Handtec Reviews - www.handtec.co.uk

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★★★★☆
4.1 / 5
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Latest Reviews

★☆☆☆☆

“Rubbish Customer Service”

Written on: 28/11/2017 by dirk12 (1 review written)

The customer service at this company is very rude and unhelpful. I would not recommend this company as they can fulfill orders… Read Full Review

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★☆☆☆☆

“Not received order”

Written on: 21/11/2017 by Deborahmatthews65 (1 review written)

Bought item through wowcher which was made on the 7th nov it's now the 21st and still know sign of order, have sent handtec numerous emails they've only responded to one to say they were having problems with delivery but would send it via royalmail on the 16th but I'm still waiting, I would advise people to stay clear of this company it's a nightmare… Read Full Review

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★☆☆☆☆

“Item never received”

Written on: 02/11/2017 by fedupcustomer1000 (1 review written)

Purchased an item via wowcher, item never received, anfter many emails between customer services i was basically told "your item was posted" well thats great news, i never received it and paid in good faith. No mention of a refund or replacement? I have worked in customer services for over 20 years and would never treat a customer so poorly.I would never use this company ever again… Read Full Review

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Johntw's Response to fedupcustomer1000's Review

Written on: 17/11/2017

I also have not received order and did not even receive confirmation of order rang 3 times 0n 1st occasion was told confirmation of order would be sent by e-mail. On other 2 occasions hung up without answering. Sent message via their website (which now is not open) and was told I would receive by 16.11.17 ....did not arrive. Have reported to PayPal

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Johntw's reply to Johntw's Comment

Written on: 20/11/2017

Handtec later advised me that order was damaged in transit and sent a replacement as soon as they were aware

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★★☆☆☆

“Buyers beware!!”

Written on: 06/07/2017 by 145Beck (1 review written)

The mobile phone I received had two different IMEI numbers and wasn't unlocked as advertised. Phone was returned as instructed and then nothing! Repeated requests for an update got me no where. Had to file a Paypal dispute in order to get a refund. Buyers beware… Read Full Review

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★★★★★

“Excellent service and treatment ”

Written on: 19/06/2017 by MrD.Jansz (1 review written)

HT High Street Penge. Whilst selling or pawning your items can be an embarrassing experience, especially to a very proud person in hardship , my congratulations to the manageress of your penge branch for making me feel comfortable, welcomed and in charge of my actions during my time at the branch. I have 45 years of sales experience and have trained countless people to go on to become great sales men and women, the… Read Full Review

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★☆☆☆☆

“Handtec - worst company I've ever had to deal with!!!”

Written on: 06/02/2017 by Rooneyru24 (1 review written)

Worst company I've ever had to deal with! All I’ve been trying to do is get a mobile phone repaired validly within its 2-year warranty period. ... copied from my most recent email to Handtec ... I purchased a HTC One Mini mobile phone from Handtec in June 2014, the camera failed subsequently and I returned it within the two year warranty period initially to HTC in April 2016. Now it is Feb 2017 and despite months of phone calls and emails I feel no further forward towards resolution and… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 03/02/2017 by 395McDaniel (1 review written)

I paced an order with Handtec on 26/1/17, response stated I would receive the goods within 5 working days. I checked the website for progress on 30/1/17 wen it was still showing in progress I checked again the following morning to find that the order had been cancelled. After a wasted 1 minutes on the phone I was told that he would ring me back within the next 5 minutes. An hour later, after a further phone call a young lady tod me that they had the item in stock, when asked why I hadn't been… Read Full Review

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★☆☆☆☆

“Absolute Joke!”

Written on: 17/12/2016 by Naimah411 (1 review written)

I ordered an I-phone 6 Plus on the 20th of November and paid £9.99 for delivery. Although this is actually the price for express delivery, I was told to wait up to 7 working days. Initially I wondered what I paid my extra delivery price for but I then thought it's not the end of the world to wait a week. So a week passes and there's no sign of the phone, or not even any contact from the company (dispatch email) or anything. So I contacted Handtec via their online contact 'live chat' to inquire… Read Full Review

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★☆☆☆☆

“Bad, Bad choice!”

Written on: 08/09/2016 by rfconnell (1 review written)

I bought 2 LG-G4 phones from HANDTEC at the begging of July 2016 for my business. One had a screen fault so HANDTEC were contacted, a returns number was obtained and the faulty phone was sent back. The company did not replace it as they should have done according to the Sale of Goods act but they sent it to LG for repair. Although I have telephoned every week since and been told I would have it within a few days it is now September 8th 2016 and I still have no phone. Do not buy from Handtec Ltd… Read Full Review

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★☆☆☆☆

“This must be the worst company I have ever had the...”

Written on: 18/08/2016 by Conway271 (1 review written)

This must be the worst company I have ever had the pleasure of dealing with. I send a phone back for repair nearly a month ago and it still is not back with me yet. The staff a so incompetent the told me over 12 days ago the phone was back from repair and it would be back to me the next working day. Guess what I am still waiting for the phone after chasing the whereabouts of the phone I found out they had made a mistake and they didn't know the location of the phone at this time. They just… Read Full Review

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★★★★★

“Very happy”

Written on: 26/01/2016 by Alanegan (1 review written)

Had my parrot mini kit neo exchanged today with an English version received it next day delivery very pleased… Read Full Review

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★★★★★

“Excellent product and service”

Written on: 21/09/2015 by JohannaBailey68 (1 review written)

I have only praise for handtec, both with regard to the product, which was good quality and arrived promptly, and the customer service. My daughter broke the face on her phone and a little while after it stopped working, I contacted handtec, they gave me details to return it to samsung, or said they would send it themselves. I chose the latter option and returned it to them. They sent it back for me, let me know the out come, and, as it was unrepairable - water ingress, returned it to me at… Read Full Review

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★★☆☆☆

“Be careful when returning faulty goods to Handtec”

Written on: 22/04/2015 by -AndreyE- (1 review written)

I've been a loyal customer to Handtec having bought a few phones from them. When I had to return a phone I recently bought for the second time due to a screen fault, they suddenly 'could not see the issue' despite a clear explanation and a photo I sent to them. They ignored my request to speak with the manufacturer and suggested to settle the case for a 8% restocking fee. I agreed and that was my mistake. They charged 8% plus all the courier charges incurred. This was way more than 8% in… Read Full Review

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★★★★★

“Best price and perfect delivery!”

Written on: 18/03/2015 by Yadirai51 (1 review written)

I bought a GSP running watch and Handtec offered the best price. The purchase and the delivery went smooth and the item was perfect… Read Full Review

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★★★★★

“Excellent service”

Written on: 18/03/2015

Ordered a mobile phone, speedily dispatched and arrived on time, well packaged. Product as described. The on-line ordering operation went smoothly, outstanding communication. Altogether this was a satisfying purchase experience. I would recommend the company more highly… Read Full Review

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★★★★★

“Great and Reliable service.”

Written on: 08/03/2015 by Dzinglazz (1 review written)

Fantastic choice of handsets, good pricing and professional service! I would most definetly buy again and recommend this to anyone… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 01/03/2015 by Noel88 (1 review written)

When I ordered the Scale headset it was out of stock. I was kept regularly informed by email and asked if I wanted to continue waiting or cancel the order. As soon as the item was back in stock I was notified and the item despatched to me. I was kept informed as to the progress of the delivery so that I knew exactly when it would arrive Throughout a most professional and competent service… Read Full Review

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★★★★★

“Excellent service”

Written on: 28/02/2015 by Fagan234 (1 review written)

I ordered a Garmin Edge 810 bike GPS computer and I found that Handtec had the best price. It arrived within a couple of days of ordering - and I must say I am extremely happy with the service. I will definitely return! Many thanks Handtec!… Read Full Review

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★★★★★

“GArmin 920xt at good price and excellent delivery”

Written on: 27/02/2015 by Jorgensenee367 (1 review written)

This was a good price (circa 10-18% cheaper than list) and came very very quickly with tracking - alround excellent… Read Full Review

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★★★★★

“Thanks”

Written on: 24/02/2015 by KathrynPreston (1 review written)

I used Handtec online shop twice last half year and always had best price for the product. Shipping was fast and exactly as described. Definitely I would use them again. Thank you for your servive… Read Full Review

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