iDealing Reviews - www.idealing.com

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★★☆☆☆
2.1 / 5
33% of users recommend this
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Latest Reviews

★★★★★

“Never an issue ”

Written on: 03/08/2017 by htCooley1965 (1 review written)

Been with these guys a number of years and they have always been helpful and although you pay to remove funds I like to think that the fact I can access the app on my phone easily compensates. Would recommend to others… Read Full Review

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★★★★☆

“Generally review”

Written on: 22/03/2017 by Ekuuleus (1 review written)

I'm very happy with Idealing. I have bee using them since about 2002. They are by far one of the most competitively price. I've also generally found contacting them to be straight forward and the team proactive to sort any enqueries out. I haven't tried transferring out money so can't comment on that part. Yes, the normal market size is a pain; it's far lower than the stock exchanges NMS. Other than NMS issues, the platform works well for the most part… Read Full Review

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★☆☆☆☆

“Trapped with high charges”

Written on: 27/02/2017

This crowd of pirates keep introducing new charges. Even a charge for cash withdrawals. The transfer out charges are criminal £60 per account and £17.50 or more per line of stock. Once they've got your account they wont let you go without a huge charge. Customer service also tends to be on the slow side and not very hekpful Steer well clear of this firm… Read Full Review

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Philthefire's Comment

Written on: 18/05/2017

These transfer out charges are not unusual and when you think about it not excessive - it would take 2 trades to sell out - transfer cash - repurchase - so the in specie charge keeps you in the market and saves money!

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Mallandy's Comment

Written on: 18/05/2017

The charges may not be unusual , but this just demonstrates the avarice of companies in the financial "services" sector who take advantage of their position (ie a quasi-monopoly with huge barriers entry for competitors) to charge for transactions like cash transfers which every other business provides free.
The charges ARE excessive and unreasonable and should be referred to the Competition and Markets Authority

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★☆☆☆☆

“Avoid - Complete Lobster Pot”

Written on: 12/02/2017 by ukbbbbb (1 review written)

This company just kept getting worse. Started charging for cash withdrawals (eg dividends) and make it really difficult. (freepost) service can take weeks. Exit fees are huge also £60 per account plus £20 per line of stock. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 22/11/2016 by MaximilianGraham (1 review written)

The platform was cheap and efficient, however over the past few months they have introduced new charges such as the £5 quarterly admin fee but worse is the mandatory £2 fee to withdraw your own money. The cap is £1,000 so if you want to withdraw £10,000, this privilege will cost you £20… Read Full Review

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★☆☆☆☆

“No longer low cost”

Written on: 18/08/2016 by mike1069 (1 review written)

Extortionate admin charges. It now costs £60 to close your account ( introduced Aug 2016) so I would avoid iDealing if you can find a platform with low/ no exit charges. £2 for BACS. If you want to transfer funds from a standard account to an ISA account they force you to keep a minimum of £10 in the standard account. This £10 balance results in a £5 quarterly admin fee ie an APR of 200% (they take the fee from your ISA) or they charge you £62 to get your £10!… Read Full Review

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★★☆☆☆

“grasping”

Written on: 25/05/2016 by Elianae1953 (1 review written)

It just took them three weeks to close my account at a cost of £60 plus a new£2 charge to pay me by BACS! who else charges for BACS transfers? Why did it take three weeks? - because this new charge came in a few days ago. You cannot close your account via their site but have to download a form to fill out and post to them. I never received an email confirming receipt and had to send them one after three weeks had passed. All their communications are by email and no telephone numbers are… Read Full Review

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★★☆☆☆

“Unresponsive”

Written on: 15/03/2016 by McCullough467 (1 review written)

Don't answer their email address. Very poor communication. Use to be cheaper than others but can't claim that these days… Read Full Review

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★☆☆☆☆

“Very bad service,Hidden charges apply. ”

Written on: 11/11/2015 by Martinkk244 (1 review written)

I had a standed share account, i had numbers of issue with my share holding with them. non of occasions they help me correctly. not helpful over the phone at all. not willing to explain or help. not will in to have a look in to the matter at all. I have very doubt about this company. It cost me £60.00 to close my account. … Read Full Review

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★★★★★

“Best. Efficient. Cheapest costs.”

Written on: 26/10/2015 by Sherazade (1 review written)

Best broker.I have discovered Idealing through a friend's recommendations. I have been super suprised by their efficiency and their costs. The services are good and very reactive. They are the cheapest… Read Full Review

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★☆☆☆☆

“awful after death of account holder”

Written on: 12/10/2015

Following the death of my father idealing have been really difficult to deal with. They refused to release funds for inheritance tax (unlike pretty much everyone else he had investments with) and appear to put hurdle upon hurdle in the way as we try to close the account and transfer the money to the beneficiaries. … Read Full Review

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★☆☆☆☆

“Website not functioning and no phone number”

Written on: 15/06/2015 by 27Schofield (1 review written)

I tried both https and from Google reference the contact link: the website is not functioning at all. I can open any other internet website… Read Full Review

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★☆☆☆☆

“Completely poor response (none) to queries/complaints”

Written on: 31/05/2015 by Tuckers74 (1 review written)

I have sent several communications over a period of a few months. 1. Re slowness in registering a change if address 2. Failure to send me deal confirmations for a number of trades 3. Closure of a position without my consent. Yet to receive a single response. If you want any kind of service. Suggest you go elsewhere. I will be moving my assets as soon as issues resolved. In fact so poor I will be complaining to the financial ombudsman. … Read Full Review

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★☆☆☆☆

“TOTAL LACK OF ACTION AND COMMUNICATION”

Written on: 08/05/2015 by Smallfry (1 review written)

I've been trying to transfer my ISA to another broker for nearly two months. Have only had one letter with a transfer form and no responses to any e-mails so getting really fed up with their lack of customer care. About to send a registered letter of complaint off and if no reply then will be contacting the Ombudsman… Read Full Review

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★★☆☆☆

“Telephone Service Gap”

Written on: 04/04/2015 by PhilipFCA (1 review written)

The automated elements of this service are quite good; but not so good that they do not need to offer a telephone helpline. The lack of telephone support is a huge problem. For example I wanted to top up my ISA from my current bank account. They very efficiently had all of the bank and ISA details available to select; but nowhere to specify the amount to be transferred. The only option was "submit", which basically looped, without giving any idea as to whether they had taken any money or not… Read Full Review

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★☆☆☆☆

“Awful customer service. Had the broker shouting over...”

Written on: 24/03/2015 by Horton208 (1 review written)

Awful customer service. Had the broker shouting over the phone, saying something different about something he said earlier. Ended up paying more and totally cocking up the trade - then repeatedly denying and shouting about it. Utterly unbelievable… Read Full Review

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★★☆☆☆

“poor response to emails, NO phone number”

Written on: 10/07/2014 by dvdcap (1 review written)

Limited information as to your own holdings, you can get trading history but there is no statement to show shares out of the account in respect of CREST certificates . The shares just disappear with no paper trail. NO telephone number is a hindrance if you want to resolve an important issue. The Email response is erratic, on occasions I did not get any reply . One time I asked for my 8 digit account number, which is not displayed on your portfolio page, Im still waiting for the reply to that… Read Full Review

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★☆☆☆☆

“Not user friendly!”

Written on: 04/07/2014 by Rollins287 (1 review written)

Hopeless trying to get hold of these guys. Email only. I only ever have a response once I've emailed 2-3 times, tagged it as urgent and threatened to set the ombudsman on them… Read Full Review

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★★★★☆

“Good value service but penny pinching and excessive...”

Written on: 16/05/2014 by Vargas376 (1 review written)

I have been with iDealing since 2001 and like the dashboard. However some orders placed without a previous quote appear as outstanding but are not executed. Cost me a few pounds. The tendency to round down dividends even when the decimals are 24.95559 is not really on. If the accumulated penny fractions go to a staff party fund or charity, fine and tell us but they do not go into thin air. There was an error on my account which I reported and the reply was also in error. I emailed again and… Read Full Review

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★★★★☆

“Good dealing service but errors take a lot of sorting”

Written on: 15/05/2014

Been with iDealing since 2001 and like the dashboard. However some orders placed without a previous quote appear as oustanding but are not executed. Cost me a few pounds. The tendency to round down dividends even when the decimals are 24.95559 is not really on. If the accumulated penny fractions go to a staff party fund or charity, fine but they do not go into thin air. There was an error on my account which I reported and the reply was also in error. I emailed again and they 'phoned to say all… Read Full Review

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