive curtains and carpet were stained and ruined. I did manage to extract some compensation from them however. One of the bedroom windows has been drafty from the word go. They did not put caps on the ends of the window sill, despite several attempts to get them back. We now have an easterly… Read Full Review

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★☆☆☆☆

“Bars fall off !”

Written on: 23/02/2018 by AmberGuzman148 (1 review written)

We paid a very high price for Everest wooden frame windows, only to find the Georgian bars gradually droop/fall off and various unprotected edges start to decay. We found Everest have very negative customer service who try to deter you from calling by saying that they don't have appointments for months or you must wait until the weather is better. I've had the Georgian bars fixed twice - some of the repaired ones coming off again. One engineer admitted that this is because they often make the… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 18/02/2018 by Carter1987 (1 review written)

What an absolutely appalling company. Measured the original frames incorrectly and installed glass upside down. Customer service demonstrated a couldn't care less attitude once they have your money. It then took a full six months of being mucked around before repair and replacement work completed. Even then they did not turn up on agreed dates. Put in a claim for compensation, in line with new consumers rights act, which they have now sat on for four and a half months. Have written to the chief… Read Full Review

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★☆☆☆☆

“Disappointing - poor workmanship, bad cust service,...”

Written on: 09/02/2018 by deejtarr (1 review written)

On day of installation the engineer installed the tertiary windows (£1400)and then told us, oh by the way, you cannot open your windows fully. This was not mentioned until after everything was installed and, it seemed, it was just assumed this was not a problem. I immediately raised a complaint with Everest. They took a while before anyone got back in touch. Then they sent someone out on December 20th. Not to fix anything, but to see the problem. At this point, I could have had the whole thing… Read Full Review

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★☆☆☆☆

“Failure to install”

Written on: 08/02/2018 by mkHopper282 (1 review written)

Needed Secondary glazing on an old property next to a busy road. Not all glazing companies do Secondary so ended up with Everest. £1200. Six months later I'm still waiting for the installation to happen. Constant cancelling of appointments. They won't let me out of the contract despite their failure to complete. Ombudsman only way and another six months of my time. Thinking of of writing off whole amount and getting new company(smaller and local) to do the job. At least I will have more peace… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 06/02/2018 by Thorpe431 (1 review written)

Arranged an appointment which Everest cancelled an hour before, then it was rearranged for the next day but they didn't even turn up. Complete waste of my time! Would never use a company who can't organise themselves to come to appointments, never mind replace my roof… Read Full Review

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★☆☆☆☆

“NEVER EVER EVEREST AGAIN ”

Written on: 01/02/2018 by Alice656 (1 review written)

If I knew what was going to happen I would never choose this company to install doors and windows in our house. We had only 1-3 installers at the time and we were going to have 6. Installation took place in February 2017and they haven't finished yet!!! It is February 2018. The quality of the installation is so bad - some windows don't have any insulation foam at all. They destroyed our roof, carpet and window boards. Wanted us to send 3 carpet quotes to refund it which we have done April last… Read Full Review

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★★☆☆☆

“Window shattered by itself,guarantee doesn't cover...”

Written on: 31/01/2018 by JosueCox1978 (1 review written)

Window shattered by itself,guarantee doesn't cover glass so what use is guarantee to anyone wouldn't recommend Everest to anyone as you're paying for expensive Windows that are no better than any other brand… Read Full Review

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★☆☆☆☆

“Awful company that CLAIM to be the best..”

Written on: 21/12/2017 by Hooper323 (1 review written)

Awful company that CLAIM to be the best - they are far from it! Like some others who have voiced their discontent, we also had one bad experience after another. We had all of our windows and doors installed by Everest for a hefty sum in the hope that paying a premium would get us premium service. The initial install went fine, however when one of the units arrived broken, it was installed anyway and then we were reassured that a replacement would be ordered and would take a few weeks to be made… Read Full Review

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★☆☆☆☆

“Windows Under Guarantee in decay. No response from Everest”

Written on: 18/11/2017 by Alissone182 (1 review written)

I purchased and had windows fitted by Everest in 2015, they are showing signs of decay. Despite 3 calls and 2 emails to Everest, no one has returned my calls. Funny when I was considering their services and having the windows fitted couldn't get them off the phone.Given that the windows are under a 10 year guarantee, I simply want survey as to the cause of the decay. Everest may seem competitive, but its worth talking to other people who have had windows fitted and check out the fitters… Read Full Review

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★☆☆☆☆

“Surely not the 'best' - avoid”

Written on: 15/11/2017 by PSEvans (1 review written)

Had 3 sets of bi-fold doors installed at a cost of £15K. Unprofessional management throughout. They failed to return calls/emails, install dates moved, late for appointments, sent letter regarding debt collection with job unfinished - necessitated escalation to CEO (twice) to prompt action. Poor quality product and installation - Installers had to return 4 times to correct:- scratched glass panels, damaged door frame, damaged rubber seals, excessive glue on frames and expanding foam spread… Read Full Review

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★★☆☆☆

“Disappointing after service and ongoing issues”

Written on: 13/11/2017 by Rubyl352 (1 review written)

Firstly, Everest did not turn up on the date that the fitting was arranged. They turned up 2 days later and as a result overran. Was not informed they were not turning up, they just didn't. Considering the target market would be working households, they had no consideration for us missing days off work as a result. Initial installation went in well with a couple of snags - 1 broken frame, 1 wonky frame and a badly fitted stable door. This did not stop the area manager pestering me to pay the… Read Full Review

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★☆☆☆☆

“not satisfied”

Written on: 23/10/2017 by DianaJBaker1 (1 review written)

We had Everest cold call to offer us an apparent good deal for fitting new windows. We needed to replace a few windows so we decided to go with them. They disappointed in every way. They wrote to advise me of a date when they were going to install but on the day no-one turned up and when I phoned they knew nothing of it. Another date was fixed but they were running late on that day so they had to cancel. They eventually (3rd time trying) turned up late, although I was promised the first slot of… Read Full Review

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★☆☆☆☆

“Very poor quality product”

Written on: 21/10/2017 by QualityChecker (1 review written)

Having had three quotations from various double glazing companies, we decided to use Everest, because they claim that their product and service is superior to all other companies and that they are “the best”. This claim was reiterated by the salesperson who acknowledged that they are expensive, but that is reflected in the high quality of the product. In addition, they offer a lifetime guarantee on the glass which upon reflection is meaningless. For example, should the glazing unit break… Read Full Review

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★☆☆☆☆

“PLEASE DO NOT USE EVEREST - NIGHTMARE FROM START TO FINISH”

Written on: 20/10/2017 by Alexzander119 (1 review written)

I booked my holiday and an operation to coincide with the 4 day installation. two days before the installation date, it was cancelled. another date was set but that was also cancelled. they eventually turned up but did not have all the equipment. another date was made for the installation. original windows were taken out, brickwork bashed out but, surprise, surprise, the factory had not made the right sized 'beams' more delays. bifolds eventually fitted but faults were - windows lose, trims… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 18/10/2017 by katduza (1 review written)

Placed an order after a quote with Everest in September, and paid in full based on quote. Got a letter in the post this month (October) saying that the order had been halted due to some reason based on the surveyors visit. We phoned on Monday, Tuesday and today, Wednesday to find out what the problem is but no one can tell us. Eventually I get hold of my sales rep and she says she thought out order had been cancelled because we had been massively under quoted and had been refunded. We had not… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“Appalling customer service”

Written on: 15/10/2017

We have waited since May for an engineer to visit to assess a failure in our bathroom window. The window is under warranty. We have paid a fee up front. We have re arranged our lives on 4 occasions in order to fit in with their requirements. On none of these occasions has an engineer arrrived. Both the department that arrange the visits and the customer service department seem equally inefficient and mendacious. We are certain that if we were actually buying something the engineer would have… Read Full Review

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★☆☆☆☆

“Avoid this dreadful company”

Written on: 14/10/2017 by ClareW7 (2 reviews written)

We had an installation of 9 windows booked, after chasing regarding scaffolding which finally arrived at 5.15pm the day before installation we had a call saying the product wasn’t ready! Disgraceful to be let down at such short notice , I had already booked 4 days off work. The person I spoke to could give no other information so the next day I spent hours calling Everest ( be warned no one will ever call you back despite their reassurances) eventually they agreed to fit at the weekend so we… Read Full Review

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