Interparcel Reviews - www.interparcel.com

★★★★☆
4.1 / 5
81% of users recommend this
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Latest Reviews

★☆☆☆☆

“Atrocious service”

Written on: 10/12/2017 by GretaShort256 (1 review written)

Absolutely atrocious service. I have been using interparcel for 8 years, I have sent hundreds of packages and spent alot of money, but I feel the customer service levels have dropped recently with lost and damaged packages. My package has been damaged in germany and after being back in the UK hermes sent it back to Germany! Because of their mistake I have to wait longer to get my package back or claim any money. Its not my fault but I have to wait 14 more working days. I have called and… Read Full Review

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★☆☆☆☆

“Company very poor on customer service”

Written on: 06/12/2017 by Kelsey347 (1 review written)

This company are a terrible company and we are taking this company further we paid via Interparcels a parcel and the item was twine on a real measure 22cm x 17cm 7cm and they then contacted interparcvels to claim a further £4.08 and interparcels stopped our account on this. the order was with interparcels and hwne questioned after several chats as they did not seem to want to help but a lady last night was very helpful and today the confirm that hermes have tried to claim that the parcel was… Read Full Review

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★☆☆☆☆

“I should have used Australia Post”

Written on: 21/11/2017 by KarenJH2 (1 review written)

I paid Interparcel $50 for courier service form Cairns to Seattle USA . Pickup of document Friday at 2 PM. Expected delivery on the 20th or 21st (USA date). Today is the 22nd (21st in USA).Tracking shows item in transit from Cairns on Friday. Yesterday I rang Interparcel. Agent told me he would check and ring me back within 24 hours. I got no phone call. I rang today and was told I was email. I got no email. I was told TNT put my document on a truck for Sydney on Friday and it should be sent to… Read Full Review

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★☆☆☆☆

“INTERPARCEL NO INSURANCE EVERYTHING PROHIBITED OR...”

Written on: 11/11/2017

this is a courier company who restrict or prohibit every type of item you would want to ship hence when things go wrong you will find you are not insured and they are not responsible. Only used them if you can afford for them to loose or break your items .. it also took them 5 weeks to answer me on making a claim. this is the list Prohibited Items The following items are strictly prohibited from shipment, and must not be sent through our services under any circumstance. Any of these items… Read Full Review

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★★★★★

“ Mazie Fantastic operator ”

Written on: 20/10/2017 by nussgass (1 review written)

I had the most helpful chat with one of your operators called Mazie she was kind friendly and very helpful in all aspects of the problem i had, she resolved it in no time with the minimal of fuss i can,t thank her enough as a company i hope interparcel values people like Mazie as they are becoming very rare i wish her all the best success… Read Full Review

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★☆☆☆☆

“no customer service!”

Written on: 13/06/2017

they do not care if they lose your item - I took weeks trying to get them to admit it was lost even though the tracking proved it was -constant procrastination - no proper claim forms… Read Full Review

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★☆☆☆☆

“Truly incompetent organisation. Terrible customer service”

Written on: 15/05/2017 by jonweekes (1 review written)

Truly incompetent organisation. Terrible customer service A customer was trying to retrieve a parcel that I sent through interparcel. The information they gave was incorrect and he was not able to get the parcel from the depot, even after trying numerous times. THIS WAS WELL WITHIN TIME. Despite Customer Service Leader, admitting the error was the couriers, ladies in Revenue Protection contradicted eachother and were dishonest about the issue numerous times trying to cover up the issue and… Read Full Review

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★★★★★

“Abbie Ancell”

Written on: 05/04/2017 by Sierras455 (1 review written)

and Abbie Ancell is the 6th star… Read Full Review

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★☆☆☆☆

“Want your precious parcel delivered? DON'T TRUST...”

Written on: 06/03/2017 by Meyer429 (1 review written)

Dropped off a parcel for next day delivery. A week and countless desperate futile communications later, parcel is still at drop off point. Each advisor promised to investigate and let me know, each one did nothing and just ignored my desperate pleas. Formal complaint ignored, truly inept, unprofessional and a complete waste of my time! I can never trust them again, they simply do not care… Read Full Review

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★★★★★

“Great customer service, answer your questions very quick ”

Written on: 18/02/2017 by WillFox398 (1 review written)

Great customer service and very friendly! Couldn't ask for anything else Much better than Royal Mail or most courier companies out there. Thank you interparcel… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 08/02/2017 by JaylynTimmons (1 review written)

We use Interparcel often and appreciate their service. Abbie A, sorted an error I had made quickly and very efficiently… Read Full Review

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★★★★★

“Excellent service”

Written on: 07/02/2017

The service with interparcel has always been good, I mostly send larger parcels and always been happy with the service provided, also the price is reasonable to… Read Full Review

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★★★★☆

“Very good service.”

Written on: 02/02/2017 by RGammond (1 review written)

I have had great help in sorting out a problem with an address which was incorrect. Many thanks Louana for the help… Read Full Review

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★★★★☆

“Very Efficient Service”

Written on: 28/01/2017

Quick response and very efficient! Thank you Louana Pyzer! Used Interparcel for many years now and happily recommend - a very good service… Read Full Review

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★★★★★

“Great customer service”

Written on: 26/01/2017 by 369Cannon (1 review written)

I made an error with a booking and she was a delight to chat to. She was very helpful and helped me rectify booking in a very swift, professional manner. … Read Full Review

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★★★★★

“A helping hand ”

Written on: 22/01/2017 by 74Peterson (1 review written)

I made a mistake with my booking and had to rearrange the booking of my package with the correct details. She responded to my enquiry and assisted me with my package being rebooked and in getting an additional booking I had arranged refunded. I can not recommend her enough for a speedy, helpful and friendly service, she is certainly a credit to her company. Thanks again, did I forget to say your brilliant! Thanks again … Read Full Review

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★☆☆☆☆

“dishonest ”

Written on: 20/01/2017 by DariusMcCarty484 (1 review written)

They smash items, will not investitage or compensate.. they lie about delivery dates and times. entirely dishonest company with poor customer service… Read Full Review

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★★★★★

“Rach customer service ”

Written on: 19/01/2017 by aeBerry68 (1 review written)

Hi interparcel are a great service. Had the pleasure of dealing with Rach who sent me updates on my parcels location / delivery without even asking ! Real good service and have used them for years now. Forget about all the rest of the parcel brokers these are definitely the best… Read Full Review

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★★★★★

“Problem Solved ”

Written on: 02/01/2017

Good Service Had a problem with a parcel where there was a problem with some of the detail of the address and the item ended up at the Interparcel's offices in Crawley. Contact customer service via online chat and via the people I dealt with the problem was resolved in a matter of minutes and the parcel was redirected and delivered the next day to the customer. I was impressed by the care and attention displayed by the people I dealt with … Read Full Review

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★★★★★

“Great service from Interparcel”

Written on: 26/12/2016 by Prince431 (1 review written)

Interparcel has a simple and easy to use website. At the moment only used UPS which works well every time. Would recommend… Read Full Review

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