Interparcel Reviews - www.interparcel.com

★★★★☆
4.1 / 5
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Latest Reviews

★☆☆☆☆

“Returned parcel”

Written on: 19/05/2021 by Amiyay388 (1 review written)

Sent a parcel to USA with chocolate for my grandkids for Easter it took 3 weeks and was returned to me, I asked them why and was told it contained restricted items and I had to pay another £20.95 for its return even though it had not left England. I have read restricted utem list and no mention of chocolate or food stuff. Now they are threatening me court, I say bring it on… Read Full Review

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★★★★★

“excellent company quick helpful”

Written on: 14/04/2021 by MaliaPennington198 (1 review written)

I am appreciate for this company they were very quick, polite and friendly.I recomend for everyone to use them. The person who helps me a lot I could say so many thanks for her. If I need to send parcel I choose again this company. … Read Full Review

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★☆☆☆☆

“AVOID This terrible company.”

Written on: 20/03/2021 by covm (1 review written)

I would put 0 if I could. So i booked delivery service with interparcel via fedex for a parcel to be shipped internationally. I paid the agreed price for this parcel of £170 since it was a big box. All went smoothly I packed the box a perfect cube shape box (stated all correct measurements and weight all within the stated allowance), sent the parcel and it was delivered within a few days so I thought perfect that was good. 6 weeks later I receive a very vague email saying my parcel… Read Full Review

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★☆☆☆☆

“worst experience ”

Written on: 26/02/2021 by 296Welsh (1 review written)

The service is very bad, I booked a parcel to send india in December 2020 they created wrong inoice and send to indian custom due to this stupidity indian custom department hold my parcel sinec december 2020 and its now end of february 2021 Interparcel customer team dis not corporate with me and not helping me to get back my parcel back… Read Full Review

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★☆☆☆☆

“Used to be good!”

Written on: 14/02/2021 by danisahne (2 reviews written)

My parcel, booked via Interparcel, was picked up by Hermes on Tuesday 9th. Up until today, Sunday 14th, that parcel only made it 100 miles north of my location. And there has been no update for 3 days. I contacted Interparcel by chat and was told different stories ad to why they cannot contact Hermes to find out what's going on. I then called and instead of letting me explain the situation the customer service agent kept interrupting me rudely. Very very poor customer service!… Read Full Review

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★☆☆☆☆

“ACCEPT RESPONSIBILITY FOR FAILING CONTRACTUAL OBLIGATIONS”

Written on: 27/01/2021 by OhFairfaxAikman (1 review written)

Took them 6, yes 6 days and 2 couriers to collect a parcel. Eventual collector was 10 mins from the collection address but was unable to get to the collection because of a non-existent hill. Lots of excuses, No accountability or acknowledgement of their error, no remorse. God forbid they would accept they were wrong and make a refund...why would they do that? CEO contacted, no reply. Thanks, for those who might want to send him a complaint. In the past 10 years I must have used their services… Read Full Review

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★☆☆☆☆

“INTERPARCEL/TUFFNELLS”

Written on: 26/11/2020 by Wood359 (1 review written)

INTERPARCEL/TUFFNELLS AVOID. booked tuesday.said 'they had been'. i have a Ring.com doorbell, THEY HAD NOT! they rebooked for weds. no one turned up! they rebooked for thursday.again same. 'someone turned up' RE; MY RING.COM!! GONE ELSEWHERE.... they are; USELESS. WORTHLESS… Read Full Review

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★☆☆☆☆

“No delivery and arrogant attitude”

Written on: 20/11/2020 by Conleysr438 (1 review written)

I am very disappointed with Interparcel. I sent two International packages, selecting FedEx Priority because the estimated delivery dates were nearer in time, than if I were to send them by post or another courier. The first arrived at a Norwegian sorting office four days ago. and has not moved since. It was meant to be delivered at first on the 17th or 18th, then the 19th, but it appears to still be stuck. I chased on the day it was meant to be delivered, and was told it would be 24 hours… Read Full Review

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★☆☆☆☆

“DIDNT TURN UP”

Written on: 12/10/2020 by wcHammond140 (1 review written)

From 9 to 5 pick up ,o no they do not phoned interparcel up asked why they did not turn up.IT WAS DX FAULT could not get a van to pick it up .This i was told at 18.15pm in the evening all day wasted ,a day i will never get back all you get is sorry can not really do anything they said . DO NOT USE YOU HAVE BEEN WARNED… Read Full Review

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★☆☆☆☆

“Stay clear”

Written on: 07/10/2020 by Callie279 (1 review written)

Absolutely terrible service Absolutely terrible service £500 bike lost in transit No One knows where it went, where it was, who handled it Left my property and according to tracking ended up in a warehouse they use, THEN LOST INTO THIN AIR £25 compensation to add insult Terrible, very stressful time and customer service/ complaint manager did not care. DO NOT USE… Read Full Review

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★☆☆☆☆

“Hello users, I had a very bad experience with...”

Written on: 01/10/2020 by johnjohnvalle (1 review written)

Hello users, I had a very bad experience with interparcel. For a start I used their service to send a product to another European country. Not only it never got to the P.O Box, they took over 3 weeks to answer me that the receiver didnt not answer/didnt take my shipment. Again its a po box and receives any shipment 24/7. After insisting that they had not done the service that I had requested, they didnt know where the parcel was. And it only gets worst. After more than40 days after - insisting… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 26/08/2020 by yourebarred (2 reviews written)

Parcelforce lost my parcel, found it weeks later, broke it and delivered it in tiny pieces. They're not fit to be called couriers. Interparcel however, absolved themselves of all responsibilities. They then ignored emails, never once returned a call, misled me and were rude and obstructive throughout. Their service is appalling. They also made interest on my refund and paid it late… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 14/08/2020

Amco Properties “This was my first time using interparcel. I used them as one of their couriers - Tuffnells - were able to collect the parcel from my home address the quickest. Also, they would provide their own label. 1)The driver collected the parcel a day later than agreed. 2) Driver did not provide a barcode that I could upload to prove To eBay that the item had been dispatched. 3) A day later interparcel web page was showing the parcel as “delivered” in contrast to what the… Read Full Review

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★☆☆☆☆

“Refusing a Refund”

Written on: 28/07/2020 by annetteewing (1 review written)

My 17 year old daughter paid just under £35 including insurance for a broken TV to be returned to Amazon via Tuffnells, booked through interparcel. Invoice raised showing clearly the collection and delivery address, TV collected and then 5 weeks later after suspicion of loss it arrived back on our doorstep with both Interparcel and Tuffnells stating they cannot deliver to Amazon. After numerous calls they are refusing to refund the money paid for the delivery service they have not provided, as… Read Full Review

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★☆☆☆☆

“Late and couldn't care less”

Written on: 15/07/2020 by helloflgs (1 review written)

AVOID! Late delivery and condescending customer service - I will never use them again… Read Full Review

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★☆☆☆☆

“I placed a shipment order via interparcel and chose...”

Written on: 12/07/2020 by AbramHolmes466 (1 review written)

I placed a shipment order via interparcel and chose TUFFNELLS as the courier to be collected and send to my customer, courier went to delivery address but no answer so I had informed them to return it back to collection address, to date I still have Not received the returned item and courier are still unable to locate the missing item, not so why it is so hard the parcel weighs over 39kg and size is 39kg - 71cm x 45cm x 84cm, not happy at all, will escalate this further if I don’t get a… Read Full Review

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★☆☆☆☆

“Absolutely awful company to deal with”

Written on: 17/06/2020 by DannyB55 (1 review written)

I booked a delivery and collection with this company three weeks ago for a next day collection and thdn delivery to my address the day after. From start to finish it has been an awful experience and three weeks on they have finally told me that my 100kg item has been lost???? The customer service team are less than helpful. I cant stress enough how bad this company are so avoid at all costs… Read Full Review

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★★★★★

“Stuck in transit ”

Written on: 21/05/2020 by WestonFarley492 (1 review written)

The person I dealt with responded very quickly on the chat service, so I didn't have to wait. She was very polite and understanding. However, she was unable to confirm the reason for the hold up or expected arrival time for my parcel. I can only suspect delays are lockdown related. Thank you… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 13/05/2020 by Andrew111111 (1 review written)

Do not use this company. I paid to have a Parcel delivered. After 1 month the parcel has still not been delivered. They are now asking me to pay a second time to do what they should have done the first time. They do not listen to complaints and do not try to resolve issues. I presume their responses are automated as they respond with set phrases without taking into consideration the issues raised. And to add insult to injury they are exceedingly slow, they show no urgency to rectify problems… Read Full Review

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★☆☆☆☆

“Slower than horse drawn mail!”

Written on: 08/03/2020 by MatNeoKar (1 review written)

I have deliberately omitted the tracking number but have printed off the miserable result of using this mode of delivery. The time taken to deliver my parcel to my grandchildren is unacceptable and whoever is responsible for the delay should take a few moments to think about the awful service they provide. As shown below,the parcel started it's journey on the 14th Feb. 2020 and here we are on the 8th of Mar. and it is still in transit. "THAT" I have to add, is slower than the horse-drawn parcel… Read Full Review

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