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★☆☆☆☆

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“I only started to question my (poor) Mini Cash ISA...”

Written on: 09/07/2008

I only started to question my (poor) Mini Cash ISA rate when I received a letter saying that my account would become dormant if I didn't respond to the letter. I then checked my rate and realised how poor it was… Read Full Review

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★☆☆☆☆

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“Hi, I'm all very new to this sort of thing so bear...”

Written on: 22/06/2008 by gardenlover (1 review written)

Hi, I'm all very new to this sort of thing so bear with me if I whinge inappropriately, but I am so frustrated with my Cash ISA. I was very interested to read sedujma's review, as I too have received a letter from A&L to say that my 2008/09 Premier 2 ISA is invalid - apparently because the info they needed from the Branch wasn't recieved.
The story goes like this: Opened a Saver Plus Account during March to qualify for the 10% ISA rate. Had my salary transferred into this account (to be… Read Full Review

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☆☆☆☆☆

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“Went into branch after 5 weeks and was given lame...”

Written on: 17/06/2008 by notagain (1 review written)

Went into branch after 5 weeks and was given lame excuse for delay - extremely busy etc. Phoned the following week and a person in the call centre told me the delay was the fault of the Inland Revenue. What happens to my interest and is it worth transferring a poorly paying isa?. My previous provider sent a cheque to A & L 6 1/2 weeks ago… Read Full Review

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“I went in to my local branch at the beginning of May...”

Written on: 15/06/2008 by sedujma (1 review written)

I went in to my local branch at the beginning of May to open their new cash ISA, filled in app form, gave a cheque for full years amount and completed transfer form for some previous years ISA with another bank to be transferred to A & L. After numerous visits and phone calls I was told the lSA was invalid due to app form not being completed in time (complete mystery as sent in by branch). I have now been informed they have credited my account to my ISA - which is this, the invalid one! I… Read Full Review

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☆☆☆☆☆

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“Alliance & Leicester allowed me to invest twice the...”

Written on: 03/06/2008

Alliance & Leicester allowed me to invest twice the maximum sum allowed in a savings account for a year before I realised my stupid mistake and challenged them as to why I had had no message warning me of the potential loss of interest. I said it was their duty to customers to do so and a very small addition to the software that runs the account would have allowed a warning message to be sent out automatically - as indeed they would do if I had fallen below the permitted minimum balance allowed… Read Full Review

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“This has to be the worst service I have received from...”

Written on: 19/05/2008 by Liberty00 (1 review written)

This has to be the worst service I have received from an internet account provider. Everything about it is a nightmare. My fault really. When I was being sold this product there was a customer in the A&L complaining that they never answered the phone when she called even if she used the branch telephone service and that the staff were rude... should have listened. As soon as the bonus is paid out I'll be moving my money… Read Full Review

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“Phoned the number on the website to make an...”

Written on: 12/04/2008

Phoned the number on the website to make an appointment on a Saturday, but they could only give me 10 am three weeks from now!
The customer service agent couldn't even find my branch on her system when I found it in seconds.
She just kept telling me how very busy all their staff were and couldn't I get in during the week (I work full time no where near a branch)
Not having enough staff to deal with the ISA season is not a customers problem and I will go elsewhere as they just don't inspire… Read Full Review

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“It has been nearly 2 weeks since a cheque was issued...”

Written on: 18/05/2006 by mlipman3 (4 reviews written)

It has been nearly 2 weeks since a cheque was issued to be put in my Alliance & Leicester Mini ISA. It has still not been credited, and getting to speak to someone is a joke. At 7am, I had to wait in a queue because all the operators were busy, and when I finally did speak to someone I was told it was the wrong department. I was then told to call an 0870 number, and after listening to the various annoying options, I was then informed by answer machine that the department was not open until 9am… Read Full Review