Bedstar Reviews - www.bedstar.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 11/12/2017 by mattmarks (1 review written)

I ordered two beds and took a day off of work in order to be there to receive the delivery. I remained home between the hours of 7am-7pm (as they were not able to provide a more specific time). Despite the fact that I received a phone call the day before, confirming that the beds would be delivered, 7pm passed and the beds had still not arrived. I found this quite surprising as not only did the tracking log provided by XDP claim that the beds would arrive between 4:27pm and 6:27pm but also… Read Full Review

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★☆☆☆☆

“Failed another delivery since my last review”

Written on: 08/12/2017 by MercedesHughes (1 review written)

Purchased divan bed from bedstar weeks ago based on marketing hype of next day delivery 4 failed deliveries later and all i get are excuses about delivery company losing two bed bases and sending wrong stuff 1st delivery mattress only no base No communication Nothing I ring up to complain COST ME FORTUNE AS PREMIEM TEL NO BEWARE Im only gives excuses about black friday and cyber monday pressure on them I accept in good faith Take another day off work for next delivery 2nd delivery no show… Read Full Review

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★☆☆☆☆

“failed to deliver bed 3 times”

Written on: 04/12/2017 by Dino67 (1 review written)

Agreed to purchase a bed from this company based on their marketing hype of next day delivery Well three failed deliveries later they still haven't delivered bed I have had to take of 3 day work to hang around for delivery When I ring up all I get is excuses and they blame everyone else in particular the delivery company panther group repeatedly When I express my disbelief in their incompetence they tell me that it the deliver companied fault and that there is no redress on them Well I don't… Read Full Review

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★★★★★

“I would like to give feedback on my experience from...”

Written on: 17/10/2017 by rosskhan (1 review written)

I would like to give feedback on my experience from Bedstar I cannot praise enough from the guys on the phone at first point who helped me arrange a surprise for my daughter who lives in Bristol to the delivery men who were beyond helpful too 5 stars to you all… Read Full Review

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★★★★★

“Absolutely fabulous! From my initial enquiry through...”

Written on: 17/10/2017 by NeilWood44 (1 review written)

Absolutely fabulous! From my initial enquiry through to waving goodbye to the professionals who brought my bed to me and fitted it perfectly. 100% honest review… Read Full Review

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★☆☆☆☆

“Avoid.”

Written on: 09/10/2017 by Silvaqg23 (1 review written)

Have just had the most distressing experience with a company I have had in my life and I am being charged £99 by them. I do not have the new bed - my old bed has not been taken away - my old bed has been damaged. Their customer service is appalling. I am shocked and saddened at the way I have been treated - the money I am being charged for nothing and the unfolding issues in my house - fridge moved and not replaced - milk carton knocked over and onto cooker hob - not replaced - hand-made… Read Full Review

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★★★★★

“bought a new bed with amattress really happy with it...”

Written on: 02/10/2017 by jlept99 (1 review written)

bought a new bed with amattress really happy with it perfect finish to the room , all round good service… Read Full Review

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★★★★★

“Lovely delivery guys could not have been more helpful....”

Written on: 28/09/2017 by christinar54 (1 review written)

Lovely delivery guys could not have been more helpful. Bed is great as well had it for a week now and struggling to get up in a morning! well done bedstar… Read Full Review

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★★★★★

“Great service from start to finish. The bed was...”

Written on: 25/09/2017 by Roko435 (1 review written)

Great service from start to finish. The bed was delivered on time and looks lovely!… Read Full Review

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★★☆☆☆

“No Communication At All - Poor Customer Service”

Written on: 09/09/2017 by Lorentas (1 review written)

I ordered 2 mattresses and it cost me around £900 so I was expecting they will make sure everything will be fine. First time panthergroup courier came they bring just one mattress and they did not explain why, they said that I need to contact bedstar customer service. So I did. 

They explain that courier did not have place in van. So instead of rearranging for delivery they send just one mattress and the thing is they knew about day before but no one bothered to inform me about this. Courier is
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Carolincha's Response to Lorentas's Review

Written on: 11/10/2017

Yes - they are a horrendous company to deal with. I think they know how to fleece customers.

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★★☆☆☆

“A Very Bad experience”

Written on: 27/07/2017 by Abdiel311 (1 review written)

This is our first time purchasing from Bedstar and I can honestly say we have had a shocking experience. First order arrived as an incorrect order - no end drawer which was paid for, and no instructions on how to find headboard holes. On re-delivery, divan connector holes hadn't been screwed in and no screws provided to do so, so another re-delivery required. Adding to this, the customer is requested to wrap the returns up and do their own DIY on the bed. This would be comedy if it wasn't so… Read Full Review

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Carolincha's Comment

Written on: 11/10/2017

Their customer service is horrendous. They expect unrealistic things from their customers and penalise them financially. Their terms and conditions list goes on and on and if they don't get you one way they will get you another.

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★☆☆☆☆

“REFUSED TO REPLACE BEDFRAME”

Written on: 06/07/2017

This company advertised a bedframe type with springs. It had none. A whole day, several hours, later we were promised a 'match price option', on the non-spring option, which was adverstised elsewhere. They then reneged on that, saying that because "the (wrong item) had already been delivered, they would not match a price on the non-spring version. Logic defies. STAY AWAY FROM THEM… Read Full Review

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Carolincha's Comment

Written on: 11/10/2017

I know exactly how you feel.

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Carolincha's Comment

Written on: 11/10/2017

I know exactly how you feel.

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★☆☆☆☆

“Very disappointing order incomplete and poor quality”

Written on: 02/07/2017 by Ewing425 (1 review written)

We ordered a small double wooden bed and mattress for my son at a cost of £405. The bed arrived without instructions and screws and the mattress, when I opened it, was very thin and of poor quality. We managed to sort out the missing screws but I made several requests to exchange the mattress - which has not been used - and which we have put back in the original packaging. The company are refusing to refund or exchange, so I am stuck with a mattress I don't want. Total disaster, appalling… Read Full Review

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Carolincha's Comment

Written on: 11/10/2017

Was charged £99 for goods I don't have and recycling I didn't use. Seems I had a narrow escape as I could have been stuck with shoddy goods as well.

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★★★★★

“I've been using bedstar for several years now - almost...”

Written on: 12/06/2017 by kevinMcquinn (1 review written)

I've been using bedstar for several years now - almost since they started in fact. As a private landlord we use them for any replacement beds in the homes we manage as well as for our own home. The range of product is excellent, prices are always competitive and the free delivery, often next day and to any address is great. So far they have never let us down on delivery, sending a timeslot text on the specified day so that waiting in is minimised. Overall I cannot recommend them highly enough. … Read Full Review

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★★★★★

“This company did everything they said they would -...”

Written on: 08/06/2017 by carlabridge (1 review written)

This company did everything they said they would - contact to advise approx. delivery period, phoned agian when they were 10 minutes away. They were the only company who actually gave an indication of a delivery date before I placed an order and they stuck to it… Read Full Review

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★★★★★

“ I was very pleased with the help I received to do...”

Written on: 07/06/2017 by harrb18 (1 review written)

I was very pleased with the help I received to do with this order and I have used the site before and it is the first one I think of if I or any friends require these sorts of goods… Read Full Review

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Laurad30's Response to harrb18's Review

Written on: 12/07/2017

Did u pay up front though?

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★★★★★

“Good Experience”

Written on: 06/06/2017 by Amultan6 (1 review written)

only just ordered will update later, web page easy to navigate and no problem with ordering product… Read Full Review

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★★★★★

“I have purchased quite a few mattresses from bedstar...”

Written on: 05/06/2017 by Mattwales44 (1 review written)

I have purchased quite a few mattresses from bedstar and have recommended them to all my family and friends who have gone on to purchase from them too. Their service is second to none and their prices are always excellent value and all well known brands too. I have used the bedstar site many times and the ease and simplicity is very good, I would recommend ao to anyone who's looking for bedroom goods, you won't be disappointed… Read Full Review

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★☆☆☆☆

“Awful service - shocking company DO NOT USE”

Written on: 26/05/2017

This company will take your money and not give you the product you have paid for. They don't care about their customers - it is all about money for them. AVOID THIS COMPANY - there are others out there. Customer service is shocking. I paid to have a mattress removed when I ordered 2 memory foam mattresses. They sent 3 couriers (not bothered about their carbon footprint obviously) - none of whom called to say they were nearby so we could meet them to take delivery. Was then told that they… Read Full Review

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Carolincha's Comment

Written on: 11/10/2017

Sounds as though you had a similar sort of experience as me with this dreadful company. I was charged for a disposal that never happened also. Horrendous company to deal with. I totally agree with you 'AVOID THIS COMPANY'.

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★★★★★

“Very helpful customer service and easy ordering...”

Written on: 24/05/2017 by juunoMartez (1 review written)

Very helpful customer service and easy ordering process. Chose the next day delivery option and it arrived on Saturday! The tracking facility also narrows down the time of delivery so no waiting around. Would highly recommend this supplier.I particulary like the short videos on the website that describe the product, it's like being in the shop but at home! I chose the mattress based on this and the description and it was exactly right. The delivery drivers phoned to say they were 10 minutes… Read Full Review

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