Handtec Reviews - www.handtec.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid Avoid Avoid!!!”

Written on: 05/11/2020 by Coylevb439 (1 review written)

Offered me 50% of the original value when they received the phone. Good quality phone, no real imperfections when sent but guess what... they 'found' some. Be warned people, sell your old device elsewhere, not worth the hassle!… Read Full Review

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★☆☆☆☆

“...”

Written on: 31/08/2020 by 379Alvarez (1 review written)

☎️☎️☎️☎️☎️☎️☎️☎️☎️☎️☎️. TELEPHONE TRADING STANDARDS,PUT ON EVERYMEDIA PLATFORM. Gave me good ecstimate,once received phone reduced it by260 then send threatening email telling me if I report phone stolen I be taken to court,worse than money lenders wish government would investigate… Read Full Review

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★☆☆☆☆

“TERRIBLE COMPANY THIEFS ”

Written on: 22/06/2020 by KazThom99 (1 review written)

I sold two iPhones and they denied getting both despite evidence, post office tracking in two separate parcels. They are a terrible company. I wish I had never sent them to this company. They were my sons and now I am struggling to get their money. Awful. Avoid at all cost… Read Full Review

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★☆☆☆☆

“NEED TO BE INVESTIGATED!!”

Written on: 22/05/2020 by ReeceSantiago278 (1 review written)

I posted my immaculate Apple iPhone 11 ProMax 256GB to them in March (the trade-in value was £700+). I'd had the device 7 months and it was completely unlocked. After waiting for a few days, I had received an email from them with a revised offer of £100. This was apparently because it was not unlocked, and I'd had the device less than 6 months on contract from my network provider. The email received is also aggressive, which states they will pay you the revised offer and some waffle about a… Read Full Review

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★☆☆☆☆

“Untrustworthy ”

Written on: 10/05/2020 by tinalorraineoakley (1 review written)

I sent them my phone & received back a used pregnancy test. They denied they received it. Royal Mail proved that they had received it. … Read Full Review

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★☆☆☆☆

“beware handtec conners”

Written on: 03/05/2020 by 162House (1 review written)

They have told me my phone was owed money to mobile firm and they have ofered me 90% less money, it's a joke or they wanted £30 to return the phone back to me. I had no option paid £30 to get my phone back and phone came back with a scratch on the screen. I was gutted. They wanted to get the phone for free... Don't use them at all. Check the reviews on io. Reviews or britain reviews most ppl have had similar problems… Read Full Review

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★☆☆☆☆

“Handtec are con-artists. ”

Written on: 16/04/2020 by Dom095 (1 review written)

Handtec offered me £407 for my iPhone XS 256 Silver. I received an email from them stating they the £402 was a guaranteed. Despite the price being £5 less than what was originally offered I accepted and sent my phone in the post. My phone arrived at their address and it took them over a week to respond to my messages asking for updates. Subsequently I was offered £370 instead of the ''guaranteed'' £402 with no reasoning why. I felt as if I was backed into a corner as they had my phone, and… Read Full Review

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★☆☆☆☆

“Failed to Honor Warranty on Faulty Phone”

Written on: 27/02/2020 by Malloy1973 (1 review written)

They sent a faulty phone and when it was returned to them and they claimed that the fault was due to misuse. The phone was faulty when it was delivered by Handtec. Handtec have refused to repair, replace or refund the order. Buyer beware! Do not trust their TrustPilot reviews, they're fake… Read Full Review

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★☆☆☆☆

“Do not sell your phone to them!”

Written on: 24/09/2019 by York474 (1 review written)

Like mentioned in other reviews, Handtec will seem to offer the best price to buy your phone. Once they receive it, they dramatically reduce the price based on battery and light scratching, despite when originally filling out their form them they only ask if their is bad wear and tear. I’ve now asked for my phone back twice, and they are stalling, offering me slightly higher. Avoid them and go with a more reputable source. You just need to search for reviews and you will find many more… Read Full Review

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★☆☆☆☆

“Bunch of criminals”

Written on: 15/08/2019 by MacKenziees215 (1 review written)

I'm guessing high review score for buying, not selling to the company. AVOID selling your phone to these people. The draw you In with a good decent offer then give you a made up list of faults. Originally offered £170 but due to light scratching on the casing and image burn they vastly reduced offer down to £60 and say if don't accept within a certain time they'll just take that as acceptance and deposit the money into your account. The phone I sent was in extremely good condition for being… Read Full Review

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★☆☆☆☆

“Sent them my iPhone 6splus which was unlocked and...”

Written on: 08/08/2019 by AngeJHow (1 review written)

Sent them my iPhone 6splus which was unlocked and spotless didn't have a mark on it and was in full working order. They told me they would pay £131, it states money in your bank same day, I had to chase them 4 days after they said they had received the phone, they replied and said we will give you £70, do not use this company. I have requested that they return my phone, but judging from other reviews it seems they purposely damage your phone before returning it! Please avoid… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 03/12/2018 by morgan66 (1 review written)

Purchase Samsung 6 edge. Item was faulty. Sent item back. Stated they had not received item. Checked tracking number and it was returned following day. They stated all week phone had not been returned. Substantial emails sent requesting refund. Then stated they had fixed the faulty phone, and sent back to me. Refused item and was sent back to Handtec. Written letter requesting refund within 7 days or I'll take them to court. Still waiting. I also stated that I needed phone asap. as baby born… Read Full Review

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★☆☆☆☆

“Do not trust them q”

Written on: 02/08/2018 by Jjhlawson (1 review written)

Appalled at a £0 re-evaluate of my £150 phone... don’t trust these guys appalling. Don’t fall for their trap… Read Full Review

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★☆☆☆☆

“WORST EXPÉRIENCE EVER”

Written on: 08/03/2018 by Atkinson117 (1 review written)

Really BAD experience ! I bought an iphone, and waited for it more than two weeks. They said the first week that it was shipped but they weren’t able to give me the tracking number. I’ve called DHL (which was supposed to have my parcel) and they said that HANDTEC didn’t send any parcel. I wrote many emails to Handtec but NO RESPONSE. So I’ve contacted them with another account and SURPRISE ! They response to me after an hour (they didn’t know that it was me). Then, when I said my… Read Full Review

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★☆☆☆☆

“Terrible service and misadvised”

Written on: 28/02/2018 by ZaydenMoreno478 (1 review written)

Ordered a Samsung phone..fir which they took all the money off my credit card. I also paid for next day delivery. They never sent me any order confirmation..when I spoke to them they said they had rcvd my order and would be dispatched next working day..they also advised they would email to confirm . Never received email ..again!! Rang them again..asked for order no. I said I haven't been given one and you have already taken money from my account. Tmafter being put in hold for 10 mins..was… Read Full Review

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Stevieb1972's Comment

Written on: 01/03/2018

Very dodgy company.. have heard they put up fake reviews ..try to call them.. unprofessional..rude..abd very very economical with the truth. Keep away. Do not trust them.

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★☆☆☆☆

“Rubbish Customer Service”

Written on: 28/11/2017 by dirk12 (1 review written)

The customer service at this company is very rude and unhelpful. I would not recommend this company as they can fulfill orders… Read Full Review

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★☆☆☆☆

“Not received order”

Written on: 21/11/2017 by Deborahmatthews65 (1 review written)

Bought item through wowcher which was made on the 7th nov it's now the 21st and still know sign of order, have sent handtec numerous emails they've only responded to one to say they were having problems with delivery but would send it via royalmail on the 16th but I'm still waiting, I would advise people to stay clear of this company it's a nightmare… Read Full Review

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★☆☆☆☆

“Item never received”

Written on: 02/11/2017 by fedupcustomer1000 (1 review written)

Purchased an item via wowcher, item never received, anfter many emails between customer services i was basically told "your item was posted" well thats great news, i never received it and paid in good faith. No mention of a refund or replacement? I have worked in customer services for over 20 years and would never treat a customer so poorly.I would never use this company ever again… Read Full Review

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Johntw's Response to fedupcustomer1000's Review

Written on: 17/11/2017

I also have not received order and did not even receive confirmation of order rang 3 times 0n 1st occasion was told confirmation of order would be sent by e-mail. On other 2 occasions hung up without answering. Sent message via their website (which now is not open) and was told I would receive by 16.11.17 ....did not arrive. Have reported to PayPal

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Johntw's reply to Johntw's Comment

Written on: 20/11/2017

Handtec later advised me that order was damaged in transit and sent a replacement as soon as they were aware

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★★☆☆☆

“Buyers beware!!”

Written on: 06/07/2017 by 145Beck (1 review written)

The mobile phone I received had two different IMEI numbers and wasn't unlocked as advertised. Phone was returned as instructed and then nothing! Repeated requests for an update got me no where. Had to file a Paypal dispute in order to get a refund. Buyers beware… Read Full Review

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★★★★★

“Excellent service and treatment ”

Written on: 19/06/2017 by MrD.Jansz (1 review written)

HT High Street Penge. Whilst selling or pawning your items can be an embarrassing experience, especially to a very proud person in hardship , my congratulations to the manageress of your penge branch for making me feel comfortable, welcomed and in charge of my actions during my time at the branch. I have 45 years of sales experience and have trained countless people to go on to become great sales men and women, the… Read Full Review

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