Bedstar Reviews - www.bedstar.co.uk

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Latest Reviews

★☆☆☆☆

“Wouldn't recommend to anyone ”

Written on: 09/03/2022 by Robbuj499 (1 review written)

The worst customer service, I bought a mattress which has been faulty and they will only replace it with the same one (likely to be faulty again) or a cheaper option. And I have to pay for them to remove to faulty mattress as if it's my fault?! Will never use them again, what a waste of time and money… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID!!!”

Written on: 03/03/2022 by EMMASUZUKI (1 review written)

AVOID AVOID AVOID!!! I am devastated! My little boy turned 11 today and wanted a bedroom makeover for his birthday. He was so excited about getting his double bed which I planned in advance and pre-booked it to come on his birthday. I even noted in the purchase info that it was his birthday. Bedstar not only let my son down by bringing only half a bed. They strung us along all day having postponed the originally arranged morning slot. My child has no birthday present and is crying his eyes out!… Read Full Review

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★☆☆☆☆

“Avoid this company ”

Written on: 06/01/2022 by Atlantadd (1 review written)

Our young daughter moved into her first apartment and ordered a bed and mattress package from them back in October. The wrong size mattress was delivered and 2 of the drawers underneath were broken. A date was arranged for the new mattress and drawers. Drivers turned up late at 9pm, told my daughter that were taking the bed and mattress and left her with a new mattress and a large box. She assumed they were replacing the base completely. When she unpacked the box it was just 2 drawers and not a… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 24/06/2021 by Jopanshamger1 (1 review written)

AVOID LIKE THE PLAGUE!!! I would give this company zero stars if I had the option. If you can get them to answer the phone or reply to your email you’re lucky. They’re rude and incompetent. I ordered a bed frame costing just short of £1000. They have delivered me two faulty beds. The first arrived in two completely different colours and missing half of it and the second arrived damaged on every part. They take no responsibility and don’t even apologise let alone compensate you for your… Read Full Review

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★☆☆☆☆

“WARNING BAD AFTERCARE!”

Written on: 17/09/2020 by Mattsouthgate (1 review written)

I purchased a double ottoman and mattress from Bedstar. Initially everything was great, delivery and product. About 4 months ago I started to notice the base was dipping as the mattress was lower at one end. Also it started to squeak badly and the side to lift the base was becoming loose. I reported this to Bedstar with video evidence and a brief description. They have denied there is a problem without even sending a technician out. Appalling customer service/ aftercare. I would have expected… Read Full Review

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★☆☆☆☆

“Stay away from this company!!!”

Written on: 15/03/2020 by Devid1983 (1 review written)

Stay away from this company!!! Courier delivery not reliable and they'll charge extra £50 for the delivery! I should have read the reviews before using them!… Read Full Review

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★☆☆☆☆

“Bed delivery and refunds”

Written on: 27/02/2019

I ordered a divan bed, king size for my new house. Delivery ordered online. On the day of delivery (after I took a day if AL) I found an email saying the bed is not available and offered different days slots. I picked a day, waited 2-3 days. Once delivery men did arrive, they attempted to carry the first part of the bed to my staircase. They then stopped and explained that the staircase was too narrow and they were not allowed to push the item up the stairs afraid not to scratch the wall… Read Full Review

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★☆☆☆☆

“Worst company I have ever had dealings with”

Written on: 23/11/2018

I ordered a mattress from this company and paid for my old mattress to be removed. They rook away my old mattress but failed to deliver the one that I had paid for. I was left with nowhere to sleep. Do not have any dealings with this company. They are a couldn't care less. They will just take your money and run… Read Full Review

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★☆☆☆☆

“Shocking company please avoid”

Written on: 14/09/2018 by Phoenixo422 (1 review written)

Ordered £400 bunk beds product aerived damaged and parts missing. Parts that were there were put together. This was a Bday present, customer service was rude and unhelpful took over a week for replacement parts (which I was told to liasie with the warehouse to sort out) Wanted to complain, only allowed to by email, three weeks to reply ?!! The worst company I have dealt with.bad product and worse customer service Avoid avoid avoid… Read Full Review

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★☆☆☆☆

“AVOID this retailer like the plague”

Written on: 07/08/2018 by TyroneStevenson (1 review written)

The worst company - my whole interaction with them was an unending saga of incompetence. Only 4 out of 6 packages arrived - I had to chase the company about the last two (no-one contacted me to say that only 4/6 were ready or when the other two would come). One of the undelivered parcels was sent to my billing address, not my delivery address. Among the items I ordered were a mattress and a bedframe. The wrong size mattress was sent and the wrong colour bedframe. I then asked to return the… Read Full Review

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★☆☆☆☆

“Terrible quality”

Written on: 12/04/2018 by Werdnarrek1 (1 review written)

Extraordinary bad quality bed. I paid £345 and received a bed where the mattress actually bruised my Mother, the castors all broke after one night, and the company refused a refund because the bed had been stored for 3 months before using. we were moving. I cannot express how bad the quality is from this company… Read Full Review

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★☆☆☆☆

“Poor delivery and customer service!!”

Written on: 20/03/2018 by Holmesqb184 (1 review written)

Avoid this company poor delivery and customer service! I ordered a bed however had to chase up the delivery and was told it was out of stock. Bedstar contacted me to pick a suitable day in which i made special arrangements to be in all day and take the day off work. The delivery never arrived and i did not recieve any contact to say there would be a delay. I was charged £6 in mobile costs chasing up the delivery the next morning. I then had to make further arrangements which was an… Read Full Review

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★☆☆☆☆

“Bed disastar”

Written on: 28/02/2018 by vaughnkeithboast (1 review written)

What a disappointment. Order was seamless in delivery however due to complications we need to return the base and headboard. order no was broken. the worst part of it all is the after sales service. Have tried to email many different accounts connected to bedstar and its employees and get failure notices from daemon not being able to deliver them. It would appear to me that the return of items from this company is something they are trying to avoid like the plague. If I do not have a… Read Full Review

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★☆☆☆☆

“NEVER use this company...”

Written on: 09/01/2018 by 136Clifford (1 review written)

I placed my order for 2 beds and paid, delivery was arranged for 12 days later. 24 hours before the delivery day I was advised that the products were out of stock, for at least a further 4 weeks. A refund will take at least 5 days. According to the customer service lady I signed the T&Cs before I ordered. Did I really expect to sign up to such appalling service? AVOID. AVOID… Read Full Review

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★★★★☆

“This company did everything they said they would -...”

Written on: 14/12/2017 by Brooke_ (1 review written)

This company did everything they said they would - contact to advise approx. delivery period, phoned agian when they were 10 minutes away. They were the only company who actually gave an indication of a delivery date before I placed an order and they stuck to it… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 11/12/2017 by mattmarks (1 review written)

I ordered two beds and took a day off of work in order to be there to receive the delivery. I remained home between the hours of 7am-7pm (as they were not able to provide a more specific time). Despite the fact that I received a phone call the day before, confirming that the beds would be delivered, 7pm passed and the beds had still not arrived. I found this quite surprising as not only did the tracking log provided by XDP claim that the beds would arrive between 4:27pm and 6:27pm but also… Read Full Review

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★☆☆☆☆

“Failed another delivery since my last review”

Written on: 08/12/2017 by MercedesHughes (1 review written)

Purchased divan bed from bedstar weeks ago based on marketing hype of next day delivery 4 failed deliveries later and all i get are excuses about delivery company losing two bed bases and sending wrong stuff 1st delivery mattress only no base No communication Nothing I ring up to complain COST ME FORTUNE AS PREMIEM TEL NO BEWARE Im only gives excuses about black friday and cyber monday pressure on them I accept in good faith Take another day off work for next delivery 2nd delivery no show… Read Full Review

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★☆☆☆☆

“failed to deliver bed 3 times”

Written on: 04/12/2017 by Dino67 (1 review written)

Agreed to purchase a bed from this company based on their marketing hype of next day delivery Well three failed deliveries later they still haven't delivered bed I have had to take of 3 day work to hang around for delivery When I ring up all I get is excuses and they blame everyone else in particular the delivery company panther group repeatedly When I express my disbelief in their incompetence they tell me that it the deliver companied fault and that there is no redress on them Well I don't… Read Full Review

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★★★★★

“I would like to give feedback on my experience from...”

Written on: 17/10/2017 by rosskhan (1 review written)

I would like to give feedback on my experience from Bedstar I cannot praise enough from the guys on the phone at first point who helped me arrange a surprise for my daughter who lives in Bristol to the delivery men who were beyond helpful too 5 stars to you all… Read Full Review

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Dartmoor18's Response to rosskhan's Review

Written on: 22/03/2018

Must be a different company, or just maybe, as I suspect, left by somebody from the same?

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★★★★★

“Absolutely fabulous! From my initial enquiry through...”

Written on: 17/10/2017 by NeilWood44 (1 review written)

Absolutely fabulous! From my initial enquiry through to waving goodbye to the professionals who brought my bed to me and fitted it perfectly. 100% honest review… Read Full Review

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